Caremark Cambridge & South Cambridgeshire

I have been very pleased with the care I have received from Caremark, and the carers who have helped me with care in my home. They have been kind and considerate and helpful in some cases going beyond with what they were asked to do, it makes sure I was safe and had all I needed until the next carer came, and often taking time to chat too. Some became friends sharing news of their children if I asked. Some left me feeling much much happier for their visit.

My only suggestion is for the management system which I will discuss by telephone.

I have no hesitation in recommending Caremark Cambridge for any care need

Jasmine the manager and liaison person is very professional, but having been there herself as a frontline carer brings an understanding and adaptability to our care needs and having looked at two or three other firms before choosing Caremark we couldn't have been happier with our decision'

After months of declining health culminating in a hospital admission, my mother's care needs increased significantly and we knew that she needed a long-term, reliable option to provide at-home care. We were very lucky to find Caremark - from the first contact with Jasmine and her team, it's been a really positive experience and my mum is very happy with the care she is receiving. The carers are warm, friendly and truly care about their clients. Jasmine has been an excellent communicator and very flexible, which has taken some of the pressure off me and other family members. Highly recommend!

Following spinal surgery my father's care needs quickly became overwhelming for me as his sole next of kin. Within 2 hours of initially calling Caremark someone arrived to assess the situation and offered to put care into place immediately. As the situation has evolved so too have our needs and Caremark have been amazing at adding extra care at short notice. I am now able to be a better daughter and supporter to my father by not being his full time caregiver and he feels happier and less of a burden.

I received a call from Mum at 7:20am yesterday. I missed the call but she left me a long message and she sounded very down and at death's door. I didn't hear anymore from the carers that give her meds so assumed she was OK. I received another call from Mum at 1:20pm this time she was positively ecstatic and extremely happy with the time she had had with her carer. They had gone to Saffron Walden, one of Mum's favourite places and mum was really singing her carers praises. I just wanted to report this and send our thanks and warmest regards to Precious for making Mum so happy.

Caremark is full of lovely, warm, caring people. It's a delight to hear my mother chatting away with them; her world has been very narrow since my father passed away, and the carers are excellent at engaging her. I would recommend the Cambridge branch without reservation.

So far as personal care is concerned my carers have always shown a high standard of professionalism. During lunch time visits they are willing to help with jobs around the house which I can no longer manage and in the evenings they make sure that I am comfortably in bed before they leave. They are invaluably friendly and polite.

We have needed care for 2 members of the household for nearly 3 years. The care has been exceptional both daily visits for personal care and extended visits for family repsite time, the most being 12 days at a time. Our Mother felt safe with the carers and their care of her allowed her to be able to feel less stress and anxiety - always greeted them with a reciprocal smile. When issues arose and extra care needed, management were prompt and thorough in their response.

I have had helpers on a daily basis and living in care following an operation for a month. I have been extremely happy with the care provided - especially the living in care.

Caremark are a wonderful team of caring and compassionate individuals. Heartfelt thanks for your care of my ex-husband and thank you from our two sons, too. Your office staff were so kind and understanding when we telephoned. The whole team supported and helped in every imaginable way. As we live out of the area it was a comfort to know that he was in such safe and professional hands. All your ladies were so kind, gave him confidence, raised his spirits and cleaned his home. We can highly recommend your company. So, thank you, Caremark for your excellent service. You well deserve a 5 star rating. Wonderful ladies. An exceptional team, indeed!

My mother is very pleased with the help she is getting, particularly from one specific staff member. The carers are all very kind and aware of her needs. The admin team also seems to be very organised, helpful, and flexible.

After breaking my leg badly I would not have been able to live at home without the support of Caremark. The carers were respectful but easy to get on with, especially those I saw most. They were prepared to do anything I needed and were courteous towards any family and friends who were visiting.

Thank you for your care.

I would recommend Caremark to anyone. We had live-in for my father-in-law from the end of August 2023 until the end of March 2024 and they were absolutely brilliant. They cared for him with respect and gentleness, as if he were their own family member. He lived with us, so they became part of our family too. They were supportive of us but also gave us privacy. We can't thank them enough for all they did through what was a difficult and, ultimately, very sad time. Quality care with compassion is just what anyone would want.

Caremark is always going to be my first choice when choosing a care agency to support a family member.

Really responsive, really helpful, really caring. All the people I spoke to were lovely and they made a very stressful experience very easy for me. Also very impressed with the quality and details that we went into, and the way that all staff stick to the processes.

An exceptional home care provider and when my husband returns home after four weeks - respite for me - I will welcome them being with us once again.

Very communicative and responsive staff at the office. Carers, for the most part, worked very hard and diligently in looking after my mother at home, in often challenging circumstances. The family appreciated it.