Rosemont Care Medway Branch

Unit 3 Regent House, Station Road, Strood, Rochester ME2 4WQ
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9.9 59 Reviews
  • Rosemont Care Medway Branch, Rochester
Rosemont Care is a local home care provider in Medway.

Rosemont Care offers personalised quality care to their clients. The agency offers a flexible service and calls can range from 30 minutes to 24-hour care.

The services include the following:

- Children services
- Complex care
- Personal care
- Medication assistance
- Respite services
- Live-in care
- 24-hour care
- Palliative care
- Accompanying to appointments
- Companionship
- Domestic services

The agency can assist with personal budgets and direct payments.

Rosemont is a reliable local community provider from children to the elderly, serving the Medway community.
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Care Provided by Rosemont Care Medway Branch

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 90 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29.44 – £31.38

Fees vary depending on which services you require.

These prices are only a guideline, please contact Rosemont Care Medway Branch to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Laura Merryweather (Manager)

Rosemont Care Medway Branch Reviews (59)

9.9

Rosemont Care Medway Branch has a Review Score of 9.9 (9.880) out of 10, based on 22 reviews in the last 2 years.
Over all time Rosemont Care Medway Branch has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Rosemont Care Medway Branch
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Total of 59, showing 21-40
Review from Emma R (Mother of Client) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found office staff to be friendly, approachable and helpful. The personal assistants are amazing and engaging well, even going above and beyond to help and are always respectful. Amazing service, well done.
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Review from Leigh B (Mother of Client) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic service from the staff, I feel so lucky to have been given this service for my son who gets excited to see the lady as he knows she's doing something fun. They listen, they're caring and so caring toward my son and even welcome my family with a good morning and smile.
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Review from L U (Mother of Client) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have received amazing care and support for my boys. The carers are always very patient, caring and understanding. They always go the extra mile to ensure my boys are happy. I would definitely recommend this agency to anyone looking for quality care and support.
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Review from Patricia M (Client) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The young ladies were very pleasant but I found it difficult to understand them and explain things to them.
Overall they were helpful.
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Review from Jacqueline W (Grandmother of Client) published on 8 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, good. Lacking in communication on visits from the office, as we rely on updates from carers when visits are due most of the time. The carers we have are excellent, cannot fault them. The carers are very helpful and are great with our grandson, who looks forward to trips to the cinema, parks
and bowling.
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Review from Rachel H (Mother of Client) published on 8 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son is severely autistic (non-verbal) and has very challenging behaviours.
The care for my son is outstanding!
Everyone is so attentive to all his needs and all carers are very respectful in my home as my husband has cancer.
Everyone is clean, tidy and always clean up after themselves.
His personal
care is always to a high standard, they make sure he always looks presentable and clean.
They do an amazing range of activities, from cooking, messy play and outdoor activities, to quiet time. Nothing is too much.
His carer is always there to listen and there is nothing that’s too much trouble. Overall, I would 100% recommend them.
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Review from Donna M (Mother of Client) published on 8 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service. The admin in the office are great. Always keeping me informed and very responsive to emails and queries. The care side is also great. Very good carers, they are great with my son. Always keeping him entertained, they take him wherever he wants. The staff are very engaging with him,
he is always laughing. Excellent service all-round.
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Review from Emma W (Mother of Client) published on 8 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 8-year-old ASD ADHD son has struggled outside the home and in a short space of time his carers have helped him be excited about going out. They listen and help him where they can play with him and make sure he is safe. I couldn’t ask for anything more, they really are making a difference to the whole
family with the support they are giving.
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Review from Alison C (Daughter of Client) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the service from start to finish. Very professional communications and prompt responses. Mum says she is more than satisfied and her carer is exemplary. We will definitely be using your service again.
Thank you for making a difficult time easier.
Reply from Tracy Tait, Registered Manager at Rosemont Care Medway Branch

Thank you for your feedback we are pleased that you have had a good experience we will pass the feedback on to our care worker.

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Review from Dennis H (Client) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have to commend this company on the basis of their staff and management.
The management will always listen to the client's needs and go the extra mile to accommodate them.
The staff are well trained and aware. The care service they provide is thorough and caring. The thing that sets the staff ahead
of the competition is their client communication skills. Essential in the profession but not evident in all companies.
Thank you for working with us to make a difficult situation easier to bear.
Reply from tracy Tait, Deputy Manager at Rosemont Care Medway Branch

Thank you for your feedback, it is wonderful to hear that you have had such a positive experience.

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Review from A H (Partner of Client) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent carer, love trying food from another country. We have no problem with this. Very enjoyable. What more can I say? She is very caring and attentive. Does her job well. We have no complaints.
Reply from Sharon Dhillon, Manager at Rosemont Care Medway Branch

Thank you for your review, feedback is always well received.

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Review from Kirsty G (Client) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely satisfied with the service that our son receives. The team are very professional, reliable and very good at communicating with me. My son absolutely loves being with his carer, he is treated remarkably well and his needs are completely catered for and understood. The office really treats
their staff well and is great with their clients.


We are very happy and I would urge anyone needing this service to consider Rosemont Care, Medway branch. My son's carer is the best, he is always so professional and my son feels very safe in his presence. I would like to thank you all for your hard work and commitment to our family, you have made our life's so much better and we appreciate your continued support.

Reply from Sharon Dhillon, Manager at Rosemont Care Medway Branch

Thank you so much for your positive feedback, it's great to hear that we have found the perfect match in the support worker for your son.

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Review from John T (Son of Client) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to thank Rosemont Care for all your help and professional approach in looking after my mum during a difficult time for my mum with her ill health. They took a lot of pressure off the family during a two-month period! Many thanks to all of the Rosemont team!
Reply from Sharon Dhillon, Manager at Rosemont Care Medway Branch

Thank you John, glad to hear you had a great experience.

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Review from Alison W (Mother of Client) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review really covers a longer period than October but there was no option for this. We have had a settled service from one particular support worker with just one or two others covering if he happens to be on leave. Our support worker is the right age to be a peer for our son and this is very much
how it appears when they are out and about together in the community. He treats him as a friend whilst delivering care with compassion and respecting his dignity. He has a wonderful manner with him and understands how important it is to encourage healthy choices rather than just letting our son have his own way even when it is not in his best interest. He has very much become a part of our team and we have come to trust and rely on him. He is outstanding - caring, compassionate, empathetic, honest, reliable and understanding of our son's needs and those of us as his family. We have found the company listen to us and have built a partnership with them.
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Review from Mandy M (Mother of Client) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I particularly want to highlight how excellent the care manager is. Always quick to respond and willing to find solutions to issues that may arise. I feel that my son is safe while out with his PA. On the whole, has been a very positive experience.
Reply from Sharon Dhillon, Manager at Rosemont Care Medway Branch

Thank you for your feedback, it is wonderful to hear that you have such a positive experience with our support services for your son.

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Review from John W (Son of Client) published on 25 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rosemont-Care has been looking after my mother for over two years. I would very much recommend them as excellent carers, and the agency in all respects. Office staff have always been very helpful and easy to talk with.
Reply from Sharon Dhillon, Manager at Rosemont Care Medway Branch

Hi John,


Thank you for your feedback it is much appreciated.

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Review from J W (Client) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home care has been satisfactory and carers are helpful. Have had a few problems with carers being late mainly at weekends.
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Review from Colin H (Husband of Client) published on 17 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers are very pleasant and always act in a professionl manner. My wife is always pleased to see them. Management and admin staff are pleasant and responsive. I need to know when timings are changed.
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Review from Jackie B (Daughter of Client) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rosemont Care have been caring for and assisting my mum for a year now and is still ongoing and I can't fault their services at all. My family and I really wouldn’t have been able to cope without them especially during the Covid-19 pandemic. Mum has stage 6 Alzheimer’s so she can be really difficult
sometimes but the carers are so good with her with their friendly and patient manner. They assist with all of her personal care and hygiene plus ensuring Mum receives her medication during their twice-daily visits. Such a lovely bunch of carers and although Mum struggles to remember her closest family she somehow lights up when two particular carers visit. The office staff have always been very helpful and supportive and manage the care service extremely well. We are so grateful and very pleased with the service provided by Rosemont.
Reply from Tracy Dankert, Manager at Rosemont Care Medway Branch

Thank you for your kind words, we have passed on the lovely comments to the carers with our appreciation.

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Review from T C (Client) published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
If times are changed, I must be told.
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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Rosemont Care Medway Branch is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.880 for Rosemont Care Medway Branch is calculated as follows: ( (114 Excellents x 5) + (7 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 125 Ratings = 4.88
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rosemont Care Medway Branch is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (6)

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Tracy Tait

Job Title: Registered Manager Joined: 2018

Tracy has a wealth of knowledge having moved up from Deputy Manager to Registered Manager here at Rosemont.

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Nardia Oteng

Job Title: Training and Recruitment Manager

Training and Recruitment Manager

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Laura Merryweather

Job Title: Children and Young people, Learning Disability and Supported Living Coordinator

Children and Young People, Learning Disabilities and Supported Living Coordinator.

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Lisa De Wet

Job Title: Care Co-Ordinator

Care Co-Ordinator

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Ursule Kipre

Job Title: Field Care Supervisor

Field Care Supervisor

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Sara Blewit

Job Title: Senior Care Assistant

Senior Care Assistant

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Rosemont Care Medway Branch to verify any information. View our terms and conditions. Rosemont Care Medway Branch has an Enhanced Service - more info.