Home Help Me Care

24 Hillhouse Road, Edinburgh EH4 2AG
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Top 20 award
9.9 43 Reviews
  • Home Help Me Care, Edinburgh
Care in a modern world is what Home Help Me Care aim to deliver.

The world has changed greatly, though for many older generation people they want good old-fashioned care and support at home.

Home Help Me Care create bespoke care and support packages, which enable people to live safely and comfortably in their own home. Home Help Me Care's skilled team of can provide a range of services, including home cooking, companionship in and out of the home and support with personal care, hospital to home services to name a few.

Home Help Me Care can provide guidance on apply for funding from the local authority and accept direct payments and are a registered individual service fund provider (ISF).
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Care Provided by Home Help Me Care

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35

ISF Council Funding and Direct Funding accepted towards hourly fee

The price(s) shown are provided by the agency. Contact Home Help Me Care for full pricing details and T&Cs.

Contact Home Help Me Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Contact Home Help Me Care to get a personalised quote.

Good to Know

Owner

  • Home Help Me Care Ltd
  • Privately Owned

Person in Charge

  • Diane Francey (Registered Manager)

Home Help Me Care Reviews (43)

9.9

Home Help Me Care has a Review Score of 9.9 (9.875) out of 10, based on 15 reviews in the last 2 years.
Over all time Home Help Me Care has 43 reviews.

Overall Experience
  • 43
  • 0
  • 0
  • 0
  • 0
Date Published
  • 43
  • 5
  • 12
  • 15
  • 28
Reviewer Connection to Home Help Me Care
  • 23
  • 11
  • 5
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from Gordon R (Son of Client) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
An extremely professional company all staff were trained to a high standard. Me, my brother knew we could relax that our mother was being cared for by a group of highly trained professionals.
I felt our mother got her dignity back when we started using Home Help Me Care, the staff didn't wear uniforms
it gave her the perception that the visitors were her friends which was the case as they would take her out shopping and out for coffee, which was a great service.
The caring staff got to know our family and we worked together to improve mum's life until we were advised by the caring staff the best place going forward was a nursing home.
The daily visit reporting was to a very high standard and allowed family and care staff to communicate together and give mum a good standard of life with her dementia.
Thank you to Home Help Me Care staff for the care over the years.
Reply from Rickie Tank, Registered Manager at Home Help Me CareThank you for your kind review Gordon, it was great pre Covid to be taking your mum out and about, she liked a good sing song in the car! It was great when she heard from you every day. Understandably, Covid has been very difficult for many people and we are happy to see now being supported in her new home. She is blessed to have such lovely attentive sons. Best wishes Rickie
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Fraser G (Son of Client) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always been very impressed with Home Help Me Care. The owners are totally committed to their business of caring for their clients. They are very flexible and always want to provide you with the care you ask for. The last time I have used them was to take my elderly mother to a hospital appointment.
They looked after her very well and ensured she was taken her appointment on time, supported her throughout the examinations and finally brought her home. I also previously used Home Help Me Care to care for my father who was in the later stages of Dementia. My father got on very well with the carers who came on both a regular and ad-hoc basis. It allowed my mother time to leave the house and have time for herself. The ability to have ad-hoc carers at short notice was very helpful. They totally changed my parents' quality of life. I have no reservations in recommending Home Help Me Care.
Reply from Rickie Tank, Manager at Home Help Me CareThank you for your review. It's been so lovely getting to know your parents over the years. Great to see your mum up and about and taking her daily walks with a spring in her step. Best wishes, the team
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gillian H (Cousin of Client) published on 11 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my late father’s cousin’s health began to fail and she required care at home we contacted Home Help Me Care. Our relative who was 93, had never had care in the home before and was reluctant to accept help. But the carers were kind and supportive and she quickly became used to them and enjoyed their
visits. During the first lockdown, the carers were invaluable doing shopping and picking up medication, when the family couldn’t visit. Even though they were extremely busy they never missed an appointment and knowing they were going in was a huge relief. Without the carers from Home Help Me Care, our relative would not have been able to stay in her own home as long as she did.
Reply from Rickie Tank, Registered Manager at Home Help Me CareThank you for your lovely review. Covid has been so challenging for many older people and I'm pleased our team could be of assistance.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Home Help Me Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Home Help Me Care is calculated as follows: ( (90 Excellents x 5) ) ÷ 90 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Help Me Care is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 11 Dec 2024
How well do we support people's wellbeing?
Excellent (6)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (3)

Meet the Team (2)

Diane

Diane Francey

Job Title: Registered Manager Joined: 2017

Diane is Glasgow-born and moved to Edinburgh over 19 years ago. She worked supporting people in the community such as young families and assisting older people with daily life. It was at this time she realised her real passion for working with the elderly and saw that there was a gap in the market for quality care for the elderly. Having undertaken extra studies and hands-on training she went on to co-found Home Help Me Care, which is now graded 6 out of 6 for Care by the regulator ‘The Care Inspectorate’.


Diane is a real people person, a calm and practical thinker who leads by example.


As a Registered Manager, Diane is accountable to the Care Inspectorate for Home Help Me Care standards of care and service.

Christina

Christina Auld

Job Title: Care Co-Ordinator Joined: 2017

Christina started with the company in 2017 and has excelled up the ranks since joining. From carer to our main care co-ordinator. Nothing is ever too much trouble for Christina.


From working full time to looking after her two daughters and Belle her lively "third baby" ( the dog!).


She loves a holiday to sunny climes and likes to still have a nosy on the company portal to make sure no one has upset any of her lovely clients or hard-working carers.


Christina is a true asset to the company and keeps us all on our toes.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Help Me Care to verify any information. View our terms and conditions. Home Help Me Care has an Enhanced Service - more info.