Bluebird Care Rochdale

Northland House, 54-56 Manchester Street, Heywood OL10 1DL
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10 63 Reviews
  • Bluebird Care Rochdale, Heywood
Bluebird Care Rochdale is incredibly passionate about keeping its customers safe, secure, and happy in their own homes. With exceptional infection control measures, customers can have complete peace of mind, knowing they receive the highest standards of protection and care with a package of care support that it tailored to their needs and wants.

With kindness and compassion, the highly trained and trusted care team delivers bespoke care packages tailored to individual needs. Their enthusiasm and positive approach help customers maintain their independence, continue enjoying the things they love, and feel safe in the comfort of their own home.

Bluebird Care Rochdale provides flexible home care, from 30-minute visits to full Live-in Care, where a carefully matched care assistant provides round-the-clock support within the customer’s home.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £29.80

These prices are only a guideline, please contact Bluebird Care Rochdale to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • John Keogh (Registered Care Manager)
Total of 63, showing 1-20
10

Bluebird Care Rochdale has a Review Score of 10 (10.000) out of 10, based on 19 reviews in the last 2 years. Over all time Bluebird Care Rochdale has 63 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Would like to specially thank one member of staff for his help with my mother last Thursday night when she was poorly and an ambulance called. He was so kind and caring, not wanting to leave us. All carers are wonderful

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks so much for taking the time to review our services. The carer in question is an absolute superstar and we are delighted to have him in our team. It is an honour and a privilege to do what we do. Your mum is something of a superstar too.

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Overall Experience  Overall Experience 5.0 out of 5

Anyone experiencing the search for a care package for a poorly relative will know how daunting and important that decision feels. It felt scary to be faced with lots of new terminology, endless numbers of phone calls and so much to be coordinated. We felt a little lost but knew that we wanted to provide
mum with the best possible care.
From our very first interaction with the Bluebird team, it was clear that they were different to so many care providers. Unlike others, Bluebird asked questions, they listened, they understood. It always felt like they were looking to make mum as comfortable as possible. Sometimes that was moving, handling or typical caring responsibilities. Other times it meant simply having a laugh or a joke, holding her hand and sharing their stories or holiday plans.
We are so thankful to the Bluebird team for their care of mum, and it was such a wonderfully human experience. We recommend Bluebird, without hesitation, to anyone looking for care in Rochdale.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks so much for taking the time to review our services. It is really important to know if we are getting things right and to share these views with our team as we strive to continuously improve. It is an honour and a privilege to do what we do.

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Overall Experience  Overall Experience 5.0 out of 5

Really please with service provided. Always on hand to answer questions and the carers are so lovely. Thought mum might refuse people coming in to help her due to dementia but she really looks forward to them coming. The peace of mind that she is seeing someone morning and night is immense.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks so much for taking the time to provide this review. Your mum is a real star and it is an honour and a privilege to do what we do.

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Overall Experience  Overall Experience 5.0 out of 5

My mother had a problem with her medication last night, the carer immediately called a gp and personally drove all the way yo Manchester to retrieve it. She then went back to mum's to administer it. I am absolutely thrilled with the care and attention to detail. Thankyou Bluebird

Reply from John Keogh, Director at Bluebird Care Rochdale

Your dear mum is a superstar who has quickly become a staff favourite. It is an honour and a privilege to do what we do so thanks so much for taking the time to review the service we deliver.

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Overall Experience  Overall Experience 5.0 out of 5

Mum is taken very good care of giving us absolute peace of mind.

Reply from John Keogh, Owner at Bluebird Care Rochdale

Thanks for taking the time to review our services, it is an honour and a privilege to do what we do.

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Overall Experience  Overall Experience 5.0 out of 5

My experience with Bluebird Care has been pleasant & very helpful - Pleasant in the company of sympathetic ladies & helpful in the willingness to assist in making helpful chores easier to manage
I felt comfortable asking for personal aid such as showering.
Altogether a big 'Thank You!

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks so much for your kind words. It is an honour and a privilege to do what we do.

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Overall Experience  Overall Experience 5.0 out of 5

My husband needed a short-term care plan whilst I recovered from surgery. I would have no problem in recommending Bluebird Care to anyone. They were very professional, punctual and caring and my husband enjoyed the company.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thank you so much for taking the time to share your experience with us! We're absolutely delighted to hear that our team made a difference in your loved one's care. It's truly heartwarming to know our efforts are making a positive impact and your kind words inspire us to keep delivering the best possible support to our community. We're here for you whenever you need us and we're so grateful to be part of your journey. It is an honour and a privilege to do what we do.

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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care were very professional and caring. They came to help us care for our elderly father. His carer was very calm and caring and always patient with Dad. I would recommend them, we have been very pleased with the whole service they provide.

Reply from John Keogh, Director at Bluebird Care Rochdale

It is an honour and a privilege to do what we do. Thank you so much for your kind words and taking the time to put this together. Our team do amazing things and your dad was a joy for those that supported him. Please do keep us informed about his progress and if there is anything we can do to further support him or your lovely family.

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Overall Experience  Overall Experience 5.0 out of 5

We started using Bluebird Care Rochdale when my dad became ill and we were unable to provide the care he needed. After an initial assessment, a care plan was arranged to suit our requirements which was perfect for my dad. The carers were amazing, always punctual, professional in their jobs and went
above and beyond their job roles. They also formed a friendship with my mum, who is terminally ill, and looked forward to her chats with the carers. An unexpected hospital admission for my dad upset his care routine but we didn't have to worry as we were in regular contact with the amazing, organised management team who were able to adjust his plan and change it to suit Dad on his discharge from hospital. The changes were often requested at short notice from ourselves but nothing was too much trouble for the Bluebird team who handled all our worries and changes with professionalism, care and understanding.
I have nothing but praise for Bluebird Rochdale and all its staff.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thank you so much for your kind words and taking the time to put this together. Our team do amazing things and your dad was a joy for those that supported him. It is an honour and a privilege to do what we do.

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Overall Experience  Overall Experience 5.0 out of 5

Our family is very grateful to the staff of Bluebird Care who cared for my mother during her final illness. The whole process was caring, efficient and well-organised. An initial assessment was made that generated a care plan, so vital to allowing my mother's wish to stay in her own home. The management
staff were empathetic and very knowledgeable, a plan was agreed and care began shortly afterwards. The women and men who cared for my mother were kind and gentle and she really appreciated their efforts. The staff and management were flexible and thoughtful in the face of changing needs. A great company with well-trained and experienced staff.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thank you so much for taking the time to review our services. It is an honour and a privilege to do what we do and your mum was a beautiful lady who will be missed by all who came into contact with her.

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Overall Experience  Overall Experience 5.0 out of 5

Thank you to everyone at Bluebird Care Rochdale for the care package arrangements for my mum from October 2022 until January 2024 when she passed away.
Huge thanks to the team of lovely ladies that cared for all Mum's ever-changing needs with care, compassion and professionalism during this time, the
bond with Mum and the carers and family and carers was second to none, we couldn't have asked for any better!
The flexible package enabled me to keep a promise I made to Mum that she would stay at home.
During this time, several package changes were made so quickly due to Mum's and family's needs, again we couldn't have asked for anything better than we all received, a credit to the whole of Bluebird Care team in facilitating the services we received.
I wish each and every one of you good health and continued success in what you do, I would 100% recommend this company!

Reply from John Keogh, Director at Bluebird Care Rochdale

Thank you so much for taking the time to write this beautiful review. Your mum was incredibly kind to our team and it was a real honour and a privilege to support her and maintain her dignity and independence at home with her cherished belongings and memories. We wish all the family the very best of wishes and you will always be very welcomed if ever passing.

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Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service and they treat me very well and so I will be happy to still use them.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks so much for taking the time to review our services to you. It is an honour and a privilege to do what we do.

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Overall Experience  Overall Experience 5.0 out of 5

My experience of Bluebird Care Rochdale could not be better. They provide all aspects of the care needed. If a carer is needed at short notice it is always provided, care is provided in my home, when I can go somewhere e.g. shopping, or leisure. Care at all levels is perfect in my opinion I receive
help in every way needed and could not ask for improvement.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks so much for taking the time to produce this review of our service to you. It is an honour and a privilege to do what we do.

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Overall Experience  Overall Experience 5.0 out of 5

Very impressive service from those managing and arranging the care to those providing it. Punctual, friendly and reliable care service.

Reply from John Keogh, Director at Bluebird Care Rochdale

It is an honour and a privilege to do what we do. Thanks so much for taking the time to review our service.

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Overall Experience  Overall Experience 5.0 out of 5

I previously contacted this company on behalf of a neighbour who was struggling with her mother's care.
The company themselves were outstanding when explaining what they could deliver, I myself was amazed at how professional but also in great detail how everything was explained yet keeping things
to a professional level as this was an enquiry and not personal to myself. As to take things to another level how quick care was provided. How this has changed the outlook of my neighbour's life and to see how happy she is knowing her mother is being taken care of by a trustworthy company with professional staff, office and care based out in the community nothing is too much trouble. She has nothing but excellent praise for this company. I will most definitely be recomeding them to anyone that asks.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks so much for taking the time to review our services. It is an honour and a privilege to do what we do and reviews like this make it all the more worthwhile.

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Overall Experience  Overall Experience 5.0 out of 5

I enjoy the care, I receive regular staff and feel that I have gotten the most out of this regularity, feels more personal.
Overall, I like that all the staff look professional, uniformed and clean.
Everyone who supports me, including the neighbour, agrees that the personal touch, human touch.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thank you for taking the time to complete this review. It is great to know that we are able to provide that human touch. It is an honour and a privilege to do what we do.

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Overall Experience  Overall Experience 5.0 out of 5

I have seen a good improvement in the overall well-being, mood and manner, life and a more positive outlook on life, engages with staff and all concerned to instruct on his needs as they change.
I think that my father-in-law is really settled at home and due to the excellent care, is living to his
full potential with his health.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks so much for taking the time to review our services. It is an honour and a privilege to do what we do, and he is an absolute delight that the team has quickly taken to their hearts.

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Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Bluebird Care Rochdale enough for the excellent care, kindness and endless patience they have shown my grandmother, who was diagnosed with Alzheimer's last year. Having always been fiercely independent, she was against having any sort of support at first. However, the team were so supportive,
doing anything they could to make the transition easier. Twelve months later my grandmother seems so much happier and calmer and speaks warmly of the care assistants. She also looks so much healthier and stronger.
Bluebird Care Rochdale have given our family so much peace of mind. The online portal allows us to log in and check how she is each day. Even simple things like bringing the milk in or putting the bins out help us so much, as well as important tasks such as preparing her meals and ensuring she takes her medication. Recently, one of the care assistants spotted a medical issue that we hadn't noticed so we're very grateful to them for that too.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks so much for taking the time to put together such a detailed review. As your grandmother has gotten more used to the idea of the support we offer, she has become more comfortable having the visits taking place. She is a star and her spirit and independence is applauded by all the team. It is an honour and a privilege to do what we do.

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Overall Experience  Overall Experience 5.0 out of 5

My experience with Bluebird has been great, all the staff are friendly and caring.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks so much for taking the time to review our services. It is an honour and a privilege to do what we do.

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Overall Experience  Overall Experience 5.0 out of 5

I recently had occasion to contact Bluebird Care Rochdale with an urgent request to increase the care package for two elderly friends. One lady had to attend hospital for emergency hip replacement. To enable the other lady to remain safe at home I contacted Bluebird Care to increase the care package
at short notice. I couldn't have had more help from the care coordinator, she pulled out all the stops and along with clearly very willing and caring staff she successfully managed to accommodate as much extra care as possible by juggling rotas and asking for the care team to do extra hours at very short notice, and over a weekend. To say I am grateful is an understatement, Bluebird threw a lifeline to this urgent situation without hesitation. The care coordinator is clearly a caring, organised young lady and both she and the care team are an asset to Bluebird Care Rochdale. She continued to help by organising the client's Pharmacy to supply a medi-dose type system. A big thank you to all at Bluebird.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thank you for taking the time to review our services and team. We're dedicated to delivering the best support possible, and your feedback reinforces that commitment. Our team's effort is key to this, and we appreciate your recognition. Your feedback fuels our drive for excellence. It is an honour and a privilege to do what we do.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Bluebird Care Rochdale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bluebird Care Rochdale is calculated as follows: ( (113 Excellents x 5) ) ÷ 113 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Rochdale is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Oct 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (5)

Beryl

Beryl Keogh

Job Title: Director

Joined: 2018

Beryl has vast experience working within a vulnerable personal environment. She has been working within the Care Sector in the UK since the family returned from overseas in early 2013. Before that, in addition to raising her family, she was primarily employed in children's Education, often within the Special Educational Needs (SEN) specialisation whilst frequently moving as was an expected part of Forces family life (13 different homes in 23 years). Beryl has 2 grown sons, although she still likes nothing more than to mother them whenever they visit. Beryl was born in Birch Hill Hospital, Rochdale and grew up in the area and loves being back home, closer to her family and a large network of long-standing and loyal friends. Beryl loves to support people who need it and looks to provide a Premium Service built on excellent training and the enthusiasm and compassion of Quality Staff. She likes to travel, when allowed and watches TV soaps, but only the Northern ones.

John

John Keogh

Job Title: Director

Joined: 2018

John’s journey began in 1990 when he left his parents' home to join the British Army, where he served with distinction for nearly 26 years. Following his military career, he returned to the area in 2015, bringing with him a wealth of experience and skills that he has applied as an accomplished Management Consultant. His background in the armed forces, particularly in leadership and training, has equipped him with a passion for supporting and developing others, especially those who are vulnerable and socially isolated.


John is particularly committed to training, using his enthusiasm to contribute meaningfully to the success of the business. He is genuinely inspired by the compassion and dedication demonstrated by those who work in care, and he channels this admiration into delivering engaging, realistic, and effective training sessions. His goal is to empower carers with the skills and confidence needed to excel in their vital roles.


Having served in numerous theatres across the globe, John is thrilled to be back in his hometown, reconnecting with old schoolmates and reliving fond memories from his youth. He has been deeply touched by the warmth and friendliness of the community since his return and is a proud participant at the local Veterans' breakfast, where he enjoys the camaraderie and support of fellow ex-servicemen.


Though he describes himself as a keen yet mostly retired footballer, John can still be found playing five-a-side matches a few times a week, keeping his passion for the sport alive. In addition to his sporting pursuits, he is a Dementia Friends Champion, dedicated to raising awareness of this increasingly prevalent condition. Through his community involvement and advocacy, John continues to make a difference, both on and off the pitch, and remains committed to supporting those who choose such a meaningful career path in care.

Georgia

Georgia Paul

Job Title: Marketing Assistant

Joined: 2019

Georgia has been a dedicated member of Bluebird Care Rochdale since 2019. She began her journey as a Care Assistant, a role she absolutely loved, and her warmth and commitment quickly made her a valued part of the team. Over the years, she has had a significant impact on both colleagues and customers, who have always appreciated her kind and compassionate nature.


During her time with Bluebird Care, Georgia went on maternity leave twice. Throughout these periods, the unwavering support of the company never faltered. She fondly recalls the thoughtful baby baskets she received, the fruit basket delivered to her at the start of the pandemic, and the gift voucher for a local restaurant, all of which made her feel genuinely cared for and appreciated. It is this level of kindness and support that makes Bluebird Care Rochdale feel more like a family than just a workplace.


Georgia is full of praise for John, Beryl, and Michelle, recognising their passion for the well-being of both customers and staff. She also highlights the kindness and dedication of her fellow team members, noting that customers often comment on how the carers go above and beyond. The sense of camaraderie and shared purpose within the team is something Georgia is incredibly proud to be a part of.

Amie

Amie Pilmoor

Job Title: Care Co-ordinator

Joined: 2021

Amie is our dedicated Care Co-ordinator, having joined Bluebird Care Rochdale in June 2021. From the moment she arrived, she embraced the team and found the warmest of welcomes among colleagues she now considers amazing.


Amie brings with her a background in care she has recently earned a distinction in her Level 3 Health and Social Care qualification, which she completed with the support provided by Bluebird Care Rochdale. Her passion for the role shines through in every interaction, driven by her lifelong dedication to caring for others. Even as a child, she was eager to lend a helping hand, once asking her mum if they could help people like the "old man with his shopping." This natural compassion has seamlessly translated into her professional career, where she goes above and beyond to ensure the best possible outcomes for those we support.


Amie firmly believes that a positive, fun atmosphere is crucial in a high-pressure environment like ours, and she's already making strides in keeping everyone smiling. Her fresh ideas and sense of humour contribute to a thriving, supportive workplace, which only amplifies the fantastic reputation Bluebird Care Rochdale holds.


Having worked as a carer for three years, Amie acknowledges the boost in confidence and career growth she has experienced in her role. This supportive environment has allowed her to flourish, and she is excited to explore further opportunities in the care sector. We are thrilled to have Amie as part of our team, knowing that her enthusiasm, commitment, and passion for making a difference are central to our mission of delivering exceptional care and support.

Dawn

Dawn Pedley

Job Title: Office Administration and Senior Care Assistant

Joined: 2022

Dawn joined our team as a Care Assistant in 2022, bringing with her a wealth of hands-on experience in care, becoming a senior care assistant quite quickly due to her can-do attitude and eye to provide a solution to the many challenges the role can present. Her impressive background is not purely limited to frontline care; she has also spent extensive time in office roles, where she managed payroll, bookkeeping, and account reconciliation with skill and precision.


This blend of practical care knowledge and administrative expertise has made her an incredibly valuable member of our team, seamlessly contributing both in the field and behind the scenes. We are fortunate to have someone so versatile and dedicated to making a difference!

Frequently Asked Questions about Bluebird Care Rochdale

What Type of Services does Bluebird Care Rochdale offer?

Bluebird Care Rochdale offers Home Care.

How many Carers does Bluebird Care Rochdale employ?

Bluebird Care Rochdale employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Rochdale to verify any information. View our terms and conditions. Bluebird Care Rochdale has an Enhanced Service - more info.