Happy2Help Community Care

34 Evron Centre, John Street, Filey YO14 9DW
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9.8 23 Reviews
  • Happy2Help Community Care, Filey
Happy 2 Help Community Care Ltd offer a personalised service to support individuals in a safe and caring environment. They support individuals to live independently and support them with everyday living tasks within their own homes.

Happy 2 Help Community Care offer's personal care, administration of medication, socialising, companionship, light cleaning duties to enable individuals to achieve and maintain their independence. Happy 2 Help Community Care also offer end of life care and specialise in Dementia care.

They currently have 35 carers who all go through extensive training, including 42 courses online, an Induction Pack, in-house training, and an NVQ in Health and Social Care. Some of their carers have worked in the industry for over 26 years. There are also three office staff.

Happy 2 Help Community runs a day centre which is open on a Monday and Fridays 12:00 till 17:00. Within this they do activities throughout the day their are provided with a hot meal for lunch and a variety at tea time which is normally around 16:00.

Happy 2 Help Community care was also rated by Care Quality Commission (CQC) on 7th May 2024 with a GOOD rating across the 5 key areas.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Fees are subject to care package

Good to Know

Owner

  • Tanya Fawcett

Person in charge

  • Tanya Fawcett (Nominated individual / Registered Manager)

Happy2Help Community Care Reviews (23)

Total of 23, showing 21-23
9.8

Happy2Help Community Care has a Review Score of 9.8 (9.779) out of 10, based on 8 reviews in the last 2 years. Over all time Happy2Help Community Care has 23 reviews.

Overall Experience

  • 21
  • 2
  • 0
  • 0
  • 0

Date Published

23
4
7
8
15

Review from H W (Niece of Client) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy2Help were a Godsend for our family. Our auntie had various health issues, and Happy2Help were very understanding and helpful in all areas of care. This was sadly only for a short period of time, but I can 100% vouch for them and recommend them to anyone. The manager really understands how important
care in your home is and treats everyone as if they are her family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jenny H (Daughter of Client) published on 9 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble for the owner/manager. It was such a comfort knowing my mother had the support in her final 2-years that she had from this lovely team.
As I didn’t live close (or even in the same county), it was extremely important to me that I had a team of carers who would constantly
keep me updated on how my mother was doing, as she had dementia and was physically unable to move around a lot.
Would definitely recommend it.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lee D (Son of Client) published on 12 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy2help Community Care has been looking after our mum for the last 24 months and the level of care she had was admirable. All the staff treated her like she was their own Mum.
Mum had health issues yet the staff mastered ways around that and brought the best out of her. It was lovely to watch them
working with her by singing, reminiscing memories as well as performing all the daily tasks. It has been a pleasure getting to know them and grateful Mum had them looking after her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Happy2Help Community Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for Happy2Help Community Care is calculated as follows: ( (47 Excellents x 5) + (1 Goods x 4) ) ÷ 48 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Happy2Help Community Care is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

Meet the Team (5)

Tanya

Tanya Fawcett

Job Title: Nominated Individual / Registered Manager

Joined: 2018

NVQ Level 5
Management Level 3
Safeguarding
Dignity champion
Dementia friendly
Train The Trainer Moving & Handling
Train the Trainer Medication
Fire Marshall
First Aid level 3
Mental Health First Aid
Incontinence Training
Peg Feeding Training

Denice

Denice Bolton

Job Title: Assistant Manager

Joined: 2023

Health and Social Care Level 3
Currently study Level 4
Train the Trainer Medication
Train the Trainer Moving and Handling
First Aid level 3
Mental Health First Aid
Incontinence Training
Peg Feeding training

Chantelle

Chantelle Spriggs

Job Title: Team Leader

Joined: 2022

Health and Social Care Level 2
Currently studying Level 3
First Aid Level 3
Mental Health First Aid
Incontinence Training

Charlotte

Charlotte Helliwell-Stead

Job Title: Team Leader

Joined: 2024

Heath and Social Care Level 2
Currently studying Level 3
First Aid Level 3
Mental Health First Aid
Incontinence Training
Peg Feeding Training

Demi

Demi Power

Job Title: Team Leader

Joined: 2024

Health and Social Care Level 2
Currently studying Level 3
Fire Marshall
First Aid level 3

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