Trust Home Care Ltd

Thank you for your help with my friend.

From the first telephone call, initial visit and ongoing care I have been impressed by the whole team and the professional and very caring service they provide. The staff visiting my mum make her feel safe and she is very happy with all aspects of the care provided. The information provided via the app gives me a fantastic update after each visit and gives me peace of mind. I thoroughly recommend Trust Home Care and thank them for everything they do for my mum.

Trust Home Care provide an excellent service. Without exception, the carers treat my aunt with respect and dignity and she is always very happy to see them. Nothing is too much trouble, my aunt is encouraged and assisted to take a short walk outside (weather permitting) by the carers who attend in the mornings and they then stay to make her breakfast. I cannot stress enough the reassurance this service provides to myself and to my siblings. We do have quite a lot of input into my aunt's daily activities but rely on the carers to alert us to any potential problems. We know that, when we are not there, she is in the best possible hands. Without this service, my aunt would not be able to live at home and maintain some significant degree of independence.

The Trust Home Care team has looked after my mother for a number of years as we live 100 miles from her home. She had Alzheimer’s so not the easiest to deal with. Always found them flexible to fit in with her needs. Unfortunately, my mother fell and was admitted to hospital in November last year. The carers tried to arrange for an ambulance but they refused to attend. Carers called us and we made alternative arrangements to get her into the hospital. Unfortunately, my mother died in hospital in March this year. Two of the carers made the effort and attended her funeral.

The staff are very friendly and pleasant. I am kept up to date with any changes to cost etc. Mum seems happy with the service she receives and likes the carers - she likes the fact that she sees regular faces - which helps her if she can remember their names.

Trust Home Care look after my 97-year-old father at times of the day when I can't be there. The service is excellent. I feel totally at ease knowing my dad is being cared for by outstanding ladies. Without their help I would not be able to cope on my own, they have been a lifesaver for myself and my family. My dad is extremely happy with the care he is receiving and he is not easily pleased! Thank you Trust Home Care for everything you do.

I changed carers to home care in October 2022 as I needed extra hours due to an operation I was due to have in November 2022. I have been with them since this date and they are friendly, helpful and lovely people. They helped me and my husband when I was bedbound after my operation and eased my anxiety so much. My husband is partially disabled and was anxious about the new carers but they get on well with him and they make him laugh. We have fun on social calls and when I'm having a rough day they always try and make me smile while doing the job too. They are amazing carers and always go the extra mile for you. The office staff are friendly too. They are always helpful and friendly and will always do their best to help. They are the best carers I've had and I've had to change carers three times, so it means a lot that I can say this.

The carers are good, hardworking and caring people, they are consistently professional and look after the everyday needs of my sister in a friendly compassionate way. If there are any problems, they are easy to contact and things get sorted quickly.

We have been over the moon with the service they have provided to Mum and I'm not in doubt that this excellent service will continue. The staff that attend to Mother's needs have been very professional and my mother, while on respite, has missed them.

I would be the first to complain if I wasn’t happy, so the fact that I have left a totally positive review speaks volumes. Thank you.

Trust Home Care is a very good care company, the staff are very friendly and go above and beyond and the service they provide is amazing. They're very helpful. I would definitely recommend to anyone who needs care.

Fantastic care company, 10 /10.

I will be eternally grateful for all of their help and care.

I cannot praise Trust Home Care enough for all the support they have provided my Nan. Since they have been caring for her at home, she has a much-improved quality of life and caring staff to monitor her general health and well-being. They have been proactive and creative in how to deal with certain challenges and in developing and establishing a good, caring and trusting relationship with my Nan. Their daily interventions/calls provide myself and my mum, peace of mind and much-needed respite from our day-to-day caring and work responsibilities. The carers are friendly and the communication between ourselves and Trust is great! I know I can contact them at any time and likewise, they keep me informed of any important issues. Thank you so much Trust Home Care!

I have used Trust Home Care for my Grandfather and they are an absolutely fantastic provider, the carers are all very polite and it is clear to see they have all been trained and demonstrate their professionalism and knowledge around health and social care very well. The office staff and management are always very efficient, organised, polite and caring when contacted. I feel valued and understood by both the carers and management of Trust Home Care and they meet the care needs in a professional manner and are fantastic.

We have used Trust Home Care for a number of years for our severely disabled son. Without their care he could not live in the community and would have to be put into a home due to us, his parents, being pensioners. They meet all his needs throughout the day and provide overnight care. They are not infallible as no care company can be, but if, or when, a problem should arise we know the management will deal with it quickly, sympathetically and efficiently. They go that extra mile to ensure everything runs smoothly and if we have a cause to ring the office we know our call will be answered promptly even 'out of hours'. They treat our son as a person, not just a number on their books, always friendly, chatting, discussing his day and his love of football. They often do things for our son that is not in his care package but is simply kindness. We would highly recommend this company.

Absolutely amazing care was given to my auntie! Honestly, I couldn't thank Trust Home Care enough! They always assisted with all needs and went above and beyond for her! I'm sad the care has come to an end, due to needing 24/7 care in a home. This company treats service users like family which is what is needed from a carer! Thank you all so much!

Trust Home Care quickly responded to our cry for help when Mum's previous provider pulled out from delivering care in our village. All carers treated Mum with the dignity she deserves, we were very pleased with the service provided.

Excellent care - highly recommended. Trust Home Care have been providing daily care for my Mum for 4 years and we have not had any issues. The staff are kind and caring and treat my mum with dignity. The management are approachable and offer support and flexibility, where needed. We are very happy with the service provided.

Trust Home Care have been visiting now for quite a few years, nothing is too much trouble for the carers who visit, four calls per day and always on time. All staff are friendly and caring, I can't recommend them enough. Thank you so much to all involved.