Steady Care Services Ltd

5 Blenheim Court, Brook Way, Leatherhead KT22 7NA
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9.6 43 Reviews
Steady Care Services Ltd supports clients wishing to remain at home to live as independently as possible.

They recognise the importance of building relationships with the people they care for. Individual choice and personal decision-making are at the forefront of everything that they do to encourage the right to independence.

Steady Care Services therefore aims to provide a team of home care workers that have the skills and knowledge to meet clients' care needs. ... Read more
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Care Provided by Steady Care Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24
  • Weekly Live-in Care Fees: from £1200

Fees will be dependent on the needs and requirements of our clients

These prices are only a guideline, please contact Steady Care Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Steady Care Services Ltd

Person in Charge

  • Rebecca Agaba (Manager)

Steady Care Services Ltd Reviews (43)

9.6

Steady Care Services Ltd has a Review Score of 9.6 (9.569) out of 10, based on 29 reviews in the last 2 years.
Over all time Steady Care Services Ltd has 43 reviews.

Overall Experience
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Date Published
  • 43
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  • 29
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Reviewer Connection to Steady Care Services Ltd
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Total of 43, showing 21-40
Review from Barbara T (Client) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I find the care very good. Times can sometimes be a bit uncertain but mostly alright. Also sometimes I have three different carers on three days running. I prefer if I get the same carer on consecutive days.
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Review from P L (Son of Client) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's care team has been amazing - kind, compassionate, trustworthy, and helpful. Knowing that they are there has made all the difference. In particular, the carer has been a star. In addition, the office team has checked in regularly to ensure that the care package remains appropriate and that everything
is on track.
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Review from Andrew C (Next of Kin) published on 10 July 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
The quality of care provided was very poor, the carer was very rude and unhelpful, refusing to listen to the patient and to help them with toileting or anything other than heating up a microwave meal. The carer was very dismissive of the patient, talking over them, and ignoring any feedback from them.
The patient was left to feel very upset because of this rude behaviour and the carer blamed the patient for being "difficult".
Reply from REBECCA AGABA, REGISTERED MANAGER at Steady Care Services Ltd
Thank you for posting a review and we're sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please reach us on…read more
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Review from J M (Son of Client) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our carers provided the best personalised care possible. I was not sure what to expect when the care package was first put in place, but they exceeded my expectations. Our carer team showed mum courtesy, respect and true friendship. We will always be eternally grateful.
Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd
Thank you very much for your lovely review. I will pass your comments on to our team who always strive to provide outstanding care and support and will really appreciate your kind words.
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Review from Janet S (Daughter of Client) published on 18 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I found the team at Steady Care to be kind and thoughtful of the needs of my elderly mother. Not living close by, I felt reassured that she was receiving the best care which put my mind at rest. The communication between Steady Care and myself was excellent, and nothing was too much trouble. I would
not hesitate to recommend Steady Care Services.
Reply from REBECCA AGABA, REGISTERED MANAGER at Steady Care Services Ltd
Thank you so much for your kind words. Our team will be so pleased to hear the feedback on the support provided to your mother.
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Review from Jenny F (Daughter of Client) published on 28 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been using Steady Care for a couple of years now for my dad's nursing care as he has dementia and issues with his mobility. He has double-handed care 4x daily and is always treated with dignity, respect, care and good humour. The carers also now order and administer his medication as well as
consistently feeding him breakfast, lunch and shakes. They will also contact the district nurses or doctors surgery if they have any concerns. The admin team are fantastic at keeping me in the loop with what is going on and are very good at communicating regards any additional requests. I am extremely grateful for this and would have no hesitation in recommending this agency.
Reply from REBECCA AGABA, REGISTERED MANAGER at Steady Care Services Ltd
It's our pleasure to care for your father in the comfort of his home. Thanks for your kind words recognising our amazing team.
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Review from D P (Daughter of Client) published on 28 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been clients of Steady Care for a number of years. They care for my elderly Mother, 93 years of age and bedridden. I have found them to be reliable, caring, polite, and easy to work with. They show genuine care for my Mother's comfort and well-being. The office staff helpful too. They take note
of any concerns I may have and work to address them in a polite and professional manner. I am appreciative of the standard of care they provide.
Reply from REBECCA AGABA, REGISTERED MANAGER at Steady Care Services Ltd
Thank you so much for your kind words; we appreciate all of the feedback given.
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Review from L P (Wife of Client) published on 15 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have had carers from Steady Care since December 2022, and they have been compassionate and caring throughout this time. They encourage my husband to eat and drink if he is not and ensure he has taken his medication. The team work hard to create a seamless service throughout the week and holiday periods
providing carers that he knows. The admin check in that everything is going well and there are visits to review his care with changes made to ensure he gets the best possible care and where we have questions, these are responded to immediately.
Reply from REBECCA AGABA, REGISTERED MANAGER at Steady Care Services Ltd
We absolutely love supporting you and your husband. I'm really pleased you both agree that the care and support we provide is excellent. Thank you for writing this review.
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Review from Ruth G (Wife of Client) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Steady Care since my husband fell downstairs badly in October 2023. We have a core group of two carers twice a day and I could not manage without them. They are without exception an excellent group of people. My husband has dementia and can be quite tricky at times but they manage
him extremely well. I am always amazed at their good humour with the difficult job they have to do. I am also impressed with the admin support and visits to check that everything is working well. I cannot recommend Steady Care highly enough.
Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd
Thank you very much for taking the time to leave us a review. We're delighted to hear that both you and your husband are happy with the care our team delivers. We continually look for how we can make…read more
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Review from K H (Daughter of Client) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As my father has dementia, to keep continuity Steady Care use the same carers to help Dad. They are kind, caring and helpful and Dad is very comfortable with them going in. The Agency keep me informed and updated if there is anything they feel I need to be aware of. Dad’s well-being has greatly improved
since he is being looked after by them.
Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd
Thank you very much for your review and feedback. We are glad to hear that you are happy with the service your father is receiving from Steady Care Services Ltd. Please don't hesitate to contact us if…read more
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Review from Julie K (Daughter of Client) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother receives from our two carers from Steady Care is second to none. One carer is so compassionate and knowledgeable regarding dementia and takes her time to ensure my mother eats and actually swallows her medication. She is always adapting and thinking of ideas to encourage Mum to eat
and interact.
One is more like a family friend and I trust her totally, she is of great reassurance to me whilst I am at work and I know my mother is very much cared for and is safe. Our other carer is, again, fabulous with Mum and I am so lucky to have them both, I certainly do not want to lose them.
When I message Steady Care, they always respond and listen to me, nothing's too much trouble. Thank you Steady Care, you live up to your name.
Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd
Thank you very much for your review and feedback. We are glad to hear that you are happy with the service your mother is receiving from Steady Care Services Ltd. Please don't hesitate to contact us if…read more
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Review from L P (Daughter of Client) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has had great care from the Steady Care team over the last couple of years. It's very reassuring to know that Mum is well looked after and that the carers really do 'care'.
The office-based team regularly ask for feedback, are always helpful and do everything they can to manage any requests
etc. It's very helpful to receive the weekly updates on Mum's care. It's good that the supervisor occasionally visits Mum to review her care plan.
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Review from Lee T (Son of Client) published on 19 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Steady Care Services Ltd has been caring for my mother for nearly two years, and in that time, they have never missed a visit; they are her lifeline. The office staff are always easily contactable by phone or email and send me weekly written reports.
My mother suffers from dementia, so without help
would not remember to take her medicines. Having the carers look after her means she is in a much more stable condition.
The carers also take care of my mother's personal care and will let me know if there are any problems that I need to bring to the attention of her GP. Also, they will liaise with me if supplies are running low.
It has always been my mother's desire to stay in her own home - the carers make this possible. Knowing that the carers visit three times a day gives me and my brother peace of mind.
Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd
It's lovely to hear such great feedback about our staff. Thank you, Lee, for such a positive review.
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Review from C W (Daughter of Client) published on 14 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Steady Care had very caring staff looking after my mother.
Nothing was ever too much trouble for them.
I couldn’t have asked for any better care, company and support for the time they were allocated.
Reply from Rebecca Agaba, REGISTERED MANAGER at Steady Care Services Ltd
Thank you very much for your review and feedback.
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Review from C M (Daughter-in-law of Client) published on 28 June 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
If I could rate this company a zero then I would! They do not listen to your requests, my father in law doesn't like the carers they send out yet they still send the same ones. We cancelled the service due to family taking over but they're still turning up, the carer on duty rings the family member
to complain about him every single day! They're forceful with him and gave him double morning medication (2 days together) and then we find out by social services they're not a trained company to do blood sugar for his diabetes, yet they've done it every day. Absolutely appalling!
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Review from J B (Stepdaughter of Client) published on 20 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My 97-year-old father had requested that one of my stepmother's carers be changed. The carer in question is delightful, and my brother and I have no concerns about their caring duties. I contacted Steady Care and spoke to one staff member, who was very understanding and agreed to find a substitute carer.
Problem solved, thank you.
Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd
We are delighted that your father is happy with the new carer. Please don't hesitate to get in touch if you need anything.
Thank you for your review.
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Review from G W (Grandson of Client) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother is being cared for by Steady Care, with really challenging conditions, but the carers are kind and patient and treat her with dignity. The management has been so helpful and on top of issues with my grandmother's worsening health. I feel she is in safe hands with them.
Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd
Thank you for your review. We at Steady Care strive to ensure that our carers are compassionate and always considerate of the client's needs, and that is at the very core of our values. Please do get…read more
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Review from Anne B (Friend of Client) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Steady Care has looked after my neighbour for several years, and although she is non-mobile, she has never had a bed sore in all that time. The staff notice any changes in her condition and seek medical help straight away.
They consult with those that know her to make sure they provide her with the
food that she likes. If she doesn't like something, it will not be bought again.
If there is any spare time when providing care (four times a day), then that time is not wasted, and the carers do housework.
My neighbour is always clean with combed hair and wearing appropriate clean clothes every day.
Management regularly rings me to keep me informed of any issues and to check on how she is doing. They have enabled her to stay in her own home for several years, which is what she has always requested. Without Steady Care, it would not be possible, and she would have to go into a home.
Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd
Dear Anne, thank you very much for your response. We are pleased that your neighbour is happy with the care she is receiving in her home. Please don't hesitate to get in touch with us if you need to…read more
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Review from Denise B (Daughter of Client) published on 3 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Steady Care has been amazing. The carers are lovely and make sure she is safe, and any small jobs they have time to fit into their 30mins slot are no trouble at all. The office always contacts me, "daughter", if they will be delayed or a cover would be put in place if allocated carers are not in.
Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd
Thank you very much for your review. Please don't hesitate to get in touch if you need anything.
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Review from Patricia C (Daughter of Client) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm extremely impressed with Steady Care. They ensured that my mum had the same carers attending, so they got to know her requirements, and Mum felt comfortable with them. The kitchen was kept immaculate, and they washed up and wiped the surfaces before leaving. We've had other care agencies, but I
must say, I'd rate Steady Care at the top of the list.
Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd
Thank you very much, Patricia, for your review and feedback.
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Current Review Score: 9.6 (9.569)

Overview of Review Score

The Review Score of 9.6 (9.569) out of 10 for Steady Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.569 for Steady Care Services Ltd is calculated as follows: ( (110 Excellents x 5) + (52 Goods x 4) + (5 Very Poors x 1) ) ÷ 167 Ratings = 4.569
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Steady Care Services Ltd is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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