Bridgewater Care Ltd

King George`s Pavilion, Peter Grant Way, Ferndown BH22 9EN
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9.9 59 Reviews
  • Bridgewater Care Ltd, Ferndown
Bridgewater Care Ltd is a family run business dedicated to meeting the individual need of each and every one of its service users.

It manages a small team of friendly, professional carers dedicated to meeting those needs and offers a totally flexible home care visiting service exclusively to private clients.


Its flexible services range from personal care routines, meal preparation, medication support and companionship to shopping, visiting friends and appointment attendance and all care packages are completely bespoke and tailored to suit you and your family.

It offers an entirely individual home visiting care service with friendly, well trained and experienced carers supervised by an attentive, professional and supportive management team - all willing to go the extra mile.
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Care Provided by Bridgewater Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Bridgewater Care Ltd

Person in charge

  • Karen Stovold (Manager)

Bridgewater Care Ltd Reviews (59)

9.9

Bridgewater Care Ltd has a Review Score of 9.9 (9.874) out of 10, based on 16 reviews in the last 2 years.
Over all time Bridgewater Care Ltd has 59 reviews.

Overall Experience
  • 54
  • 4
  • 1
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Date Published
  • 59
  • 9
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  • 16
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Reviewer Connection to Bridgewater Care Ltd
  • 23
  • 10
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  • 5
  • 5
  • 2
  • 1
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Total of 59, showing 21-40
Review from E H (Daughter of Client) published on 14 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Bridgewater Care staff to be competent and cheerful with unending patience. If required they have gone out of their way to cater for unexpected care needs, often at short notice. I highly recommend them.
Reply from Karen Stovold, Manager at Bridgewater Care Ltd

Thank you, it is so lovely to be appreciated and I will pass on your comments to the carers. We have been working together for a long time now and Mum is a joy to care for. Thank you once again.

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Review from N S (Client) assisted by family/friend published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
All the carers that I have experienced are very pleasant and chatty, but occasionally I have to remind them of things they have omitted, like washing the back of my legs and around my midriff (I always wash my private parts myself). Some are more thorough than others, but usually, I have to clean the
wash basin afterwards and rearrange the bathroom, Hanging my dressing gown and flannels using the loops instead of any old how.
Reply from Karen Stovold, Manager at Bridgewater Care Ltd

So glad we have had a chance to chat since your review was received. Now that you have made us aware of some more specific tasks, we will add them to the system so carers can carry out your wishes. We are always only a phone call away and we are always happy to update, add to or amend your care plan to reflect your needs and preferences. If you wish to change or alter your instructions again in the future, please let the office know and we will ensure that carers are made fully aware on your behalf. Thank you so much for sending us your lovely thank you note and thank you for coming to our little tea party, see you next time.

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Review from J I (Wife of Client) published on 8 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are extremely good.
Reply from Karen Stovold, Manager at Bridgewater Care Ltd

It is lovely to know that staff are appreciated and we will pass on your comments. Thank you for taking the time to fill out the review card and thank you for being such a pleasure to care for.

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Review from Adrian B (Client) assisted by family/friend published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are friendly, helpful and supportive and I am very pleased with the service I have received. I have found the service to be reliable and flexible and responsive to changing circumstances.
Reply from Karen Stovold, Manager at Bridgewater Care Ltd

We always aim to be flexible and responsive to any change in need and we are so grateful when this is appreciated.

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Review from J J (Friend of Client) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, caring team of staff who treat their client with genuine compassion and go that extra mile to help when crisis gets in the way- for example, hospital admissions and discharge which result in different client requirements. Flexible service provided when possible, easy to contact and access
to the electronic system provided gives me the ability to monitor care and needs.
Reply from Karen Stovold, Manager at Bridgewater Care Ltd

This gentleman is very special to us, always smiling, always a joy to care for.

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Review from Gareth J (Son of Client) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bridgewater is an efficient and caring provider compared to others who offer similar services. A good example of a business that actually achieves its promises on a daily basis.
Reply from Karen Stovold, Manager at Bridgewater Care Ltd

We have been caring for Mum since 2018 and we have loved caring for her and working with the family. Long may it continue.

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Review from Sheena J (Niece of Client) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bridgewater Care have been looking after both my aunties for the last three years and they have been fantastic. Always treated both my aunts with respect and dignity. Nothing was ever too much trouble. They are always there to talk to if you have any concerns with a family member and they help you to
make the best decision to do what's right for each client as both my aunts were very different. They help with all aspects of care also speaking to the doctor when needed, always keeping ahead of any medical problems before they got too big, so as to avoid any hospital visits. The best thing was the peace of mind my sister and I had knowing that our aunties were getting excellent care and they were able to stay in their own homes. Extremely grateful and can't thank them enough. Would definitely rate them outstanding!
Reply from Karen Stovold, Manager at Bridgewater Care Ltd

It was always a pleasure to care for both your aunties, they were very much loved by all, very different but real characters in their own right. Thank you for asking us to be a part of their lives and thank you for being such an amazing family to work with.

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Review from Ian D (Son of Client) published on 8 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bridgewater Care was outstanding. Everyone from Bridgewater who helped to arrange and provide care for my mother was highly professional and paid attention to the smallest details. My mother felt comfortable and very looked after whilst in their care.
Reply from Karen Stovold, Manager at Bridgewater Care Ltd

It was a pleasure looking after your mum and we are just so sorry it was for such a short period of time; the team would love to have got to know the family so much more. We wish you well.

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Review from Beverley H (Daughter of Client) published on 14 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bridgewater Care Ltd provided home care for my mum for over three years. The quality of care and attention to detail was first class. The carers and office support staff were all amazing and nothing too much trouble. They all treated mum with respect and dignity right to the end and we don't know what
we would have done without them.
Reply from Karen Stovold, Manager at Bridgewater Care Ltd

Caring for mum was a total pleasure and we felt blessed to have her on our client list. We hope they are doing well.

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Review from Joan L (Next of Kin) published on 14 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our aunt was happy with the care she received. The girls were friendly, helpful and very caring.
Reply from Karen Stovold, Manager at Bridgewater Care Ltd

We looked after J for so long and we miss her. A truly lovely lady we are so grateful to have known.

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Review from Lynne H (Daughter of Client) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my relative required care at home at the beginning of this year, Bridgewater Care did the utmost to fulfil our needs, despite having a very large existing workload. We were able to contact the supervisors at any time and likewise, they would contact us asap if any concerns/changes. The carers
were lovely and my relative never felt rushed. An excellent service.
Reply from Karen Stovold, Manager at Bridgewater Care Ltd

Thank you so much. It was a total pleasure throughout and it was lovely getting to know and working with the family.

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Review from Valerie N (Client) published on 13 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had the utmost care from the onset of having a broken neck to general care at home. The Bridgewater ladies have become friends whom I welcome into my home.
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Review from B M (Wife of Client) published on 28 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the years we have had Bridgewater caring for my husband, we have met such nice people, from owners to carers. They are all compassionate, always professional, cheerful and helpful. Most we would like to call friends! We recommend, absolutely and indeed, we have!
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Review from Kenneth B (Son of Client) published on 7 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. Nothing is too much trouble. Very friendly and helpful.
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Review from Roger G (Husband of Client) published on 12 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bridgewater are the best care company my wife and I have had dealings with over the last few years. From the owner, to the carers in the field, we both have only ever been met with the highest level, of care and courtesy. Nothing is too much trouble and each carer comes in and is very competent and
aware of my wife's needs from the onset. Any issues are dealt with immediately and each and every one of the carers are willing to go the extra mile to make sure that my wife is comfortable and ready for the day or settled at night before they leave her. Through the Covid situation, they have shown nothing but sheer professionalism and managed to cover all calls, maintaining a very high level of infection control throughout. Thank you for everything, life is so much easier with Bridgewater Care in it.
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Review from T L (Husband of Client) published on 27 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I used Bridgewater Care for over two years for my late wife. I found them friendly, caring, obliging, willing to go the extra mile. The management was good and helpful. The service staff were usually regular and minor changes made if there were any slight personality clashes. They were punctual.
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Review from J F (Son of Client) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father said that these were the most competent carers that he came across in any setting. His and my mother's only persistent complaint was the lack of a schedule of care stating which carer would be attending. A discussion re mode of entry would have been preferred e.g. ring the bell and walk-in.
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Review from G S (Granddaughter of Client) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank all the lovely carers who cared for my grandad before he went into his care home. They all made him feel very comfortable, and I know he enjoyed his little chats. All the carers were kind and gentle with him and also my nan, who very much appreciated all the help with him.
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Review from M M (Daughter of Client) published on 17 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thanks for the excellent service we received from Bridgewater Care. My father was able to spend his last few weeks at home peacefully rather than going into a home. It was very reassuring to know dad was being looked after in such a kind, sensitive and professional way.
Reply from Karen Stovold, Manager at Bridgewater Care Ltd

Thanks for your lovely comments. It was a pleasure to support and get to know you dad.

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Review from W M (Daughter of Client) published on 25 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father lived on his own. Bridgewater Care provided him with kind, efficient and supportive care for nearly three years. They were increasingly supportive as his health declined and referred to medical services when needed and responded to extra visits at short notice. The family had confidence that
he was being looked after safely and with respect. We would recommend the agency.
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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Bridgewater Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.874 for Bridgewater Care Ltd is calculated as follows: ( (83 Excellents x 5) + (12 Goods x 4) ) ÷ 95 Ratings = 4.874
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bridgewater Care Ltd is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

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