Elite Care North West Ltd

10 Cross Street, Hindley, Wigan WN2 3AT
Review Us
8.0 5 Reviews
  • Elite Care North West Ltd, Wigan
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £21.24

These prices are only a guideline, please contact Elite Care North West Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Elite Care North West Ltd

Person in charge

  • Katie Naughton (Registered Manager)
Are you the Owner/Manager of Elite Care North West Ltd? View your Advertising Options

Elite Care North West Ltd Reviews (5)

8.0

Elite Care North West Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Elite Care North West Ltd has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
0
0
1
4

Review from Irene C (Mother of Client) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff who care and support my daughter and her partner who have special needs are very efficient and positive when they visit. They are very willing to help in any task around their home that helps them in any way they can. This includes helping with evening meals and dishwashing. Helping with laundry
and tumble drying in winter and putting clothes out in summer. As well as general cleaning and hoovering. Whatever they are asked to do they are willing to do. Any minor issues my family have had in the past have been dealt with promptly by the area co-ordinators of the care company.

Reply from Emma Johnson, Managing Director at Elite Care North West Ltd

Thank you so much for taking the time to write such a lovely review. We strive to ensure that our clients and staff have the best, most positive and supportive experience from us as a whole and comments like yours confirm that we are achieving this, it's much appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lisa V (Daughter of Client) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elite Care provided an excellent level of care for my dad, who had terminal cancer. They supported him for several months, providing end-of-life care, and their manager personally stayed with dad on the night before he died. I’d like to recommend the manager in particular as she helped us a lot, providing
emotional support for the family as well as outstanding care for my dad. She even collected the end-of-life drugs for me and helped with dad's funeral. She even came to see us and visited in her own time.

Reply from Emma Johnson, Director Of Care at Elite Care North West Ltd

Thank you so much for those lovely words, it was an honour and pleasure to be welcomed into your family home, and a privilege to give care and support to your Dad. Your kindness to myself and my team will always be appreciated and remembered.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Hana C (Granddaughter of Client) published on 7 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandpa had the most attentive care from Elite, we cannot praise them enough! First class. We could not have asked for better.

Reply from Emma Johnson at Elite Care North West Ltd

Thank you Hana, it was an honour for us to support your Grandpa.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Patrick F (Husband of Client) published on 6 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received services for my wife who is living with Dementia from Elite Care North West for the last four months. My wife has received the best care we could wish for, the carers are brilliant and do everything that we require. I would recommend this company to everyone.

Reply from Emma Johnson at Elite Care North West Ltd

Thank you so much for your fantastic review, it is our absolute pleasure to be of service, thanks again!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S W (Daughter-in-law of Client) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that we have entrusted the care of our Dad to Elite Care, we are extremely pleased with the service. Dad has mixed Dementia and his previous care provider was sending in 10 different carers over a 7 day period, who didn’t know him and were not helping his routine. Elite Care has ensured
that he has a team of only 3 staff who cover 26 visits over the week, the improvement in his wellbeing over the past 3 months has been fantastic. We couldn’t recommend Elite enough, the whole team are fabulous, nothing is ever too much trouble and they always go the extra mile!

Reply from Emma Johnson at Elite Care North West Ltd

Thank you so much for your lovely words, but it really is our pleasure! I will ensure that your sentiments are passed on to the team, thank you again.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Elite Care North West Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Elite Care North West Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elite Care North West Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Elite Care North West Ltd

What Type of Services does Elite Care North West Ltd offer?

Elite Care North West Ltd offers Home Care.

How many Carers does Elite Care North West Ltd employ?

Elite Care North West Ltd employs 115 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elite Care North West Ltd to verify any information. View our terms and conditions. Elite Care North West Ltd has an Basic Service - more info.