Rosemont Care Essex Branch

I just wanted to express my gratitude for the exceptional care that Virdi provides for my Dad on a daily basis. She shows genuine kindness and care towards my Dad who lives with Dementia. It is obvious she takes pride in completing the numerous tasks on each visit and we really appreciate that she is always on time. She leaves messages for me everyday without fail about what she has done and how my Dad has been, which is so helpful. She has alerted us to problems with the hot water, heating and my Dad's health and wellbeing. We are deeply grateful for her attention to detail and dedication.

I am pleased with Rosemont Care as they treat Brian with dignity and respect. They are also nice ladies and I enjoy having a chat with them when they come in.They all wear the uniform so I recognise them as Rosemo t Carers.

excellent service and mum is happy that they actually communicate with her and ask her if needs anything when i'm not available . They are naturally helpful and it makes mum happy when they leave her

I am very happy with the ladies that care for my mum, they are very friendly and have become her friends, they have great conversation and she is comfortable with them. If they are running late they make sure that give her a call to inform her that they will be late.

When I have my regular carers i get excellent service, but when the manager decided to send others the service is terrible. I have spoken to the manager on meny occasions but felt and later on found out he was lying to me. I now have nothing todo with him unless he answers the phone and no-one else is available.

Some carers are extremely good and some are not so good.

This is the third company we have used and we have used Rosemont for about 4 years. They were better than the previous companies. 10/10 for the carers. Carers are excellent, notifying me immediately of any issues e.g. bed sores just beginning so we are able to treat them immediately. If it wasn’t for this company I wouldn’t be able to keep Mum at home with me, she would have to go into a nursing home.

My mum is happy with the care. Sometimes different carers do things differently which can be annoying ie some carers hang her washing and clothes in the wardrobe very badly and some put used incontinence pads in the kitchen bin. But overall, very good standard of care, very friendly, staff very patient with mum.

Let me start by saying the worst thing about this company is the management team, especially the owner. They are shocking, appalling, there's no communication, they do nothing about any issues or problems with their carers. My dad is 93, just come out of hospital and was bedridden. We met a very nice lady who made it sound wonderful as to what Rosemont was going to do for my dad. I will give you just a few examples; never opened leg bag catheter to run into night bag, leg bag was about to burst when I got to my dad I had to empty it. Another time the carer left the tap open to the night bag, all the urine run onto the carpet. Still waiting for Rosemont to do something about this, but no they sent the same person back after I said I don't want her back. The carer broke a catheter tap and pulled it so hard she made my dad's penis bleed. The District Nurse could not believe what she had done, never turned up four times, just left my dad. You never knew if they going to turn up or not. The list is endless.

Rosemont stepped in when it came to looking after a family member and they did an incredible job. They were ever so reliable. It was safe to say that leaving my family member in their hands was one of the best decisions I ever made.

The staff are very competent and more importantly caring. Highly recommend their services!

Do not know how to wash and apply barrier cream to private parts of patient.

My Uncle is ninety three and has been using Rosemont Care Essex Branch for the last year. It was very difficult for my Uncle and my Aunt to accept the care as they are both very independent and private people, who did not want support at home. However, the kindness of the care staff and the fact that they respected their initial boundaries and worked slowly with both my Uncle and Aunt to build positive relationships, they now look forward to these visits, sharing photos and stories with them. The last few months my Uncle's care needs have changed. The team leader has worked tirelessly to explain to my Uncle that he needs a hospital bed, that its not a scary time and that we are doing everything to ensure he stays at home but comfortably and safely. She has visited him at home numerous times to explain the benefits, made many calls to occupational health and social services, which has ensured that he has got the help he needs. It is reassuring to know they are in safe hands.

Since my daughter has needed extra care, Rosemont Care Essex Branch have gone above and beyond to make sure she is comfortable and happy. Through lockdown they have become like family. I'm truly grateful for the services they provide.