Abney & Baker - Melksham

Oakwood House, 7 Spa Road, Melksham SN12 7NP
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9.9 44 Reviews
  • Abney & Baker - Melksham, Melksham
Abney & Baker provide high-quality care services designed not only to support clients in living as happily, comfortably, and independently as possible in their own homes, but also to promote preventative care that helps maintain wellbeing and independence for longer.

From offices in Bath and Melksham, Abney & Baker serve clients across Bath and West Wiltshire, including Melksham, Corsham, Chippenham, Devizes and Trowbridge. They are a highly regarded provider of care and support for older people, individuals with learning difficulties, and those living with illnesses or injuries that require extra help to remain independent.

As well as delivering practical, hands-on care, Abney & Baker’s dedicated team offers vital mental and emotional support—encouraging clients to stay active, engaged, and empowered to do as much for themselves as possible. This proactive approach helps to reduce risks, maintain independence, and improve quality of life.

The organisation also takes pride in caring for its carers. By ensuring that team members feel valued, respected, and supported, Abney & Baker create the foundation for delivering the highest quality care and support to their loved ones.
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Care Provided by Abney & Baker - Melksham

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36.75 – £40.95
  • Weekly Live-in Care Fees: £1695 – £1995

To help make sure you have all the information you need to make a decision, one of our Client Support Managers will meet you for a Support Plan Design visit. At the time, we will discuss the support you want and design a care plan that will ensure your needs are met in the most cost effective way for you.

These prices are only a guideline, please contact Abney & Baker - Melksham to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Debbie House (Business Manager)

Abney & Baker - Melksham Reviews (44)

9.9

Abney & Baker - Melksham has a Review Score of 9.9 (9.938) out of 10, based on 16 reviews in the last 2 years.
Over all time Abney & Baker - Melksham has 44 reviews.

Overall Experience
  • 40
  • 4
  • 0
  • 0
  • 0
Date Published
  • 44
  • 2
  • 7
  • 16
  • 28
Reviewer Connection to Abney & Baker - Melksham
  • 19
  • 10
  • 8
  • 3
  • 2
  • 1
  • 1
Total of 44, showing 41-44
Review from Neil P (Son of Client) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very useful, nice staff and organisation.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Karina B (Daughter of Client) published on 3 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been with this company for a short while, but at the moment everything is good. Mum seems happy the carers know how to handle her when she is being difficult!!!
Management is approachable and helpful.
Reply from Ian Willis at Abney & Baker - Melksham

Thank you for your kind review. I’m pleased our support is working well for your mother.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R J (Son of Client) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care we get is good and we have a good laugh and chat with all of them.
Reply from Ian Willis at Abney & Baker - Melksham

Thanks for your review. It's great to hear you get along so well with our team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Angela B (Wife of Client) published on 12 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day of using this service, it has been so helpful to me. All the carers have been delightful and have bonded with my husband because they have all chatted to him and explained who they are and what they are doing to help him. He is relaxed with them. He has his favourite but responds
well to them.
Reply from Ian Willis at Abney & Baker - Melksham

Thank you so much for your kind words. It means the world to us to know that we have made a difference to our clients' lives.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Abney & Baker - Melksham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.938 for Abney & Baker - Melksham is calculated as follows: ( (90 Excellents x 5) + (6 Goods x 4) ) ÷ 96 Ratings = 4.938
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Abney & Baker - Melksham is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (12)

Meet the Team (9)

Debbie

Debbie

Job Title: Business Manager

Debbie manages both the West Wiltshire and Bath teams.

Paula

Paula

Job Title: Community Support Manager

Paula is one of our Community Support Managers covering the West Wiltshire area.

Karen

Karen

Job Title: Community Support Manager

Karen is one of our Community Support Managers covering the West Wiltshire area.

Kirsty

Kirsty Perrin

Job Title: Community Support Manager

Supporting clients and carers from our Paulton office across Midsomer Norton, Bath, Paulton and Radstock.

Kristy

Kristy Dagger

Job Title: Community Support Manager

Supporting clients and carers from our Moorland Road, Bath office across Bath, Keynsham and Saltford areas.

Alex

Alex

Job Title: Deputy Community Support Manager

Alex works from our Melksham office and out in the community supporting our care & support team.

Jenny

Jenny

Job Title: Deputy Community Support Manager

Jenny works from our Melksham office and out in the community supporting our care & support team.

Charly

Charly DeLotz

Job Title: Deputy Community Support Manager Joined: 2022

Part of the Bath team supporting both clients and carers across the local community.

Lydia

Lydia Shilby

Job Title: Deputy Community Support Manager Joined: 2021

Part of the Bath team supporting clients and carers in the Paulton and Radstock communities.

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