Solution2care Services Ltd

I'm very happy with the care workers, they all understand my Dad's needs. They all work in person-centred care, we are happy with the visits and the times. Overall service is very good and satisfactory for us.

Solution2care Services Ltd has been supporting my Grandmother for the last 8 months. They have provided excellent service and support with any tasks that we request and make adjustments as needed. Whenever we have had a problem this has been responded to, investigated, and addressed immediately. We could not be more pleased with the service, the carers and the staff. Thank you.

Care is good and they let me know if there are any problems with my Sister.

Carers are alright and will help with things I want doing, some of the carers are better than others. But I never know what time they will turn up. Sometimes they come too early to get me up and put me to bed at night. I think 7:30 am is too early to get up, the same at night.

Usually satisfactory, thank you to care staff.

Exceptional care delivered by hardworking, caring members of staff. Management is always approachable and readily shows flexibility if we ever require a change of time. Communication is a watchword and if there is a delay for any reason a phone call to explain the reason is always forthcoming. I have no reservations about recommending Solution2care Sevices as a first-class care provider.

Solution2Care is responsible for caring for our mother. We've worked with other care companies before and never really been satisfied. From the outset, Solutions2Care has been outstanding and the whole of my family including Mom feels the same. The care staff are very thorough, adapt and relate to Mom very well. The Care Manager made herself known to us from day one and is always available on the telephone or for a visit. She helps to arrange meetings with other services and guides us through any problem related to Mom's care. We're happy to write this review and highly recommend Solution2Care.

My son feels very comfortable around his carers. The carers greet my son every time they come into his room and he loves that. He loves attention and the carers know this so they make him smile and interact with him.

I cannot praise this company enough. From the management to the carers who look after my mom 4 times a day, they are excellent in both the care they give and the compassion they show while doing their job. All in all very professional and the best company I have had dealings with.

All carers are quite good.

I was very worried when the support was suggested to me but this has been one of the best things to happen in our family.

Helpful and friendly staff and flexible with regards to individual needs. A comprehensive record of all visits is kept for reference and they are always willing to help to tailor to an individual's needs.

We have been using the service more than a year now. So far so good. Everyone is brilliant, well-mannered and fully trained in how to care for children. They do provide good care service. I would recommend them if someone is in need of a care provider.

Impressed with the responsiveness to requests for changed rotas according to need every week. Impressed with the continuity of care and when the prime carer is not available shadowing arrangements are put in place. My mother has built relationships which is good for her mental health. Only wish visits could be longer!

My mother has been using this care provider for over a year and we have seen considerable improvements over that period. Staff are friendly and caring and my mother loves the fact that they make her laugh. She feels safe with them and looks forward to their visits. When I have had to raise minor concerns with the company I have been able to contact them quickly and issues have been dealt with in a timely manner. The management team are very responsive and is constantly tweaking arrangements and providing staff training to improve performance. When I struggled to use the new online platform recently I was helped to resolve the issue and individual staff members both carers and management provided me with support and encouragement when I needed it.

Management of the care provider has improved drastically from last year.

Very lovely girls and very helpful, Mum very pleased with the service. Also very helpful when we need to contact them by phone. Many thanks.

My experience with the provider and the carers has been of excellent care. The only thing that lets them down is when things change on my weekly rota to say who would be coming on the said days and at what times. When they get changed I am not informed of any change after asking them on a few occasions to let me know.

I am really happy with the service provided by Solutions to Care. My brother was nervous about having a carer as he has mental health issues, but the carers provided have been excellent. They seem to understand his needs and go above and beyond in helping him. If he is having serious problems with his mental health they let me know. This is great because I know that on the days they come I don’t have to worry. He is very content and that means a lot to me. It has taken a great weight off my mind.

I am an elderly lady who has trouble with certain tasks and with this organisation, I am completely satisfied with all services provided. All staff are very friendly and helpful couldn't ask for better people.