Happy2Help Community Care

34 Evron Centre, John Street, Filey YO14 9DW
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9.8 23 Reviews
  • Happy2Help Community Care, Filey
Happy 2 Help Community Care Ltd offer a personalised service to support individuals in a safe and caring environment. They support individuals to live independently and support them with everyday living tasks within their own homes.

Happy 2 Help Community Care offer's personal care, administration of medication, socialising, companionship, light cleaning duties to enable individuals to achieve and maintain their independence. Happy 2 Help Community Care also offer end of life care and specialise in Dementia care.

They currently have 35 carers who all go through extensive training, including 42 courses online, an Induction Pack, in-house training, and an NVQ in Health and Social Care. Some of their carers have worked in the industry for over 26 years. There are also three office staff.

Happy 2 Help Community runs a day centre which is open on a Monday and Fridays 12:00 till 17:00. Within this they do activities throughout the day their are provided with a hot meal for lunch and a variety at tea time which is normally around 16:00.

Happy 2 Help Community care was also rated by Care Quality Commission (CQC) on 7th May 2024 with a GOOD rating across the 5 key areas.
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Fees are subject to care package

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Tanya Fawcett

Person in charge

  • Tanya Fawcett (Nominated individual / Registered Manager)

Happy2Help Community Care Reviews (23)

9.8

Happy2Help Community Care has a Review Score of 9.8 (9.779) out of 10, based on 8 reviews in the last 2 years.
Over all time Happy2Help Community Care has 23 reviews.

Overall Experience
  • 21
  • 2
  • 0
  • 0
  • 0
Date Published
  • 23
  • 4
  • 6
  • 8
  • 15
Reviewer Connection to Happy2Help Community Care
  • 7
  • 6
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 23, showing 1-20
Review from Anne L (Client) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After I had an accident in my garden and damaged my back I was pretty much unable to do anything for myself.
I contacted the agency and was reassured that they could help me.
The manager and a colleague visited my home and explained how they could help me which was reassuring.
All the carers that
were allocated to me were kind, caring and encouraging. and nothing was too much trouble. I thank them all for helping get back to my normal self.
I recommend this company and without a doubt i will contact them if I need help again in the future.


Many Many thanks to you all.

Reply from Tanya Fawcett, Director at Happy2Help Community Care

Thank you so much, I'm so pleased to had a fantastic experience with happy 2 help community care

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P C (Client) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You can rely on their experienced help for many problems that old age brings with it. Living in a rural area and with holiday traffic, the time of arrival can be slightly delayed, e.g. tractors and farm equipment. Overall, personal care for male and female very good and always with dignity.
Reply from Tanya Fawcett, Director at Happy2Help Community Care

Thank you so much for your review, very much appreciated. We are happy we can help

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Review from Jill F (Daughter of Client) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just a massive thank you to the manager and her team for the wonderful, caring professional help they gave my dad in the last few weeks of this life. Nothing was too much trouble for the carers who looked after him in his own home. We got to know the carers as the same ones often came everyday and
dad would laugh and joke with them up till the end. They provided an excellent service and would highly recommend the happy2 help company to anyone who needs caring for.
Reply from Tanya Fawcett, Director at Happy2Help Community Care

Thank you for your lovely review, it was our pleasure

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Review from J W (Client) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of home care has been excellent on time attention to detail for care needs and health care from early morning to evening calls . In emergency situations the care team deal with the situation in a professional manner.
Reply from Tanya Fawcett, Director at Happy2Help Community Care

Thank you so much for your review, I am so happy we could be assistance

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Review from Diane B (Wife of Client) published on 26 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank these carers enough for their kindness and empathy towards myself and my husband at a time when he was in pain and debilitated with cancer. He has recently gone into hospice care and I actually miss them visiting. I wouldn't hesitate to recommend them to other clients. Thank you.
Reply from Tanya Fawcett, Director at Happy2Help Community Care

Thank you so much for your review, it was such a pleasure.

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Review from J P (Daughter of Client) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for all the care Happy2Help Community Care gave to mum, you were very professional and caring taking time with us. Brilliant service which definitely comes from your hearts, highly recommend for anyone that needs caring for.
Reply from Tanya Fawcett, Director at Happy2Help Community Care

You are more than welcome, it was such a pleasure to look after your mum.

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Review from Alice L (Daughter of Client) published on 9 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the carers enough, my dad has been with the agency for a couple of years so far, and we cannot find any fault with the care provided. My stepdad was discharged from hospital on Friday after being advised he was medically fit for discharge, on arriving home he was struggling to mobilise,
and he had 2 falls on Saturday. The carers stayed longer than him and also put 2 carers in place to ensure that he was safe. The carers called 999 on Sunday as his hip was swollen and bruised, they stayed until we were able to get to the property to wait for the ambulance. All the carers went above and beyond and I cannot thank them enough. I would definitely recommend the agency to anyone looking for care.
Reply from Tanya Fawcett, Director at Happy2Help Community Care

Thank you so much for such a lovely review, I'm so pleased that we can offer the support that we do.

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Review from Stephen J (Son of Client) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The name says it all, they are very happy to help. They have looked after my father for quite a number of years now and the staff are always friendly and polite. The owner is very approachable and always flexible with your needs. They have been a pleasure to deal with and I am very happy to recommend
them and very grateful for how they have looked after my father, thank you to all the staff
Reply from Tanya Fawcett, Director at Happy2Help Community Care

You are more than welcome, I am so pleased to have been a part of his care needs. Hope all is well.

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Review from Angela R (Daughter of Client) published on 31 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her staff have always been supportive of myself and my dad they have lots of experience in what they do and I would recommend them. Also at times, they have gone above and beyond to be there especially in their own time going to see him in the hospital.
Reply from Tanya Fawcett, Director at Happy2Help Community Care

Thank you so much for a lovely review it really means a lot.

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Review from C K (Client) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
More than happy to recommend Happy2Help Community Care. Exceptional service and the staff have become friends. Nothing is too much for them. They come and pick me up to a fish and chip evening with live music every couple of weeks. They cheer me up on a daily basis.
Reply from Tanya Fawcett, Director at Happy2Help Community Care

It is more than our pleasure, you are gaining independence every day and becoming stronger. Thank you for choosing us to care

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Review from T R (Husband of Client) published on 24 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Happy2Help Community Care has been helping me look after my wife who has dementia, a challenging condition that is changing all the time. Happy2Help Community Care is a caring and sporting company that will address the problems of the people they are caring for and will be at your side in an instant
in an emergency.
Reply from Tanya Fawcett, Director at Happy2Help Community Care

Thank you for your review, I am pleased that we could help in every way.

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Review from Toni D (Client) published on 24 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly staff, went out of their way to make me feel comfortable, I went to a fish supper evening and had a great time I had fish and chips and there was live music so could have a little dance after my meal and met many new people everyone was very friendly. The staff joined in to dance with
us and helped those of us who couldn’t stand dance in our wheelchairs. Overall the best careers I’ve ever had I would definitely recommend them to anyone who needs it.
Reply from Tanya Fawcett, Director at Happy2Help Community Care

Thank you for your review. I am so pleased that we could help in every way and that you enjoyed our fish supper night. We hope to see you at our next one.

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Review from S H (Daughter of Client) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care started in November last year and is ongoing. Nothing is too much trouble for any of the carers. They are always very polite and courteous. I can thoroughly recommend this company and have no hesitation in doing so.
Reply from Tanya Fawcett, Director at Happy2Help Community Care

Thank you for your review, what lovely words we are pleased we can help in any way.

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Review from Stu M (Son of Client) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I don't live locally but Happy2Help Community Care provided exceptional care and support for our Mum. The friendly cheerful approach that they have, made my mother feel at ease in their company and I witnessed how happy she was under their care. They also went above and beyond our expectations
with the amount of help they gave when Mum passed away. We can't recommend them highly enough and we thank them for all they did for our Mum in the last few years of her life.
Reply from Tanya Fawcett, Director at Happy2Help Community Care

Thank you for your review. We are very happy that we could assist in the care of your mum

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Review from G H (Stepson of Client) published on 30 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Pleased with the service. I live away so the team cover all aspects needed, they clean twice a week so we don't have to worry about him keeping the house clean, they shop so we don't have to worry about him getting the things he needs. They visit twice a week in the morning to ensure he is keeping up
with his exercises and things and they ring him every afternoon to check on him but if he does not answer they visit him. They keep us up to date with any problems so we can sort them as soon as possible. We are happy with the service
Thanks.
Reply from Tanya Fawcett, Director at Happy2Help Community Care

Thank you for the review, I am pleased you are happy with the service provided.

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Review from Amanda C (Granddaughter of Client) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager made sure she placed carers daily who my grandma liked and understood her after her stroke. She made sure she visited her lots in the first few weeks to get to know her and her needs personally and reassured us as a family that she would work in her best interests. I wasn't keen on her returning
home but the carers four times per day have helped reassure me that her wishes are the right ones. The manager and the team are patient with her, with her use of language and demands and we can't thank them enough. My grandma is almost ninety-three and a few months ago we didn't imagine going home would be an option but with Happy2Help it is. Thanks.
Reply from Tanya Fawcett, Director at Happy2Help Community Care

It is our pleasure, we were so pleased to see your grandma home and continues to make her independence.

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Review from Janet S (Daughter of Client) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the only care company I have found that go that extra mile. I have met most, if not all of the carers, the most experienced and caring carers I have come across, the carers always get my mum singing and laughing, something I can't do! They lift her spirits and nothing can get in the way of the
carer's visits. I never do reviews but I had to write this, the extra mile I am talking about is their fish supper evening, they have two men playing their guitars and singing songs that everyone knows, the staff bake cakes and it is just one big party, I honestly have never seen anything like it.
Please keep it up everyone because it has changed my mum's life and lifted her spirits, she's always asking when the next party night is. I have been told that different outings are being organised to fill an empty afternoon in Mum's life and she will see the others that she has started a friendship with. All I can say is wow. Amazing. Fantastic.
Thank you all.
Reply from Tanya Fawcett, Director at Happy2Help Community Care

Thank you for your feedback. It is a pleasure to be able to look after your loved ones.

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Review from N D (Client) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using the manager and her team for over two years now to take care of my elderly father, I have found all her staff and the manger herself very helpful, obliging, goes above and beyond the services that were originally discussed to make sure my father is well looked after and lacks for nothing.
As I live over four hours away I know that anything my father needs the manager and her team do their utmost best to sort it on my behalf, this is of great comfort to me knowing that I don't have to worry.
I can't recommend the manager and her team enough they are one of the best in my father's area and would advise anybody who requires help to give her a call, there is nothing they can't manage when it comes to care.
Reply from Tanya Fawcett, Director at Happy2Help Community Care

Thank you so much for your review it is a pleasure working with yourself and ensuring to maintain professional standards of care provided

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Review from Shaun S (Stepson of Client) published on 24 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were amazing knew exactly what was needed.
And helped my stepfather get accustomed to what he needed to do and helped him get sorted.
And where so professionally done and still check up to see how he is doing.
And the management were very caring and got everything in place for him coming
home.
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Review from W T (Partner of Client) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner (friend) has a long team condition COPD with home oxygen, the care he is getting is excellent service and his care worker takes his time and understands when he is poorly. He goes the extra mile help. The care manager has been fantastic to and the other care workers to. a big thank you.
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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Happy2Help Community Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.979 for Happy2Help Community Care is calculated as follows: ( (47 Excellents x 5) + (1 Goods x 4) ) ÷ 48 Ratings = 4.979
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Happy2Help Community Care is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (5)

Tanya

Tanya Fawcett

Job Title: Nominated Individual / Registered Manager Joined: 2018

NVQ Level 5
Management Level 3
Safeguarding
Dignity champion
Dementia friendly
Train The Trainer Moving & Handling
Train the Trainer Medication
Fire Marshall
First Aid level 3
Mental Health First Aid
Incontinence Training
Peg Feeding Training

Denice

Denice Bolton

Job Title: Assistant Manager Joined: 2023

Health and Social Care Level 3
Currently study Level 4
Train the Trainer Medication
Train the Trainer Moving and Handling
First Aid level 3
Mental Health First Aid
Incontinence Training
Peg Feeding training

Chantelle

Chantelle Spriggs

Job Title: Team Leader Joined: 2022

Health and Social Care Level 2
Currently studying Level 3
First Aid Level 3
Mental Health First Aid
Incontinence Training

Charlotte

Charlotte Helliwell-Stead

Job Title: Team Leader Joined: 2024

Heath and Social Care Level 2
Currently studying Level 3
First Aid Level 3
Mental Health First Aid
Incontinence Training
Peg Feeding Training

Demi

Demi Power

Job Title: Team Leader Joined: 2024

Health and Social Care Level 2
Currently studying Level 3
Fire Marshall
First Aid level 3

Frequently Asked Questions about Happy2Help Community Care

What Type of Services does Happy2Help Community Care offer?

Happy2Help Community Care offers Home Care.

How many Carers does Happy2Help Community Care employ?

Happy2Help Community Care employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Happy2Help Community Care to verify any information. View our terms and conditions. Happy2Help Community Care has an Enhanced Service - more info.