Steady Care Services Ltd

5 Blenheim Court, Brook Way, Leatherhead KT22 7NA
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9.6 43 Reviews
  • Steady Care Services Ltd, Leatherhead
Steady Care Services Ltd supports clients wishing to remain at home to live as independently as possible.

They recognise the importance of building relationships with the people they care for. Individual choice and personal decision-making are at the forefront of everything that they do to encourage the right to independence.

Steady Care Services therefore aims to provide a team of home care workers that have the skills and knowledge to meet clients' care needs.
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Care Provided by Steady Care Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24
  • Weekly Live-in Care Fees: from £1200

Fees will be dependent on the needs and requirements of our clients

These prices are only a guideline, please contact Steady Care Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Steady Care Services Ltd

Person in Charge

  • Rebecca Agaba (Manager)

Steady Care Services Ltd Reviews (43)

9.6

Steady Care Services Ltd has a Review Score of 9.6 (9.569) out of 10, based on 29 reviews in the last 2 years.
Over all time Steady Care Services Ltd has 43 reviews.

Overall Experience
  • 27
  • 14
  • 0
  • 0
  • 2
Date Published
  • 43
  • 12
  • 17
  • 29
  • 14
Reviewer Connection to Steady Care Services Ltd
  • 16
  • 7
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from Melanie D (Daughter of Client) published on 21 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My 92-year-old mother (dementia/mobility challenges) was cared for by Steady Care Services in her own home for about three years. The quality of care given to Mother was excellent by individual consistent staff. They communicated concerns with me well, even though I do not live in the UK, and understood
Mother's individual needs well and as she deteriorated they changed how they cared for her with a sense of humour, respect and humour.
I felt confident to report any concerns to management about my mother's care or her health and well-being and that I would receive a timely email response about how they were going to address these, i.e. call a doctor/nurse out for a home visit.
Management communication improved significantly over time once some concerns were raised, for example when a key member of the care team was on holiday or off sick we were not always informed of who would be replacing her.
One area to develop might be for management to consider a time electronic check-in system.
Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd
Thank you very much, Melanie, for your feedback, we appreciate your kind words.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Louise D (Grandson of Client) published on 4 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Steady Care Services has been caring for my mother for nearly two months since her discharge from the hospital. Every single one of the carers we have had has been kind, attentive and caring, and everyone has treated Mum like a full, real person -- they all listen to her and take her wishes into account.
The personal care is excellent and is all carried out without any loss of dignity. The unfailing good humour of all the carers has made this difficult time so much easier for Mum and for all of us. So many thanks to everyone who has come to help her -- and particular thanks to the dream team, whose care and attention are impeccable. I would not hesitate to recommend Steady Care to anyone in need. We have not had a single problem, and the flexibility shown when we have had to request an earlier visit or cancel a visit has been really helpful. Many thanks to you all.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane (Niece of Client) published on 15 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Steady Care provides an excellent service. The service is well organised, efficient and reliable. Every member of staff I have met or spoken to have been extremely professional, caring and understanding. They have always immediately contacted me about any concerns they have had and have always acted
promptly and appropriately to any queries or concerns I have had. The care given has been of a high standard and a caring and trusting relationship has been established. I would recommend this service without hesitation.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.569)

Overview of Review Score

The Review Score of 9.6 (9.569) out of 10 for Steady Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.569 for Steady Care Services Ltd is calculated as follows: ( (110 Excellents x 5) + (52 Goods x 4) + (5 Very Poors x 1) ) ÷ 167 Ratings = 4.569
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Steady Care Services Ltd is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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