Lotus Home Care Leeds

Bizspace Unit 1, Brooklands Court, Tunstall Road, Beeston, Leeds LS11 5HL
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9.2 21 Reviews
  • Lotus Home Care Leeds, Leeds
Lotus Home Care Leeds is a provider of high-quality domiciliary care for those living in and around the Leeds area.

Services provided include respite care, personal care, care for people with physical disability and more general care for older people.

Care staff are selected that are passionate and caring and who are motivated to deliver the best standards of care possible.

Lotus Home Care has their own in-house trusted assessor and works closely alongside occupational therapists.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26.90

These prices are only a guideline, please contact Lotus Home Care Leeds to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Fiona Roberts (Registered Manager)

Lotus Home Care Leeds Reviews (21)

9.2

Lotus Home Care Leeds has a Review Score of 9.2 (9.211) out of 10, based on 15 reviews in the last 2 years.
Over all time Lotus Home Care Leeds has 21 reviews.

Overall Experience
  • 9
  • 9
  • 3
  • 0
  • 0
Date Published
  • 21
  • 13
  • 15
  • 15
  • 6
Reviewer Connection to Lotus Home Care Leeds
  • 9
  • 5
  • 4
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from Samantha H (Granddaughter of Client) published on 9 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely staff.
Improvements would be getting more exact time for visits. Carers wiping down surfaces after shower.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.2 (9.211)

Overview of Review Score

The Review Score of 9.2 (9.211) out of 10 for Lotus Home Care Leeds is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.211 for Lotus Home Care Leeds is calculated as follows: ( (37 Excellents x 5) + (35 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 90 Ratings = 4.211
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lotus Home Care Leeds is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (3)

Fiona

Fiona Roberts

Job Title: Registered Manager Joined: 2023

I have been in care for over 30 years. My first job was working in a care home as a senior carer. I then wanted to experience working in Domiciliary care as a support worker. I was aware of the importance of clients wanting to remain in their own homes with fewer restrictions and being able to keep their own routines in familiar surroundings from here I then progressed to care coordinator. I was then offered the opportunity to join Lotus Home Care in 2018 where I worked as a Registered Manager in the Leeds branch before leaving in 2022. I then rejoined back in 2023. I believe in delivering high-quality person-centred care ensuring all my clients and staff are treated with the utmost respect dignity, and empathy and always having an ear to listen.

Jodie

Jodie Barker

Job Title: Care Manager Joined: 2022

I started with Lotus Home Care in 2022. I started as a Field Care Supervisor and progressed to Care coordinator before progressing to Care Manager. I am very passionate about my job and dedicated to ensuring all our clients are happy and well looked after. I believe in treating all clients and colleagues with dignity and respect to ensure all our clients receive the high-quality and person-centred care they deserve.

Claire

Claire Maguire

Job Title: HR & Finance Joined: 2015

We are the Finance and HR team at Lotus Home Care.


We handle billing and payments, payroll and HR.


We promote care and compassion in all aspects of our work ensuring all staff feel heard and supported whilst working for Lotus Home Care.


We handle all invoice issues with great care and attention to detail and aim to resolve issues quickly to avoid any undue stress and upset.


We are a small team with a big focus on well-being and offer Mental Health First Aid services to staff.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lotus Home Care Leeds to verify any information. View our terms and conditions. Lotus Home Care Leeds has an Enhanced Service - more info.