Care & Carers

Parkway House, 14 Haddenham Industrial Est, Pegasus Way, Aylesbury HP17 8LJ
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9.7 53 Reviews
  • Care & Carers, Aylesbury
Care & Carers has been set up by care professionals with many years of experience in running successful family businesses. They have a genuine understanding of difficulties experienced by the cared for and their families and seek to provide ethical, user friendly care. They believe their carers and staff are their champions.

Care & Carers' aim is to provide a high quality, safe and efficient domiciliary care and home support service to adults. They have a good understanding of their clients’ needs, are aware of the challenges they and their families face in sourcing high quality care, and are committed to making a difference to their lives.

They have a good understanding of connected care technologies and aim to utilise technological advances to minimise risks associated with home care services and facilitate clients' and their family’s involvement in planning their care.

Care & Carers knows that the role that the Care Workers will play is crucial to their success. Therefore, they aim to build a community of well-paid, well-supported and highly skilled Care Workers.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £34.50
  • Weekly Live-in Care Fees: £1600 – £1950

1. Daily visit: This level of service includes assistance with activities of daily living such as bathing, dressing, and personal hygiene, as well as light housekeeping, meal preparation, companionship and medication reminders. Fees for basic care typically range from £28.00 to £34.50 per hour.
2. Live-in care: This level of service includes round-the-clock care from a carer who lives in the client's home. Fees for live-in care typically range from £1600.00 per week.
3. Night care: This level of care provides overnight support to individuals who require assistance with activities of daily living or medical supervision. Overall, night sleep-in care can provide peace of mind and improve the quality of life for both the client and their family. The fee for this type of care typically depends on whether the carer needs to stay awake all night or can sleep in. Please give us a call if you need to find out more about the level of fees.


It's important to note that these fees may vary based on the specific needs and location of the client. It's always a good idea to give us a call to discuss the details of the care and support required.


We take pride in our service, are committed to understanding your needs and go a long way in getting things right the first time. Our prices are set to allow us to deliver a high-quality, safe service while also paying our dedicated caregivers a fair wage and providing them with other life-enhancing benefits such as 24/7 emotional and well-being support for them and their families.


Please contact us to discuss fees and pricing.

These prices are only a guideline, please contact Care & Carers to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Care & Carers Ltd

Person in charge

  • Hossein Sharifi (Manager)

Care & Carers Reviews (53)

Total of 53, showing 21-40
9.7

Care & Carers has a Review Score of 9.7 (9.736) out of 10, based on 25 reviews in the last 2 years. Over all time Care & Carers has 53 reviews.

Overall Experience

  • 47
  • 5
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Date Published

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Review from Fay M (Daughter of Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and Carers supported my father for over 2 years as his health became more frail and he needed more and more support to live independently in his own home. They we very caring, understanding, flexible, and responsive; always trying to find the best way to support Dad's changing needs, even at short
notice, out of hours, and in emergencies. Dad enjoyed the relationships he built with the staff over time and many of them came to be important supports, company, and friendships for him. I wouldn't hesitate to recommend Care and Carers to anyone who is looking for home care for an elderly relative.

Reply from Collette Morris, Office Manager at Care & Carers

Dear Faye, thank you for your review, we appreciate the feedback given.

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Review from Phil S (Husband of Client) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used Care & Carers for the first time, over a long weekend, we were over the moon with the dedication of the entire team. From one member of staff listening to our needs to a member of staff in particular who did all the visits. She even went out of her way to give possibly better care than a
family member would. It's been a relief to find a company that does what they advertise in such a great way. As a carer to my wife, I feel confident in asking for help again when I need respite. Thank you Care & Carers for a brilliant job.

Reply from Laura Sheppard, Service Manager at Care & Carers

It was a pleasure to support you, thank you for your kind words. Please do not hesitate to contact us in the future we would be happy to support you.

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Review from Lindsay R (Daughter of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always feel my parents are in great hands with the Care and Carers team and their welfare is the number one priority.
All of the team have formed a friendly, trusted, and supportive relationship which is highly valued by all of our family.
In the last month, there have been many occasions where
Mum or Dad have needed emergency care. On each occasion, the Care and Carers team provided additional support in these difficult situations.

Reply from Collette Morris, Office Manager at Care & Carers

Thank you for your review, on behalf of all of us here at Care and Carers it has been a pleasure looking after your parents!

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Review from Jo G (Daughter of Client) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Care and Carers during the final weeks of Mum’s life was amazing. We had a live-in carer, supported a few times a day by various colleagues, and everyone was amazing. They made what was a very challenging time so much easier for us and for Mum and I can’t recommend them highly enough.

Reply from Laura Sheppard, Service Manager at Care & Carers

We truly appreciated the privilege of caring for your mother and becoming a part of her life. Thank you for giving us the chance to be involved with this important responsibility and we are deeply grateful for the support your family provided to our team throughout this journey.

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Review from Jill C (Client) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with the carers from Care and Carers has been wonderful. They have helped me and my daughter through my recovery after my operation so well with their caring, kindness, cheerfulness and helpfulness with such efficiency. I would definitely recommend Care and Carers to friends in the future.
Our thanks to the office staff and carers.

Reply from Laura Sheppard, Service Manager at Care & Carers

It was a pleasure to support you throguh your recovery and thank you for your trust in our team! We all loved visiting you!

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Review from M D (Client) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a shoulder replacement I needed help daily to get washed and dressed, the girls who visited me were a great help, kind, caring and I enjoyed having them to talk to. They put me totally at ease and helped with my recovery. I would definitely recommend them to family and friends who may need
help.

Reply from Laura Sheppard, Service Manager at Care & Carers

It was a pleasure to support you after your recent surgery. Thank you for your kind words.

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Review from B H (Cousin of Client) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care & Carers have provided a consistently excellent level of care and support to my cousin for more than two years. I would recommend their services.

Reply from Care And Carers, Office Team at Care & Carers

Thank you for your kind words! It was a pleasure to look after your cousin and be able to provide support to him. Our carers loved visiting him.

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Review from S L (Son of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care & Carers provided care for both my parents. In early January my mother had a stroke and required daily hospital visits. During this period, the company immediately instigated companionship visits for my father so that he would not be alone for long periods, as he is bedbound. Sadly Mother did not
recover from her stroke and died at home on February 9th. During her final end-of-life days, Care & Carers provided her final days of care in a deeply compassionate manner, and have been a great source of comfort for us both. They have also put in place, together with Occupational Therapy, extra exercise sessions to help enable Dad to attend her funeral. Their service has been impeccable during this hard time.

Reply from Care & Carers Team, Director/Registered Manager at Care & Carers

It has truly been an honour to provide care and support for your parents over the last two years. We thank you for entrusting us with this responsibility and allowing us to be part of their journey. It has been a joy to work with your parents and we will always remember your mother's spirit.

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Review from Guy B (Son of Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Care & Carers to help look after our elderly father at home (he was on his own, suffering from Alzheimer's). Their carers called in two or three times a day over a period of seven months, making him meals, administering medication and keeping him company. Without exception, the care staff were
punctual, kind and diligent. The management at Care & Carers was always fast to respond and find a solution, often at short notice. We can't recommend Care & Carers enough.

Reply from Care and Carers Team, Team at Care & Carers

Thank you for your kind words, Guy. It was a pleasure to look after your father and be able to provide support to him, thank you for giving us the opportunity!

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Review from A C (Son of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and carers was so wonderful. My mother needed surgery and was told reablement would support her but only in the evening and morning. As she therefore needed support for domestic tasks and help preparing her meals we sort Care and Carers help. They took great care of her and allowed the family to
not be pressured by taking time off work. Reablement was never organised so we were so fortunate to have their help. The carers that cared for her were all so lovely and knew exactly what they needed to do to help assist her in her recovery and support her to be independent. Thanks to them she was up and walking within 2 weeks. When we decided more support was required they did all they could to ensure they met the requests.

Reply from Hossein Sharifi, Director/Registered Manager at Care & Carers

Thank you for your kind words! It was a pleasure to support your mother! Our carers loved visiting her!

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Review from Paul W (Nephew of Client) published on 5 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Care & Carers in June this year. The level of service and attention to detail is very impressive and comforting. Without exception, every member of staff that we have encountered have been fantastic. The office staff and management really do pay attention to detail, and the carers really
do care. We were with a different care provider for a number of years before we employed Care & Carers. I wish we had come across them a lot sooner. We have only been with them for a short period of time, but so far they have been exceptional.

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Review from Daniel S (Son of Client) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has Alzheimer's, was discharged from hospital two days before Christmas, having spent four weeks there recovering from a fractured hip. The hospital was struggling to put together a care package, given the time of the year and the latest Covid-19 wave of infections and the need for many
care workers to isolate. Care & Carers stepped up and have been providing live-in care for the last eight weeks, never letting us down despite the stretch they were under. Their care staff and management have demonstrated a very high level of professional commitment, with a wonderful personal touch. They have supported us in negotiating the continuing health care assessment process and gone the extra mile in helping us select the right carers and planning for the longer term. I and the wider family are very grateful to the whole team who are a credit to the resilience and dedication of the profession.

Reply from Care & Carers Team, Director/Registered Manager at Care & Carers

Thank you very much for your kind words! It's a pleasure getting involved in supporting and caring for your mother. Thank you for the opportunity and trust in us!

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Review from Marcus C (Son of Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Top-quality - top service - absolutely brilliant, amazing stunning - let me repeat - top-quality - top service - absolutely brilliant, amazing stunning - keep up the amazing work - let me repeat - keep up the amazing work.

Reply from Hossein Sharifi, Director/Registered Manager at Care & Carers

Thank you so much for your review! It is an absolute pleasure to care for your father and we look forward to supporting him in the future!

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Review from Debbie W (Daughter of Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has received daily care from Care & Carers since September 2021. Each carer who has attended to my father has been kind, caring, helpful and considerate and my father enjoys their daily visit.
The company is very accommodating to ensure my father's needs are met. The online management system
and app are a great help in ensuring that I know what has taken place at each service visit.
The manager and his team have always been very helpful and they communicate well with the family at all times.
I highly recommend Care & Carers to anyone who requires care for an elderly relative.

Reply from Hossein Sharifi, Director/Registered Manager at Care & Carers

Thank you so much for your review and kind words! It's pleasure to care for your father and we look forward to supporting him in the future! We are also glad that our online management system helps!

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Review from Graeme M (Client) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care & Carers team from Aylesbury have been looking after my mother in her home for the past fifteen months, through the worst that the Covid pandemic has had to offer. Mum has age-related dementia and has become increasingly immobile through this period. The Care & Carers team never dropped the
ball, making sure Mum was looked after with great consideration, dignity, care and love. It was a great comfort to know that she was in good hands; whenever I visited her, the home was clean and tidy, and Mum was always happy. Communication with both the care staff and the management has always been excellent, facilitated by the online communication tool that they have pioneered. In short, I cannot recommend Care & Carers highly enough. In-home care provision is hugely important but an inordinately difficult job. I thank the manager and his team from the bottom of my heart for their efforts in the past, and for striving diligently for continual improvements in what they offer.

Reply from Team, Support Team at Care & Carers

Thank you for your kind words. It has been a pleasure to look after your mother for the past fifteen months. Thank you for giving us the opportunity to play a role in her care!

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Review from Daniel M (Son of Client) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In our experience Care and Carers has provided a very cheerful, helpful and efficient care package and do everything we could hope for with regard to the benefit of my 103-year-old mother. She is delighted with the carers, who visit thrice daily, with their warmth and kindness. No hesitation in recommending
them to anyone.

Reply from Care & Carers Team, Care & Carers Team at Care & Carers

Thank you Daniel for your kind words and feedback! It's been a pleasure supporting your 103-year-old mother. We've learned a lot from her over past 19 months.

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Review from Jacky M (Client) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care & Carers are the best care agency across Bucks. They are safe, reliable and will go the extra mile to help you feel safe and looked after. I have used other services, and these are definitely the best and most professional. I highly recommend them

Reply from Care & Carers Team, Care & Carers Team at Care & Carers

Dear Jacky, thank you very much for the opportunity to be involved in caring for and supporting you and also for your kind words! We hope to be able to continue working with you for as long as you need us.

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Review from B D (Client) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support, nothing is too much trouble.

Reply from Care & Carers, Support Team at Care & Carers

Thank you so much for the review, we love supporting you and look forward to continuing!

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Review from Miranda G (Daughter of Client) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would not hesitate to recommend this company. We have had nothing but exemplary care for my father. They are a team and it shows. The staff are happy, they support each other and always go the extra mile. Communication with me, the rest of the family and between all the carers is outstanding. Nothing
is too much trouble. They treat my parents with the utmost respect, gentleness and understanding, just as you would yourself. I don’t live close by and I have one hundred percent confidence.

Reply from Care & Carers Team, Care & Carers Team at Care & Carers

Dear Miranda, it's been a pleasure to support your father for the past six months and we are pleased to know that the family is happy with our service.

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Review from Alison V (Daughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standard of care provided, nothing is too much trouble and everyone goes above and beyond. The carers show genuine care and desire to help and demonstrate respect, empathy and patience at all times. Extremely reliable, I couldn't recommend Care & Carers enough! Thank you so much for everything
you do.

Reply from Care & Carers Team, Director/Registered Manager at Care & Carers

It's been a pleasure assisting your mother and thank you very much for giving us the opportunity to play a role in her care.

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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Care & Carers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Care & Carers is calculated as follows: ( (116 Excellents x 5) + (25 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 148 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care & Carers is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

Meet the Team (3)

Hossein

Hossein Sharifi

Job Title: Director/Registered Manager

Joined: 2017

"I've been working in health and social care for many years. In my opinion, social care is one of the most pressing concerns we face as humans. As we get older, we are especially vulnerable to loneliness and social isolation. Managing the challenges we face requires dependable caring people and advanced technology. Hence, my main focus has always been finding the right people to work with and applying innovative and creative methods."

Collette

Collette Morris

Job Title: Deputy Registered Manager.

Joined: 2024

"Hi, I’m Collette, I entered the care industry when I joined Care and Carers in January 2024, bringing my background in HR, Recruitment, and Health and Safety. Joining Care and Carers has been transformative, thanks to the supportive team. My passion lies in fostering innovation, diversity, and inclusivity, believing in the power of diverse perspectives to drive positive change. Every interaction with our clients is a privilege, reminding me of the profound impact we can make in their lives."

Laura

Laura Sheppard

Job Title: Service Manager

Joined: 2021

"Hi! I am Laura! I have been with Care & Carers since January 2021 and it's a joy to watch a company grow that supports all staff to be the best they can be"

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