What Type of Services does Continuity of Care Services Ltd offer?

Continuity of Care Services Ltd offers Home Care.

How many Carers does Continuity of Care Services Ltd employ?

Continuity of Care Services Ltd employs 80 carers.

Continuity of Care Services Ltd, The Maidstone Studios, New Cut Road Vinters Park, Maidstone, Kent ME14 5NZ

Continuity of Care Services Ltd

The Maidstone Studios, New Cut Road Vinters Park, Maidstone ME14 5NZ

7.3 3 Reviews

Care Provided by Continuity of Care Services Ltd

Types of Home Care

Visiting Care
24 Hour Care
Nursing/Nurse Led Care
Overnight Care (Waking)
Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

60 minutes

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)

Personal Care Services

Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service

Nursing / Nurse Led Care

PEG Feeding
Stoma Care
Catheter Care

Other Care Provided

Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge

Funding & Fees

Hourly Visiting Care Fees: £34.65 – £50.60

We offer a range of care packages tailored to your needs, whether you need a little assistance, something more comprehensive, or simply a regular visit. Let us know what you’re looking for and how often you’d like us to visit, and we can suggest some options and share a personalised quote. We’re here whenever you’d like to chat or ask questions.

These prices are only a guideline, please contact Continuity of Care Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)

Explain these funding types

Review from T E (Client) published on 22 January 2024 Submitted via Website • Report

Overall Experience

I would highly recommend this care provider. I’ve been using Continuity Of Care for over two years. When I first came on board with this company, it was the company owner that came out to start doing my care. She delivered my care for the first two weeks and then slowly introduced other carers to me.

This helped me immensely as this was the first time I had received care in my home and I was very anxious. Since then, I have built up a good relationship with the company. They are always on time and professional and very good at communicating with me.

Reply from Victoria Walker, Registered Manager at Continuity of Care Services Ltd

Thank you very much for taking time out of your day to write such a lovely review. I still remember very clearly asking if you were nervous when I first came to support you and you advised that you…read more

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Martin A (Father of Client) published on 22 November 2023 Submitted via Website • Report

Overall Experience

This company has provided 24/7 care for the last two and a half years via NHS CHC. The patient lives in her own home and suffers from very complex physical, communication and mental health needs. They have trained, built and maintained a team of 10 staff in very challenging circumstances. Throughout

they have provided a reliable and totally person-centred approach and have, without doubt, enabled her continuing progress towards recovery. Staff are kind, positive, caring and professional. The owner is strongly committed to providing continuity of care and to developing and tailoring support to meet this patient’s very individual needs. In my experience with a number of other care companies, they are exceptional. I would strongly recommend exploring how they might be able to help. If they can, then you are very lucky.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from L D (Mother of Client) published on 22 November 2023 Submitted via Website • Report

Overall Experience

This company should not be anywhere near complex care packages. In 20 years of having care agencies, my family have never experienced anyone like this. Lack of care, consideration for the user, lack of training for the staff, the company owner is only interested in how much money your package is worth.
I

have posted this review so hopefully, another service user and their family will not have to experience what my daughter and myself did.

Reply from Victoria Walker, Registered Manager at Continuity of Care Services Ltd

We are very sorry that you feel it necessary to post this review. In particular a personal comment about myself which is simply not correct. We pride ourselves in delivering exceptional and…read more

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Continuity of Care Services Ltd Reviews (3)

7.3

Continuity of Care Services Ltd has a Review Score of 7.3 (7.324) out of 10, based on 3 reviews in the last 2 years.
Over all time Continuity of Care Services Ltd has 3 reviews.

Order by:

Total of 3, showing 1-3

Current Review Score: 7.3 (7.324)

Overview of Review Score

The Review Score of 7.3 (7.324) out of 10 for Continuity of Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

The Average Rating is 3.8 out of 5 from 3 Reviews in the last 24 months.
The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.824 for Continuity of Care Services Ltd is calculated as follows: ( (12 Excellents x 5) + (5 Very Poors x 1) ) ÷ 17 Ratings = 3.824
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Continuity of Care Services Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.