Crown Senior Care

Suite 204 Legacy Centre, Hanworth Trading Estate, Hampton Road West, Feltham TW13 6DH
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9.9 44 Reviews
  • Crown Senior Care, Feltham
Crown Senior Care is a private care agency, owned by Adina Ursu, who had a life-changing care experience in 2010 and decided to become a care giver. Since then she worked for some of the leading care agencies in the area as a care worker and then as a team leader, care coordinator, management.

Fully committed to delivering the best care possible for the service users and their family.

Care workers are DBS checked and qualified to deliver a high-quality care and support.
Areas the team can travel to: Hampton, Hanworth, Feltham, Bedfont, Ashford, Sunbury-on-Thames, Stanwell, Shepperton.

The care support ranges from companionship to home help services, personal care through to specialised dementia care.

Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Good to Know

Owner

  • Adina Ursu

Person in charge

  • Adina Ursu (Owner/Manager)
Total of 44, showing 41-44
9.9

Crown Senior Care has a Review Score of 9.9 (9.939) out of 10, based on 11 reviews in the last 2 years. Over all time Crown Senior Care has 44 reviews.

Overall Experience

  • 42
  • 2
  • 0
  • 0
  • 0

Date Published

44
5
6
11
33
Overall Experience  Overall Experience 5.0 out of 5

My friend's carer is very attentive and professional in her conduct. She is helpful with queries and knowledgeable in all aspects of her profession. She is reliable and I would recommend her highly as well as the agency.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you for the kind words!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

On the 12th September 2018, the lady who is now my carer visited me to introduce herself. Prior to starting her visits to discuss the various kind of help and care I need - help to set up and get to the bathroom to wash, shave and shower, then to dress and assist me in setting my calliper comfortably
in my left leg and an ankle support on my right. After that, she sees me safely take the stair lift downstairs to my recliner chair. I have found my carer to be very caring and patient. We laugh a lot but I am always treated with dignity and respect. Before leaving she always has a chat with my wife about my problems or any condition that may need attention.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you very much for the kind words!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Our carer is very kind and supportive. She is proactive in encouraging my mother to exercise. She is respectful when carrying out bathing duties and treats my mother with dignity. She is sincere with her encouragement and a shoulder to cry on when it all gets too much for us both. I would highly recommend
out carer and the company.

Reply from Adina Ursu at Crown Senior Care

Thank you very much for your kind words!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I have recently had a hysterectomy surgery and still recovering. The Manager of Crown Senior Care had come out to see me in the same day and explained everything to me, advised me with all the options available to help my recovery and care. She was very helpful and I found her very knowledgeable and
kind. I don't know what I would have done without her help.
I would definitely recommend Crown Senior Care to all my friends and to people that need help and advice and they don't know where to turn.

Reply from Adina Ursu at Crown Senior Care

Thank you very much for your review.
Kind Regards
Adina Ursu

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Crown Senior Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.939 for Crown Senior Care is calculated as follows: ( (62 Excellents x 5) + (4 Goods x 4) ) ÷ 66 Ratings = 4.939

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Crown Senior Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Oct 2024

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (3)

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Meet the Team (1)

Adina

Adina Ursu

Job Title: Registered Manager

Joined: 2018

Law Degree


QUALIFICATIONS
QCF Level 2 in Health and Social Care,
NCFE Level 2 in Understanding the Safe Handling of Medicines,
NCFE Level 2 in Preparing to Work in Adult Social Care,
NCFE Level 2 in The Principles of Dementia Care,
Certificate in Train the Trainer,
Train the Trainer in Moving and Handling,
Certificate in Depravation of Liberty Safeguards,
Certificate in Supervision- Effective Supervision,
Data protection Certificate,
Forming and Maintaining Relationships with Service Users,
Complaints Handling Certificate,
Customer Service Certificate,
Mental Capacity Certificate,
and more in Leadership and Management.
Level 5 in Leadership and Management.

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