Same Ways Care Ltd

78 Cumnor Road, Boars Hill, Oxford OX1 5JP
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9.6 44 Reviews
  • Same Ways Care Ltd, Oxford
Are you looking for personal care and support services for your ageing relatives? Contact Same Ways Care Limited. They provide a comprehensive range of personal care and ongoing support services tailored to meet your individual needs and requirements.

Staff are dedicated to providing your loved ones with the care they deserve and offer quality home care services for all their clients. They also offer domiciliary and live in care. If you have any queries, call them today.
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Care Provided by Same Ways Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34

Please call Same Ways for your individual care needs and personal assessment.

These prices are only a guideline, please contact Same Ways Care Ltd to find out the exact price for your requirements.

Contact Same Ways Care Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Same Ways Care Ltd to get a personalised quote.

Good to Know

Owner

  • Same Ways Care Ltd
  • Privately Owned

Person in Charge

  • Theresa Whitford (Registered Manager)

Same Ways Care Ltd Reviews (44)

9.6

Same Ways Care Ltd has a Review Score of 9.6 (9.600) out of 10, based on 15 reviews in the last 2 years.
Over all time Same Ways Care Ltd has 44 reviews.

Overall Experience
  • 33
  • 10
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  • 1
Date Published
  • 44
  • 5
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  • 15
  • 29
Reviewer Connection to Same Ways Care Ltd
  • 18
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Total of 44, showing 21-40
Review from N P (Son of Client) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Same Ways cared for my mother at her home from the end of the "lockdown" in 2021 until the end of March this year. They provided a team of dedicated staff who: - made her cups of tea, prepared her meals, managed the food supply in her fridge, secured medication when it ran out, - liaised with multiple
different adult social care organisations, healthcare organisations, GP practice, district nurse and hospitals (which is a project management job in itself) and - made her beds, did her washing, chatted to her, brought in their paintings and artwork and managed multiple crises as they occurred. They kept me up to date, and I had regular status updates and planning calls with Same Ways. All-round, the team were very supportive, and many individual carers went out of their way to help my mum.
Reply from Theresa Whitford, Manager at Same Ways Care LtdThank you for such a lovely review. It was a pleasure looking after your mum. She was very much liked by the team who visited her. We wish her and your family all the best for the future.
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Review from R E (Niece of Client) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was supported by Same Ways Care when her health deteriorated. The care she received was excellent, she was treated with dignity and respect, and carers often went the extra mile for her, taking her for coffee or to the garden centre. Nothing was too much trouble for them, which made my aunt
very happy. Management was very helpful when I called the office, especially towards the end of my aunt's life. Thank you, Same Way Care, for a love experience in caring.
Reply from Theresa Whitford, Manager at Same Ways Care LtdThank you for such a positive review. We will pass on your thanks to the team.
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Review from Christine I (Niece of Client) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall service provided to my aunt was very good, and some staff exceeded their remit in their efforts to encourage my aunt, who has dementia, to call and drink; some even brought treats in for her. It was not always easy to find out how my aunt was progressing since paper care notes were moved
to online recording, but care managers provided updates where required. The billing system was not always that transparent, but staff dealt with queries about discrepancies and did their best to resolve them. Overall, I was very happy with the care given to my aunt.
Reply from Theresa Whitford, Manager at Same Ways Care LtdThank you for your review. We continually seek improvement and updated systems to enable us and our carers to provide a personal service. I am sorry you found the billing process difficult at times. We do not have any influence in how the council deal with their billing process, but I understand that the Financial Director, for Same Ways, supported you in trying to understand these issues.
We will pass on your kind comments to the team.
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Review from Barbara H (Client) assisted by family/friend published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with all the carers I have!
Reply from Theresa Whitford, Manager at Same Ways Care LtdThank you for your kind review. I will pass your comments on to the care team.
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Review from Janet A (Daughter of Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum and I are very pleased with her care from Same Ways. The carers she has from day to day are always kind, caring and helpful. Thank you very much.
Reply from Theresa Whitford, Manager at Same Ways Care LtdThank you for your kind review. We endeavour to match up our care team with our clients. We will pass on your thanks to the team.
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Review from J B (Niece of Client) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Same Ways were always caring for my relative, sometimes in challenging circumstances. One criticism is that information did not flow from Same Ways to family members as well as I would have liked.
Reply from Theresa Whitford, Manager at Same Ways Care LtdThank you for your review and your feedback. We will take on board your comments.
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Review from P T (Client) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the service I get and with all the carers.
Reply from Theresa Whitford, Manager at Same Ways Care LtdThank you for your review. We appreciate your positive comments and will feedback to our staff.
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Review from D J (Client) assisted by family/friend published on 27 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am being looked after very well. The carers are always helpful, and I am happy with the service that is provided.
Reply from Theresa Whitford, Manager at Same Ways Care LtdThank you for your kind comments in regards to the team members. We always look forward to feedback so we can provide a better service.
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Review from E A (Wife of Client) published on 7 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most of the carers are very considerate and helpful and treat the client with dignity.
Naturally it is easier to relate to some carers but we are all different and generally we have a good relationship with them all.
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Review from Clare C (Daughter of Client) published on 8 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care Same Ways has provided for my Mum has been amazing. Not just what they do while they are here, but more they make the time to sit and chat with her. As a family, this has really helped us know Mum is being well cared for and that she will see someone for a chat every day, especially during
these difficult times. We have all noticed such a difference in her mental health as well as physical.
Reply from Lucian Arseni, Director at Same Ways Care LtdThank you for your review, Clare. We are grateful. Thank you, Same Ways Care Ltd.
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Review from D C (Son of Client) published on 8 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and efficient service with care and respect.
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Review from J T (Wife of Client) published on 30 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers need to know how to deal with catheters, some are not sure.
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Review from B S (Client) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the service provided by Same Ways Care Ltd to be excellent. The carers are always pleasant and keep excellent time. The admin staff are very flexible if a visit time needs to be changed so that the client can meet appointment times.
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Review from P P (Client) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I receive visits weekly fro the company's carer with rare exceptions this is always the same carer who is, therefore, familiar with my needs. She is friendly, polite and not excessively formal. She does what I request and does not need reminding of my preferences. I am happy with the quality of the
service bearing in mind that my requirements are not elaborate or complicated.
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Review from B J (Client) assisted by family/friend published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, carers are most helpful and friendly.
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Review from D S (Daughter of Client) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager who runs this care company, along with her great team, is a very caring lady with a great deal of experience. My mother suffers with dementia and needs a lot of understanding. When Mum is having a bad day, the manager takes her out for lunch and this really helps with Mum's moods. A great
team of people.
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Review from Ghada A (Daughter of Client) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, the management always tries to comply with our needs and keeps improving its service. Despite all the improvement, they have made as a service there are some areas which could be improved. Staff timing, some staff could be friendlier. At the end, I would like to thank you for the service
that you provide us.
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Review from M J (Client) published on 17 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy. The carers care for me very well, take me shopping, clean my house and talk to me.
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Review from L S (Client) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been unwell for a very long time. The carers, they are very good. They wash me and dress me.
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Review from P S (Client) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with help I am getting.
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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Same Ways Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.750 for Same Ways Care Ltd is calculated as follows: ( (80 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) + (4 Very Poors x 1) ) ÷ 88 Ratings = 4.75
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Same Ways Care Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 4.85
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Oct 2020

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (5)

Tracey

Tracey Samways

Job Title: Director Joined: 2018

Care Director of Same Ways Care Ltd

Lucian

Lucian Arseni

Job Title: Financial Director Same Ways Care Ltd Joined: 2018

Financial Director Same Ways Care Ltd

Theresa

Theresa Whitford

Job Title: Registered Manager Joined: 2023

Registered Manager

Karen

Karen Elder

Job Title: Office Manager Joined: 2023

Karen is our Office Manager

Sue

Sue Jayirayi

Job Title: Senior Carer Joined: 2025

Senior Carer

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Same Ways Care Ltd to verify any information. View our terms and conditions. Same Ways Care Ltd has an Enhanced Service - more info.