Gardiner's Live-in Care Ltd

I would highly recommend Q1 to anyone looking for care. Q1 have taken over the care of my mother after terrible service from another care company. Mum has care twice a day, and has nothing but praise for the five carers who look after her. The standard of the care, communication and empathy is excellent. The manager is very professional, efficient and proactive. Thank you, Q1, for everything you do.

Following the great care given to my late husband who suffered with dementia, the Q1 lovely ladies are caring for me every morning. This means that I can remain living in my own house and, with family support too, I am managing quite well at the great age of 95 years.

Q1 were great and always went the extra mile when I needed them too. Nothing was too much trouble. You just had to talk to them and they would help you get things sorted. Always managed to provide help when Mum came in and out of hospital and needed some extra help they could always manage to sort it.

My father lived on his own and was beginning to struggle following the loss of my mother and his worsening Alzheimer's. Q1 was engaged as the first choice given the excellent care my mother-in-law was experiencing with them. The whole process of setting things up was very efficient and after an initial meeting with dad and the manager. I felt that Q1 were fully invested in giving dad their best. This certainly turned out to be the case and was like day and night when compared with other care companies we had used for my mother a few years earlier. We recieved regular updates on any issues, observations and any ideas to improve dad's care during the twice-daily visits. There was also a very good app which shows details after each visit. Dad developed a good relationship with all his carers and talked fondly about them. Eventually, dad needed 3 visits a day and then finally had to go into care. We were grateful for the help dad recieved for 12 months and would highly recommend Q1 Care Home.

I am supported physically and mentally and assisted with personal care, physical exercise and companionship.

Q1 Care is a totally professional organisation. Their response to an urgent care need has been prompt and highly personal. It is clear that the owner of the company is very much a hands-on individual, we are very fortunate to have found this company that has provided so much support to help us through a very challenging period. The owner of the company has ensured that the whole carer teamwork in a consistent way, which demonstrates a high-quality service, sensitivity and reliability. I can highly recommend Q1 Care.

Our experience with Q1 Care has been exceptional from having a couple of visits a day to now having live-in care. Every carer has been sensitive to our individual needs and gone above and beyond our expectations especially as my husband now needs palliative care. We are very lucky to be looked after by Q1 Care who treat us as people not just clients. Thank you.

Q1 respond very quickly to any unexpected situations and keep me well-informed of what is happening. We usually resolve any minor issues together and I feel that they care about my friend and value the input they have from me. The carers are brilliant and I have full trust in them and appreciate the dignity and respect they show towards my friend.

From the first assessment on to the regularly changing care needs of my father, who is now approaching end of life, Q1Care have been with us all the way. Q1Care management and office staff are knowledgeable and professional and have treated us with patience and respect throughout this difficult time. Communication has been excellent in all essential areas and at all hours (in-person, email, phone, care notes). Each and every one of the care staff who visit arrive promptly, are attentive, skilled and compassionate. My father is looked after with such dignity and care, and my mother is additionally supported with companionship. Thank you so much - an invaluable service.

All requests for changes/additional services have been met in, again, a helpful and courteous way.

I would like to recommend Q1 to anyone looking for care for their loved ones. Since Q1 have taken over the care of my father, he has been thriving and really enjoys the visits, of which he has four a day. The standard of the girls is very high and they all go above and beyond their duty to make sure Dad is happy. The whole company is very professionally run and the office staff are also exceptionally efficient. Thank you, Q1, for everything you do.

Dad was in his early 80s and started to struggle getting in and out of the bath or do his personal care. I asked Q1 to do a weekly visit, to help him take a shower and be there for some company. He loved it and the carers who looked after him. As he got increasingly frail and his health deteriorated, we asked Q1 to do visits twice a day, to help him with meals, cleaning and a bit of company. They were amazing. Knowing that he had visitors coming to see him twice a day was a huge comfort to him and he looked forward to them visiting. I would not hesitate to recommend Q1 to anybody who has someone at home who needs either full personal care or just needs someone to pop in to ensure they are ok. They were a huge comfort to me and to my dad.

Your carers have only been visiting our close friend (who we have known for 40 years), for a few consecutive days, but already there has been a huge improvement in the health of our friend. We (ie. my wife and I) visited her today and were impressed with the marked change for the better! This was our first experience with yourselves, but we won't hesitate to use you again and recommend you to others should the need arise. Thank you very much for all that you are doing and for the way you are doing it!

Our mother has had care at home provided by Q1 Care since last August.vWe have been really impressed with the company and the care they provide. Any issues have been dealt with promptly, their communication is excellent, easy to get hold of, respond to e-mails promptly and keep us informed of things we need to organise and stock up on. Would definitely recommend this company they are a league above others.

Generally excellent service. The roster still needs improvement. Changes of time/carer are rarely given. The Rosta published Friday/ Saturday is often incorrect and not communicated to me. Several of the more mature carers have become good friends.

We are so grateful for the excellent care provided by Q1 to enable Mum to continue living in her own home, safely and with dignity. All the care staff supporting Mum are professional, caring and vigilant. It is so important how staff have invested in getting to know and understand her, so she feels comfortable accepting the help she now needs, due to her dementia. The management team are efficient, responsive, supportive and have our complete trust.

All the staff were professional and also friendly and were happy to carry out many duties around the home. Many thanks for your support.

My wife was recovering from a complex abdominal operation. A number of different carers from Q1Care came twice a day, for an hour each time. All arrived punctually, were pleasant, helpful and versatile. If my wife or I need similar care at home again (we are both well over eighty years old), we should apply to Q1Care.

Apart from a very few exceptions, the Q1Care team have been kind, friendly and professional.

I am very happy with the care I receive from Q1. The carers are kind and respectful of my needs. It would be good to have the same carer all the time, but I realise this is not always possible.