Support Solutions (Yorkshire)

99 Walmgate, York YO1 9UA
Review Us
9.5 34 Reviews
Support Solutions provides home care services across York, Harrogate, and Beverley, supporting both children and adults. Registered and trusted, they offer personalised care tailored to each individual's needs and preferences.

By integrating assistive technology, Support Solutions enhances the quality and safety of care, giving families peace of mind. Their team is extensively trained in specialised areas, making them both flexible and highly knowledgeable.

Continuity of care is a priority. Support Solutions minimises staff rotation, allowing carers to build strong, trusting relationships with clients. Their low staff turnover reflects a culture of respect and appreciation for their workforce.

Services range from one-hour visits to full 24-hour live-in care. Support includes personal care, medication support, cleaning, meal preparation, as well as specialist services such as dementia care, cancer care, and palliative support.

Only carefully vetted and qualified professionals join the team. Staff undergo rigorous recruitment, including DBS checks and references, and receive ongoing training beyond the standard Care Certificate. Leadership is provided by experienced managers, many of whom are qualified or working towards Level 5 in Health & Social Care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29.60 – £31.90
  • Weekly Live-in Care Fees: £1250 – £1599

Payments can be by cheque, bank, card.


Admin Fees may apply for some payment services.

These prices are only a guideline, please contact Support Solutions (Yorkshire) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Julie Fitzmaurice (Registered Manager)

Support Solutions (Yorkshire) Reviews (34)

Total of 34, showing 21-34
9.5

Support Solutions (Yorkshire) has a Review Score of 9.5 (9.514) out of 10, based on 23 reviews in the last 2 years. Over all time Support Solutions (Yorkshire) has 34 reviews.

Overall Experience

  • 21
  • 9
  • 3
  • 1
  • 0

Date Published

34
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11
Overall Experience  Overall Experience 4.0 out of 5

Support Solutions have been providing care for my father for the past six months. The service they have provided has been great, even through stagffing issues they still provided the care we required. Any issues we have experienced have been resolved quickly and contact with management has been second
to none, faultless.

Reply from Catherine McClure, Managing Director at Support Solutions (Yorkshire)

Thank you so much, the team will delighted with your review.

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Overall Experience  Overall Experience 5.0 out of 5

Overall, the care is a lot better than in hospital. This is a fact. My wife has improved so much. The staff are really good and brilliant with my wife.

Reply from Catherine McClure, Managing Director at Support Solutions (Yorkshire)

Thank you so much, the team can be very proud of your comments.

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Overall Experience  Overall Experience 5.0 out of 5

My experience with your company has been excellent, with all the people I had dealings with.

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Overall Experience  Overall Experience 5.0 out of 5

Everything is fine - no complaints. The staff are very pleasant and carry out the work efficiently.

Reply from Catherine McClure, Managing Director at Support Solutions (Yorkshire)

Thank you so much for taking the time to do this for the team.

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Overall Experience  Overall Experience 5.0 out of 5

The service provided by your staff is remarkable, all of them give peace of mind to my wife and I. Nothing is too much trouble, if any situation is beyond my wife and I, require expertise and sympathy, all members of your staff take whatever needs to be done.
Questions of time and daily pressure do
not allege that they must give their next client(s) priority.
Furthermore, all your staff give their expertise with both service and a smile.

Reply from Catherine McClure, Managing Director at Support Solutions (Yorkshire)

Thank you for your lovely review, our team will really appreciate the kind words.

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Overall Experience  Overall Experience 5.0 out of 5

My mum had two previous care providers prior to Support Solutions, and they have been a godsend. Attentive, kind and caring. Have a lot of time for my mum, who has dementia. Rings me for advice, and I personally feel settled with not living locally.

Reply from Catherine McClure, Managing Director at Support Solutions (Yorkshire)

Thank you so much - we do have a great staff team, and it's so pleasing to know they have a good relationship with you all. Always happy to help where we can.

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Overall Experience  Overall Experience 2.0 out of 5

Disappointing. Some of the carers were very good, however, numerous times basic tasks such as administration of medication and meals were not actioned on visits to my mother. One visit involved her being left on the floor and the incident was not reported to the duty manager or myself. The incident
was denied until video evidence was provided. On receipt of the evidence, our contract was terminated by the company. They were happy to take our money for years until we complained about examples of negligence. The issue was reported to Safeguard and local social services/MP. We didn't hear of the outcome or receive an apology from management etc.

Reply from Catherine McClure, Managing Director at Support Solutions (Yorkshire)

The company were disappointed to receive this 12 months after the service had finished. An incident (Oct 2021) did occur but not in the way portrayed. The company reacts immediately to any concerns. An incident was raised at the time, the on-call manager informed the son immediately. We requested the camera footage as part of our investigation which was then shared with safeguarding. None of it shows a client on the floor. The staff member involved attended the next day. She apologised for not being able to carry out some of her support due to mobilisation of the client. An apology was sent on more than one occasion via email, letter and throughout the investigation, we also offered to meet with the son via the MP, this was not taken up. We supplied a service for over 3 years to the client and notice given, but for staffing in covid times, we stopped in Dec 2021. We are very sorry that we had to raise a safeguarding and after such a long time we must share this with others.

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Overall Experience  Overall Experience 5.0 out of 5

I like to see them. Friendly carers.

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Overall Experience  Overall Experience 4.0 out of 5

Friendly carers. I look forward to their visits.

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Overall Experience  Overall Experience 5.0 out of 5

The carers are always friendly and helpful. They do all that is needed and never seem to be rushing or wanting to go on to their next client.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent care company. Fantastic carers.

Reply from Catherine McClure, Managing Director at Support Solutions (Yorkshire)

Thank you so much for such kindness, the team love coming to you too.

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Overall Experience  Overall Experience 4.0 out of 5

Support workers visit daily assisting with showering, dressing and breakfast. I enjoy the visits and company of the carers.

Reply from Catherine McClure, Managing Director at Support Solutions (Yorkshire)

Thank you for such kindness, the team love coming too.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent front line staff. Caring, understanding, patient and compassionate, all with a sense of humour. However, office communication, in our experience could be improved.

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Overall Experience  Overall Experience 5.0 out of 5

I find the service provided is excellent and the carers respect me and do the tasks I ask to be done with cheerfulness. They are reliable and I know if they are due for a care visit, they will come. They always leave me feeling safe and spend all the time of the visit with me.

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Current Review Score: 9.5 (9.514)

Overview of Review Score

The Review Score of 9.5 (9.514) out of 10 for Support Solutions (Yorkshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.514 for Support Solutions (Yorkshire) is calculated as follows: ( (86 Excellents x 5) + (38 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 138 Ratings = 4.514

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Support Solutions (Yorkshire) is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Oct 2017

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (1)

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Meet the Team (8)

Catherine

Catherine McClure

Job Title: Managing Director

Joined: 2014

Founded in 2014, Support Solutions is led by Catherine is a registered social worker with a BA in Health and Social Care (Management of Services). Her experience across public, private, and charity sectors gives her a deep understanding of the challenges families face in accessing quality care.

As the responsible / nominated individual she oversees regulated activities in the company, ensuring compliance with bodies like the CQC.

Catherine is passionate about improving home care by investing in well-trained, dedicated staff. She directly manages operations in York, Harrogate, and Beverley, supporting franchises under her brand with a strong focus on governance and quality.
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Cameron

Cameron McClure

Job Title: Finance Director

Joined: 2017

Cameron joined the company in January 2017 as an apprentice, where he gained valuable insight into the operations of a care organisation while developing a strong foundation in the sector. His passion for the business led him to pursue an accountancy apprenticeship, through which he has earned several qualifications and continues to advance his studies in the field.

Driven, dedicated, and sharing the same commitment to excellence as his mother, Cameron has become a valued asset to the company. His approachable nature, professionalism, and sense of humour make him a pleasure to work with—highly regarded by both clients and colleagues alike.
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Julie

Julie Fitzmaurice

Job Title: Registered Manager

Joined: 2022

Julie brings extensive experience and dedication to the field of health and social care. She began her career at our Beverley branch, where her exceptional performance led to her current role overseeing both the Beverley and York branches. Her commitment to delivering outstanding support to our clients is evident in every aspect of her work.

Julie holds a Care Certificate and a Level 3 Diploma in Health & Social Care. She is currently advancing her professional development by working towards a Level 5 Diploma in Leadership and Management for Adult Care.
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Patrica

Patrica Murowe

Job Title: Senior Care Manager

Joined: 2022

Patricia is a committed and compassionate Senior Care Manager who began her career as a support worker. Her empathy, keen attention to detail, and strong rapport with clients quickly distinguished her, leading to her promotion to a leadership role. In her current position, Patricia expertly oversees the development and implementation of personalised care plans, ensuring that each client’s individual needs are met with the highest standard of care.

She holds a Care Certificate and a Train the Trainer certification in Manual Handling. Patricia is currently pursuing a Level 5 Diploma in Leadership and Management for Adult Care as part of her ongoing professional development.
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Tom

Tom Blakeston

Job Title: Care Coordinator

Joined: 2025

Tom is a highly experienced and dedicated Care Coordinator with over 15 years of service in the health and social care sector. He holds a Care Certificate, a Level 3 qualification in Health & Social Care, and a Level 4 Diploma in Social Welfare. His comprehensive knowledge and practical experience enable him to deliver exceptional, person-centred support to clients.

Throughout his career, Tom has held senior roles across various care organisations, consistently demonstrating strong leadership and a deep commitment to high-quality care. His compassionate approach and attention to individual needs ensure that each client receives tailored, respectful, and empowering support.
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Anne

Anne Muzondo

Job Title: Senior Support Worker

Joined: 2024

Anne is a highly skilled Senior Support Worker, bringing both expertise and leadership to her role. She holds a Level 4 qualification in Health and Social Care (Advanced) and a Level 5 qualification in Health and Social Care Management, reflecting her commitment to professional development and excellence in care delivery.

With extensive experience in community-based care, Anne is dedicated to ensuring that individuals receive personalised, compassionate support tailored to their unique needs. Her strong leadership abilities enable her to guide and mentor team members effectively, promoting best practices and maintaining the highest standards of care.
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Chantelle

Chantelle Allan

Job Title: Business Support Manager

Joined: 2021

Chantelle brings a wealth of experience to her role, having begun her career as a support worker within the health and social care sector. Her strong work ethic, efficiency, and attention to detail led to a successful transition into a business administration role, where she played a key part in streamlining processes and enhancing operational effectiveness. In her current position, Chantelle oversees a range of administrative functions, ensuring the smooth day-to-day running of operations and providing essential support to the wider team.

Her qualifications include a Care Certificate, an NVQ Level 3 in Health & Social Care, and a PMVA (Prevention and Management of Violence and Aggression) certificate. She has also recently completed a Level 5 qualification in Operations Management, reflecting her commitment to continuous professional growth and excellence in service delivery.
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Ryan

Ryan Saynor

Job Title: Marketing Assistant

Joined: 2024

Ryan joined the team as an apprentice while pursuing his Level 4 Marketing Executive qualification. As the youngest member of the team, he brings a fresh perspective and a creative approach to our marketing initiatives.

His enthusiasm, adaptability, and strong willingness to learn have quickly established him as a valuable member of the team. Ryan contributes across various areas, including campaign planning, content creation, and social media management—demonstrating both growing expertise and a clear passion for the field.

Ryan’s qualifications include a Level 3 Extended Diploma in Creative Media Practice (TV & Film) and a certificate in the Fundamentals of Digital Marketing. He is currently working towards completing his Level 4 Marketing Executive qualification, further enhancing his skills and knowledge in the industry.
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