Home Care Providers Owned by Gardiner's

9.9 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Gardiner's
Gardiner's is a family-owned and operated business based in Berkshire/South Oxfordshire, and they have been the pre-eminent provider of care in the region since 1968. The company is known for the long tenure of its staff, all of whom are recruited locally, who have an average tenure with the company of 8 years and many of whom have been with them for decades. They provide hourly visiting care, overnight care, live-in care, and specialist care in Reading, Henley, Pangbourne and the surrounding areas.

Gardiner's Locations (2)

 

2 Home Care Providers owned by Gardiner's

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Gardiner's Homecare

10 Church Street, Caversham, Reading RG4 8DZ 

9.9 190 reviews
"Absolutely fantastic care agency!! Having spoken to various friends who have used local care agencies, and heard some negative reports, I…"   Read all 190 reviews

Gardiner's has over 50 years of providing domiciliary care to people in their own homes in and around Reading and South Oxfordshire. Their experienced and friendly team are passionate about helping others and supporting them to continue independent… Read more about Gardiner's Homecare

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £38.50 / hour
Gardiner's Live-in Care Ltd

13 Reading Road, Pangbourne, Reading RG8 7LR 

9.9 39 reviews
"Fantastic care from the carer, who respects my father in law at all times and provides superb care for him. Also her manager who listens to…"   Read all 39 reviews

Gardiner's Live-In Care is the specialist live-in care branch of Gardiner's Homecare, a family-owned business operating in Berkshire and South Oxfordshire since 1968. Live-in care is ideal for those with ongoing or complex needs, as well as those looking… Read more about Gardiner's Live-in Care Ltd

  • Care Provided
  • Live-in Care
  • Older Person Care
  • Dementia
  • Live-in Care from £1,500 / week

Gardiner's Reviews (229)

9.9
Gardiner's has a Group Review Score of 9.9 (9.936) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Gardiner's must have a Review Score.

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Review of

Gardiner's Homecare

from Jane M (Daughter of Client) published on 29 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic care agency!! Having spoken to various friends who have used local care agencies, and heard some negative reports, I was anxious about getting care for my elderly parents.
Gardiners have been excellent in every way, brilliant carers, super communication, together with support
and advice above and beyond what you'd expect.
My parents have very different needs and Gardiners' staff have met all of the requirements. Carers take time to chat with my parents whilst also carrying out the tasks and doing anything extra that's needed.
I have been incredibly impressed with every aspect of the care provided and feel so relieved that my parents are receiving the very best care and support. I've seen at first hand what excellent care looks like! Thank you Gardiners!

Reply from Suzanne Screen, Office Manager at Gardiner's Homecare

Such amazing feedback, thank you for sharing your experience of our support. Your comments will be shared with your parents team and they will be delighted!

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Review of

Gardiner's Live-in Care Ltd

from Annette F (Daughter-in-law of Client) published on 19 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care from the carer, who respects my father in law at all times and provides superb care for him. Also her manager who listens to Dads concerns and ours as a family, trying to ensure that she meets all the requirements asked of her. She responds quickly and with understanding and empathy.
Exactly what you want from someone you are trusting the care of a loved too

Reply from Michelle McDonnell, Registered Care Manager at Gardiner's Live-in Care Ltd

Thank you for your wonderful feedback I will share with the teamIt is a pleasure looking after dad

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Review of

Gardiner's Homecare

from P G (Daughter of Client) published on 12 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness my Father was given was fantastic. He looked forward to the carers visits. They were always thoughtful and receptive to his needs each day. I cannot fault the girls that visited him, and can't thank them enough.

Reply from Suzanne Screen, Office Manager at Gardiner's Homecare

We do have an amazing team here! I shall be sure to share your feedback with those that visited him, they will appreciate your kind words. Thanks

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Review of

Gardiner's Live-in Care Ltd

from J C (Daughter of Client) published on 7 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All current carers and those in charge have been excellent. Whenever there is something that we as a family think maybe a problem if is sorted out without any problem. Thank you for that it really is appreciated.

Reply from Michelle McDonnell, Registered Care Manager at Gardiner's Live-in Care Ltd

Thank you so much for your lovely review I will share your feedback with the team

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Review of

Gardiner's Homecare

from H N (Daughter of Client) published on 22 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A few misunderstandings about meals which left a lot of food unused so wasted. Some carers infinitely better than others. The office were always quick to change the not so good ones though.
The office would always address problems Very quickly

Reply from Suzanne Screen, Office Manager at Gardiner's Homecare

Thank you for sharing your feedback and giving us 5 stars across the board! We were sorry to learn about the misunderstandings with the meals but glad that the office team quickly addressed any issues. We take pride in our team and are committed to ensuring all our carers provide the highest level of service.

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Review of

Gardiner's Homecare

from Cherry T (Wife of Client) published on 27 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had excellent care for my husband and when extra care was required Gardiners were very quick at responding to our changing needs. Leanne was good at looking after my husband along with Michelle, Heather and Holly. Alex worked wonders arranging the care.

Reply from Suzanne Screen, Office Manager at Gardiner's Homecare

We all appreciate your great feedback, thank you for taking the time to share this. We will ensure the ladies mentioned are also made aware.

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Review of

Gardiner's Homecare

from J P (Partner of Client) published on 7 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very helpful and patient. Willing to do anything to help in the house. Very good with him and kind. Can not think of anything else to say other than the office was very helpful and efficient.

Reply from Suzanne Screen, Office Manager at Gardiner's Homecare

We appreciate your lovely feedback. Many thanks from us all.

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Review of

Gardiner's Live-in Care Ltd

from F L (Daughter of Client) published on 31 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Q1Care have been committed, professional, kind and extremely responsive in their care of my mother. Their care has included helping her wash, dress, other care support, preparing breakfast and ensuring that any issues are discussed both with my mother and, as appropriate, with the wider family. It
has been a great comfort to know Q1Care have been supporting my mother as she has become both physically frail, with mobility issues and also as her memory has reduced. Q1Care have also taken the initiative to call an ambulance quickly when required as well as promptly calling around family members.

Reply from Michelle McDonnell, Registered Care Manager at Gardiner's Live-in Care Ltd

Thank you for your lovely feedback I will pass on to all the team

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Review of

Gardiner's Live-in Care Ltd

from C M (Daughter of Client) published on 31 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Q1 Care to be very professional and reliable. We were keep informed of any concerns and the care staff who looked after mum very well. Mum was clearly comfortable with her carers and the Birdie app was very helpful.

Reply from Michelle McDonnell, Registered Care Manager at Gardiner's Live-in Care Ltd

Thank you for your lovely feedback I will be sure to pass on to the team It was a pleasure supporting mum

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Review of

Gardiner's Homecare

from Clare A (Daughter of Client) published on 14 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gardiners consistently provide carers that are highly motivated to meet needs identified. They are usually friendly and happy to chat or just get on with jobs depending on what is required on a particular day. It is usually the same person on a particular day of the week, such as carer A on Mondays,
carer B on Wednesdays. Staff usually arrange cover when usual carers have planned leave.

Reply from Suzanne Screen, Office Manager at Gardiner's Homecare

We do appreciate your taking time to provide some great feedback, thank you.

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Review of

Gardiner's Homecare

from Christine B (Wife of Client) published on 12 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I turned to Gardeners Home Care when my husband's Alzheimers started to get worse and I was in need of respite care. One staff member in particular came to visit and assess us to see what we would require and then got the ball rolling for us. We had a lovely lady who has experience in Alzheimers so
was able to cope with my husbands demands and attention. The carer would often turn to with the hoover and dusting for me while I took time out to be me for a day. She also looked after our dog if needed. Gardeners were very helpful and understanding and would listen to you if you wished to talk. The carer went above and beyond her caring role. She to would listen and was very understanding. I would like to thank you for all your help in caring for my husband and helping me fill out the Attendance Allowance form and for the lovely card you sent to us and we wish you all the very best.

Reply from Suzanne Screen, Office Manager at Gardiner's Homecare

So lovely to read such great feedback, thank you! We have an amazing team and they often go above and beyond for their clients. We shall be sure to share your comments with them. Especially the one particular individual involved.

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Review of

Gardiner's Homecare

from Sarah E (Daughter of Client) published on 16 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed with the service provided for my mother.
All the carers were friendly, patient, professional and very respectful
We were also impressed with the admin service provided when arranging the hours required.
We would have no hesitation in recommending Gardiners Homecare to anyone
needing carer support.

Reply from John-Joe Cottam, Managing Director at Gardiner's Homecare

What a joy to read - thank you so much Sarah for your review.

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Review of

Gardiner's Live-in Care Ltd

from N V (Husband of Client) published on 14 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Never tardy. Considerate, thoughtful and kind. Treated my wife with dignity and patience. I was never worried to leave her in their care. I would recommend their professional services without reservation.

Reply from Michelle McDonnell, Registered Care Manager at Gardiner's Live-in Care Ltd

Thank you for your lovely words, I will pass on your feedback to our team.

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Review of

Gardiner's Live-in Care Ltd

from G H (Client) published on 14 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been with Q1Care for nearly a year and their service has been excellent. The carers arrive on time, are friendly and helpful, and complete all the work asked of them to a high standard. The back office team are also very good, answering requests and questions in a quick, efficient and friendly
way.

Reply from Michelle McDonnell, Registered Care Manager at Gardiner's Live-in Care Ltd

Thank you for your lovely review, I will pass on your feedback to the team.

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Review of

Gardiner's Homecare

from Caroline G (Niece of Client) published on 13 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looking for care for my Aunt and found Gardiners on the internet. From the first meeting with the client manager, the assessment and the care given they were extremely professional always helpful and offered superb service.

Reply from Suzanne Screen, Office Manager at Gardiner's Homecare

We do appreciate you sharing your experience of our service, thank you.

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Review of

Gardiner's Homecare

from Kate B (Daughter of Client) published on 5 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the care the team at Gardiners provided for my Mum. The carers were really supportive and my mum came to regard several as friends. They not only gave my mum the physical care she needed to remain in her home for as long as possible but their friendly and cheerful visits really
brightened her days. I would definitely recommend Gardiners to anyone looking for carers.

Reply from Suzanne Screen, Office Manager at Gardiner's Homecare

How lovely to hear that our visits brightened your mum's day! Thank you for sharing this feedback and we shall be sure to share this with her team.

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Review of

Gardiner's Live-in Care Ltd

from Leigh P (Son of Client) published on 9 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the entire team at Q1Care have been absolutely exceptional in looking after my mum for the past five years. Their warmth, empathy, and professionalism have been remarkable. They provided consistent, compassionate care, always treating my mum with the dignity and respect she deserved.
I am truly grateful for their dedication and tireless efforts to make her as comfortable as possible. I cannot thank the manager and the team enough for their wonderful support throughout these years.

Reply from Michelle McDonnell, Registered Care Manager at Gardiner's Live-in Care Ltd

Thank you so much for your wonderful feedback, it has been a pleasure looking after mum and supporting you all as a family

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Review of

Gardiner's Homecare

from Jo B (Daughter of Client) published on 6 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really appreciated how responsive Gardiners was. Being in touch immediately when I put my enquiry in was so helpful. We were ready to go so quickly and with the thorough set-up done by one of the staff, everything worked really well.
My relative felt well cared for and we all appreciated how responsive
Gardiners was to our situation.

Reply from Suzanne Screen, Office Manager at Gardiner's Homecare

Thank you for sharing your experience and your kind words, much appreciated.

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Review of

Gardiner's Homecare

from Jennifer N (Daughter of Client) published on 7 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the assessment through to the care given my mother was treated as an individual with respect and dignity from the Gardiner's team.
The carer assigned to Mum was professional at all times and documented daily activities of Mum's in the communication book clearly and with knowledge.
I would have
no hesitation in recommending Gardiner's to anyone.

Reply from Suzanne Screen, Office Manager at Gardiner's Homecare

Your fantastic feedback and recommendation are much appreciated, thank you. We shall be sure to pass these comments onto her carer.

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Review of

Gardiner's Live-in Care Ltd

from Denise K (Daughter of Client) published on 18 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in and out of hospital. When she has been home the care team have been wonderful in meeting Mum's needs in a caring and thoughtful way.
They know what she likes and are always endeavouring to make sure she's comfortable and has everything she needs. They always have a smile on their
face and bring some laughter to their day.
When she's been in the hospital the office team have continued this caring process regularly touching bases to ask how she is and what's happening. Equally offering advice when negotiating the care and social services system.
I would recommend the company and team.

Reply from Michelle McDonnell, Registered Care Manager at Gardiner's Live-in Care Ltd

Thank you for your lovely words, it was a pleasure looking after mum and we wish her all the best in her new home.

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Awards / Recognitions (0)

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Frequently Asked Questions about Gardiner's

Costs for home care providers owned by Gardiner's

Average costs for home care provided by Gardiner's by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Gardiner's, based on 2 out of their 2 locations.

Type of Care Provided Average Weekly Cost
Visiting Care (hourly) £38.50
Live-in Care (weekly) £1,500
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.

How many Agencies does Gardiner's own?

Gardiner's own 2 Agencies.

Which Gardiner's Agencies have the highest review score?

Gardiner's Homecare & Gardiner's Live-in Care Ltd have the highest review score.
Gardiner's in Berkshire

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Gardiner's to verify any information. View our terms and conditions. Gardiner's has a Platinum Service – more info.