They were happy to do anything that was needed yet always found time for a friendly chat.Caroline F(Client / Service User)
The staff team are genuinely interested in the person they are supportingF L(Daughter of Client/Service User)
The staff members and management team offer an outstanding serviceF L(Daughter of Client/Service User)
They were happy to do anything that was needed yet always found time for a friendly chat.Caroline F(Client / Service User)
The staff team are genuinely interested in the person they are supportingF L(Daughter of Client/Service User)
The staff members and management team offer an outstanding serviceF L(Daughter of Client/Service User)
Abney & Baker provide high-quality care services designed not only to support clients in living as happily, comfortably, and independently as possible in their own homes, but also to promote preventative care that helps maintain wellbeing and independence for longer.
From offices in Bath and Melksham, Abney & Baker serve clients across Bath and West Wiltshire, including Melksham, Corsham, Chippenham, Devizes and Trowbridge. They are a highly regarded provider of care...
Abney & Baker provide high-quality care services designed not only to support clients in living as happily, comfortably, and independently as possible in their own homes, but also to promote preventative care that helps maintain wellbeing and independence for longer.
From offices in Bath and Melksham, Abney & Baker serve clients across Bath and West Wiltshire, including Melksham, Corsham, Chippenham, Devizes and Trowbridge. They are a highly regarded provider of care and support for older people, individuals with learning difficulties, and those living with illnesses or injuries that require extra help to remain independent.
As well as delivering practical, hands-on care, Abney & Baker’s dedicated team offers vital mental and emotional support—encouraging clients to stay active, engaged, and empowered to do as much for themselves as possible. This proactive approach helps to reduce risks, maintain independence, and improve quality of life.
The organisation also takes pride in caring for its carers. By ensuring that team members feel valued, respected, and supported, Abney & Baker create the foundation for delivering the highest quality care and support to their loved ones.
Care Provided by Abney & Baker - Melksham
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£38.95 - £43.35
Weekly Live-in Care
£1,785 - £2,095
To help make sure you have all the information you need to make a decision, one of our area managers will arrange to meet with you in person at home. During that visit they will discuss the support you'd like, what you're looking to achieve and design a care and wellbeing plan to ensure you remain independent, safe and happy for as long as possible.
The price(s) shown are provided by the agency. Contact Abney & Baker - Melksham for full pricing details and T&Cs.
Contact Abney & Baker - Melksham to get a personalised quote:
Abney & Baker - Melksham has a Review Score of 9.7 (9.663) out of 10, based on 9 reviews in the last 2 years. Over all time Abney & Baker - Melksham has 46 reviews.
Review from Mike C (Son of Client) published on 15 May 2023 Submitted via Website•
Overall Experience
If you are looking for a compassionate, caring and professional team to care for an elderly loved one, then these guys are simply the best. All of the staff provided first-class care for our 97-year-old mother who passed away peacefully at home.
If you are looking for a compassionate, caring and professional team to care for an elderly loved one, then these guys are simply the best. All of the staff provided first-class care for our 97-year-old mother who passed away peacefully at home.
↩Reply from Ian Willis, Director at Abney & Baker - Melksham
Thank you so much for your review. We’re over the moon that you think we’re the best.
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Review from R R (Niece of Client) published on 12 May 2023 Submitted via Postal Card•
Overall Experience
During the last month, my aunt has had some additional medical issues so I have been staying with her. I have met a number of her carers and they have all been so friendly and kind to my aunt. I am so grateful for them contacting me when I have not been here and they have concerns over her. A very...
During the last month, my aunt has had some additional medical issues so I have been staying with her. I have met a number of her carers and they have all been so friendly and kind to my aunt. I am so grateful for them contacting me when I have not been here and they have concerns over her. A very caring and helpful team.
↩Reply from Ian Willis, Director at Abney & Baker - Melksham
Thank you so much for your lovely words. It's a pleasure to be able to support your aunt.
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Review from A S (Client / Service User) published on 9 May 2023 Submitted via Postal Card•
Overall Experience
Always friendly and helpful, prepared to explain what they are doing.
Always friendly and helpful, prepared to explain what they are doing.
↩Reply from Ian Willis, Director at Abney & Baker - Melksham
Thank you so much for your lovely review. We really appreciate it.
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Review from J C (Client / Service User) published on 5 May 2023 Submitted via Postal Card•
Overall Experience
Very happy, always very helpful.
Very happy, always very helpful.
↩Reply from Ian Willis, Director at Abney & Baker - Melksham
Thank you so much for leaving us a review. It’s great to hear that you’re very happy with our care and support.
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Review from A B (Client / Service User) published on 10 April 2023 Submitted via Postal Card•
Overall Experience
I have been receiving help with cleaning from Abney & Baker since June 2021 and am very happy with their service. Almost without exception, the person who is sent to do the work is pleasant and polite and does a really good job. The office is easy to contact and the attitude of the company is one...
I have been receiving help with cleaning from Abney & Baker since June 2021 and am very happy with their service. Almost without exception, the person who is sent to do the work is pleasant and polite and does a really good job. The office is easy to contact and the attitude of the company is one of friendly concern.
↩Reply from Ian Willis, Director at Abney & Baker - Melksham
Thank you so much for your kind words. I'm happy you're so pleased with our service and our team.
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Review from F L (Daughter of Client) published on 18 March 2023 Submitted via Website•
Overall Experience
Abney & Baker Home Care provide an excellent service. I have been extremely impressed by the management and the staff team who are extremely caring, pleasant, friendly, professional and really get to know the person they are supporting, showing real understanding and empathy about how they would...
Abney & Baker Home Care provide an excellent service. I have been extremely impressed by the management and the staff team who are extremely caring, pleasant, friendly, professional and really get to know the person they are supporting, showing real understanding and empathy about how they would like to be supported being responsive to their needs. The staff team are genuinely interested in the person they are supporting and includes all the family members. The staff members and management team offer an outstanding service, they use their initiative, they are organised and make sure the person is safe and supported in the right way. The service is very reliable and goes out of its way to help. The staff team know the person's personal preferences and have the knowledge and skills to be able to support them.
It is very rare to meet such a dedicated, flexible, caring support agency. The service is well-led, and organised. Well done, Abney & Baker Home Care.
↩Reply from Ian Willis, Director at Abney & Baker - Melksham
Wow! thank you so much for your review. That's made our day. I'm delighted that we're making such a difference to your family. We'll be sure to share your feedback with the whole team.
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Review from Lisa M (Wife of Client) published on 2 March 2023 Submitted via Postal Card•
Overall Experience
The best care we have ever had as they don't just support my husband but also his wife too.
The best care we have ever had as they don't just support my husband but also his wife too.
↩Reply from Ian Willis, Director at Abney & Baker - Melksham
Thank you so much for your lovely review. I'm so glad you're finding us a support to both of you.
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Review from Eleanore D (Daughter of Client) published on 10 February 2022 Submitted via Website•
Overall Experience
I really can’t put into words how grateful I am to everyone at Abney & Baker. The service and care provided to my mum when she was discharged from hospital was excellent. It was reassuring to be able to trust the staff to care for mum safely in her own home and I’m sure her quick recovery can...
I really can’t put into words how grateful I am to everyone at Abney & Baker. The service and care provided to my mum when she was discharged from hospital was excellent. It was reassuring to be able to trust the staff to care for mum safely in her own home and I’m sure her quick recovery can largely be attributed to the gentle, friendly, professional care she received from every member of staff. I searched for a number of solutions to help support my mum, Abney & Baker stands out against all the other care providers. It’s refreshing to find a company that genuinely cares and works with the client to make their life better. From helping my mum with personal care to emptying her bin, washing up, and making her day with a good chat, the service provided cannot be faulted. She was always treated with kindness and respect. The support provided by Abney & Baker made a big difference to our lives, during a very difficult period. We highly recommend this fantastic company.
↩Reply from Ian Willis, Director at Abney & Baker - Melksham
Thank you so much for your wonderful review. It will mean so much to our care team to see this. It was a real pleasure to be able to support your mother during her recovery.
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Review from Caroline F (Client / Service User) published on 27 January 2022 Submitted via Website•
Overall Experience
Your friendly and caring staff have been a significant part of my recovery. They were reliable and always kept a good time; knowing they were coming was very reassuring both for me and my family. They were happy to do anything that was needed yet always found time for a friendly chat. I cannot...
Your friendly and caring staff have been a significant part of my recovery. They were reliable and always kept a good time; knowing they were coming was very reassuring both for me and my family. They were happy to do anything that was needed yet always found time for a friendly chat. I cannot recommend Abney and Baker highly enough.
↩Reply from Ian Willis, Director at Abney & Baker - Melksham
Thank you so much for sharing your thoughts about our service. I’m so pleased we were able to help support you as you recovered. It was a pleasure.
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Review from James M (Son of Client) published on 8 February 2021 Submitted via Website•
Overall Experience
Fantastic company that made the whole process of finding care effortless. All the carers are amazing and work hard in making my mother's life as comfortable as possible. They will do pretty much anything and knowing that they are there each day is a great comfort.
Fantastic company that made the whole process of finding care effortless. All the carers are amazing and work hard in making my mother's life as comfortable as possible. They will do pretty much anything and knowing that they are there each day is a great comfort.
↩Reply from Ian Willis, Director at Abney & Baker - Melksham
Thank you for such a wonderful review. I’m so pleased we’re able to make a difference to your mother’s life and give you that extra bit of reassurance.
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Review from Julie L (Daughter of Client) published on 3 February 2021 Submitted via Website•
Overall Experience
We were very nervous about instructing Abney & Baker as our mum who suffers from Alzheimer's has not reacted well to other carers in the past, but we soon realised that mum was in safe hands. In fact, Abney & Baker had been recommended to us by a friend. All of the girls who visited mum were...
We were very nervous about instructing Abney & Baker as our mum who suffers from Alzheimer's has not reacted well to other carers in the past, but we soon realised that mum was in safe hands. In fact, Abney & Baker had been recommended to us by a friend. All of the girls who visited mum were lovely; patient, kind, courteous, understanding. All of the admin staff we dealt with were professional, understanding and extremely responsive. We had no concerns or issues whatsoever and I would not hesitate to recommend Abney & Baker.
↩Reply from Ian Willis, Director at Abney & Baker - Melksham
Thank you for your very kind review. I'm so pleased that we were able to help and allow Mum to become comfortable with the idea of being supported.
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Review from P B (Son of Client) published on 17 April 2020 Submitted via Postal Card•
Overall Experience
Very professional throughout all aspects of the organisation.
Very professional throughout all aspects of the organisation.
↩Reply from Ian Willis, Director at Abney & Baker - Melksham
Thank you for your fantastic feedback. I’ll make sure to share it with the whole team.
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Review from B J (Client / Service User) published on 6 March 2020 Submitted via Postal Card•
Overall Experience
Each carer has their own way of doing the chores that need to be done, but they are all willing and careful. They have always carried out the jobs I have requested them to do, with a smile and no grumbling. They are always willing and happy.
Each carer has their own way of doing the chores that need to be done, but they are all willing and careful. They have always carried out the jobs I have requested them to do, with a smile and no grumbling. They are always willing and happy.
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Review from David (Son of Client) published on 6 March 2020 Submitted via Postal Card•
Overall Experience
Extremely caring. They have helped Mum a lot.
Extremely caring. They have helped Mum a lot.
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Review from James D (Client / Service User) published on 2 March 2020 Submitted via Postal Card•
Overall Experience
Lovely carers who are all proficient in their work - but it's far, far more than that. In all weathers, there's always a smile at the door and happy banter to follow. In difficult times you are serving not only to help but to lift both (father and son) our spirits - thank you.
Lovely carers who are all proficient in their work - but it's far, far more than that. In all weathers, there's always a smile at the door and happy banter to follow. In difficult times you are serving not only to help but to lift both (father and son) our spirits - thank you.
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Review from T C (Client / Service User) published on 17 January 2020 Submitted via Postal Card•
Overall Experience
Staff always helpful. Nothing is too much trouble.
Staff always helpful. Nothing is too much trouble.
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Review from D C (Client / Service User) published on 16 January 2020 Submitted via Postal Card•
Overall Experience
Post-hospital care needed to be set up very quickly with a number of unknown and uncertain timings. Abney & Baker were able to provide carer to cover the need. It would have been better if there had been consistency of carer and a greater choice of timing of visits but excellent given the short...
Post-hospital care needed to be set up very quickly with a number of unknown and uncertain timings. Abney & Baker were able to provide carer to cover the need. It would have been better if there had been consistency of carer and a greater choice of timing of visits but excellent given the short notice.
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Review from P A (Niece of Client) published on 15 November 2019 Submitted via Postal Card•
Overall Experience
Abney & Baker provide a wonderful service with friendly and caring staff. They always carry out their duties in a cheerful and dignified manner and are attentive in making sure everything is done properly. I would not hesitate to recommend them.
Abney & Baker provide a wonderful service with friendly and caring staff. They always carry out their duties in a cheerful and dignified manner and are attentive in making sure everything is done properly. I would not hesitate to recommend them.
↩Reply from Ian Willis, at Abney & Baker - Melksham
Thank you so much for your very kind words. I'm delighted you're so happy with our service and will be sure to pass your comments on to the team.
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Review from J J (Client / Service User) published on 5 November 2019 Submitted via Postal Card•
Overall Experience
Excellent staff, kind, caring, cheerful and professional.
Excellent staff, kind, caring, cheerful and professional.
↩Reply from Ian Willis, at Abney & Baker - Melksham
Thank you so much for taking the time to share your views about our service. I’m delighted we’ve made such a positive impact and I’ll make sure I share your feedback with the team.
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Review from S C (Daughter of Client) published on 12 September 2019 Submitted via Postal Card•
Overall Experience
Very well presented covering all aspects of my mothers care.
Very well presented covering all aspects of my mothers care.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 July 2025
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (8)
News
19 Dec 2025
As families come together over the Christmas period, it’s often the first time in a while that relatives spend extended time with older loved ones. Subtle changes can become more...
12 Sep 2025
Abney & Baker has launched a new preventative care approach designed to help people stay stronger, live more independently, and ultimately need less care. Building on the success of its...
18 Jul 2025
As preventative care champions, we want to help educate older adults and their loved ones, and this new EverFit courss is a great start. This brand-new, practical, online, self-paced Fall...
There are no accreditations posted yet for Abney & Baker - Melksham.
Meet the Team (5)
Debbie HouseJob Title Business Manager
Debbie manages both the West Wiltshire and Bath teams.
Paula EavesJob Title Community Support Manager
Paula is one of our Community Support Managers covering the West Wiltshire area.
Karen LoweJob Title Community Support Manager
Karen is one of our Community Support Managers covering the West Wiltshire area.
Alex AndreiJob Title Deputy Community Support Manager
Alex works from our Melksham office and out in the community supporting our care & support team.
Tracey DixeyJob Title Deputy Community Support ManagerJoined 2025
Supporting clients across West Wiltshire.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abney & Baker - Melksham to verify any information. View our terms and conditions. Abney & Baker - Melksham has an Enhanced Service -what an Enhanced Service includes.
