Solution2care Services Ltd

Pottery House, 127 Pottery Road, Oldbury B68 9HE
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9.6 35 Reviews
  • Solution2care Services Ltd, Oldbury
Solution2Care Service Limited goes beyond the basics to provide personalised home care services that prioritise the well-being of every individual. Their staff, professionally trained and meticulously selected, embody the essence of excellence. Explore their commitment to enhancing the quality of life through personalised, professional, and compassionate home health services.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Owner

  • Solution2care Services Ltd

Person in charge

  • Debbie Isola (Manager)

Solution2care Services Ltd Reviews (35)

Total of 35, showing 21-35
9.6

Solution2care Services Ltd has a Review Score of 9.6 (9.598) out of 10, based on 35 reviews in the last 2 years. Over all time Solution2care Services Ltd has 35 reviews.

Overall Experience

  • 22
  • 10
  • 3
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Date Published

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35
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Review from Fatima A (Mother of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very friendly and caring.
My son feels very comfortable around his carers. The carers greet my son every time they come into his room and he loves that. He loves attention and the carers know this so they make him smile and interact with him.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Ensuring your son feels comfortable and valued is our top priority, and we are glad to know that our team's friendly and caring approach has made a positive impact. We will continue to prioritise providing personalised care, ensuring his well-being and comfort remain at the forefront of our service. Thank you for sharing your experience with us! I will pass your kind words to all our staff who will be very happy to receive your kind words.

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Review from Nigel W (Son of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this company enough. From the management to the carers who look after my mom 4 times a day, they are excellent in both the care they give and the compassion they show while doing their job. All in all very professional and the best company I have had dealings with.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

We are grateful for your kind words and are committed to maintaining the highest standards of care and compassion for your mom. Thank you for entrusting us with her well-being. Also, your comments about our team members are much appreciated and I will make sure to pass them on.

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Review from P P (Client) assisted by family/friend published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are quite good.

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Review from Angela D (Mother of Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Solutions2Care is very professional and the carers are respectful at all times. The care and understanding that they provide my son is excellent and I trust them to ensure that he is well supported and that his needs are met. My son really enjoys his time with the carers and
I can see that he has developed in his communications. The admin staff are really friendly too, they always keep me informed and are flexible in their approach. I am also impressed with the regular audits and welfare checks that take place.
I was very worried when the support was suggested to me but this has been one of the best things to happen in our family.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you for sharing your positive experience with us! We are thrilled that you trust us to care for your son and that you have seen improvements in his communication. We are always here to support you and your family, and your feedback means a lot to us.

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Review from Mohammed A (Father of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the service more than a year now. So far so good. Everyone is brilliant, well-mannered and fully trained in how to care for children. They do provide good care service. I would recommend them if someone is in need of a care provider.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

We are thrilled to hear that you have had a positive experience with our service and the care staff. We appreciate your recommendation and we are here to continue providing quality care to all our clients.

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Review from C H (Son of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful and friendly staff and flexible with regards to individual needs. A comprehensive record of all visits is kept for reference and they are always willing to help to tailor to an individual's needs.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you for the kind review. It has been a pleasure supporting your mum. We work hard to ensure that the carers are well trained to keep adequate records and the type of care delivered are person-centred so it's very pleasing to know that we are able to deliver that for your mum. Best wishes.

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Review from Nicola C (Daughter of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed with the responsiveness to requests for changed rotas according to need every week. Impressed with the continuity of care and when the prime carer is not available shadowing arrangements are put in place. My mother has built relationships which is good for her mental health. Only wish visits
could be longer!

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you for your positive feedback! We're glad to hear that you're impressed with our responsiveness to changing rotas and the continuity of care provided to your mother. Building strong relationships is important for mental health, and we're pleased that your mother has benefited from this. We are happy to extend the visit duration once you confirm the changes to the team. Best wishes to you and your family.

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Review from Joanne R (Daughter of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been using this care provider for over a year and we have seen considerable improvements over that period. Staff are friendly and caring and my mother loves the fact that they make her laugh. She feels safe with them and looks forward to their visits. When I have had to raise minor concerns
with the company I have been able to contact them quickly and issues have been dealt with in a timely manner. The management team are very responsive and is constantly tweaking arrangements and providing staff training to improve performance. When I struggled to use the new online platform recently I was helped to resolve the issue and individual staff members both carers and management provided me with support and encouragement when I needed it.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

We are glad you have found our responsiveness and support helpful and we are always here to address any concerns or provide assistance. Your feedback is invaluable as we strive to continually improve our services.

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Review from S I (Mother of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service, carers know about my son's needs and personal preferences. They regularly involve me in decisions about my son's care.
Management of the care provider has improved drastically from last year.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you for your kind words. Collaboration and teamwork are key values for us, and we are committed to working together with you to ensure the best possible care for your son.

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Review from T S (Daughter of Client) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely girls and very helpful, Mum very pleased with the service. Also very helpful when we need to contact them by phone. Many thanks.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you for your review. Your comment about our team members are much appreciated and I will make sure to pass them on.

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Review from Karen R (Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with the provider and the carers has been of excellent care. The only thing that lets them down is when things change on my weekly rota to say who would be coming on the said days and at what times. When they get changed I am not informed of any change after asking them on a few occasions
to let me know.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you for sharing your experience with us. We're delighted to hear that you've been receiving excellent care from our provider and carers. We sincerely apologize for any inconvenience caused by the changes to your weekly rota. Currently, we are undergoing a system migration, which may have resulted in delays in sending your rota on time. However, with the new system, you will have access to real-time information about the carers on your rota and receive notifications of any changes. You should have received your login details to access this information, and we're confident that this will prevent further occurrences of not receiving your weekly rota or notifications of changes. We strive to provide continuous quality services to our clients.

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Review from Margaret B (Sister of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the service provided by Solutions to Care. My brother was nervous about having a carer as he has mental health issues, but the carers provided have been excellent. They seem to understand his needs and go above and beyond in helping him. If he is having serious problems with his
mental health they let me know. This is great because I know that on the days they come I don’t have to worry. He is very content and that means a lot to me. It has taken a great weight off my mind.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Dear Margaret, your review truly means a lot to us all at Solution2Care. We are thrilled to hear that your brother has been receiving excellent care from our carers and glad to always adapt a person-centred approach to meet his needs. Best wishes to you and your family.

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Review from Mavis J (Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am an elderly lady who has trouble with certain tasks and with this organisation, I am completely satisfied with all services provided. All staff are very friendly and helpful couldn't ask for better people.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you for taking the time to share your experience with our services. Your satisfaction means a lot to us.

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Review from K R (Daughter of Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been looked after by your carers since August 2023.
We have found all of your carers to be kind, considerate and professional and during this
period of care we have had no causes of concern.
Mom speaks highly of all the carers who visit and is relaxed and comforted by their presence.
We
would have no hesitation in recommending Solution2care as a care provider.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

We appreciate your feedback! It's wonderful to know your mom is comfortable and relaxed in our care.

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Review from Michelle W (Daughter of Client) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic carers.
Very friendly, understanding, caring.
Respectful.
The list goes on and on.
Nothing is too much trouble for this team.
Mom has been with them for over a year and we have never experienced care like these people give.
Only downside is changing of carers from Mom's regular
carers as she gets to know them and has a soft place in her heart for them.
Then they can be moved to other areas.
It’s a little heartbreaking when you see her and she doesn’t know the carer.
Other than that I would highly recommend.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

We are delighted to hear your feedback about our carers and the exceptional care they provide. We understand the challenges related to changing carers, and we aim to minimize this disruption and maintain the strong bonds she has formed with her regular carers. Your feedback is invaluable as we strive to continuously provide the best care experience for your mom.

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Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for Solution2care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.598 for Solution2care Services Ltd is calculated as follows: ( (138 Excellents x 5) + (50 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 204 Ratings = 4.598

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Solution2care Services Ltd is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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