Crown Senior Care

Suite 204 Legacy Centre, Hanworth Trading Estate, Hampton Road West, Feltham TW13 6DH
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9.7 39 Reviews
  • Crown Senior Care, Feltham
Crown Senior Care is a private care agency, owned by Adina Ursu, who had a life-changing care experience in 2010 and decided to become a care giver. Since then she worked for some of the leading care agencies in the area as a care worker and then as a team leader, care coordinator, management.

Fully committed to delivering the best care possible for the service users and their family.

Care workers are DBS checked and qualified to deliver a high-quality care and support.
Areas the team can travel to: Hampton, Hanworth, Feltham, Bedfont, Ashford, Sunbury-on-Thames, Stanwell, Shepperton.

The care support ranges from companionship to home help services, personal care through to specialised dementia care.

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Care Provided by Crown Senior Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Adina Ursu
  • Person in charge
  • Adina Ursu (Owner/Manager)

Crown Senior Care Reviews (39)

Total of 39, showing 1-20
9.7

Crown Senior Care has a Review Score of 9.7 (9.717) out of 10, based on 8 reviews in the last 2 years. Over all time Crown Senior Care has 39 reviews.

Overall Experience

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Review from Fario M (Son of Client) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team were caring and professional. My mother had great continuity which was extremely important as she had dementia. The staff also offered advice regarding my mother's mental and physical wellbeing. I would strongly recommend their care for your loved ones.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you! It was a pleasure looking after mum and working with you.


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Review from K R (Wife of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very high, personal, and professional standard of care underpinned by kindness. The manager and her team go above and beyond- we couldn’t be without them. They are always quick to respond to queries and recently a situation where additional support was needed was dealt with promptly and professionally.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you so much for your feedback. We will always do our best.


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Review from Eric C (Son of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The owner, on-call staff, and the carers I have all found very professional, polite, and friendly, communication has always been exemplary, having the same carers is also important and makes my mum very comfortable knowing who is attending, always on time and happy to assist to make mums life easier.
I highly recommend Crown Senior Care as it also makes my life easier knowing Mum is being cared for at the highest level.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you so much for your feedback we are always happy to help.


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Review from Kathie M (Daughter-in-law of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff to be patient, caring, and professional. Communication has been prompt and consistent. The continuity of carers, which is very important due to my mother-in-law's dementia has been excellent. On several occasions, the staff have remained with my mother when she has been agitated
until I can get there, even though this would have disrupted their schedules considerably. I am extremely grateful as I live 40 minutes away. It gives my husband and me peace of mind to know they are visiting.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you so much for the kind words, we will always do our best.


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Review from Lisa R (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her staff are always professional and contact me immediately if any problems arise. Mum enjoys their visits as she may not see anyone else during the day. It has made a difference and taken some of the pressure off me.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you very much for your kind words, we are always happy to help.


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Review from Karen H (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Crown Senior since Christmas 2021 and they have been excellent. Initially, we only wanted someone as a companion once a week but as time has gone on Mum has needed that little extra help and I’m pleased to say Crown have stepped up to the mark.
They have been helpful in taking on
extra visits and to any changes made by us at short notice. They provide a reliable and efficient service and tend to Mum's changing needs perfectly.
Mum has gone from being very reluctant to have anyone in her home to actually looking forward to their visits.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you very much for the lovely words. We also enjoy mum's company. Always here to help when we can.


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Review from Doreen K (Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is extremely helpful and happily does everything I ask her to do. She is very caring and cheerful and if she is unable to come at the expected time, she always let me know. She has been a great comfort and a wonderful support during my husband's last illness. She is always immaculate, dressed
appropriately and is very particular about hygiene, changing gloves with different tasks. I could not ask for better care.

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Review from Tina B (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crown Senior Care carers have been caring for my elderly mother since September 2022, they are reliable, respectful and always willing to do whatever is required. They speak loud and clearly as my mother is hard of hearing which puts her at ease. Mum was very resistant to having carers but now enjoys
their visits. A huge help to her and the family. We had a bad experience with previous carers, Crown has been a breath of fresh air. Thank you to all the team.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you for your kind words, we will always try our best.


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Review from J C (Niece of Client) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Crown Senior Care team have been caring for my uncle since October 2022 after his stroke. They provide an excellent service that is very professional and client-focused. They are adaptable to support the constant changes required to manage the care of an older person with multiple medical conditions.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you so much for your feedback, we will always try our best to support every individual and tailor the care to their changing needs.


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Review from A J (Daughter of Client) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and care giver are fantastic. They really care about my mother and can’t do enough for her. Their ‘can do’ approach is about solving one problem at a time. They use their initiative and are flexible. I really value this approach as there are some situations that are just out of your control.
They are like an extended family and can’t rate them highly enough.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you so much for your kind words, we will always do our best.


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Review from Denise T (Daughter of Client) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our journey with Crown started two years ago, during that time, the service has maintained an exceptionally high standard from both the manager and the caregivers. Dad, who is 91 and has Dementia sees the same caregivers. They are punctual and respectful towards my dad, they understand the importance
of a routine and he enjoys their visits. Nothing is too much trouble, they are very approachable should circumstances change, and the level of communication with me is brilliant, which in turn, has also reduced my stress level as I live quite a distance from Dad. I highly recommend Crown Senior Care.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you for your lovely feedback, we will continue to do our best to look after dad.


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Review from Paul A (Son of Client) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The strength of Crown Senior Care is the personal service and flexibility that goes with it. Direct contact with the manager, and genuine proactive care for the client which needed to be adapted following a fall. Every effort is made to get continuity with care staff dealing with clients, and that face-to-face
contact nicely mixes practical jobs to be done with interpersonal/social interaction which is equally important. Quite simply I could not have coped looking after my family member had it not been for Crown Senior Care.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you for your kind words. We endeavour to look after all our service users as they are our family members treating them how we would like to be treated.


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Review from Patricia H (Client) assisted by family/friend published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crown Senior Care provide a very efficient service. Their carers are kind and consider my needs at all times.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you so much for your review. We will continue to do our best for all of our service users.


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Review from Heide S (Wife of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had this service for my husband for several weeks now.
The carer is a very nice, young lady and I find the service exceptional.
Very good and reliable.

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Review from Bill S (Son of Client) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just started using Crown Senior Care in November 2021 for my mother and have found them to be very efficient, well run, kind and caring; they have excellent timekeeping, and they made a follow-up call after the first week to see how my mum was getting on and was we happy with everything and to
tell us if they were happy with everything as well.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you so much for your kind words; we will continue to do our best in looking after your loved one.


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Review from P M (Client) assisted by family/friend published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Crown Senior Care because they are well organised, punctual and consistent. They took the effort to match carers with me I would get on well with and in the whole year I have used them for, I have had the same 2 carers, apart from when they were on leave. A refreshing change from the
previous agency who would send new people a lot.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you very much for your feedback, we will continue to do our best looking after you!


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Review from Hazel T (Daughter of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased we chose Crown Senior Care to take care of my mother's needs. She is 95 and very frail, the manager stepped in and organised the help needed. The carer has been washing/bathing and dressing Mum for the last month, she is only young but oh so patient. Whenever I have needed extra help or needed
to change times there has never been a problem. I can highly recommend this company. Five-star rating from me and Mum.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you so much, a pleasure to look after mum, and we will continue to do our best!


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Review from Gwen A (Client) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply excellent.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you so much for your review, we will continue to do our very best.


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Review from Kalwant D (Friend of Client) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has Crown Senior Care supporting him. The level of care is exceptional, they are like part of the family. During this hard time they bring sun and reassurance every day. Management is very responsive and helpful in suggesting helpful tips, a great team to work with. Thank you!

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you for your kind words! We will continue delivering a high level of care.


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Review from G B (Daughter of Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the carers from Crown Senior care have been visiting my mother on a regular basis she seems happier. She loves dogs and often they would bring their dogs to her with prior arrangement. That makes her look forward to them coming. She even has treats by her to welcome them.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you so much, we hope Mum will continue to look forward to her care visits.


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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Crown Senior Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Crown Senior Care is calculated as follows: ( (44 Excellents x 5) + (4 Goods x 4) ) ÷ 48 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Crown Senior Care is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (1)

Adina

Adina Ursu

Job Title: Registered Manager

Joined: 2018

Law Degree


QUALIFICATIONS
QCF Level 2 in Health and Social Care,
NCFE Level 2 in Understanding the Safe Handling of Medicines,
NCFE Level 2 in Preparing to Work in Adult Social Care,
NCFE Level 2 in The Principles of Dementia Care,
Certificate in Train the Trainer,
Train the Trainer in Moving and Handling,
Certificate in Depravation of Liberty Safeguards,
Certificate in Supervision- Effective Supervision,
Data protection Certificate,
Forming and Maintaining Relationships with Service Users,
Complaints Handling Certificate,
Customer Service Certificate,
Mental Capacity Certificate,
and more in Leadership and Management.
Level 5 in Leadership and Management.


Frequently Asked Questions about Crown Senior Care

What Type of Services does Crown Senior Care offer?

Crown Senior Care offers Home Care.

How many Carers does Crown Senior Care employ?

Crown Senior Care employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Crown Senior Care to verify any information. View our terms and conditions. Crown Senior Care has a Platinum Service – more info.