Abney & Baker - Melksham

Oakwood House, 7 Spa Road, Melksham SN12 7NP
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9.9 44 Reviews
  • Abney & Baker - Melksham, Melksham
Abney & Baker provide high-quality care services designed not only to support clients in living as happily, comfortably, and independently as possible in their own homes, but also to promote preventative care that helps maintain wellbeing and independence for longer.

From offices in Bath and Melksham, Abney & Baker serve clients across Bath and West Wiltshire, including Melksham, Corsham, Chippenham, Devizes and Trowbridge. They are a highly regarded provider of care and support for older people, individuals with learning difficulties, and those living with illnesses or injuries that require extra help to remain independent.

As well as delivering practical, hands-on care, Abney & Baker’s dedicated team offers vital mental and emotional support—encouraging clients to stay active, engaged, and empowered to do as much for themselves as possible. This proactive approach helps to reduce risks, maintain independence, and improve quality of life.

The organisation also takes pride in caring for its carers. By ensuring that team members feel valued, respected, and supported, Abney & Baker create the foundation for delivering the highest quality care and support to their loved ones.
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Care Provided by Abney & Baker - Melksham

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36.75 – £40.95
  • Weekly Live-in Care Fees: £1695 – £1995

To help make sure you have all the information you need to make a decision, one of our Client Support Managers will meet you for a Support Plan Design visit. At the time, we will discuss the support you want and design a care plan that will ensure your needs are met in the most cost effective way for you.

These prices are only a guideline, please contact Abney & Baker - Melksham to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Debbie House (Business Manager)

Abney & Baker - Melksham Reviews (44)

9.9

Abney & Baker - Melksham has a Review Score of 9.9 (9.938) out of 10, based on 16 reviews in the last 2 years.
Over all time Abney & Baker - Melksham has 44 reviews.

Overall Experience
  • 40
  • 4
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Date Published
  • 44
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  • 16
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Reviewer Connection to Abney & Baker - Melksham
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Total of 44, showing 21-40
Review from A S (Client) assisted by family/friend published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always friendly and helpful, prepared to explain what they are doing.
Reply from Ian Willis, Director at Abney & Baker - Melksham

Thank you so much for your lovely review. We really appreciate it.

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Review from J C (Client) assisted by family/friend published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy, always very helpful.
Reply from Ian Willis, Director at Abney & Baker - Melksham

Thank you so much for leaving us a review. It’s great to hear that you’re very happy with our care and support.

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Review from A B (Client) published on 10 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been receiving help with cleaning from Abney & Baker since June 2021 and am very happy with their service. Almost without exception, the person who is sent to do the work is pleasant and polite and does a really good job. The office is easy to contact and the attitude of the company is one of
friendly concern.
Reply from Ian Willis, Director at Abney & Baker - Melksham

Thank you so much for your kind words. I'm happy you're so pleased with our service and our team.

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Review from F L (Daughter of Client) published on 18 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abney & Baker Home Care provide an excellent service. I have been extremely impressed by the management and the staff team who are extremely caring, pleasant, friendly, professional and really get to know the person they are supporting, showing real understanding and empathy about how they would like
to be supported being responsive to their needs. The staff team are genuinely interested in the person they are supporting and includes all the family members.
The staff members and management team offer an outstanding service, they use their initiative, they are organised and make sure the person is safe and supported in the right way. The service is very reliable and goes out of its way to help. The staff team know the person's personal preferences and have the knowledge and skills to be able to support them.
It is very rare to meet such a dedicated, flexible, caring support agency. The service is well-led, and organised. Well done, Abney & Baker Home Care.
Reply from Ian Willis, Director at Abney & Baker - Melksham

Wow! thank you so much for your review. That's made our day. I'm delighted that we're making such a difference to your family. We'll be sure to share your feedback with the whole team.

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Review from Lisa M (Wife of Client) published on 2 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best care we have ever had as they don't just support my husband but also his wife too.
Reply from Ian Willis, Director at Abney & Baker - Melksham

Thank you so much for your lovely review. I'm so glad you're finding us a support to both of you.

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Review from Eleanore D (Daughter of Client) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I really can’t put into words how grateful I am to everyone at Abney & Baker. The service and care provided to my mum when she was discharged from hospital was excellent. It was reassuring to be able to trust the staff to care for mum safely in her own home and I’m sure her quick recovery can largely
be attributed to the gentle, friendly, professional care she received from every member of staff. I searched for a number of solutions to help support my mum, Abney & Baker stands out against all the other care providers. It’s refreshing to find a company that genuinely cares and works with the client to make their life better. From helping my mum with personal care to emptying her bin, washing up, and making her day with a good chat, the service provided cannot be faulted. She was always treated with kindness and respect. The support provided by Abney & Baker made a big difference to our lives, during a very difficult period. We highly recommend this fantastic company.
Reply from Ian Willis, Director at Abney & Baker - Melksham

Thank you so much for your wonderful review. It will mean so much to our care team to see this. It was a real pleasure to be able to support your mother during her recovery.

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Review from Caroline F (Client) published on 27 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Your friendly and caring staff have been a significant part of my recovery. They were reliable and always kept a good time; knowing they were coming was very reassuring both for me and my family. They were happy to do anything that was needed yet always found time for a friendly chat. I cannot recommend
Abney and Baker highly enough.
Reply from Ian Willis, Director at Abney & Baker - Melksham

Thank you so much for sharing your thoughts about our service. I’m so pleased we were able to help support you as you recovered. It was a pleasure.

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Review from James M (Son of Client) published on 8 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic company that made the whole process of finding care effortless. All the carers are amazing and work hard in making my mother's life as comfortable as possible. They will do pretty much anything and knowing that they are there each day is a great comfort.
Reply from Ian Willis, Director at Abney & Baker - Melksham

Thank you for such a wonderful review. I’m so pleased we’re able to make a difference to your mother’s life and give you that extra bit of reassurance.

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Review from Julie L (Daughter of Client) published on 3 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very nervous about instructing Abney & Baker as our mum who suffers from Alzheimer's has not reacted well to other carers in the past, but we soon realised that mum was in safe hands. In fact, Abney & Baker had been recommended to us by a friend. All of the girls who visited mum were lovely;
patient, kind, courteous, understanding. All of the admin staff we dealt with were professional, understanding and extremely responsive. We had no concerns or issues whatsoever and I would not hesitate to recommend Abney & Baker.
Reply from Ian Willis, Director at Abney & Baker - Melksham

Thank you for your very kind review. I'm so pleased that we were able to help and allow Mum to become comfortable with the idea of being supported.

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Review from P B (Son of Client) published on 17 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional throughout all aspects of the organisation.
Reply from Ian Willis, Director at Abney & Baker - Melksham

Thank you for your fantastic feedback. I’ll make sure to share it with the whole team.

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Review from B J (Client) published on 6 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Each carer has their own way of doing the chores that need to be done, but they are all willing and careful. They have always carried out the jobs I have requested them to do, with a smile and no grumbling. They are always willing and happy.
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Review from David (Son of Client) published on 6 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely caring. They have helped Mum a lot.
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Review from James D (Client) assisted by family/friend published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely carers who are all proficient in their work - but it's far, far more than that. In all weathers, there's always a smile at the door and happy banter to follow. In difficult times you are serving not only to help but to lift both (father and son) our spirits - thank you.
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Review from T C (Client) assisted by family/friend published on 17 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always helpful. Nothing is too much trouble.
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Review from D C (Client) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Post-hospital care needed to be set up very quickly with a number of unknown and uncertain timings. Abney & Baker were able to provide carer to cover the need. It would have been better if there had been consistency of carer and a greater choice of timing of visits but excellent given the short notice.
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Review from P A (Niece of Client) published on 15 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abney & Baker provide a wonderful service with friendly and caring staff. They always carry out their duties in a cheerful and dignified manner and are attentive in making sure everything is done properly. I would not hesitate to recommend them.
Reply from Ian Willis at Abney & Baker - Melksham

Thank you so much for your very kind words. I'm delighted you're so happy with our service and will be sure to pass your comments on to the team.

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Review from J J (Client) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, kind, caring, cheerful and professional.
Reply from Ian Willis at Abney & Baker - Melksham

Thank you so much for taking the time to share your views about our service. I’m delighted we’ve made such a positive impact and I’ll make sure I share your feedback with the team.

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Review from S C (Daughter of Client) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well presented covering all aspects of my mothers care.
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Review from H M (Daughter of Client) published on 17 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The agency has gone out of their way to be helpful and user-friendly. All the carers have been efficient, calm and capable. My mother is happy with all of them! I would thoroughly recommend this care agency.
Reply from Ian Willis at Abney & Baker - Melksham

Thank you so much for taking the time to write such a positive review. We're delighted that both you and your mother are happy with the support we're providing. I'll make sure your comments are passed on to the care team.

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Review from Brian A (Son of Client) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care manager very professional and friendly care staff. I have only met 2 and they seem to be very caring and professional.
Reply from Ian Willis at Abney & Baker - Melksham

Thank you so much for your kind review. We're delighted we've made a good first impression.

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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Abney & Baker - Melksham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.938 for Abney & Baker - Melksham is calculated as follows: ( (90 Excellents x 5) + (6 Goods x 4) ) ÷ 96 Ratings = 4.938
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Abney & Baker - Melksham is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (12)

Meet the Team (9)

Debbie

Debbie

Job Title: Business Manager

Debbie manages both the West Wiltshire and Bath teams.

Paula

Paula

Job Title: Community Support Manager

Paula is one of our Community Support Managers covering the West Wiltshire area.

Karen

Karen

Job Title: Community Support Manager

Karen is one of our Community Support Managers covering the West Wiltshire area.

Kirsty

Kirsty Perrin

Job Title: Community Support Manager

Supporting clients and carers from our Paulton office across Midsomer Norton, Bath, Paulton and Radstock.

Kristy

Kristy Dagger

Job Title: Community Support Manager

Supporting clients and carers from our Moorland Road, Bath office across Bath, Keynsham and Saltford areas.

Alex

Alex

Job Title: Deputy Community Support Manager

Alex works from our Melksham office and out in the community supporting our care & support team.

Jenny

Jenny

Job Title: Deputy Community Support Manager

Jenny works from our Melksham office and out in the community supporting our care & support team.

Charly

Charly DeLotz

Job Title: Deputy Community Support Manager Joined: 2022

Part of the Bath team supporting both clients and carers across the local community.

Lydia

Lydia Shilby

Job Title: Deputy Community Support Manager Joined: 2021

Part of the Bath team supporting clients and carers in the Paulton and Radstock communities.

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