Same Ways Care Ltd

This has been much appreciated knowing that she is safe and well looked after.

I am only 90, but when decrepitude catches up, I'll be on the phone to Same Ways!

This is an excellent service and very happy.

Same Ways cared for my mother at her home from the end of the "lockdown" in 2021 until the end of March this year. They provided a team of dedicated staff who: - made her cups of tea, prepared her meals, managed the food supply in her fridge, secured medication when it ran out, - liaised with multiple different adult social care organisations, healthcare organisations, GP practice, district nurse and hospitals (which is a project management job in itself) and - made her beds, did her washing, chatted to her, brought in their paintings and artwork and managed multiple crises as they occurred. They kept me up to date, and I had regular status updates and planning calls with Same Ways. All-round, the team were very supportive, and many individual carers went out of their way to help my mum.

My aunt was supported by Same Ways Care when her health deteriorated. The care she received was excellent, she was treated with dignity and respect, and carers often went the extra mile for her, taking her for coffee or to the garden centre. Nothing was too much trouble for them, which made my aunt very happy. Management was very helpful when I called the office, especially towards the end of my aunt's life. Thank you, Same Way Care, for a love experience in caring.

The overall service provided to my aunt was very good, and some staff exceeded their remit in their efforts to encourage my aunt, who has dementia, to call and drink; some even brought treats in for her. It was not always easy to find out how my aunt was progressing since paper care notes were moved to online recording, but care managers provided updates where required. The billing system was not always that transparent, but staff dealt with queries about discrepancies and did their best to resolve them. Overall, I was very happy with the care given to my aunt.

Very pleased with all the carers I have!

Same Ways were always caring for my relative, sometimes in challenging circumstances. One criticism is that information did not flow from Same Ways to family members as well as I would have liked.

I am very happy with the service I get and with all the carers.

I am being looked after very well. The carers are always helpful, and I am happy with the service that is provided.

Naturally it is easier to relate to some carers but we are all different and generally we have a good relationship with them all.

The care Same Ways has provided for my Mum has been amazing. Not just what they do while they are here, but more they make the time to sit and chat with her. As a family, this has really helped us know Mum is being well cared for and that she will see someone for a chat every day, especially during these difficult times. We have all noticed such a difference in her mental health as well as physical.

Friendly and efficient service with care and respect.

Carers need to know how to deal with catheters, some are not sure.

I have found the service provided by Same Ways Care Ltd to be excellent. The carers are always pleasant and keep excellent time. The admin staff are very flexible if a visit time needs to be changed so that the client can meet appointment times.

I receive visits weekly fro the company's carer with rare exceptions this is always the same carer who is, therefore, familiar with my needs. She is friendly, polite and not excessively formal. She does what I request and does not need reminding of my preferences. I am happy with the quality of the service bearing in mind that my requirements are not elaborate or complicated.

Excellent service, carers are most helpful and friendly.

The manager who runs this care company, along with her great team, is a very caring lady with a great deal of experience. My mother suffers with dementia and needs a lot of understanding. When Mum is having a bad day, the manager takes her out for lunch and this really helps with Mum's moods. A great team of people.

Generally, the management always tries to comply with our needs and keeps improving its service. Despite all the improvement, they have made as a service there are some areas which could be improved. Staff timing, some staff could be friendlier. At the end, I would like to thank you for the service that you provide us.

I am happy. The carers care for me very well, take me shopping, clean my house and talk to me.