Steady Care Services Ltd

5 Blenheim Court, Brook Way, Leatherhead KT22 7NA
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9.5 39 Reviews
  • Steady Care Services Ltd, Leatherhead
Steady Care Services Ltd supports clients wishing to remain at home to live as independently as possible.

They recognise the importance of building relationships with the people they care for. Individual choice and personal decision-making are at the forefront of everything that they do to encourage the right to independence.

Steady Care Services therefore aims to provide a team of home care workers that have the skills and knowledge to meet clients' care needs.
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Care Provided by Steady Care Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24
  • Weekly Live-in Care Fees: from £1200

Fees will be dependent on the needs and requirements of our clients

These prices are only a guideline, please contact Steady Care Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Steady Care Services Ltd

Person in charge

  • Rebecca Agaba (Manager)

Steady Care Services Ltd Reviews (39)

9.5

Steady Care Services Ltd has a Review Score of 9.5 (9.507) out of 10, based on 25 reviews in the last 2 years.
Over all time Steady Care Services Ltd has 39 reviews.

Overall Experience
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Date Published
  • 39
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  • 25
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Reviewer Connection to Steady Care Services Ltd
  • 15
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Total of 39, showing 1-20
Review from T T (Daughter-in-law of Client) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't Thank you all enough for the care and support you gave us all as a family, you looked after our relative beautifully and our main carer became part of the family over this year, was totally amazing with our relative, also kept us informed and advised us on help with our relative's care.
So
kind and caring and we will miss her terribly now as she really has become part of our life at what has been a really difficult year.
Thank you all so much, totally recommend your company.
Thanks you, our family x
Reply from REBECCA AGABA, REGISTERED MANAGER at Steady Care Services Ltd

We really appreciate your great feedback. It's good to hear your Mother -in-law received a great service from us.

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Review from Barbara G (Client) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the team very helpful, polite, friendly. They always ask if there is anything else they can help with.
Reply from REBECCA AGABA, REGISTERED MANAGER at Steady Care Services Ltd

Thank you for your kind words, it is our pleasure to be able to support you in the comfort of your home.

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Review from Rosana G (Sister-in-law of Client) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From what I've seen, I believe excellent care is being given.
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Review from Caroline G (Daughter of Client) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received care and support from Steady Care Services ever since she fractured her hip and lost her mobility. She received invaluable care from them for a period of 18 months until her recent death. During this time she was never once let down by the service they provided. They never missed
a visit and if they were running late they always contacted her and myself to let us know. When she became completely bedbound they looked after her every need with a smile on their face and often went the extra mile if they thought it necessary. Nothing was ever too much trouble for them. They made my mother as comfortable and as happy as she could be and she valued them as her friends. Whenever I visited they were interested in hearing about our family and we shared some stories! I cannot rate them highly enough and am so grateful for their services - without them my mother would not have been able to stay in her own home, which she loved.
Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd

Thank you very much for your kind words, Caroline. We are delighted to receive such positive feedback and it's been our absolute pleasure to support your late mother over the past months. We wish you and your family all the very best for the future.

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Review from J C (Daughter of Client) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care given to my disabled mother over the last few years. Wherever possible mum has the same carers visit. She has difficulty communicating so it is important that they are aware of her needs and I feel confident that she is being well cared for with compassion and understanding.
The office is in regular contact with me and will also contact the GP or district nurse when necessary. On occasions when mum has pressed her personal alarm and a family member has been unable to attend then Steady Care have stepped up and gone round promptly to check on her. Overall I am very pleased and would recommend.
Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd

Thank you very much for your review. We're so pleased to hear you're happy with the care service provided by our dedicated care team.

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Review from Andrew P (Son of Client) published on 16 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall Steady Care have provided a consistent and caring level of Service giving me peace of mind whilst I am not at home.
We have been using them for many years now and consider the Company good value for money and reliable.
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Review from D S (Daughter of Client) published on 4 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall very happy with carers, sometimes lack of communication between them. However mum seems happy sometimes having a little moan about them but not always understanding they are there to help. She gets very confused with their names.
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Review from Julie D (Friend of Client) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has used Steady Care services for 4 years and he has been extremely pleased with all of the staff that have cared for him.
The staff are all friendly professional listen to his requests and most of all chat to him on many subjects. Over the years his condition has deteriorated and they have
been able to help and support him with all his needs.
They have also helped with live in carers when his parents take a holiday break. I am the person who communicates with the office staff and I have always found all staff helpful and understanding. well done to everyone.
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Review from Diana M (Sister of Client) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was so pleased with the care that my brother received from your company during his final weeks.
My brother had both male and female staff who looked after him and I felt that they all gave him respect.
I had complete trust in them, and I knew that he would be well cared for if I wasn't there.
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Review from J S (Daughter of Client) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Steady Care Services provided by the local adult social care. Good communication between clients and provider. Friendly, caring carers.
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Review from Marlene P (Daughter of Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Steady Care Services are an outstanding agency. They are caring, considerate, gentle and understanding. They are friendly and spend time making the client feel at ease and always willing to go that extra mile. They are very professional in all that they do.
The Management team are excellent always
there to help if needed. Response to queries emails is first class and are always on the end of the phone if needed. Thank you Steady Care Services.
Reply from Rebecca Agaba, Registered manager at Steady Care Services Ltd

We are delighted to hear that you are so happy with the care and the service you receive.

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Review from M H (Client) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had excellent service from all carers since the service started for me.
Reply from REBECCA AGABA, REGISTERED MANAGER at Steady Care Services Ltd

Thank you so much for your review. It is really nice to know the difference the team makes for all those involved.

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Review from A L (Client) assisted by family/friend published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, I am very satisfied with the care I receive from Steady Care. My main carers are excellent and I am handled with extreme care and treated with respect at all times. On occasions when the main carers are not available, other carers have not been quite as thorough. On infrequent occasions, carers
have been more than half an hour late, and I would appreciate a call to advise me of the situation.
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Review from Jenny B (Wife of Client) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with Steady Care Services in all. The carers are always cheerful and polite. They are caring and do a fabulous job which we know involves many aspects and long hours. Thank you.
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Review from T T (Daughter-in-law of Client) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Honestly can't thank Steady Care Services enough for all their help and support with our mother who usually doesn't accept outside help well but these lovely carers are so kind and chat with her and always do their best for her. Thank you, you're absolute Angels for us.
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Review from Brian C (Husband of Client) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the carers very caring to my wife. And could not wish for any better.
Reply from REBECCA AGABA, REGISTERED MANAGER at Steady Care Services Ltd

Thank you so much for your kind review which we will pass on to the caregiving team.

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Review from Barbara T (Client) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I find the care very good. Times can sometimes be a bit uncertain but mostly alright. Also sometimes I have three different carers on three days running. I prefer if I get the same carer on consecutive days.
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Review from P L (Son of Client) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's care team has been amazing - kind, compassionate, trustworthy, and helpful. Knowing that they are there has made all the difference. In particular, the carer has been a star. In addition, the office team has checked in regularly to ensure that the care package remains appropriate and that everything
is on track.
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Review from Andrew C (Next of Kin) published on 10 July 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
The quality of care provided was very poor, the carer was very rude and unhelpful, refusing to listen to the patient and to help them with toileting or anything other than heating up a microwave meal. The carer was very dismissive of the patient, talking over them, and ignoring any feedback from them.
The patient was left to feel very upset because of this rude behaviour and the carer blamed the patient for being "difficult".
Reply from REBECCA AGABA, REGISTERED MANAGER at Steady Care Services Ltd

Thank you for posting a review and we're sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please reach us on 03331885700.

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Review from J M (Son of Client) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our carers provided the best personalised care possible. I was not sure what to expect when the care package was first put in place, but they exceeded my expectations. Our carer team showed mum courtesy, respect and true friendship. We will always be eternally grateful.
Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd

Thank you very much for your lovely review. I will pass your comments on to our team who always strive to provide outstanding care and support and will really appreciate your kind words.

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Current Review Score: 9.5 (9.507)

Overview of Review Score

The Review Score of 9.5 (9.507) out of 10 for Steady Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.507 for Steady Care Services Ltd is calculated as follows: ( (88 Excellents x 5) + (51 Goods x 4) + (5 Very Poors x 1) ) ÷ 144 Ratings = 4.507
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Steady Care Services Ltd is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Steady Care Services Ltd

What Type of Services does Steady Care Services Ltd offer?

Steady Care Services Ltd offers Home Care.

How many Carers does Steady Care Services Ltd employ?

Steady Care Services Ltd employs 49 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Steady Care Services Ltd to verify any information. View our terms and conditions. Steady Care Services Ltd has an Enhanced Service - more info.