Support Solutions (Yorkshire)

Founded in 2014, Support Solutions is led by Catherine is a registered social worker with a BA in Health and Social Care (Management of Services). Her experience across public, private, and charity sectors gives her a deep understanding of the challenges families face in accessing quality care.

As the responsible / nominated individual she oversees regulated activities in the company, ensuring compliance with bodies like the CQC.

Catherine is passionate about improving home care by investing in well-trained, dedicated staff. She directly manages operations in York, Harrogate, and Beverley, supporting franchises under her brand with a strong focus on governance and quality.

Cameron joined the company in January 2017 as an apprentice, where he gained valuable insight into the operations of a care organisation while developing a strong foundation in the sector. His passion for the business led him to pursue an accountancy apprenticeship, through which he has earned several qualifications and continues to advance his studies in the field.

Driven, dedicated, and sharing the same commitment to excellence as his mother, Cameron has become a valued asset to the company. His approachable nature, professionalism, and sense of humour make him a pleasure to work with—highly regarded by both clients and colleagues alike.

Chantelle brings a wealth of experience to her role and was promoted to Registered Business Manager in November 2025 in recognition of her outstanding contribution to the service. She began her career as a support worker within the health and social care sector, where her strong work ethic, efficiency, and attention to detail quickly distinguished her. These qualities supported her successful progression into a business administration role, where she played a key part in streamlining processes and enhancing operational effectiveness. Through continued development and leadership, Chantelle advanced into senior management and now leads the service as Registered Manager, ensuring high standards of care, compliance, and operational excellence.

Her qualifications include a Care Certificate, an NVQ Level 3 in Health & Social Care, and a PMVA (Prevention and Management of Violence and Aggression) certificate. She has also completed a Level 5 qualification in Operations Management, reflecting her commitment to continuous professional growth and excellence in service delivery.

Patricia is a committed and compassionate Senior Care Manager who began her career as a support worker. Her empathy, keen attention to detail, and strong rapport with clients quickly distinguished her, leading to her promotion to a leadership role. In her current position, Patricia expertly oversees the development and implementation of personalised care plans, ensuring that each client’s individual needs are met with the highest standard of care.

She holds a Care Certificate and a Train the Trainer certification in Manual Handling. Patricia is currently pursuing a Level 5 Diploma in Leadership and Management for Adult Care as part of her ongoing professional development.

Ryan joined the team as a Marketing Assistant while working towards his Level 4 Marketing Executive qualification. Since then, he has progressed into the role of Marketing Coordinator for the group, reflecting both his development and the value he brings to the team.

Ryan offers a fresh perspective and a creative approach to the organisation’s marketing initiatives. He is involved in a wide range of activities, including campaign planning, content creation, and social media management, where he continues to build his expertise and demonstrate a strong passion for marketing.

Ryan is known for his enthusiasm, adaptability, and proactive approach to learning, all of which have helped him quickly establish himself as a key member of the team.

His qualifications include a Level 3 Extended Diploma in Creative Media Practice (TV & Film), a certificate in the Fundamentals of Digital Marketing, and a Level 4 Marketing Executive qualification.

Lola is our highly organised and approachable Office Administrator, playing a vital role in keeping our day-to-day operations running smoothly. She is responsible for managing staff and client rotas, coordinating annual leave bookings, and providing essential commissioning support to ensure services are delivered efficiently. Lola also oversees a wide range of general administrative functions, including supporting the recruitment process and maintaining accurate records.

She holds an MSc in Business Management, bringing strong organisational, communication, and problem-solving skills to her role. With her attention to detail and proactive approach, Lola is a key point of contact for both staff and clients, helping to ensure a well-coordinated and professional service at all times.