Vitality Home Health (Gravesham & Dartford)

50 The Grove, Gravesend DA12 1DP
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9.6 16 Reviews
  • Vitality Home Health (Gravesham & Dartford), Gravesend
Vitality Home Health are offering a New Level of Home Care.

Offers bespoke care to customers and their families who choose to reside within their own homes. The ethos of Vitality Home Health is not only to provide exceptional tailored care to customers but support the customers' well being, by ensuring all customers enjoy quality care within their own homes.

Vitality Home Health is dedicated to helping individuals maintain an active and independent lifestyle by focusing on current abilities, interests and needs. Care visits can be arranged from 30 minutes per day to 24 Hour support.

Home to Decide - No contract Live in care designed for those people who aren't sure if they will cope returning home after time spent in hospital. This is a realistic option to experience Live in care for 4 weeks with a Live in carer who will support you daily until you the customer makes the decision to remain at home or choose a residential home of your choice. This puts the customer back in control.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24.70

We offer Care calls for 30 minutes, 45 minutes, 1 hour all the way to 24/7 Live in Care.

These prices are only a guideline, please contact Vitality Home Health (Gravesham & Dartford) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Wendy Rivett (Registered Care Manager)

Vitality Home Health (Gravesham & Dartford) Reviews (16)

9.6

Vitality Home Health (Gravesham & Dartford) has a Review Score of 9.6 (9.557) out of 10, based on 7 reviews in the last 2 years. Over all time Vitality Home Health (Gravesham & Dartford) has 16 reviews.

Overall Experience

  • 14
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Date Published

16
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Overall Experience  Overall Experience 5.0 out of 5

We have found Vitality Home care first class in every way. The care has been professional and caring. I would recommend Vitality as an excellent service provider.

Reply from Debbie Moulton, Operations Director at Vitality Home Health (Gravesham & Dartford)

Many thanks for taking the time to send this review. Its is always nice to hear the service we provide is professional and caring We appreciate your recommendation too!!

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Overall Experience  Overall Experience 5.0 out of 5

The care received by may dad has been of a really high standard, there have been the odd very minor issues as you'd expect with any care arrangements that are bedding in but these have been dealt with robustly, quickly and very easily! The management are amazing and approachable and the ladies giving
care bring joy and proper care every single day!! We would be lost without them and certainly wouldn't look anywhere else. We have had a few care companies over the years but these are the best by far. Really invested in patient care and best outcomes. Very highly recommended.

Reply from Debbie Moulton, Operations Director at Vitality Home Health (Gravesham & Dartford)

Thank you so much for providing this review, it really does mean a lot to us to know that the service we provide is 1st class! It is always good to know that you have found that we are invested not only in your loved one, but all the customers that we support at Vitality Home Health.

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Overall Experience  Overall Experience 5.0 out of 5

After having a stay in hospital my Gran, 91, was discharged with a package of care provided by KCC, her home, personal hygiene and health deteriorated rapidly due to this service. Her trust in accepting any form of help was nonexistent.
This lead to me believing she would sadly not be with us much
longer. Spending 24hours a day in a chair and being unable to even move to use the toilet.
I contacted Vitality home help in crisis, they assessed my Gran the very next day.
The improvement in her health + wellbeing is nothing less than outstanding. She is now mobile, goes to bathroom, sleeps in her bed and accepts help in all areas.
Her home is kept immaculate and careers go the extra mile eg. If groceries run low or prescriptions need collecting. Their patience / communication whilst she adjusted to accepting help and forming friendships has been truly special.
Vitality have been understanding of our unique family circumstances and have supported us as much as they have her.

Reply from Debbie Moulton, Operations Director at Vitality Home Health (Gravesham & Dartford)

Many thanks for the review and we are thrilled to hear that the care offered by our team has made such an impact on your Grans life. When we are approached by a family in crisis, we always do our very best to react in a timely fashion and deal with the situation sympathetically, carefully and professionally.

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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service provided by Vitality home health. My elderly sister was extremely reluctant to have care other than from myself, but after many years it was affecting my own health and my own family responsibilities. The Supervisors have worked hard to smooth the change for my sister,
and myself. They are very helpful and understanding and make sure the carers are fully aware of the tasks they need to complete. Any problems are quickly addressed and I am kept informed of any changes needed, or any concerns the carers have about my sister. I can access an App easily to find what carers are allocated, and to see all the care they have carried out on each visit. All the carers have been kind, caring and efficient and have helped me immensely with looking after my sister. I am very grateful to them all.

Reply from Debbie Moulton, Operations Director at Vitality Home Health (Gravesham & Dartford)

Many thanks for taking the time to write such a positive review! It's always great to hear that not only the Care Givers are working hard to ensure outcomes are met, but the staff from the office are working hard to address any issues you are facing and you are kept informed.

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Overall Experience  Overall Experience 5.0 out of 5

I moved my dad's care to Vitality a month ago because I was unhappy with his previous care provider. What a difference! Communication has been fantastic. I am notified if I need to be aware of anything. The care dad has been given is very professional and respectful. The carer comes in 4 times a
day and is always punctual. Any unavoidable problems we have been notified about. I like the app where I can see the carers notes and I know that he's been left safe and happy. And even though they don't need to care for mum at the moment she isn't neglected abd gets her cuppa too! Thank you x

Reply from Debbie Moulton, Operations Director at Vitality Home Health (Gravesham & Dartford)

Many thanks for this review. We are so pleased to see that we are making such a difference to your dad's life. we are also pleased to see that mum isn't left out too. We really appreciate your kind words, it's always great to hear we are doing a great job!!

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Overall Experience  Overall Experience 5.0 out of 5

Vitality always so respectful to my mother's needs. My mother always felt safe and cared for, even when Mum passed away was so kind.

Reply from Debbie Moulton, Operations Director at Vitality Home Health (Gravesham & Dartford)

Thank you so much for your kind words. It was a pleasure supporting mum and we wish you all the very best.

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Overall Experience  Overall Experience 5.0 out of 5

I am the daughter of a service user. I deal with all aspects of my mother's care and support and encourage her to fully participate in her care needs.
All of the carers are friendly and respectful in the support they give to my mother. Given the time restraints on time for care and my mother's "I'll
do it in my own time" it is easy for the carers to do the tasks for her, and she will let them if she can.
The company lets me know if there are any major problems and if they are able to deal with them competently.

Reply from Debbie Moulton, Operations Director at Vitality Home Health (Gravesham & Dartford)

Thank you, Theresa, for your kind words and your support to our staff to enable Mum to live a full and fruitful life.

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Overall Experience  Overall Experience 5.0 out of 5

Carers from Vitality are really lovely people and my dad is really happy with the service and company they provide. The office keeps us up-to-date with any issues or changes. We are all really happy with the service and it gives us peace of mind to know that someone is seeing our dad every day when
we can't be there.

Reply from Debbie Moulton, Operations Director at Vitality Home Health (Gravesham & Dartford)

We are so pleased that Dad and you are so happy with the service we provide. Dad is an absolute pleasure to support and we are thrilled that the service makes such a huge difference to his wellbeing.

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Overall Experience  Overall Experience 5.0 out of 5

We have found Vitality to be extremely professional throughout. The care received by my parents has been exceptional. The carer supplied by Vitality is friendly, extremely attentive, helpful and very professional. We look forward to receiving care from Vitality.

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Overall Experience  Overall Experience 4.0 out of 5

Overall my father receives a good service especially if the same carer comes every week, if it differs it confuses him and he tends to continue with the confusion for the next few days. The regular carer that cares for my dad is kind, helpful and efficient, my dad likes her very much as I do.

Reply from Debbie Moulton, Operations Director at Vitality Home Health (Gravesham & Dartford)

We are thrilled you like your regular staff member and she works so well with Dad. Sadly, at times of sickness or more recently Jury Service we have no option but to support Dad with another staff member, which we understand can cause issues. Good continuity is a double-edged sword at times. We will be in touch shortly.

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Overall Experience  Overall Experience 4.0 out of 5

We have only had care for a week but are pleased with the carers.

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Overall Experience  Overall Experience 5.0 out of 5

My mum has been very happy with the care received from Vitality. The carers are friendly and helpful and have gone beyond simply providing basic care needs by looking at my mum's weight loss and mobility issues and getting advice from a qualified GP.

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Overall Experience  Overall Experience 5.0 out of 5

My dad's health has been failing for some time now and Vitality have provided help getting him showered and dressed in the mornings. Recently he became much weaker and required a lot more help and Vitality have been absolutely brilliant - providing a waking carer overnight and two carers coming four
times a day to change him etc - at less than a day's notice. The carers we have are wonderful, they are lovely with my dad, and are also giving my mum massive support. We have a laugh with them and they go over and above to make sure we are being looked after. Cannot recommend them highly enough.

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Overall Experience  Overall Experience 5.0 out of 5

All staff at Vitality are amazing, they helped us get our grandad home from hospital so that he could pass away peacefully at home, where he wanted to be. They treated him with so much love, care, respect and dignity when they came to care for him. We couldn't have found a better care agency. They are
100% the best and we can't ever thank them enough for the care and support they gave to our grandad and us.

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Overall Experience  Overall Experience 5.0 out of 5

We have found Vitality courteous, respectful, knowledgeable and professional at all times with a dedicated level of care for my elderly mother, going over and above on a regular basis to meet her individual needs. We are particularly lucky to have a very conscientious regular carer, who continually
exceeds expectations.

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Overall Experience  Overall Experience 5.0 out of 5

It makes a great difference to start the day with a lovely smile and a cheerful greeting from my personal caregiver. She not only helps with showering but will willingly turn her hand to anything that will help my well-being and all the time ensuring that her kindness does not take away my independence.
She is not only my caregiver but a friend and I'd hate not to have her care. Thank you.

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Current Review Score: 9.6 (9.557)

Overview of Review Score

The Review Score of 9.6 (9.557) out of 10 for Vitality Home Health (Gravesham & Dartford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Vitality Home Health (Gravesham & Dartford) is calculated as follows: ( (36 Excellents x 5) + (6 Goods x 4) ) ÷ 42 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Vitality Home Health (Gravesham & Dartford) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (7)

Wendy

Wendy Rivett

Job Title: Registered Care Manager

Joined: 2022

Wendy has worked in the health care sector for over 32 years, the majority of that has been within a care home setting where she worked her way up to Deputy Manager in a Dementia and Complex needs specialised home Qualifications gained include NVQ Level 3 and Level 5 Management. Very passionate, dedicated and knowledgeable of the health care sector. Within her current role as Supervisor, she will support customers and their families to ensure the best delivery of care is being given. Good problem-solving skills, as well as good communication. Wendy leads the team with an emphasis on excellent customer service with a drive to deliver the best quality care to enable our customers to remain at home safely.

Nanna

Nanna Hansen

Job Title: Care Supervisor

Joined: 2020

Nanna has a degree in education from Denmark and used to work with children with special needs. She switched to care work during the pandemic and fell in love with the field. She has climbed the Vitality ladder and made her way to field care supervisor; a job she enjoys immensely. She uses her musical skills to entertain customers, especially focusing on those with dementia to enhance their quality of life. Originally from Denmark, Nanna has settled in Gravesend where she married and has now found her vocation in life and that supporting the care staff of Vitality Home Health to ensure they provide quality care, as well as support the Registered Manager. Nanna is a natural working in this field and we look forward to seeing her progress further.

Tara

Tara Lawrence

Job Title: Training Manager

Joined: 2020

Tara has been working in the healthcare sector for 25 years, working within care homes where she was a champion for End of Life care. Tara has been with domiciliary care since 2020 and has never looked back. Her skills of being able to support others led her to be the trainer for Vitality. Tara covers all mandatory trainings as well as ensuring staff complete refresher trainings throughout the year. Tara is passionate at being a carer and ensures that comes across in her training sessions. Tara is always at hand to support others to ensure best quality of care is being delivered

Tina

Tina Somal

Job Title: Finance Manager

Joined: 2022

Tina is an experienced financial manager who has an extensive background in finance. She previously worked in Treasury and joined the Vitality team two years ago. Her professional experience and depth of business knowledge provides a rich foundation to produce accurate financial information. Tina has a level of insight and determination, which allows her to streamline and improve processes. Her strong interpersonal abilities and business skills help her manage the Vitality offices day to day operational needs so we can provide efficient patient centred care.

Prachi

Prachi Sharma

Job Title: Finance Assistant

Joined: 2023

Prachi has been in England for two years and has worked for Vitality for the past year, I am a carer for Vitality and also work in the office assisting with finance and administration duties. I studied Primary Education when I first came to England however since working for Vitality I have found my passion in care and really love helping our customers as well as being part of the office team.

Aysen

Aysen Black

Job Title: Care Co Ordinator

Joined: 2020

Aysen has a degree in European Theatre Arts, and was inspired to join the care sector by her mum, who has been a care assistant for over 20 years. Seeing the satisfaction her mum gets from her work prompted Aysen to follow in her footsteps. Aysen became a care assistant in 2015 and soon after joined an office team as a field care supervisor. She was then promoted – first as a care supervisor, then as a community liaison manager. Aysen has a passion for helping you to live a happy, healthy life.

Manpinder

Manpinder Sahota

Job Title: Medical Director

Joined: 2018

“I attended Dartford Grammar School and qualified from St George’s Hospital Medical School in 1994. For the last 20 years, I have worked as a GP in Gravesend. I will always see and treat you as a whole person, not just a name on a list or a condition. We will never use a blanket approach, but get to know your individual healthcare needs, interests, likes and dislikes. Then we can provide holistic, personalised care to promote your health and wellbeing in the comfort of your own home. My vision is to train our carergivers to provide outstanding personalised healthcare. And to help the people we care for to live an active, fulfilled and stimulating life. This journey has led me to develop a Domiciliary Care Company that delivers high-quality preventative, pro-active care at home. This has paved the way for VitalityCare and the VitalityLifestyle programme, a service developed to enable you to live the life you would like to, with the care and support of the Vitality team.”

Frequently Asked Questions about Vitality Home Health (Gravesham & Dartford)

What Type of Services does Vitality Home Health (Gravesham & Dartford) offer?

Vitality Home Health (Gravesham & Dartford) offers Home Care.

How many Carers does Vitality Home Health (Gravesham & Dartford) employ?

Vitality Home Health (Gravesham & Dartford) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Vitality Home Health (Gravesham & Dartford) to verify any information. View our terms and conditions. Vitality Home Health (Gravesham & Dartford) has an Enhanced Service - more info.