One Day At A Time Home Care Ltd

Synegis House, 21 Crockhamwell Road, Woodley, Reading RG5 3LE
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9.8 79 Reviews
  • One Day At A Time Home Care Ltd, Reading
One Day At A Time Home Care is a family run, domiciliary care company based in Woodley. They cover all the areas from Woodley and around, examples; Earley, Winnersh, Wokingham, Finchampstead, Crowthorwn, Sonning, Hurst, Twyford and so on.

They aim to work in partnership with service users, their family and/or friends to provide care of the highest quality, promoting independence within the framework of the essential values of daily living.

One Day At A Time Home Care believes in placing local staff in local employment and is able to provide experienced care and support staff to look after every need, in the comfort of a person’s own home.

The team are committed to treating others, clients and staff alike, as their own.

'Love each other, always be truthful, smile and laugh often, and do what makes you happy' are the family values that they live by.

Helping others is what drives One Day At A Time Home Care and they do this by offering individuals the opportunity to stay at home, maintain their dignity and preserve as much freedom and independence as possible.

They strive to keep families together, alleviate any feeling of isolation, guilt and burden and endeavour to make sure the care they provide is safe and that they meet your expectations.
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Care Provided by One Day At A Time Home Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £17.68 – £26.52

More info available on request

These prices are only a guideline, please contact One Day At A Time Home Care Ltd to find out the exact price for your requirements.

Contact One Day At A Time Home Care Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact One Day At A Time Home Care Ltd to get a personalised quote.

Good to Know

Owner

  • One Day At A Time Home Care Ltd
  • Privately Owned

Person in Charge

  • Sandra Nadal-Tombé (Registered Manager)

One Day At A Time Home Care Ltd Reviews (79)

9.8

One Day At A Time Home Care Ltd has a Review Score of 9.8 (9.790) out of 10, based on 20 reviews in the last 2 years.
Over all time One Day At A Time Home Care Ltd has 79 reviews.

Overall Experience
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Date Published
  • 79
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Reviewer Connection to One Day At A Time Home Care Ltd
  • 28
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  • 10
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Total of 79, showing 1-20
Review from B P (Client) published on 23 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I decided to employ One Day at a Time home care when I got a diagnosis of malignant phyllodes sarcoma in Autumn 2025. I needed some personal care with hair and dressing in the weeks after my major operation.
Most of the time, though, what I need from the assistants who visit me is practical help with
keeping my environment safe and uncluttered and clean enough to be healthy. Everyone who has visited has been polite, friendly and helpful. Some clearly prefer the personal, nursing-type aspects of their job. Each and every one has been willing to understand my fixation on the state of my home.
I'm still recovering post-op. so I often attempt tasks that exhaust me and I can't complete everything. The help I get from the home care team ensures that I make the effort to wash myself and motivates me to do small, lightweight jobs. That's essential for my mental welfare. The one small quibble is that I'd prefer the same assistants regularly. It's difficult to remember all the names.
Reply from Andy Gardner, Care Manager at One Day At A Time Home Care LtdWe really appreciate your positive feedback and will gladly pass it on to the team.
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Review from Jenny E (Daughter of Client) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My siblings and I have been very pleased with the professional care provided by One Day at a Time Home Care to both of my parents. My parents have informed me that all the staff they have seen are always most helpful and efficient. We are extremely grateful for the work they do. The office is easy
to contact and the out of hours service works very well. Very happy to recommend the organisation.
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Review from Christina K (Daughter of Client) published on 24 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used 1 day at a time for the past 3 years & have been very happy with the care provided for my mum. The staff were always friendly & caring & treated my mum wonderfully. No worries at all & very happy to recommend them.
Reply from Andy Gardner, Care Manager at One Day At A Time Home Care LtdWe really appreciate your positive feedback and will gladly pass it on to the team.
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  • Management
  • Treated with Dignity
  • Value for Money
Review from F W (Daughter of Client) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had carers in for 4 months from coming out if hospital until she moved to a retirement flat. The care provided was flexible, they were extremely helpful with an ever- shifting moving date, and above all my mum loved all the girls who came to help her. They were all caring and considerate, and
happy to talk to her, and patient when she was struggling. Without exception they all brightened her days. Thankyou
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Review from Julie B (Goddaughter of Client) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service from the whole team. I have been using One day at a time to look after my Godmother for over six months and they have provided an exceptional service every day, All of the staff are so friendly and professional and they provide all the care needs my Godmother requires. Recently I have
had to ask for extra support and everyone has stepped up to provide and care for my Godmother, I cannot thank the team enough it is such a relief to me to know that they are there to support both myself and my Godmother. I can highly recommend them and feel blessed to have them in our lives at such a difficult time. They bring joy, care and support even in the difficult of times and that means the world to my Godmother and me, a sincere heartfelt thank you from us both to the whole wonderful team.
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Review from phil t (Client) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have used One Day at a Time since coming home from Stoke Mandeville in October 2022, after a spinal cord injury - over 2 years ago.
From day one their care has been quite simply exemplary, I could not ask for more. They are professional, caring, friendly - and all at a very fair price. Nothing is
too much trouble, if I need help outside my regular call times, they will always find a way to accommodate me.
To sum them up, I'd use the word that is so often missing in this industry - they really care.
Reply from Andy Gardner, Care Manager at One Day At A Time Home Care LtdWe really appreciate your positive feedback and will gladly pass it on to the team.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anna W (Daughter of Client) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks to the team at One Day At a Time my father is still living independently at his home despite mobility problems. He could not do this without their daily visits to help him wash and dress and get to bed safely every night. It is a huge help for my dad and provides peace of mind for me. The team
have been fantastic and are always available to give guidance or make changes when we need it.
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Review from D R (Mother of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My daughter requires a lot of emotional support and the carers seem to be supporting her with this quite well.
The agency recognises that one of my daughter's basic needs is connection with family and are happy to support her when she comes to visit her aging mum overnight.
my daughter likes a variety
of food from different cultures which the carers seem able to cater to.
When my daughter is in a bad mood or disgruntled with something most of the carers are able to calm her down. She has even had various staff from the office calming her down over the phone.
I am kept in the loop when my daughter is going through a difficult time including being upset with me - I am given calls to update me and often to let me know that she is okay which takes a lot of stress away from me.
When my daughter is upset and calls the office, the staff are very patient and understanding with her.
I sense that the owners have strong values pertaining to the health and overall wellbeing of their clients which clearly filters down to the staff.
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Review from A B (Wife of Client) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. Happy friendly staff.
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Review from Deborah W (Daughter of Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found all of the ladies to be very willing and would generally rate their care as Good to Excellent(4.5 stars) when dealing with washing and toileting. There have been a couple of very small niggles with one or two. However, this month there have been two incidents which have impressed me
about the overall quality of care provided. One lady spotted oral thrush (something I wasn't familiar with) on Friday evening and, as my elderly mother had been off her food, I was able to get an emergency prescription on Saturday. Another lady came to do a morning wash and pad change but then had to contend with a burst stoma bag which wasn't on her list of duties. However, she dealt with it calmly and professionally, even though it put her behind on her schedule. The Care Manager I have dealt with on occasion has always been very helpful and dealt with things very quickly. The majority of the staff I have come into contact with are all very personable.
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Review from N K (Daughter of Client) published on 25 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have just started using the service and are happy with the care provided. All carers who have visited have been courteous, patient and friendly.
They are really such a help, taking their time with Mum to make sure she is comfortable and settling her in before they leave.
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Review from Sarah S (Daughter of Client) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have only used these carers for my Mum and Dad since Jan 2025, after hearing about them from a friend who is also using them to look after her elderly parents. From the initial contact form online, they have been excellent. The care manager called for a chat then came and met us all at my parents house.
They are great at communicating and have the openpass app so you can see what's happening during the visits. We recently had an emergency where we needed extra care for my Dad and they sorted it out instantly from a single call. I can't thank them enough.
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Review from P T (Son of Client) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
One Day At A Time cared for our mother from March 2022 to her peaceful end at home in September 2024. We would have quickly been out of our depth with her drastic decline if it were not for their care and support. The team were wonderful people who were a comfort and joy to welcome into our home. When
mum died, it wasn't just mum that were going to miss. The carers from One Day At A Time will forever be an extended family to us.
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Review from Clive T (Client) published on 30 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service I have received over the past 3 months plus, has been second to none. Every carer has been wonderful, nothing is ever too much trouble. I would recommend One Day At A Time Home Care Ltd to anyone who is in need of any of the services they offer, without any hesitation. I have been more than
100% satisfied through all the time I have used them.
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Review from Jackie R (Client) published on 4 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers have been coming since my discharge from hospital at the end of May so I have met around 10, I think. I was wary about my need for carers, but in the event, I did not need to worry. They are all such lovely, friendly, professional, helpful intelligent people who have got to know how I like things
without me having to keep reminding them. Although I would obviously prefer to be able to look after myself at the moment, they understand that I like to try things myself.
The office is easy to contact at all times, is also friendly and responds to my queries or requests. My only problem is that I am limited to the latest time at night as it means I can't really go out in the evenings unless I can arrange for a visit after 10 pm. But I do know that this is difficult.
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Review from S B (Relative of Client) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service is exceptional, awesome and incredible.
We receive so much confidence and support. We would be poorer without it.
Our main support is a natural, warm, kind, thoughtful soul. She is super professional and just genuinely great.
I could not praise the service any more... 100/10. Five stars.
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Review from K H (Daughter of Client) published on 21 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every carer we have met from One Day At A Time have been warm, respectful and skilled. Some of the regular carers feel more like family visitors now as they have taken time to really get to know my parents and their routines. The office staff have been easy to get hold of and responsive to our queries
and requests. Obviously Mum would prefer not to need help but whilst she does, this agency has delivered above our expectations, particularly following previous experiences with other organisations. For me and my brother, knowing that we can assume that mum is safe and treated with warmth and respect has allowed us to gradually return to our busy lives, and focus on work etc. so that we can become daughter and son again. Priceless.
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Review from Robbie F (Husband of Client) published on 20 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot state enough how fantastic this care agency is, they have changed our lives, and my wife has formed a relationship with various carers who go above and beyond for her and myself. My wife has MS and every carer that visits, will go above and beyond.
A special thanks to five carers in particular.
All staff are fantastic I would love to name them all, so thank you all.
Highly recommended!
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Review from J S (Wife of Client) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very helpful. The hospital recommended and we would highly recommend. We are very happy with the service and all the carers are so caring, always smiling and nothing is too much trouble. Thank you very much for all your help.
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Review from R R (Wife of Client) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are caring and polite. Always happy to help.
They attend with smiles and kind words and look after my husband with respect and dignity.
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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for One Day At A Time Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for One Day At A Time Home Care Ltd is calculated as follows: ( (94 Excellents x 5) + (25 Goods x 4) ) ÷ 119 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for One Day At A Time Home Care Ltd is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Feb 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (67)

Peter

Peter Tombé

Job Title: Director

Peter is our director.
"With a career spanning over a quarter-century, my mission has been to redefine care not as a service, but as a profound human connection."


“I believe that exceptional care is only possible when we have the humility to see the world through the eyes of those we support, particularly children with learning disabilities and Autism, who remain my greatest teachers.”


“My philosophy is rooted in ‘Intentional Happiness.’ One Day At A Time. I advocate for a model where we move beyond clinical requirements to curate small, purposeful moments of joy. By celebrating our diversity and recognising our deep interconnectedness, we do more than deliver support- One Body, Many Parts, we cultivate a culture of lasting fulfilment for both the individual and the caregiver.” “Sharing my journey is about empowering the next generation of care professionals. I mentor others to look past the diagnosis and see the person, teaching them that while we are all different, our shared need for belonging is what binds us. This is the beauty of our world, and it is a privilege to champion it every day.”

Sandra

Sandra Nadal-Tombé

Job Title: Director & Registered Manager

Sandra is our director & registered manager.

Rachelle

Rachelle Boyling

Job Title: Deputy Manager

Rachelle is our deputy manager.

Sandrine

Sandrine Nadal

Job Title: Quality Assurance Manager

Sandrine is our quality assurance manager.

Andy

Andy Gardner

Job Title: Care Manager

Andy is our care manager.

Emily

Emily Hawkes

Job Title: Care Coordinator

Emily is our Care Coordinator.

No image found

Becki Bridger

Job Title: Care Coordinator

Becki works as a care coordinator.

Jane

Jane Constance

Job Title: HR Coordinator Joined: 2025

Jane is our HR Coordinator.

Lineley

Lineley Nadal

Job Title: HR Support

Lineley is our HR Support.

Wendy

Wendy Lindor

Job Title: Senior Care Assistant

Wendy is a Senior Care Assistant.

Joelle

Joelle Leonce

Job Title: Senior Care Assistant

Joelle is a Senior Care Assistant.

Kristine

Kristine Roces

Job Title: Senior Care Assistants

Kristine is Senior Care Assistant.

Varigna

Varigna Alexandre

Job Title: Care Assistant

Varigna is a Care Assistant.

Edmar

Edmar Hersbach

Job Title: Care Assistant

Edmar is a Care Assistant.

Anastasia

Anastasia Poplineau

Job Title: Care Assistant

Anastasia is a Care Assistant.

Jemeela

Jemeela Khoobloll

Job Title: Care Assistant

Jemeela is a Care Assistant.

Cruissyta

Cruissyta Bergue

Job Title: Care Assistant

Cruissyta is a Care Assistant.

Doriana

Doriana Matombé

Job Title: Care Assistant

Doriana is a Care Assistant.

Cristina

Cristina Benitez

Job Title: Care Assistant

Christina is a Care Assistant.

Langelihle

Langelihle Ncube

Job Title: Care Assistant

Langelihle is a Care Assistant.

Adrien

Adrien Ramoojee

Job Title: Care Assistant

Adrien is a Care Assistant.

Lynda

Lynda Zuzu

Job Title: Care Assistant

Lynda is a Care Assistant.

Josie

Josie Alexandre

Job Title: Care Assistant

Josie is a Care Assistant.

Umesh

Umesh Khoobloll

Job Title: Care Assistant

Umesh is a Care Assistant.

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Joanna Topize

Job Title: Care Assistant

Works as a care assistant.

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Beatrice Charamandy

Job Title: Care Assistant

Works as a care assistant.

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Velmer Ebramin

Job Title: Care Assistant

Works as a care assistant.

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Michell Buksakwe

Job Title: Care Assistant

Works as a care assistant.

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Tonderai Chireshe

Job Title: Care Assistant

Works as a care assistant.

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Tee Chirongoma

Job Title: Care Assistant

Works as a care assistant.

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Nancy Chirariko

Job Title: Care Assistant

Works as a care assistant.

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Rosy Chomunorwa

Job Title: Care Assistant

Works as a care assistant.

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Zahrah Fazilahmed

Job Title: Care Assistant

Works as a care assistant.

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Trish Gwenambira

Job Title: Care Assistant

Works as a care assistant.

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Trish Gwenambira

Job Title: Care Assistant

Works as a care assistant.

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Sharon Jepchirchir

Job Title: Care Assistant

Works as a care assistant.

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Parmeet Kaur

Job Title: Care Assistant

Works as a care assistant.

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Bijay Khadka

Job Title: Care Assistant

Works as a carer assistant.

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Hans Labrosse

Job Title: Care Assistant

Works as a care assistant.

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Vergie Llantero

Job Title: Care Assistant

Works as a care assistant.

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Munyaradzi Mafokosho

Job Title: Care Assistant

Works as a care assistant.

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Molly Matara

Job Title: Care Assistant

Works as a care assistant.

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Fauza Mbahairekyo

Job Title: Care Assistant

Works as a care assistant.

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Joyce Mbiyu

Job Title: Care Assistant

Works as a care assistant.

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Sandra Mirembe

Job Title: Care Assistant

Works as a care assistant.

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Lionel Mooneesamy

Job Title: Care Assistant

Works as a care assistant.

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Lucy Mqedi

Job Title: Care Assistant

Works as a care assistant.

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Rosyline Munya

Job Title: Care Assistant

Works as a care assistant.

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Fungai Munyaradzi

Job Title: Care Assistant

Works as a care assistant.

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Peace Nabwami

Job Title: Care Assistant

Works as a care assistant.

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Silvere Nadal

Job Title: Care Assistant

Works as a care assistant.

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Natasha Naicker

Job Title: Care Assistant

Works as a care assistant.

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Lufuno Ngulwhe

Job Title: Care Assistant

Works as a care assistant.

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Tracey O'Neil

Job Title: Care Assistant

Works as a care assistant.

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Siri Obahor

Job Title: Care Assistant

Works as a care assistant.

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Gloria Odumah

Job Title: Care Assistant

Works as a care assistant.

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Bivek Panday

Job Title: Care Assistant

Works as a care assistant.

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Yannick Poplineau

Job Title: Care Assistant

Works as a care assistant.

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Rejoice Rajabu

Job Title: Care Assistant

Works a care assistant.

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Linnet Taradiyi

Job Title: Care Assistant

Works as a care assistant.

No image found

Abdul Ramanu

Job Title: Care Assistant

Works as a care assistant.

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David Tancrel

Job Title: Care Assistant

Works as a care assistant.

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Lisa Tayo

Job Title: Care Assistant

Works as a care assistant.

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Audfrey Thanay

Job Title: Care Assistant

Works as a care assistant.

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Kim Tsikai

Job Title: Care Assistant

Works as a care assistant.

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Gladys Ukpere

Job Title: Care Assistant

Works as a care assistant.

No image found

Isabel Tsunguro

Job Title: Care Assistant

Works as a care assistant.

Frequently Asked Questions about One Day At A Time Home Care Ltd

How many Carers does One Day At A Time Home Care Ltd employ?

One Day At A Time Home Care Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact One Day At A Time Home Care Ltd to verify any information. View our terms and conditions. One Day At A Time Home Care Ltd has an Enhanced Service - more info.