Abney & Baker - Melksham

If you are looking for a compassionate, caring and professional team to care for an elderly loved one, then these guys are simply the best. All of the staff provided first-class care for our 97-year-old mother who passed away peacefully at home.

During the last month, my aunt has had some additional medical issues so I have been staying with her. I have met a number of her carers and they have all been so friendly and kind to my aunt. I am so grateful for them contacting me when I have not been here and they have concerns over her. A very caring and helpful team.

Always friendly and helpful, prepared to explain what they are doing.

Very happy, always very helpful.

I have been receiving help with cleaning from Abney & Baker since June 2021 and am very happy with their service. Almost without exception, the person who is sent to do the work is pleasant and polite and does a really good job. The office is easy to contact and the attitude of the company is one of friendly concern.

It is very rare to meet such a dedicated, flexible, caring support agency. The service is well-led, and organised. Well done, Abney & Baker Home Care.

The best care we have ever had as they don't just support my husband but also his wife too.

I really can’t put into words how grateful I am to everyone at Abney & Baker. The service and care provided to my mum when she was discharged from hospital was excellent. It was reassuring to be able to trust the staff to care for mum safely in her own home and I’m sure her quick recovery can largely be attributed to the gentle, friendly, professional care she received from every member of staff. I searched for a number of solutions to help support my mum, Abney & Baker stands out against all the other care providers. It’s refreshing to find a company that genuinely cares and works with the client to make their life better. From helping my mum with personal care to emptying her bin, washing up, and making her day with a good chat, the service provided cannot be faulted. She was always treated with kindness and respect. The support provided by Abney & Baker made a big difference to our lives, during a very difficult period. We highly recommend this fantastic company.

Your friendly and caring staff have been a significant part of my recovery. They were reliable and always kept a good time; knowing they were coming was very reassuring both for me and my family. They were happy to do anything that was needed yet always found time for a friendly chat. I cannot recommend Abney and Baker highly enough.

Fantastic company that made the whole process of finding care effortless. All the carers are amazing and work hard in making my mother's life as comfortable as possible. They will do pretty much anything and knowing that they are there each day is a great comfort.

We were very nervous about instructing Abney & Baker as our mum who suffers from Alzheimer's has not reacted well to other carers in the past, but we soon realised that mum was in safe hands. In fact, Abney & Baker had been recommended to us by a friend. All of the girls who visited mum were lovely; patient, kind, courteous, understanding. All of the admin staff we dealt with were professional, understanding and extremely responsive. We had no concerns or issues whatsoever and I would not hesitate to recommend Abney & Baker.

Very professional throughout all aspects of the organisation.

Each carer has their own way of doing the chores that need to be done, but they are all willing and careful. They have always carried out the jobs I have requested them to do, with a smile and no grumbling. They are always willing and happy.

Extremely caring. They have helped Mum a lot.

Lovely carers who are all proficient in their work - but it's far, far more than that. In all weathers, there's always a smile at the door and happy banter to follow. In difficult times you are serving not only to help but to lift both (father and son) our spirits - thank you.

Staff always helpful. Nothing is too much trouble.

Post-hospital care needed to be set up very quickly with a number of unknown and uncertain timings. Abney & Baker were able to provide carer to cover the need. It would have been better if there had been consistency of carer and a greater choice of timing of visits but excellent given the short notice.

Abney & Baker provide a wonderful service with friendly and caring staff. They always carry out their duties in a cheerful and dignified manner and are attentive in making sure everything is done properly. I would not hesitate to recommend them.

Excellent staff, kind, caring, cheerful and professional.

Very well presented covering all aspects of my mothers care.