SilverBirch Healthcare Dartford

17 Highfield Road, Dartford DA1 2JS
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8.7 9 Reviews
  • SilverBirch Healthcare Dartford, Dartford
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23 – £25

These prices are only a guideline, please contact SilverBirch Healthcare Dartford to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • SilverBirch Healthcare Ltd

Person in charge

  • Catherine Cleary (Manager)
Are you the Owner/Manager of SilverBirch Healthcare Dartford? View your Advertising Options

SilverBirch Healthcare Dartford Reviews (9)

8.7

SilverBirch Healthcare Dartford has a Review Score of 8.7 (8.667) out of 10, based on 3 reviews in the last 2 years.
Over all time SilverBirch Healthcare Dartford has 9 reviews.

Overall Experience
  • 8
  • 1
  • 0
  • 0
  • 0
Date Published
  • 9
  • 0
  • 0
  • 3
  • 6
Reviewer Connection to SilverBirch Healthcare Dartford
  • 3
  • 3
  • 1
  • 1
  • 1
Total of 9, showing 1-9
Review from C Y (Daughter of Client) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
SilverBirch is one of the best companies we have used and come across, they provide exceptional support, safeguarding and dignity, always putting Mum's needs first, ensuring if there are any changes with Mum, they are adaptable and always happy to have a chat and keep me well-informed. Pricing is very
reasonable, communication is fantastic and the level of care is outstanding. Thank you again.
Reply from Rhianna Murnane, Finance Manager at SilverBirch Healthcare Dartford

We are so happy to hear that you are finding our service outstanding. We will continue to support you and your family to this standard. I will make sure to pass along the compliments to our staff.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J W (Client) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Morning visit usually excellent. Evening was good, now not so good.
Reply from Rhianna Murnane, Finance Manager at SilverBirch Healthcare Dartford

We hope that the evening call will go back to being good for you. We have made a slight change so that it will work for you as requested. We are glad that you think so highly of our staff and will pass along the message.

  • Staff
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  • Value for Money
Review from June W (Client) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All help done with great care and you are made to feel most comfortable. Nothing is too much trouble and done with good humour and sensitivity. Most efficient and helpful. How you find such a nice set of people I just don't know.
Reply from Rhianna Murnane, Marketing Manager at SilverBirch Healthcare Dartford

We are so glad that you are happy with our service. I know all our carers enjoying coming to see you as well. We hope you continue to use our service for a long time and that we can keep up this high standard for you.

  • Staff
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  • Value for Money
Review from Lee C (Son of Client) published on 21 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
SilverBirch Health Care was recommended to me by a friend. My parents had been diagnosed, one with Dementia and the other with Alzheimer's, and they were starting to lose the ability to look after themselves. I live between London and Cornwall and it was proving very difficult to juggle their care needs
with work and travel. SilverBirch stepped in and took up the responsibility of caring for my parents, enabling me to move between London and Cornwall. I could not be happier with the care they give, the team around my parents are proactive, conscientious, friendly and professional. Always looking to improve the care they give whilst management is very proactive and advises on situations before they become issues. My parents live happily at home together, obviously, it's sad to see their decline, but I know the care they get is excellent.
Reply from Riyaz Cheytan, Director at SilverBirch Healthcare Dartford

Thank you so much for your kind words as they really do mean a lot to us and we have also passed them on to our carers as they are the real stars!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Graham F (Father of Client) published on 6 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We discovered SilverBirch through an online advert.
We needed a company that could provide the additional care that my son now required, not only for his underlying disability but also as a consequence of a prolonged stay in the hospital.
We have found them to be very thorough in their approach to
his care package, ensuring it is specific to his needs, even down to selecting carers of his age so he has people he can relate to.
They are extremely proactive, often in contact with feedback from their team on any improvements which they feel can be made to his care requirements.
As part of his underlying condition, my son has problems with speech and with coordination.
The patience the carers display when interacting with him, along with OT exercises that they volunteered to help him with, have, my family and I, am sure, played no small part in his rehabilitation.
What sums up the positive effect their care has had on my son's life is hearing how he howls with laughter in the carer's company.
Reply from Riyaz Cheytan, Director at SilverBirch Healthcare Dartford

Thank you so much for taking the time to send in your review of our service.
I shall be sending your comments out to the carers who look after your son, as they truly deserve the accolades.

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  • Treated with Dignity
  • Value for Money
Review from Jackie N (Daughter of Client) published on 14 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
On October 22nd 2021, I lost my beautiful Mum. I cannot express how much the staff from Silverbirch Healthcare helped me through. They became my everything. I worked full time and relied on them 100% to provide total care for my mum, who was at the end stages of Dementia. They all went above and beyond
to care for her, their compassion towards her was above anything I had seen.. they were so patient and committed to giving her the highest standard of care. She was struggling to eat as she had lost interest, but they spent time with her and managed, albeit a few spoonfuls. They kept me informed at all times and recognised if she wasn’t herself. They made her comfortable at each visit and kept her skin clean and free from any sore areas. I can’t thank them all for what they did to provide total care for my mum, but also for the emotional support for me.
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Review from Tracy R (Daughter of Client) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Silver Birch were our first encounter with the caring profession. They are a very caring and compassionate team who have cared for my mother with dignity and respect. They are friendly and go the extra mile to provide a top-quality service. Could not have asked for better.
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  • Value for Money
Review from Guy N (Husband of Client) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care was excellent.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alison E (Client) published on 17 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care staff couldn’t do enough for mum and always with respect and dignity. Fantastic contact with care staff via the managers, the mobizio app is great. I would wholly recommend the manager and her team, she was a great help when mum needed to move to a care home , offering advice and help from February
thru to July .
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.7 (8.667)

Overview of Review Score

The Review Score of 8.7 (8.667) out of 10 for SilverBirch Healthcare Dartford is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for SilverBirch Healthcare Dartford is calculated as follows: ( (13 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 18 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SilverBirch Healthcare Dartford is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about SilverBirch Healthcare Dartford

What Type of Services does SilverBirch Healthcare Dartford offer?

SilverBirch Healthcare Dartford offers Home Care.

How many Carers does SilverBirch Healthcare Dartford employ?

SilverBirch Healthcare Dartford employs 41 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SilverBirch Healthcare Dartford to verify any information. View our terms and conditions. SilverBirch Healthcare Dartford has an Basic Service - more info.