Alina Homecare Ringwood

36 Christchurch Road, Ringwood BH24 1DN
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9.9 33 Reviews
  • Alina Homecare Ringwood, Ringwood
Alina Homecare Ringwood provides home care and support services to adults living in their own homes in Alderholt, Ashley Heath, Bickton, Blashford, Burley, Fordingbridge, Hangersley, Highwood, Hungerford, Hyde, Ibsley, North & South Gorley, Mockbeggar, Ringwood, St Ives & Verwood.

Caring staff give individuals the care, attention, dignity and respect they need while ensuring personalised care and support is provided that meets the individual's wishes.

Services include personal care - assisting clients with personal hygiene including washing, bathing and incontinence, support with medication and help getting dressed and preparing meals.

Staff also offer respite care, rehabilitation care and can escort clients as they participate in social activities such as attending clubs and shopping trips.

Carers can also help clients with domestic duties such as cleaning, washing up and laundry.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.
The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.

Good to Know

Group/Owner

Person in charge

  • Kolby Coxall-Henley (Branch Manager)

Alina Homecare Ringwood Reviews (33)

Total of 33, showing 1-20
9.9

Alina Homecare Ringwood has a Review Score of 9.9 (9.859) out of 10, based on 11 reviews in the last 2 years. Over all time Alina Homecare Ringwood has 33 reviews.

Overall Experience

  • 25
  • 8
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Date Published

33
4
6
11
22

Review from Sarah T (Cousin of Client) published on 23 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Alina Care Ringwood highly enough. Their quality of care is outstanding, both to client and family of client in my experience. The staff and management have gone above and beyond by helping me to navigate a complex situation with my cousin who needs a lot of care, as does
her husband. Alina Care staff provide excellent standards of care and are respectful towards client dignity. Communication is excellent and managers show they care too, which doesn't always happen in the care industry. It's wonderful to know my relatives are in very safe hands.

Reply from Kolby Coxall-Henley, Branch Manager at Alina Homecare Ringwood

Thank you for your kind comments. We always do are best to support everyone involved within complex situation's ensuring that everyone is informed off what's happening or what we can do to better support.

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Review from Stephanie E (Wife of Client) published on 18 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review with sincere gratitude for the manager and his Team at the Ringwood site.
I reached out with a request for my Husband's Stepmother (who has regular long-term care provided by Alina), to attend a surprise birthday event for my Husband.
I thought this was perhaps a long-shot
to ask, given that the requested day was on the carer's day off and that I had not had previous contact with Alina.
The staff handled my request with ease, care and dedication and worked seamlessly to ensure all measures were in place and most importantly, that it was absolutely kept a surprise!
The carer changed her day off to ensure my Husband's Stepmother could be in attendance and did her utmost to provide the best level of care and assistance on the day. The carer was wonderful company and it was a pleasure to have her as part of the afternoon.
I cannot thank you all enough and highly recommend Alina Home Care and their services.

Reply from Kolby Coxall-Henley, Branch Manager at Alina Homecare Ringwood

Thank you for your lovely comments. We always so happy to support with ensuring our service users are involved within different celebrations in the community. We are glad that you all had a lovely time and that it made your husbands day just a little bit more special.

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Review from L V (Granddaughter of Client) published on 13 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina has cared for my grandad for the last 11months starting with companion visits 3 times a week to 4 visits a day in the last month . Making sure he was showered feed and happy . If I had a problem or need extra help at short notice the management team would do there best to arrange this . The carers
should kindness to my grandad without Alina my grandad would of ended up in a nursing home a lot sooner we are only leaving Alina now as his dementia has got worse and he has had several falls .
It's scary when you have to choose a care company for a loved one I choose the right one with Alina thank you

Reply from Kolby Coxall-Henley, Branch Manager at Alina Homecare Ringwood

Thank you for your kind words. Your grandad was an absolute pleasure to support, always happy and laughing when with the carers. We are always happy to help out last minute when we can to ensure the safety of our clients.

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Review from J P (Daughter of Client) published on 7 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina are a great company with staff that genuinely seem to care about their clients. They are very professional and do their best to make sure that the carers are "matched" with the needs of the person they are caring for. The same carer comes on the same day at the same time each week which is very
important with someone with dementia and OCD. It ensures that there is continuity which is helpful to my father and gives me peace of mind that he is being properly looked after. The app is brilliant as I know what has happened during each visit. I would have no hesitation in recommending Alina.

Reply from Kolby Coxall-Henley, Branch Manager at Alina Homecare Ringwood

Thank you for your lovely comments, it's so important to us that the care we are providing is personalised to the service user, ensuring their needs are being met and that they enjoy their time with the carers.

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Review from K K (Niece of Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a hard-working and caring team Alina Ringwood is. The staff in the office work efficiently to ensure all runs smoothly and are quick to step in if something needs sorting. They found carers who met all of our Aunt's needs for both 24-hour live-in and break. They are highly experienced, calm and
practical and committed to providing the best level of service that they can.
We had wonderful 24-hour care for our elderly Aunt, who wasn't the easiest to please. She was handled with kindness, patience and understanding. The team allowed her to have as much independence as she could cope with, whilst gently supervising and getting the very best out of her. We would like to thank all of the very special ladies who lived in with my aunt, especially her last carer who is a little ray of sunshine, who must get a special mention as she was a brilliant break cover - taking her out on trips which were much enjoyed. Thank you so much you were all amazing.

Reply from Kolby Coxall-Henley, Branch Manager at Alina Homecare Ringwood

Thank you so much for your kind words, we are so glad that your Aunt was able to remain at home where she wanted to be and enjoy her numerous trips out. She was a pleasure to support and shall be missed.

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Review from B B (Client) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very pleased with the care I had when I came out of hospital. I was bedridden for the first few weeks so had help when I could shower and they made my breakfast and lunch to start with. They were all very kind and thoughtful. They changed the bedding and put it in the washing machine. They tidied
the kitchen and bathroom as well.

Reply from Charlotte Wells, Operations Manager at Alina Homecare Ringwood

Thank you so much for your kind words. We are glad we made your life easier as you returned home from hospital. We will pass on your kind words to all of the Alina Ringwood team.

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Review from Alan S (Son of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We very much appreciate the excellent service and personal care to our dad, you seem to go above and beyond with all aspects of care and keep up to date with any incidents or just 100% care.
Very good communication and understanding of care to Dad.
Thanks.

Reply from Kolby Coxall-Henley, Branch Manager at Alina Homecare Ringwood

Thank you for your kind words, supporting him to remain in his own home is an absolute pleasure.

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Review from Susan L (Daughter of Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to Alina Homecare for their patience and understanding with our mother. The staff have been so kind and helpful and have been a great support to us. We would certainly recommend them to anyone looking for care.

Reply from Kolby Coxall-Henley, Branch Manager at Alina Homecare Ringwood

Thank you for your lovely comments, we are always happy to help and go the extra mile.

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Review from Fiona P (Daughter of Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff have gone above and beyond trying to sort live-in care for our mother. Unfortunately, it didn't work out as we hoped but not the fault of Alina or its staff and they will certainly be our go-to care provider if and when we require more help in the future.

Reply from Kolby Coxall-Henley, Branch Manager at Alina Homecare Ringwood

Thank you for your kind words. We are always happy to support and go above and beyond to ensure we are providing the best care possible.

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Review from C C (Daughter of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The live-in carer that Alina Homecare Ringwood provided for us has been with my 98-year-old father for the past two months. She is an attentive and compassionate carer, has fitted into our family life very well and is great fun to be around. She has made all our lives easier, and I am confident in leaving
my father in her care. One of the main reasons I chose Alina was their CQC accreditation and the care they take of their staff, as well as their clients. It has been reassuring to see first-hand the interaction between Alina's staff and the oversight that is in place. The manager and staff at Alina Homecare Ringwood have been extremely helpful and I have been impressed with their prompt response to any queries and concerns we have.

Reply from Kolby Coxall-Henley, Branch Manager at Alina Homecare Ringwood

Thank you very much for your kind words, it's a pleasure to support your father to remain in his own home.

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Review from K N (Daughter of Client) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t fault Alina Homecare - the manager and the team of carers were excellent and took great care of my mum until we sadly had to admit her to a care home. They always took the time to chat with my mum and dad and all of the carers were supportive and caring both to my parents and myself through
a very difficult period. Thanks to all the team.

Reply from Kolby Coxall-Henley, Branch Manager at Alina Homecare Ringwood

Thank you so much for your kind words, it was a great privilege to have looked after your mum. I will pass your lovely comments on to the team.

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Review from Janice M (Client) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have experienced a few companies since 2009 when my stroke occurred at the age of 39. And in my experience of personal care and quality of care, I confirm Alina Homecare is one of the best.

Reply from Kolby Coxall-Henley, Branch Manager at Alina Homecare Ringwood

Thank you for your lovely words regarding the care we continue to provide to you. I will pass your comments on to the team.

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Review from Susan W (Daughter of Client) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother was very lucky to have received care from the manager and his excellent team. The team were at all times professional and compassionate but delivered their care with empathy and a sense of humour. They made my mother laugh and they sang songs together. Sadly my mother passed away in hospital
on 2nd February. We were expecting her discharge from hospital earlier that day - the manager and his team did everything they could to support us with the impending discharge which sadly did not happen as my mother passed away just before the ambulance arrived at 8.00 pm in the evening to bring her home. Had she been brought home, I was assured that someone from Alina would be there later that evening to support her and the team couldn't have done more.
I thoroughly recommend this company which offers outstanding service to its clients.

Reply from Kolby Coxall-Henley, Registered Manager at Alina Homecare Ringwood

Dear Susan, thank you very much for your lovely comment regarding the care we provided. It was an absolute honour and joy to have supported your late mother. She was regarded highly by everyone who visited her and shall be missed.

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Review from Nigel L (Son of Client) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer went out of her way, and in her own time, to take my Mum down to our local Town Hall in her wheelchair, so that she could sign the Queen's book of Condolence. Very thoughtful and very caring. All of your care staff are completely reliable and very understanding of my Mum's needs. I wouldn't
hesitate to recommend Alina at any time.

Reply from Kolby Coxall-Henley, Branch Manager at Alina Homecare Ringwood

Thank you very much for your lovely comment, we are always happy to go above and beyond to help our service users. We were very pleased to take your mum so that she could sign the Queen's book of Condolence and pay her respects.

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Review from J H (Client) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are all very nice.

Reply from Chloe Hewitt, Registered Manager at Alina Homecare Ringwood

Thank you very much for your lovely feedback, we are very pleased to hear you are happy with our staff.

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Review from J B (Daughter of Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were kind and caring and treated my parents with dignity and respect. As they were in attendance for over 3 years, many of the carers became like extended family. The company itself tried to facilitate our requirements and organised care promptly when my father was discharged from hospital.

Reply from Chloe Hewitt, Registered Manager at Alina Homecare Ringwood

Thank you so much for your lovely comments. We were very pleased to help in any way we could to get your dad home as soon as possible.

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Review from M S (Client) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have made life easier for me. All carers are very helpful and well trained. Also very friendly and kind.

Reply from Chloe Hewitt, Registered Manager at Alina Homecare Ringwood

It's lovely to hear we are making your life easier and you are happy with the care provided by our team. Thank you so much for this great review.

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Review from Stephanie P (Niece of Client) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has visits from Alina to give him his medication. I often need to speak with Alina people about specific issues or problems and they are always responsive and super helpful. They are proactive in contacting me and I would say they often go beyond what I would expect in their support.

Reply from Chloe Hewitt, Registered Manager at Alina Homecare Ringwood

Thank you so much for those lovely comments. I'm pleased to hear both you and your uncle are happy with the care provided by our team and will continue to ensure that he receives the best quality care possible.

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Review from Patricia M (Daughter of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been under the care of Alina Ringwood since the middle of February 2021. Previously she was with another care provider that I was totally dissatisfied with. I cannot believe the difference in, not only the care she has been receiving but the attitude, helpfulness of the carers and staff
at the Ringwood Office. It is like a totally different world. I no longer have to keep checking up to see what the carers have (or not) done and this has taken a great weight off my mind and shoulders. Even concerns about my mother's health are fed through to the office and they in turn either act on them or immediately phone me. This has been unheard of in the past and has made life easier for us both. When someone is 95 and has Dementia, you want to give them the best care possible. I certainly have found this with Alina Ringwood. Well done to them.

Reply from Chloe Hewitt, Registered Manager at Alina Homecare Ringwood

Thank you for the lovely feedback, we are glad that we are able to help your mother and take any pressure away from you. We will continue to ensure that your mother continues to receive the highest possible quality of care.

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Review from Martin (Husband of Client) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has Dementia and it is now fairly advanced. I have been caring for her on my own for the past 8 years.
Following a recent stay in hospital, the Support Services people offered to help and I accepted it. After the temporary help, I was allocated Alina Homecare Ringwood and they started supporting
me about 2-3 weeks ago.
I find the people who come to our house very helpful, supportive and friendly. They all seem genuinely good people who are happy with their work.
I am very happy and grateful for the support that I am receiving from these good people.

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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Alina Homecare Ringwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.859 for Alina Homecare Ringwood is calculated as follows: ( (57 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 64 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Ringwood is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (1)

Kolby

Kolby

Job Title: Branch Manager

Joined: 2022

Kolby has spent his career in care so understands the importance of independence and dignity for all clients. Kolby and his team work hard to deliver this.

Frequently Asked Questions about Alina Homecare Ringwood

What Type of Services does Alina Homecare Ringwood offer?

Alina Homecare Ringwood offers Home Care.

How many Carers does Alina Homecare Ringwood employ?

Alina Homecare Ringwood employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Ringwood to verify any information. View our terms and conditions. Alina Homecare Ringwood has an Enhanced Service - more info.