Solution2care Services Ltd

I was very worried when the support was suggested to me but this has been one of the best things to happen in our family.

Helpful and friendly staff and flexible with regards to individual needs. A comprehensive record of all visits is kept for reference and they are always willing to help to tailor to an individual's needs.

We have been using the service more than a year now. So far so good. Everyone is brilliant, well-mannered and fully trained in how to care for children. They do provide good care service. I would recommend them if someone is in need of a care provider.

Impressed with the responsiveness to requests for changed rotas according to need every week. Impressed with the continuity of care and when the prime carer is not available shadowing arrangements are put in place. My mother has built relationships which is good for her mental health. Only wish visits could be longer!

My mother has been using this care provider for over a year and we have seen considerable improvements over that period. Staff are friendly and caring and my mother loves the fact that they make her laugh. She feels safe with them and looks forward to their visits. When I have had to raise minor concerns with the company I have been able to contact them quickly and issues have been dealt with in a timely manner. The management team are very responsive and is constantly tweaking arrangements and providing staff training to improve performance. When I struggled to use the new online platform recently I was helped to resolve the issue and individual staff members both carers and management provided me with support and encouragement when I needed it.

Management of the care provider has improved drastically from last year.

Very lovely girls and very helpful, Mum very pleased with the service. Also very helpful when we need to contact them by phone. Many thanks.

My experience with the provider and the carers has been of excellent care. The only thing that lets them down is when things change on my weekly rota to say who would be coming on the said days and at what times. When they get changed I am not informed of any change after asking them on a few occasions to let me know.

I am really happy with the service provided by Solutions to Care. My brother was nervous about having a carer as he has mental health issues, but the carers provided have been excellent. They seem to understand his needs and go above and beyond in helping him. If he is having serious problems with his mental health they let me know. This is great because I know that on the days they come I don’t have to worry. He is very content and that means a lot to me. It has taken a great weight off my mind.

I am an elderly lady who has trouble with certain tasks and with this organisation, I am completely satisfied with all services provided. All staff are very friendly and helpful couldn't ask for better people.

We would have no hesitation in recommending Solution2care as a care provider.

Other than that I would highly recommend.