My Homecare West Kent

My Homecare West Kent took over the care of my brother after his long term carers stepped back so it was vital for me and my family that they would understand his needs and look after him accordingly. I needn't have worried. Not only did they carry out their duties with diligence and professionalism, but they also made sure that his birthday was a very special celebration and gave him companionship and kindness beyond the job description. Although My Homecare West Kent only looked after my brother for eleven months (because he died suddenly), it was four times per day every day and my family were very grateful to know that they were there. My brother also sang their praises and appreciated their kind and gentle manner often. When he died, it became clear just how much the individual carers genuinely cared about and connected with my brother on a human level. I would not hesitate to recommend them.

Right from the start, everyone involved has done all they can to make the many difficulties I have as easy as possible. 99% of the staff all go extra mile to make my day easier particularly with the current virus.

Very quick and professional, yet caring and friendly response to request for care. All details were taken with no stone being left unturned. Request for appropriate carer was met 100% and the young carer provided is wonderful. Made immediate bond with my daughter, very professional, all safe-guarding and safety issues (ie hygiene, infection control etc) strictly adhered to. The carer was so quick to grasp the needs of my daughter and respond with amazing perception and huge success. She is like a ray of sunshine coming into our home. Contact with the management is regular, caring, understanding and 100% professional.

Huge thanks to all the staff who are working so hard, putting themselves at risk to look after those in the community who can not look after themselves.

Excellent - Always helpful. Staff have been amazing with my Mum. Nothing is too much trouble. They make her feel good about the day ahead. Staff have been very supportive to about arranging the visits and are very kind.

Very happy with the care we have received to date.

Fantastic team. Great with 91-year-old father who has Dementia. Brilliant support for me and my family, both when mum was alive and when she recently passed. Could not have coped without them. Massive thank you.

When our father first came out of hospital we asked one of the care providers to recommend a few care company options. My Homecare at Tonbridge were advised to be an excellent company to talk to. From day one we could not be more pleased with the fantastic service we received. The staff, the care, the management were all we could have hoped for. They could be totally relied upon and often went the extra mile to ensure the highest possible support. We would like to thank you all for providing a wonderful service.

All carers are so compassionate and have worked hard to build a rapport with our Step Mum. Since My Homecare took over her care, we have seen a real change in her outlook, mood and general well-being. Thank you for your continued efforts in helping us care for our Step Mum.

The management and staff have been outstanding with the care towards my mum and looking after her each day, could not have asked for better carers. Always chattered to my mum and always went back to check on her to see if she was feeling down. They did us proud, keep up the good work girls.

I am very impressed with the way My Homecare (West Kent) team are with my mum. My mum can be difficult at times as she has dementia and all that entails but is able to stay in her own familiar home with help and I cannot praise the manager and her team enough.

Although my father can get himself up and dressed, it's the peace of mind for my brother and I have, we know that he is receiving the help he needs on a daily basis.

I have been extremely happy with the overall care I receive from My Homecare. The carers and management have always been a joy to have in my corner. They are very professional as well as friendly and I would recommend them to anyone in my position.