One Day At A Time Home Care Ltd

Synegis House, 21 Crockhamwell Road, Woodley, Reading RG5 3LE
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9.6 76 Reviews
  • One Day At A Time Home Care Ltd, Reading
One Day At A Time Home Care is a family run, domiciliary care company based in Woodley. They cover all the areas from Woodley and around, examples; Earley, Winnersh, Wokingham, Finchampstead, Crowthorwn, Sonning, Hurst, Twyford and so on.

They aim to work in partnership with service users, their family and/or friends to provide care of the highest quality, promoting independence within the framework of the essential values of daily living.

One Day At A Time Home Care believes in placing local staff in local employment and is able to provide experienced care and support staff to look after every need, in the comfort of a person’s own home.

The team are committed to treating others, clients and staff alike, as their own.

'Love each other, always be truthful, smile and laugh often, and do what makes you happy' are the family values that they live by.

Helping others is what drives One Day At A Time Home Care and they do this by offering individuals the opportunity to stay at home, maintain their dignity and preserve as much freedom and independence as possible.

They strive to keep families together, alleviate any feeling of isolation, guilt and burden and endeavour to make sure the care they provide is safe and that they meet your expectations.
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £17.68 – £26.52

More info available on request

These prices are only a guideline, please contact One Day At A Time Home Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • One Day At A Time Home Care Ltd

Person in charge

  • Sandra Nadal-Tombé (Registered Manager)

One Day At A Time Home Care Ltd Reviews (76)

9.6

One Day At A Time Home Care Ltd has a Review Score of 9.6 (9.615) out of 10, based on 38 reviews in the last 2 years.
Over all time One Day At A Time Home Care Ltd has 76 reviews.

Overall Experience
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Date Published
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Reviewer Connection to One Day At A Time Home Care Ltd
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Total of 76, showing 41-60
Review from R S (Wife of Client) published on 24 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
One Day At A Time have been most reliable and helpful in arranging visits and outings for my husband with Alzheimer's. The carers have been friendly and competent and worked hard to build relationships. The manager is easy to contact and has worked hard to keep in touch and fit in with our plans.
Reply from Sandra Nadal-Tombé, Manager/Director at One Day At A Time Home Care Ltd

Thank you for your feedback. I am pleased to hear that you and your husband are benefiting from the care package you have arranged with us. We look forward to continue working together.

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Review from Robin B (Son of Client) published on 8 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you were to write a list of all the qualities that you would want in the carers for your family member, in my case, Father, the carers at One Day at A Time would tick every box! My father is mobility impaired and is bedroom-bound if not bed-bound. He is unable to do much for himself and needs 24/7
care. We were introduced to One Day at a Time after the NHS care package ran out after 6 weeks, some 18 months ago. We decided to ask One Day at a Time to come in each morning for 45 minutes to provide personal care, so washing, dressing in clean clothes etc. Each day that the carers come, my father is treated with respect and in a dignified manner. He is greeted with a smile and they show genuine care for his well-being. He looks forward to seeing the carers and enjoys getting to know them and having a laugh. I can honestly say that he gets more benefit from the carers coming than from the medication he has to take! I have no hesitation in recommending One Day at a Time to anyone who needs care.
Reply from Sandra Nadal-Tombé, Manager/Director at One Day At A Time Home Care Ltd

Dear esteemed relative, we really value you taking the time to provide us with such lovely feedback. We are pleased to hear that we have made a difference in your father's life. I must say that the feeling is mutual and it has been a great privilege knowing him.

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Review from Barry T (Client) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The general presentation to the user is very good overall. Greeting users in a cheery manner, which helps with rapport. Efficient use of allocated time and carrying out necessary checks, such as medication use, food intake and health care.
Reply from Sandra Nadal-Tombé, Manager/Director at One Day At A Time Home Care Ltd

Thank you for taking the time to provide us with your feedback. Your valuable opinion is helping us to improve our service.

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Review from Pamela B (Wife of Client) published on 4 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very happy with the service provided, although sometimes the team may run late at weekends and not let us know, this doesn't help my husband, and he gets quite anxious/impatient.
This is all I have to say for now.
Reply from One Day At A Time, Manager/Director at One Day At A Time Home Care Ltd

Thank you for your feedback. I really appreciate you taking the time to let us know how we can improve our service. We look forward to continue working together to provide the quality care that your loved one wants and needs.

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Review from S L (Grandson of Client) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using One Day at a Time for just over a year for my grandma. They have been amazing throughout, and they have taken away so much worry I had for my grandma looking after herself. All the staff are amazing and lovely and treat Grandma with care and respect. I get reports back whenever they
have been in to see her, and the staff ring me about anything urgent. I thoroughly recommend One Day At A Time.
Reply from Sandra Nadal-Tombé, Manager/Director at One Day At A Time Home Care Ltd

Thank you for taking the time in your busy schedule to provide some feedback. We are pleased to hear that you are happy with the service we are providing to your grandma. We continue to work together with you to improve the support we provide to her to help keep her safe in her own home.

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Review from A M (Son of Client) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a dementia sufferer, and following a fall and a stay in the hospital, she was referred to One Day At a Time for reablement. She was given excellent care, and following further assessments, we found that she needed daily help with all tasks at home.
We had no hesitation in asking them to
continue caring for my mother, and can not praise them enough for the help and support that she is now getting from them.
I would not hesitate to recommend them to others seeking the sort of assistance we are getting.
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Review from Caroline M (Daughter-in-law of Client) published on 5 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service for my mother-in-law, who has dementia and mobility problems. The team members we have met on our visits are lovely, extremely helpful and liaise with us directly when necessary. We could not ask for a better service.
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Review from Heather G (Wife of Client) published on 4 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This has been an excellent experience in our first few weeks of using the company. The visiting carers have been polite, friendly and very kind in their attitude when dealing with my husband.
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Review from M B (Client) assisted by family/friend published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One lady is warm and friendly, very professional and happy with the service given to me. She makes me feel safe in her hands.
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Review from R C (Daughter of Client) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the whole team at One Day at A Time. From the carers that take care of my mum, to the management team who go above and beyond, everyone we have interacted with has been immensely helpful and caring.
Not only does our family member trust the carers completely and have
a great rapport with them, but the communication between carers, management and ourselves has also been outstanding. I never doubt whether they will take action when medical help is needed, and their involvement has meant our family member is now able to access more regular medical help than ever before.
Having a family member with mental health and substance abuse issues can be incredibly draining. One Day at a Time has not only helped our family members but also relieved some of the burdens on us as we know and trust they will take care of them. This has had an immeasurable impact on our own mental health, as it finally feels like we have a trusted team in our corner.
Reply from Sandra Nadal-Tombé, Manager/Director at One Day At A Time Home Care Ltd

Thank you for taking the time to provide us with such lovely feedback. The communication has indeed been outstanding between the team and family members, which has for sure helped everyone, including you, to do the best we can. We look forward to continuing this partnership in supporting your loved one, One Day At A Time.

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Review from Avril J (Client) published on 27 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the care. Staff very pleasant, friendly and helpful. The only thing I didn't like was the seven o'clock bedtime, I would have liked it to be later. Apart from that, I was quite happy.
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Review from Lorraine S (Daughter-in-law of Client) published on 27 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant and friendly carers. Respectful and kind to my mother-in-law and attentive and careful regarding her individual needs. My mother-in-law has been making steady progress since her discharge from the hospital, and the carers have been a big help in encouraging her confidence and engaging
in activities to support daily living.
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Review from Maureen B (Daughter of Client) published on 6 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself, my brother and my mother, who receive the care, are happy with the service provided. I live in London and cannot be with Mum as often as I’d like, so it is important that I have peace of mind that she sees a carer twice a day to sort out her medication and food.
Reply from 1 Day at a Time, Manager/Director at One Day At A Time Home Care Ltd

Thank you for letting us know that you are happy with the care your mum is receiving. We are continuously working to improve the service we provide to our valued clients, and we hope that we continue to provide you with the peace of mind that your loved one is being cared for.

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Review from Patrick M (Client) assisted by family/friend published on 2 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very helpful and always caring 100%.
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Review from K M (Wife of Client) published on 2 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, really helpful and caring.
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Review from K G (Client) published on 1 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When introducing a new carer, the level of shadowing to ensure the carer is completely competent with all tasks is exceptional. The quality of care is consistent and thorough. The continuity of care is very important to me and definitely appreciate having the same carers day-to-day. Nothing is too much
trouble and they always try to be flexible. I have a good rapport with both the carers and management.
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Review from L C (Wife of Client) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the owner/employers to be professional, courteous and thorough. They are also proactive and provide good teaching skills, both practical and in theory, to their staff. The carers are patient and thoughtful and provide time for my husband. They are also understanding of my husband's frustrations.
My husband feels they help him with his activities of daily living.
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Review from C W (Son of Client) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using your services for almost three years.
We find the service good. We had a few teething problems with carer timings, but this has now been addressed and sorted.
We have never had any problems with the carer who visits our dad and the care they give our dad.
Any queries we have had
have been dealt with with a positive outcome.
Overall, we are pleased with the service and will continue to use One Day At A Time daycare.
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Review from S R (Husband of Client) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been using One Day At A Time for all her evolving and substantial care needs since October 2022. They have been and were the only agency that could actually accommodate us for location and the specific care requirements that my wife has after we were badly let down by a previous agency.
The
carers are friendly and engaging and provide a very caring, reliable and personable service across five visits per day. Their willingness to go the extra mile, usually with a smile on their face, has been a real stand out for both my wife and myself.
Any issues have been dealt with and resolved in a very quick and friendly manner, and I really feel they go the extra mile to make sure that my wife's needs are met as much as possible. I've found all of the staff and management (in particular) very approachable and friendly.
Unable to comment on value for money as the bill is picked up directly by the council, but the service is certainly of a very high standard.
Highly recommend.
Reply from Sandra Nadal-Tombé, Registered Manager at One Day At A Time Home Care Ltd

Thank you for taking the time to provide us with this lovely review. We have actually been providing care for your wife since October 2021 (I know, time flies, and it sure seems like yesterday). We are pleased to hear that you and your wife are happy with the service. We look forward to continuing this partnership and working together to help us to improve our service to an even higher standard.

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Review from Sara W (Daughter of Client) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers always arrived on time, they provided my mum with excellent service and were happy and friendly. Mum found them understanding and helpful and would have no problems recommending them to others.
Reply from Sandra Nadal-Tombé, Registered Manager at One Day At A Time Home Care Ltd

Dear Sara, thank you for the feedback on your mum's care. We are pleased to hear that she is happy with the service, and we look forward to continuing working together to improve our service.

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Current Review Score: 9.6 (9.615)

Overview of Review Score

The Review Score of 9.6 (9.615) out of 10 for One Day At A Time Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.615 for One Day At A Time Home Care Ltd is calculated as follows: ( (140 Excellents x 5) + (73 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 218 Ratings = 4.615
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for One Day At A Time Home Care Ltd is based on 37 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Feb 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (29)

Peter

Peter Tombé

Job Title: Director

Peter is our director.

Sandra

Sandra Nadal-Tombé

Job Title: Director & Registered Manager

Sandra is our director & registered manager.

Rachelle

Rachelle Boyling

Job Title: Deputy Manager

Rachelle is our deputy manager.

Sandrine

Sandrine Nadal

Job Title: Quality Assurance Manager

Sandrine is our quality assurance manager.

Jane

Jane Constance

Job Title: HR Coordinator Joined: 2025

Jane is our HR Coordinator.

Lineley

Lineley Nadal

Job Title: Care Manager

Lineley is our care manager.

Andy

Andy Gardner

Job Title: Care Manager

Andy is our care manager.

Emily

Emily Hawkes

Job Title: Care Coordinator

Emily is our Care Coordinator.

Wendy

Wendy Lindor

Job Title: Senior Care Assistant

Wendy is a Senior Care Assistant.

Joelle

Joelle Leonce

Job Title: Senior Care Assistant

Joelle is a Senior Care Assistant.

Kristine

Kristine Roces

Job Title: Senior Care Assistants

Kristine is Senior Care Assistant.

Varigna

Varigna Alexandre

Job Title: Care Assistant

Varigna is a Care Assistant.

Sue

Sue Warner

Job Title: Care Assistant

Sue is a Care Assistant.

Kulvinder

Kulvinder Kaur

Job Title: Care Assistant

Kulvinder is a Care Assistant.

Amanda

Amanda Benstock

Job Title: Care Assistant

Amanda is a Care Assistant.

Edmar

Edmar Hersbach

Job Title: Care Assistant

Edmar is a Care Assistant.

Anastasia

Anastasia Poplineau

Job Title: Care Assistant

Anastasia is a Care Assistant.

Jemeela

Jemeela Khoobloll

Job Title: Care Assistant

Jemeela is a Care Assistant.

Doriana

Doriana Matombé

Job Title: Care Assistant

Doriana is a Care Assistant.

Cruissyta

Cruissyta Bergue

Job Title: Care Assistant

Cruissyta is a Care Assistant.

Charity

Charity Mukwenhu

Job Title: Care Assistant

Charity is a Care Assistant.

Cristina

Cristina Benitez

Job Title: Care Assistant

Christina is a Care Assistant.

Aneno

Aneno Muringani

Job Title: Care Assistant

Aneno is a Care Assistant.

Langelihle

Langelihle Ncube

Job Title: Care Assistant

Langelihle is a Care Assistant.

Adrien

Adrien Ramoojee

Job Title: Care Assistant

Adrien is a Care Assistant.

Lynda

Lynda Zuzu

Job Title: Care Assistant

Lynda is a Care Assistant.

Umesh

Umesh Khoobloll

Job Title: Care Assistant

Umesh is a Care Assistant.

Jean

Jean Francois Lindor

Job Title: Care Assistant

Jean is a Care Assistant.

Josie

Josie Alexandre

Job Title: Care Assistant

Josie is a Care Assistant.

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