Radfield Home Care Wakefield & Huddersfield

From the first, joining Radfield Home Care I have felt able to talk to them about anything bothering me and felt satisfied that I have been listened to fairly. The carers are all discrete and try to keep the client's dignity as much as they can when dealing with personal situations which are needed, most of the time for clients who need personal care. I personally have never felt unhappy in these situations.

Mum has been receiving care at home for around 4 months now. It has taken a while for her routine of carers to settle in. This is partly due to mum's needs changing and the covid situation at present. We did have a few concerns about the time taken to update the notes on the app and calls overrunning, however, we have worked with management to make things easier for the carers to stick to time and condense tasks. Mum really likes all the girls who care for her and they have built up a good relationship. I personally find management really accommodating, especially since mum's medication constantly changes. The staff are completely professional, reliable and always are available to help. The most important thing is mum is very happy with the care that Radfield provides.

I was recommended by a friend regarding the care services provided by Radfield for her father. I gave them a ring and arranged very easily the care I required initially for my mother, who was finding it difficult to take care of her personal needs during the morning and dinnertime. Mum and I have easily slipped into the care given over the last 8 weeks and although Mum is slowly recuperating her good recovery has allowed us to flex the care provided to only mornings for the future. Really happy with the consistency of care and ease of communication with the administrators of the service, thank you.

This has been a good experience on the whole for both my father and myself. Everyone I have spoken to on the phone has been very helpful with any queries that I have had. My father appears to be very happy with the service on the whole. He seems to think that sometimes the Carer does not stay very long and often says that they spend lots of time on their ipads rather than talking to him, particularly the men. He says the women are far more chatty and caring. I don't know how true this is. I find the app very useful indeed as I can check how my father is each morning before I ring him. I must say that the female carers are much more informative than the male ones with their notes. As I live 3 hours drive away these notes are extremely valuable to me to inform me of his state of health and mind as otherwise, I have to take his word for it which is increasingly difficult as he often gets very confused.

It was a hard decision choosing a home care provider as we obviously wanted the best company to help care for my Mum, and we continue to be confident we made the right decision in choosing Radfield.

Carers are punctual, friendly and kind.

First class service with excellent staff.

I think it's excellent that since lockdown they have the correct personal protection.

My Mother can be difficult as she does not always understand the challenges of the modern world or of running a care system and especially in these times - but my sister and I do and we fully appreciate the service she has had over the last few weeks.

Having always lived a reasonably independent life I realised when given my diagnosis I would at some point need carers. When this happened I was very apprehensive about strangers coming into my home. As it happened I was impressed by the professionalism and care given by the Radfield Home Care carers. They treated me with respect and always maintained my dignity. My fears were groundless and I would not hesitate to recommend the carers that come to me.

The carers they send to my father-in-law are very kind, and it is usually the same ones, so he gets on well with them and trusts them. The invoices come on time and have always been correct, which makes payment very quick and all done online.

They have gone above and beyond to ensure her health is not to put at risk, and nothing is too much for them to do. They are no longer classed as the carers; they are now classed as an extended family - an absolutely amazing team; would recommend Radfield 110 %.

Friendly, helpful staff that treat my Dad with dignity and understanding.

We are very happy. Radfield Home Care have supported Mum and Dad with their personal care since August 2019 and have consistently provided an excellent service. Mum and Dad get comfort and reassurance from the friendly carers who whilst delivering a professional service also take the time to interact and help them within their own home.

The manager and her team helped to care for my mother over the last months of her life. To start with, the arrangement was for companion visits but quickly expanded to include twice-daily visits at each end of the day. Throughout, I found Radfield easy to deal with and I appreciated their professionalism and willingness to provide whatever level of care was required. More importantly, my mother thought the service provided was really good, often saying she felt as if she had made some new friends.

All very friendly and helpful carers, Mum is very satisfied with the service Radfield Home Care provides.

(My husband is in his 100th year of living). Without this company - Radfield Home Care we would be unable to survive. The carers are a unique group of human beings. Their managers have the ability to employ only the best ones. My husband is treated with respect, caring and cheerfulness needed in coping with Alzheimer's disease and myself with support and feeling to still being able to carry on coping. THANK YOU ALL!

All the staff have been wonderful with mam. She never wanted carers but now she sees them all as her friends. It's a great relief knowing she is well cared for and also enjoys their company.

Staff are always on time. They are always appropriately dressed in their Radfield uniform. They always wear appropriate protective clothing, such as gloves and aprons and dispose of them before leaving. I always feel like I've been treated with dignity and respect.

The management is very proactive and keeps me informed when needed. When I request changes to the care plan, they are happy to oblige.