Vitality always so respectful to my mother's needs
K M (Daughter of Client)
All of the carers are friendly and respectful in the support they give to my mother
Theresa H (Daughter of Client)
Carers from Vitality are really lovely people and my dad is really happy with the service
L C (Daughter of Client)
We offer Care calls for 30 minutes, 45 minutes, 1 hour all the way to 24/7 Live in Care.
These prices are only a guideline, please contact Vitality Home Health (Gravesham & Dartford) to find out the exact price for your requirements.
Vitality Home Health (Gravesham & Dartford) has a Review Score of 9.6 (9.557) out of 10, based on 7 reviews in the last 2 years. Over all time Vitality Home Health (Gravesham & Dartford) has 16 reviews.
Review from T P (Husband of Client) published on 29 August 2025
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Reply from Debbie Moulton, Operations Director at Vitality Home Health (Gravesham & Dartford)
Many thanks for taking the time to send this review. Its is always nice to hear the service we provide is professional and caring We appreciate your recommendation too!!
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Review from Jean A (Daughter of Client) published on 26 June 2025
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Reply from Debbie Moulton, Operations Director at Vitality Home Health (Gravesham & Dartford)
Thank you so much for providing this review, it really does mean a lot to us to know that the service we provide is 1st class! It is always good to know that you have found that we are invested not only in your loved one, but all the customers that we support at Vitality Home Health.
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Review from Ash A (Granddaughter of Client) published on 20 June 2025
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Reply from Debbie Moulton, Operations Director at Vitality Home Health (Gravesham & Dartford)
Many thanks for the review and we are thrilled to hear that the care offered by our team has made such an impact on your Grans life. When we are approached by a family in crisis, we always do our very best to react in a timely fashion and deal with the situation sympathetically, carefully and professionally.
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Review from G E (Sister of Client) published on 19 June 2025
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Reply from Debbie Moulton, Operations Director at Vitality Home Health (Gravesham & Dartford)
Many thanks for taking the time to write such a positive review! It's always great to hear that not only the Care Givers are working hard to ensure outcomes are met, but the staff from the office are working hard to address any issues you are facing and you are kept informed.
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Review from Samantha H (Daughter of Client) published on 13 May 2025
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Reply from Debbie Moulton, Operations Director at Vitality Home Health (Gravesham & Dartford)
Many thanks for this review. We are so pleased to see that we are making such a difference to your dad's life. we are also pleased to see that mum isn't left out too. We really appreciate your kind words, it's always great to hear we are doing a great job!!
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Review from K M (Daughter of Client) published on 31 May 2024
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Reply from Debbie Moulton, Operations Director at Vitality Home Health (Gravesham & Dartford)
Thank you so much for your kind words. It was a pleasure supporting mum and we wish you all the very best.
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Review from Theresa H (Daughter of Client) published on 11 September 2023
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Reply from Debbie Moulton, Operations Director at Vitality Home Health (Gravesham & Dartford)
Thank you, Theresa, for your kind words and your support to our staff to enable Mum to live a full and fruitful life.
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Review from L C (Daughter of Client) published on 9 August 2023
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Reply from Debbie Moulton, Operations Director at Vitality Home Health (Gravesham & Dartford)
We are so pleased that Dad and you are so happy with the service we provide. Dad is an absolute pleasure to support and we are thrilled that the service makes such a huge difference to his wellbeing.
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Review from D T (Daughter-in-law of Client) published on 7 August 2023
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Review from Heather P (Daughter of Client) published on 28 July 2023
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Reply from Debbie Moulton, Operations Director at Vitality Home Health (Gravesham & Dartford)
We are thrilled you like your regular staff member and she works so well with Dad. Sadly, at times of sickness or more recently Jury Service we have no option but to support Dad with another staff member, which we understand can cause issues. Good continuity is a double-edged sword at times. We will be in touch shortly.
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Review from Heather K (Cousin of Client) published on 26 July 2023
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Review from Steve B (Son of Client) published on 23 June 2020
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Review from J E (Daughter of Client) published on 22 June 2020
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Review from Sam H (Granddaughter of Client) published on 9 October 2019
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Review from Sally S (Daughter of Client) published on 7 October 2019
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Review from A B (Client) published on 20 August 2019
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The Review Score of 9.6 (9.557) out of 10 for Vitality Home Health (Gravesham & Dartford) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.857 for Vitality Home Health (Gravesham & Dartford) is calculated as follows: ( (36 Excellents x 5) + (6 Goods x 4) ) ÷ 42 Ratings = 4.857
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Vitality Home Health (Gravesham & Dartford) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Nov 2019
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Job Title: Registered Care Manager
Joined: 2022
Wendy has worked in the health care sector for over 32 years, the majority of that has been within a care home setting where she worked her way up to Deputy Manager in a Dementia and Complex needs specialised home Qualifications gained include NVQ Level 3 and Level 5 Management. Very passionate, dedicated and knowledgeable of the health care sector. Within her current role as Supervisor, she will support customers and their families to ensure the best delivery of care is being given. Good problem-solving skills, as well as good communication. Wendy leads the team with an emphasis on excellent customer service with a drive to deliver the best quality care to enable our customers to remain at home safely.
Job Title: Care Supervisor
Joined: 2020
Nanna has a degree in education from Denmark and used to work with children with special needs. She switched to care work during the pandemic and fell in love with the field. She has climbed the Vitality ladder and made her way to field care supervisor; a job she enjoys immensely. She uses her musical skills to entertain customers, especially focusing on those with dementia to enhance their quality of life. Originally from Denmark, Nanna has settled in Gravesend where she married and has now found her vocation in life and that supporting the care staff of Vitality Home Health to ensure they provide quality care, as well as support the Registered Manager. Nanna is a natural working in this field and we look forward to seeing her progress further.
Job Title: Training Manager
Joined: 2020
Tara has been working in the healthcare sector for 25 years, working within care homes where she was a champion for End of Life care. Tara has been with domiciliary care since 2020 and has never looked back. Her skills of being able to support others led her to be the trainer for Vitality. Tara covers all mandatory trainings as well as ensuring staff complete refresher trainings throughout the year. Tara is passionate at being a carer and ensures that comes across in her training sessions. Tara is always at hand to support others to ensure best quality of care is being delivered
Job Title: Finance Manager
Joined: 2022
Tina is an experienced financial manager who has an extensive background in finance. She previously worked in Treasury and joined the Vitality team two years ago. Her professional experience and depth of business knowledge provides a rich foundation to produce accurate financial information. Tina has a level of insight and determination, which allows her to streamline and improve processes. Her strong interpersonal abilities and business skills help her manage the Vitality offices day to day operational needs so we can provide efficient patient centred care.
Job Title: Finance Assistant
Joined: 2023
Prachi has been in England for two years and has worked for Vitality for the past year, I am a carer for Vitality and also work in the office assisting with finance and administration duties. I studied Primary Education when I first came to England however since working for Vitality I have found my passion in care and really love helping our customers as well as being part of the office team.
Job Title: Care Co Ordinator
Joined: 2020
Aysen has a degree in European Theatre Arts, and was inspired to join the care sector by her mum, who has been a care assistant for over 20 years. Seeing the satisfaction her mum gets from her work prompted Aysen to follow in her footsteps. Aysen became a care assistant in 2015 and soon after joined an office team as a field care supervisor. She was then promoted – first as a care supervisor, then as a community liaison manager. Aysen has a passion for helping you to live a happy, healthy life.
Job Title: Medical Director
Joined: 2018
“I attended Dartford Grammar School and qualified from St George’s Hospital Medical School in 1994. For the last 20 years, I have worked as a GP in Gravesend. I will always see and treat you as a whole person, not just a name on a list or a condition. We will never use a blanket approach, but get to know your individual healthcare needs, interests, likes and dislikes. Then we can provide holistic, personalised care to promote your health and wellbeing in the comfort of your own home. My vision is to train our carergivers to provide outstanding personalised healthcare. And to help the people we care for to live an active, fulfilled and stimulating life. This journey has led me to develop a Domiciliary Care Company that delivers high-quality preventative, pro-active care at home. This has paved the way for VitalityCare and the VitalityLifestyle programme, a service developed to enable you to live the life you would like to, with the care and support of the Vitality team.”
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