Crown Senior Care has a Review Score of 9.9 (9.939) out of 10, based on 11 reviews in the last 2 years. Over all time Crown Senior Care has 44 reviews.
Review from Lynette G (Friend of Client) published on 5 October 2018
Submitted via Website •
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Reply from Adina Ursu, Manager at Crown Senior Care
Thank you for the kind words!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Geoffrey S (Client) assisted by family/friend published on 5 October 2018
Submitted via Postal Card •
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Reply from Adina Ursu, Manager at Crown Senior Care
Thank you very much for the kind words!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Dianne E (Daughter of Client) published on 14 September 2018
Submitted via Postal Card •
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Reply from Adina Ursu at Crown Senior Care
Thank you very much for your kind words!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Anca A (Client) published on 13 June 2018
Submitted via Website •
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Reply from Adina Ursu at Crown Senior Care
Thank you very much for your review.
Kind Regards
Adina Ursu
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.9 (9.939) out of 10 for Crown Senior Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.939 for Crown Senior Care is calculated as follows: ( (62 Excellents x 5) + (4 Goods x 4) ) ÷ 66 Ratings = 4.939
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Crown Senior Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Oct 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2018
Law Degree
QUALIFICATIONS
QCF Level 2 in Health and Social Care,
NCFE Level 2 in Understanding the Safe Handling of Medicines,
NCFE Level 2 in Preparing to Work in Adult Social Care,
NCFE Level 2 in The Principles of Dementia Care,
Certificate in Train the Trainer,
Train the Trainer in Moving and Handling,
Certificate in Depravation of Liberty Safeguards,
Certificate in Supervision- Effective Supervision,
Data protection Certificate,
Forming and Maintaining Relationships with Service Users,
Complaints Handling Certificate,
Customer Service Certificate,
Mental Capacity Certificate,
and more in Leadership and Management.
Level 5 in Leadership and Management.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Crown Senior Care to verify any information. View our terms and conditions. Crown Senior Care has an Enhanced Service - more info.