Steady Care Services Ltd

5 Blenheim Court, Brook Way, Leatherhead KT22 7NA
Review Us
9.5 37 Reviews
  • Steady Care Services Ltd, Leatherhead
Steady Care Services Ltd supports clients wishing to remain at home to live as independently as possible.

They recognise the importance of building relationships with the people they care for. Individual choice and personal decision-making are at the forefront of everything that they do to encourage the right to independence.

Steady Care Services therefore aims to provide a team of home care workers that have the skills and knowledge to meet clients' care needs.

Show Steady Care Services Ltd on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £24

Fees will be dependent on the needs and requirements of our clients

These prices are only a guideline, please contact Steady Care Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Steady Care Services Ltd

Person in charge

  • Rebecca Agaba (Manager)

Steady Care Services Ltd Reviews (37)

Total of 37, showing 1-20
9.5

Steady Care Services Ltd has a Review Score of 9.5 (9.469) out of 10, based on 25 reviews in the last 2 years. Over all time Steady Care Services Ltd has 37 reviews.

Overall Experience

  • 21
  • 13
  • 1
  • 0
  • 2

Date Published

37
7
16
25
12

Review from Caroline G (Daughter of Client) published on 30 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received care and support from Steady Care Services ever since she fractured her hip and lost her mobility. She received invaluable care from them for a period of 18 months until her recent death. During this time she was never once let down by the service they provided. They never missed
a visit and if they were running late they always contacted her and myself to let us know. When she became completely bedbound they looked after her every need with a smile on their face and often went the extra mile if they thought it necessary. Nothing was ever too much trouble for them. They made my mother as comfortable and as happy as she could be and she valued them as her friends. Whenever I visited they were interested in hearing about our family and we shared some stories! I cannot rate them highly enough and am so grateful for their services - without them my mother would not have been able to stay in her own home, which she loved.

Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd

Thank you very much for your kind words, Caroline. We are delighted to receive such positive feedback and it's been our absolute pleasure to support your late mother over the past months. We wish you and your family all the very best for the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J C (Daughter of Client) published on 30 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care given to my disabled mother over the last few years. Wherever possible mum has the same carers visit. She has difficulty communicating so it is important that they are aware of her needs and I feel confident that she is being well cared for with compassion and understanding.
The office is in regular contact with me and will also contact the GP or district nurse when necessary. On occasions when mum has pressed her personal alarm and a family member has been unable to attend then Steady Care have stepped up and gone round promptly to check on her. Overall I am very pleased and would recommend.

Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd

Thank you very much for your review. We're so pleased to hear you're happy with the care service provided by our dedicated care team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew P (Son of Client) published on 16 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall Steady Care have provided a consistent and caring level of Service giving me peace of mind whilst I am not at home.
We have been using them for many years now and consider the Company good value for money and reliable.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D S (Daughter of Client) published on 4 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very happy with carers, sometimes lack of communication between them. However mum seems happy sometimes having a little moan about them but not always understanding they are there to help. She gets very confused with their names.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie D (Friend of Client) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has used Steady Care services for 4 years and he has been extremely pleased with all of the staff that have cared for him.
The staff are all friendly professional listen to his requests and most of all chat to him on many subjects. Over the years his condition has deteriorated and they have
been able to help and support him with all his needs.
They have also helped with live in carers when his parents take a holiday break. I am the person who communicates with the office staff and I have always found all staff helpful and understanding. well done to everyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diana M (Sister of Client) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so pleased with the care that my brother received from your company during his final weeks.
My brother had both male and female staff who looked after him and I felt that they all gave him respect.
I had complete trust in them, and I knew that he would be well cared for if I wasn't there.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J S (Daughter of Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Steady Care Services provided by the local adult social care. Good communication between clients and provider. Friendly, caring carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marlene P (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Steady Care Services are an outstanding agency. They are caring, considerate, gentle and understanding. They are friendly and spend time making the client feel at ease and always willing to go that extra mile. They are very professional in all that they do.
The Management team are excellent always
there to help if needed. Response to queries emails is first class and are always on the end of the phone if needed. Thank you Steady Care Services.

Reply from Rebecca Agaba, Registered manager at Steady Care Services Ltd

We are delighted to hear that you are so happy with the care and the service you receive.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M H (Client) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had excellent service from all carers since the service started for me.

Reply from REBECCA AGABA, REGISTERED MANAGER at Steady Care Services Ltd

Thank you so much for your review. It is really nice to know the difference the team makes for all those involved.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A L (Client) assisted by family/friend published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I am very satisfied with the care I receive from Steady Care. My main carers are excellent and I am handled with extreme care and treated with respect at all times. On occasions when the main carers are not available, other carers have not been quite as thorough. On infrequent occasions, carers
have been more than half an hour late, and I would appreciate a call to advise me of the situation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jenny B (Wife of Client) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with Steady Care Services in all. The carers are always cheerful and polite. They are caring and do a fabulous job which we know involves many aspects and long hours. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T T (Daughter-in-law of Client) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Honestly can't thank Steady Care Services enough for all their help and support with our mother who usually doesn't accept outside help well but these lovely carers are so kind and chat with her and always do their best for her. Thank you, you're absolute Angels for us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brian C (Husband of Client) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers very caring to my wife. And could not wish for any better.

Reply from REBECCA AGABA, REGISTERED MANAGER at Steady Care Services Ltd

Thank you so much for your kind review which we will pass on to the caregiving team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara T (Client) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I find the care very good. Times can sometimes be a bit uncertain but mostly alright. Also sometimes I have three different carers on three days running. I prefer if I get the same carer on consecutive days.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P L (Son of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's care team has been amazing - kind, compassionate, trustworthy, and helpful. Knowing that they are there has made all the difference. In particular, the carer has been a star. In addition, the office team has checked in regularly to ensure that the care package remains appropriate and that everything
is on track.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R G (Sister of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I cannot give an honest opinion as I have only recently been aware of my brother's situation. I understand the carers have done their best even when my brother is less than cooperative. I am sure they make every effort to serve him as best they can and to try to ensure his safety and comfort. I am grateful
to the management for keeping me informed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew C (Next of Kin) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The quality of care provided was very poor, the carer was very rude and unhelpful, refusing to listen to the patient and to help them with toileting or anything other than heating up a microwave meal. The carer was very dismissive of the patient, talking over them, and ignoring any feedback from them.
The patient was left to feel very upset because of this rude behaviour and the carer blamed the patient for being "difficult".

Reply from REBECCA AGABA, REGISTERED MANAGER at Steady Care Services Ltd

Thank you for posting a review and we're sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please reach us on 03331885700.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J M (Son of Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carers provided the best personalised care possible. I was not sure what to expect when the care package was first put in place, but they exceeded my expectations. Our carer team showed mum courtesy, respect and true friendship. We will always be eternally grateful.

Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd

Thank you very much for your lovely review. I will pass your comments on to our team who always strive to provide outstanding care and support and will really appreciate your kind words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet S (Daughter of Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the team at Steady Care to be kind and thoughtful of the needs of my elderly mother. Not living close by, I felt reassured that she was receiving the best care which put my mind at rest. The communication between Steady Care and myself was excellent, and nothing was too much trouble. I would
not hesitate to recommend Steady Care Services.

Reply from REBECCA AGABA, REGISTERED MANAGER at Steady Care Services Ltd

Thank you so much for your kind words. Our team will be so pleased to hear the feedback on the support provided to your mother.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jenny F (Daughter of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Steady Care for a couple of years now for my dad's nursing care as he has dementia and issues with his mobility. He has double-handed care 4x daily and is always treated with dignity, respect, care and good humour. The carers also now order and administer his medication as well as
consistently feeding him breakfast, lunch and shakes. They will also contact the district nurses or doctors surgery if they have any concerns. The admin team are fantastic at keeping me in the loop with what is going on and are very good at communicating regards any additional requests. I am extremely grateful for this and would have no hesitation in recommending this agency.

Reply from REBECCA AGABA, REGISTERED MANAGER at Steady Care Services Ltd

It's our pleasure to care for your father in the comfort of his home. Thanks for your kind words recognising our amazing team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.469)

Overview of Review Score

The Review Score of 9.5 (9.469) out of 10 for Steady Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.469 for Steady Care Services Ltd is calculated as follows: ( (87 Excellents x 5) + (46 Goods x 4) + (5 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 143 Ratings = 4.469

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Steady Care Services Ltd is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Steady Care Services Ltd

What Type of Services does Steady Care Services Ltd offer?

Steady Care Services Ltd offers Home Care.

How many Carers does Steady Care Services Ltd employ?

Steady Care Services Ltd employs 47 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Steady Care Services Ltd to verify any information. View our terms and conditions. Steady Care Services Ltd has an Enhanced Service - more info.