Lotus Home Care Leeds

Bizspace Unit 1, Brooklands Court, Tunstall Road, Beeston, Leeds LS11 5HL
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9.2 23 Reviews
  • Lotus Home Care Leeds, Leeds
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Care Provided by Lotus Home Care Leeds

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26.90

These prices are only a guideline, please contact Lotus Home Care Leeds to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Fiona Roberts (Registered Manager)
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Lotus Home Care Leeds Reviews (23)

9.2

Lotus Home Care Leeds has a Review Score of 9.2 (9.157) out of 10, based on 17 reviews in the last 2 years.
Over all time Lotus Home Care Leeds has 23 reviews.

Overall Experience
  • 9
  • 10
  • 4
  • 0
  • 0
Date Published
  • 23
  • 12
  • 17
  • 17
  • 6
Reviewer Connection to Lotus Home Care Leeds
  • 10
  • 5
  • 4
  • 1
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from D S (Client) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the company very efficient, we have had a few small issues which have been effectively and easily resolved by office staff.
The carers are absolutely brilliant and have given me support, encouragement and most importantly empathy, help and good consistency due to working a four/three rota
which is helpful to me, the carers and my family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G G (Client) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with service. Good carers and good communication from everyone at Lotus.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Samantha H (Granddaughter of Client) published on 9 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely staff.
Improvements would be getting more exact time for visits. Carers wiping down surfaces after shower.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.2 (9.157)

Overview of Review Score

The Review Score of 9.2 (9.157) out of 10 for Lotus Home Care Leeds is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.157 for Lotus Home Care Leeds is calculated as follows: ( (40 Excellents x 5) + (38 Goods x 4) + (24 Satisfactorys x 3) ) ÷ 102 Ratings = 4.157
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lotus Home Care Leeds is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lotus Home Care Leeds to verify any information. View our terms and conditions. Lotus Home Care Leeds has an Basic Service - more info.