The support is very good without which I would sometimes struggle to go outdoors
A F (Client)
Found everyone to be helpful and obliging showing a great level of care
J P (Client)
Been with Support Solutions for nearly 8 years, they help me to go shopping and keep my flat clean
P H (Client)
Payments can be by cheque, bank, card.
Admin Fees may apply for some payment services.
These prices are only a guideline, please contact Support Solutions (Yorkshire) to find out the exact price for your requirements.
Support Solutions (Yorkshire) has a Review Score of 9.5 (9.514) out of 10, based on 23 reviews in the last 2 years. Over all time Support Solutions (Yorkshire) has 34 reviews.
Review from P M (Daughter of Client) published on 31 May 2024
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Reply from Catherine McClure, Managing Director at Support Solutions (Yorkshire)
Thank you so much, the team will delighted with your review.
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Review from Mick O (Husband of Client) published on 24 May 2024
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Reply from Catherine McClure, Managing Director at Support Solutions (Yorkshire)
Thank you so much, the team can be very proud of your comments.
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Review from J L (Client) published on 6 September 2023
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Review from G A (Husband of Client) published on 24 May 2023
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Reply from Catherine McClure, Managing Director at Support Solutions (Yorkshire)
Thank you so much for taking the time to do this for the team.
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Review from Brian N (Client) published on 7 March 2023
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Reply from Catherine McClure, Managing Director at Support Solutions (Yorkshire)
Thank you for your lovely review, our team will really appreciate the kind words.
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Review from D P (Daughter of Client) published on 1 February 2023
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Reply from Catherine McClure, Managing Director at Support Solutions (Yorkshire)
Thank you so much - we do have a great staff team, and it's so pleasing to know they have a good relationship with you all. Always happy to help where we can.
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Review from Ashley S (Son of Client) published on 13 December 2022
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Reply from Catherine McClure, Managing Director at Support Solutions (Yorkshire)
The company were disappointed to receive this 12 months after the service had finished. An incident (Oct 2021) did occur but not in the way portrayed. The company reacts immediately to any concerns. An incident was raised at the time, the on-call manager informed the son immediately. We requested the camera footage as part of our investigation which was then shared with safeguarding. None of it shows a client on the floor. The staff member involved attended the next day. She apologised for not being able to carry out some of her support due to mobilisation of the client. An apology was sent on more than one occasion via email, letter and throughout the investigation, we also offered to meet with the son via the MP, this was not taken up. We supplied a service for over 3 years to the client and notice given, but for staffing in covid times, we stopped in Dec 2021. We are very sorry that we had to raise a safeguarding and after such a long time we must share this with others.
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Review from N C (Client) published on 20 July 2020
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Review from J R (Client) published on 9 July 2020
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Review from C M (Client) published on 9 July 2020
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Review from S H (Husband of Client) published on 11 June 2020
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Reply from Catherine McClure, Managing Director at Support Solutions (Yorkshire)
Thank you so much for such kindness, the team love coming to you too.
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Review from R B (Client) published on 11 June 2020
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Reply from Catherine McClure, Managing Director at Support Solutions (Yorkshire)
Thank you for such kindness, the team love coming too.
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Value for Money
Review from D O (Husband of Client) published on 1 June 2020
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Review from Jan H (Client) published on 14 May 2020
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The Review Score of 9.5 (9.514) out of 10 for Support Solutions (Yorkshire) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.514 for Support Solutions (Yorkshire) is calculated as follows: ( (86 Excellents x 5) + (38 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 138 Ratings = 4.514
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Support Solutions (Yorkshire) is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Oct 2017
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Support Solutions (Yorkshire)
Date: Wednesday 21 Jul 2021 More details
Job Title: Managing Director
Joined: 2014
Job Title: Finance Director
Joined: 2017
Job Title: Registered Manager
Joined: 2022
Job Title: Senior Care Manager
Joined: 2022
Job Title: Care Coordinator
Joined: 2025
Job Title: Senior Support Worker
Joined: 2024
Job Title: Business Support Manager
Joined: 2021
Job Title: Marketing Assistant
Joined: 2024
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