Gardiner's Live-in Care Ltd

13 Reading Road, Pangbourne, Reading RG8 7LR
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9.9 41 Reviews
  • Gardiner's Live-in Care Ltd, Reading
Gardiner's Live-In Care is the specialist live-in care branch of Gardiner's Homecare, a family-owned business operating in Berkshire and South Oxfordshire since 1968. Live-in care is ideal for those with ongoing or complex needs, as well as those looking for round-the-clock peace of mind.

They offer a fully-managed and CQC registered live-in service: meaning they provide you with a trained and experienced carer, manage the ongoing care, and provide replacements and relief when needed.

Carers go through an industry-leading selection and training process, with every carer passing through their Pangbourne office in person. With a dedicated care manager assigned to you and the support of an experienced and dedicated team, Gardiner's provide the support you need to maintain independence and quality of life in your own home.

Care Provided by Gardiner's Live-in Care Ltd

Types of Home Care

  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Weekly Live-in Care Fees: from £1500

These prices are only a guideline, please contact Gardiner's Live-in Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Michelle McDonnell (Manager)

Gardiner's Live-in Care Ltd Reviews (41)

9.9

Gardiner's Live-in Care Ltd has a Review Score of 9.9 (9.926) out of 10, based on 18 reviews in the last 2 years.
Over all time Gardiner's Live-in Care Ltd has 41 reviews.

Overall Experience
  • 37
  • 4
  • 0
  • 0
  • 0
Date Published
  • 41
  • 4
  • 8
  • 18
  • 23
Reviewer Connection to Gardiner's Live-in Care Ltd
  • 18
  • 9
  • 4
  • 4
  • 3
  • 2
  • 1
Total of 41, showing 41-41
Review from Alison H (Daughter of Client) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Q1Care Ltd has really gone above and beyond their remit in order to help us care for my father. He was taken ill with a mouth infection and they helped us to source dentists, organised a doctor's visit, went to check on him when no one could contact him and stayed with him until the doctor arrived.
They then collected his medication from the pharmacy, keeping us informed by phone and email all the time. The manager was and is amazing, nothing is ever too much trouble for her and her team. We are very grateful that we have Q1Care Ltd looking after Dad.
Reply from Michelle McDonnell, Registered Care Manager at Gardiner's Live-in Care Ltd
Thank you for your kind words we appreciate you taking the time to leave us a review. You are all a valued part of the Q1 Care family. Thank you from myself and all the team for the chocolates, they…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Gardiner's Live-in Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.926 for Gardiner's Live-in Care Ltd is calculated as follows: ( (100 Excellents x 5) + (8 Goods x 4) ) ÷ 108 Ratings = 4.926
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Gardiner's Live-in Care Ltd is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

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Meet the Team (2)

Michelle

Michelle McDonnell

Job Title: Registered Care Manager Joined: 2021

Michelle joined as the Care Manager in December 2021.


She worked in the care sector for many years and during this time has effectively led teams to deliver a high standard of person-centred care. Michelle has worked with the elderly, people suffering from poor mental health and individuals with challenging behaviour.


During her time in the care sector, Michelle took every training opportunity made available to ensure she was equipped with the knowledge to deliver quality care to vulnerable adults.
She has a Level 5 Diploma in Leadership for Health and Social Care.


Michelle is experienced in medication administration, dementia, challenging behaviour, and leading teams.


She has over 10 years’ experience in the care sector, starting as a care assistant within a care home moving. Then moved on to various settings, including managing services within a supported living setting.


This led her to take a lead role with dementia patients in a residential care setting before progressing to become the deputy manager. Michelle joined Gardiner's Live-In Care as the Registered Care Manager in 2021.


Her passion is to ensure that their clients are fully supported and receive outstanding care personalised to their needs, and that their care staff feel valued and supported.

Germaine

Germaine Goswell

Job Title: New Enquiries Care Manager Joined: 2024

Germaine's main responsibility is welcoming enquiries and answering any questions they may have. Anyone wishing to proceed with our service is then guided through the process of assessment and provided with the required support.


She also supports Michelle in managing Live-In clients and care workers.


Germaine has gained her NVQ Level 5 in Health and Social Care and has many years of experience in the care sector. She has a wealth of knowledge that she can bring to the role and share with you.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Gardiner's Live-in Care Ltd to verify any information. View our terms and conditions. Gardiner's Live-in Care Ltd has an Enhanced Service - more info.