Solution2care Services Ltd

Pottery House, 127 Pottery Road, Oldbury B68 9HE
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9.6 35 Reviews
  • Solution2care Services Ltd, Oldbury
Solution2Care Service Limited goes beyond the basics to provide personalised home care services that prioritise the well-being of every individual. Their staff, professionally trained and meticulously selected, embody the essence of excellence. Explore their commitment to enhancing the quality of life through personalised, professional, and compassionate home health services.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Owner

  • Solution2care Services Ltd

Person in charge

  • Debbie Isola (Manager)

Solution2care Services Ltd Reviews (35)

Total of 35, showing 1-20
9.6

Solution2care Services Ltd has a Review Score of 9.6 (9.598) out of 10, based on 35 reviews in the last 2 years. Over all time Solution2care Services Ltd has 35 reviews.

Overall Experience

  • 22
  • 10
  • 3
  • 0
  • 0

Date Published

35
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35
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Review from Sandra T (Wife of Client) published on 25 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank you all the team, on their care on looking after my husband.

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Review from Tahir H (Father of Client) published on 8 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not had any problems with Solution2 care staff and I am happy with the service. Thank you.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

We are really pleased to hear that you are happy with the service and that our staff have been supportive. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience.

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Review from Rachel B (Daughter of Client) published on 18 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad received care at home from Solution2Care for approximately 18 months. He had excellent care, all of the carers were amazing, in particular one, who had a wonderful relationship with my dad. Unfortunately dad is now in full time care.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you so much for taking the time to share your kind words. It was truly a privilege to support your dad over the past 18 months. We are especially pleased to hear that he built such a positive relationship with our carer. We wish your dad all the very best in his new care setting, and please know that it was an honour to have been part of his care journey.

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Review from Stuart D (Son of Client) published on 23 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From first contact & assessment, through to care staff attending have been brilliant,
All our needs were assessed thoroughly by a very experienced care manager, & care staff allocated.
All the carers were wonderful & happy to assist in her every need.
I would highly recommend Solution2care to
anyone needing their services.
Thankyou so very very much.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you so much for your thoughtful and kind words. We are truly grateful for your feedback and pleased to hear that you had a positive experience with our team, from the initial assessment to the care provided for mum. I will be sure to share your lovely message with the care manager and the care staff involved, they will be so encouraged by your appreciation.

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Review from Y Y (Mother of Client) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good experince, good job, take care my son. My son enjoys with staff holiday activities, well done.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you so much for your kind words and positive feedback.

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Review from Leon T (Power of Attorney of Client) published on 30 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My neighbour as a good level of care provided by Solution2 Care to cover his needs. Over the last 16 months carers are helpful, polite and never missed a call, with what can be a difficult person at times.
There is management on hand 24 hours a day to answer calls to give advice and guidance which
as been very helpful to me. I would recommend Soultion2Care.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you so much for your kind and thoughtful feedback. We truly appreciate you taking the time to share your experience with Solution2Care.We are glad to hear that our care team has been consistently reliable, respectful, and supportive over the last 16 months, even when faced with challenges. Your recommendation is incredibly valued, and we remain committed to delivering high-quality, person-centred care every day.

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Review from T K (Client) assisted by family/friend published on 17 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some carers are better than others, some very good some quite poor.
Main issue is that none of the carers have English as a first language. This causes communication problems and misunderstandings.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you for your feedback - I appreciate you sharing your thoughts with us.I am sorry to hear about the communication concerns. All our carers are proficient in English and communicate in English during their duties, but I understand that differences in accents or communication styles may sometimes create challenges.We will take this feedback on board and continue to monitor the situation to ensure clear and effective communication at all times.

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Review from I G (Son of Client) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service all year has been excellent. The care package and improved to suit Mum's needs as required. The staff have constantly made every effort to make Mum comfortable and ensured her needs are met while being polite and kind. They also help with housework when they have spare time.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you so much for your kind words and thoughtful feedback. We are truly delighted to hear that the care your mum has received has made a positive difference. Our team is dedicated to delivering compassionate, person-centred support, and it means a lot to know their efforts have been felt and appreciated. Thank you again for your trust in us - it is a pleasure to support your family.

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Review from M C (Daughter of Client) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had the carers coming for two months now. At first, Mom needed to trust and settle down with the girls. Now she is settled and comfortable with them she has come on so well and getting more confidence in herself.

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Review from C S (Daughter of Client) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has a good service of care and one carer in particular is very caring and helpful and can be contacted at any time.
Medication is well handled and Dad is spoken to in the correct manner.
Since the start of my dad's poc solution 2 care services have been always on hand with any help and support.
They help when the medication is running out and carry out welfare checks regularly since he lives alone.
I will recommend Solution2 care services any day.

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Review from Kerry A (Mother of Client) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service used when I was in hospital and after my op to look after my son. Very helpful and friendly staff, always polite and on time, did what was asked of them and followed the care plan for my son's needs. We loved having them and will miss the team now our contract has finished but would
definitely recommend it. Many thanks.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you for the lovely feedback! We are so glad to hear that our team could support your son during such an important time. Knowing that our staff provided friendly, reliable, and compassionate care means a lot to us. We truly enjoyed working with the family and your son, and we will miss you too! Thank you for trusting us, and for the warm recommendation, it is greatly appreciated.

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Review from J A (Client) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review went well. A particular member of staff was very pleasant and welcoming.

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Review from A A (Father of Client) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Solution2care is good at delivering care for my daughter. The staff are approachable and respectful. Following the company procedure. The staff arrives on time and builds a clear channel of communication.
The management is contactable and a clear complaint and escalation procedure is in place.
Overall
we are satisfied with the quality of care provided to my daughter.

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Review from Gheorghina F (Daughter of Client) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very happy with the care workers, they all understand my Dad's needs. They all work in person-centred care, we are happy with the visits and the times. Overall service is very good and satisfactory for us.

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Review from Christopher A (Brother of Client) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Care is good and they let me know if there are any problems with my Sister.

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Review from Jade T (Granddaughter of Client) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Solution2care Services Ltd has been supporting my Grandmother for the last 8 months. They have provided excellent service and support with any tasks that we request and make adjustments as needed. Whenever we have had a problem this has been responded to, investigated, and addressed immediately. We
could not be more pleased with the service, the carers and the staff. Thank you.

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Review from J H (Client) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are alright and will help with things I want doing, some of the carers are better than others. But I never know what time they will turn up. Sometimes they come too early to get me up and put me to bed at night. I think 7:30 am is too early to get up, the same at night.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you for taking the time to share your feedback. We are glad to hear that you find our carers helpful and supportive. We understand your concerns regarding the timing of visits, especially in the mornings and evenings. Your comfort is our priority and we want to ensure that our services align with your preferences. We will review your schedule and discuss it with the care team to better accommodate your needs.

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Review from A A (Client) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Usually satisfactory, thank you to care staff.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you for your kind words! We are glad to hear that you find our care staff satisfactory. Your feedback is important to us and we appreciate you taking the time to share it.

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Review from David F (Partner of Client) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care delivered by hardworking, caring members of staff. Management is always approachable and readily shows flexibility if we ever require a change of time. Communication is a watchword and if there is a delay for any reason a phone call to explain the reason is always forthcoming. I have
no reservations about recommending Solution2care Sevices as a first-class care provider.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you for your wonderful review. We are thrilled to hear that you and your family are satisfied with the care delivered to your wife. Our team strives to provide thorough and adaptable care, and it is great to know we have met your expectations. Additionally, your recommendation means a lot to us.

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Review from Andy H (Son of Client) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Solution2Care is responsible for caring for our mother. We've worked with other care companies before and never really been satisfied. From the outset, Solutions2Care has been outstanding and the whole of my family including Mom feels the same. The care staff are very thorough, adapt and relate to Mom
very well. The Care Manager made herself known to us from day one and is always available on the telephone or for a visit. She helps to arrange meetings with other services and guides us through any problem related to Mom's care. We're happy to write this review and highly recommend Solution2Care.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you for your heartfelt review. We are delighted to hear that you and your family, especially your mom, are happy with our services. It's wonderful to know that our care staff and Care Manager have been supportive and accessible from the start. Your kind words about our service and team are much appreciated, and I will make sure to pass them on.

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Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for Solution2care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.598 for Solution2care Services Ltd is calculated as follows: ( (138 Excellents x 5) + (50 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 204 Ratings = 4.598

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Solution2care Services Ltd is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Solution2care Services Ltd

What Type of Services does Solution2care Services Ltd offer?

Solution2care Services Ltd offers Home Care.

How many Carers does Solution2care Services Ltd employ?

Solution2care Services Ltd employs 85 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Solution2care Services Ltd to verify any information. View our terms and conditions. Solution2care Services Ltd has an Enhanced Service - more info.