Embrace Home Care Ltd

303 Whitegate Drive, Blackpool FY3 9JS
Submit a Review
9.3 27 Reviews
  • Embrace Home Care Ltd, Blackpool
Embrace Home Care & Embrace Lodge provides a quality support service in all areas and are approved and registered for Personal Care by CQC.

Embrace are a local family run care company supporting clients and families around Blackpool and the surrounding Fylde Coast area. They pride themselves on delivering exceptional care in the comfort of your own home, a level of care that they would only trust for their own loved ones.

Embrace Home Care offers packages from as little as one hour, whether its companionship or home help services, preparation of meals, accompanying to and from appointments or personal care. It could be that a relative is in accommodation i.e., care home, and you would like Embrace Home Care staff to visit and take them out, they have many clients who use this service, giving the family the comfort of knowing their loved one is still visiting places they enjoyed going to, whether it be the garden centre or the cinema, football match or coffee shop.

Embrace Home Care provides expert care to help you or your loved one achieve the life you want to whilst staying in the comfort of your home.

Show Embrace Home Care Ltd on the Map

Care Provided by Embrace Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Substance Misuse
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Embrace Home Care Ltd
  • Person in charge
  • Rebecca Wilcock (Registered Care Manager)

Funding & Fees Guide for Embrace Home Care Ltd

  • Prices

  • Starting Price per hour £31.95

  • Our prices vary depending on whether you are privately Council or NHS Funded. We accept direct payments.
    Competitive Rates. Please ring to ask about our pricing.

Embrace Home Care Ltd Reviews (27)

Total of 27, showing 1-20
9.3

Embrace Home Care Ltd has a Review Score of 9.3 (9.300) out of 10, based on 5 reviews in the last 2 years. Over all time Embrace Home Care Ltd has 27 reviews.

Overall Experience

  • 24
  • 3
  • 0
  • 0
  • 0

Date Published

27
1
2
5
22

Review from D T (Client) assisted by family/friend published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My caregiver is always the same person. Each week we go out together for coffee and a slice of cake. I highly recommend using Embrace Homecare they are smashing.

Reply from Debra Easter, Director at Embrace Home Care Ltd

Thank you for taking the time to leave a review it's much appreciated


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K D (Wife of Client) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband unfortunately went into hospital unexpectedly and needed a home care package after leaving. After being recommended Embrace Homecare and giving them a call, they came to visit us in our home within 24 hours. We arranged all the care my husband needed, and it's been a godsend. If it wasn't
for them, he would still be in hospital now. Thank you.

Reply from Debra Easter, Director at Embrace Home Care Ltd

Thank you for your review; it's much appreciated, and Im so glad we could be of service to you and your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J M (Wife of Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia but when I pick him up he is always happy. The staff are cheerful and have different activities when he goes on the same day every week. I would recommend them to anyone.

Reply from Debbie Wood, Director at Embrace Home Care Ltd

Thank you very much for your review we are so happy he enjoys all the different activities, we do try to vary them so everyone in the week gets to experience the same thing.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P I (Wife of Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is very happy at Embrace Day Centre and looks forward to going each week.
Embrace have a varied programme for the day centre and my husband enjoys the outings to the park and attractions in Blackpool where he relives memories.
The lunches are appetising and varied as afternoon tea excellent
value for the money.
To be collected and delivered home and extra bonus.

Reply from Debbie Wood, Director at Embrace Home Care Ltd

Thank you for taking the time to send a review, our staff are dedicated to fitting activities around people’s interests, this brings great joy when reminiscing.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David F (Son of Client) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family and I feel very fortunate that we were made aware of Embrace Home Care. From the very first meeting, everyone was so caring and professional. Knowing that Dad was in safe hands when attending his day care sessions really helped us, especially Mum, who benefitted greatly from having some much
needed respite and time to herself. All the staff have been amazing and took a real interest in Dad. The facilities at Embrace are immaculate and clean and the food and drink always plentiful. I cannot recommend Embrace highly enough.

Reply from Debbie Easter, Director at Embrace Home Care Ltd

Thank you for your review of our Dementia Day Centre. It was an absolute pleasure and a privilege to have had Dad in our care for as long as we did. We appreciate your comments and to know we helped the family, as well as the service user, brings us great joy and satisfaction and only confirms that what we offer is needed in Blackpool.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K C (Wife of Client) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were second to none they gave me great support for me and gave me a break. I would recommend it to everyone.

Reply from Debbie Wood, Director at Embrace Home Care Ltd

Thank you for your valued review it was our pleasure to be able to provide the respite you needed.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ponita W (Wife of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from the caregivers, my husband is so much happier knowing he is being given the very best of care. He has the same carers which means there's consistency all the time and they always go the extra mile to make sure he's happy. I cannot recommend the care company enough.

Reply from Carly McAdams, Director at Embrace Home Care Ltd

Thank you, Ponita, for your feedback - it is greatly appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anne M (Client) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Used for respite whilst my normal carer away. Fantastic service from beginning to end, communication excellent, would definitely use Embrace again. I could not fault it al all and am now going to use Embrace for my mothers care too.

Reply from Debbie Wood, Director at Embrace Home Care Ltd

Thank you so much for your valued review, it's been a pleasure to care for you and we look forward to seeing you again soon!
Kind regards


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C H (Daughter of Client) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to praise all the staff at Embrace for helping my mum in her final weeks. Nothing was too much trouble. They stayed past the time they were supposed to at night to ensure we all were comfortable with being left throughout the night. The kindness, empathy and dedication those girls show
is amazing, thank you.

Reply from Debra Easter, Director at Embrace Home Care Ltd

Thank you so much for your kind words; it's an honour to have been able to help your lovely family when you needed it most.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C B (Son of Client) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had help for my father since January this year, he was very reluctant at first but with Covid, we couldn't come over from Yorkshire to assist him. The staff at Embrace have been wonderful and he has gotten used to someone coming into his home, he has even accepted more visits a week. Thank you.

Reply from Debra Easter, Director at Embrace Home Care Ltd

Thank you very much for your valued review, it means a lot to us all to know we are doing a good job.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C H (Wife of Client) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, small number of carers so soon got used to them and they remember what my husband's routine is. Don't appear to rush in their caring.

Reply from Debbie Wood, Director at Embrace Home Care Ltd

Thank you very much for your review. Kind regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L L (Daughter of Client) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care from start to finish. Thank you to everyone at Embrace all the staff were wonder we were treated with respect and dignity at a difficult time for us. I would recommend this company in a heartbeat.

Reply from Debbie Wood, Director at Embrace Home Care Ltd

Thank you so much for your review, kind regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynne F (Daughter of Client) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been having carers from Embrace since coming out of the hospital in January, they are so caring and professional and we would recommend them to anyone looking for reliable, trustworthy carers. Nothing is too much trouble, thank you.

Reply from Debra Easter, Director at Embrace Home Care Ltd

Thank you so much for your valued review, it's appreciated very much.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lauren C (Daughter of Client) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very grateful for the care Embrace Home Care have provided for my dad. They have definitely helped him get his confidence back. The carers are very efficient and professional, he has nothing but praise for them. He is always treated with dignity and respect which was very important to us. Embrace Home
Care have gone above and beyond since the first visit.

Reply from Debbie Wood, Director at Embrace Home Care Ltd

Thank you very much for your valued review, it is a pleasure to provide care to your Dad. Kind Regards


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie M (Client) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the service. All the staff are helpful, friendly and competent in the care I receive.

Reply from Debbie Wood, Director at Embrace Home Care Ltd

Thank you so much for your valued review. Kind regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chloe (Granddaughter of Client) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank Embrace Home Care enough for the care they provide for my Nan. All the carers are so kind and caring, they always stay for the full hour and nothing is ever too much for them! They are an amazing company and the management team are also so helpful and kind. My Nan always says how she looks
forward to the carers coming. It’s such a relief knowing my Nan is happy. Would recommend Embrace to anyone, best decision we made.

Reply from Debbie Wood, Director at Embrace Home Care Ltd

Thank you for your kind review. We are so pleased to hear that your nan is happy and looks forward to our visits. Kind regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J F (Wife of Client) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the company very reliable and professional. The caregivers have all been pleasant punctual and helpful.

Reply from Debbie Wood, Director at Embrace Home Care Ltd

Thank you so much for your kind and valued review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret C (Sister of Client) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall outside, my brother needed help with personal care and support until he was able to manage again for himself. Embrace responded quickly to our call for help, began support the same day and for five weeks the team enabled him to rebuild his strength and confidence again.

Reply from Debbie Easter, Director at Embrace Home Care Ltd

Thank you very much for your valued review, it is always our intention to go above and beyond and to provide care specifically tailored to each individual.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michelle A (Daughter-in-law of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Contacted Embrace re help for my mother and father in law. The best thing we ever did. They are very proud people who didn't want any fuss but needed a little something. Embrace came introduced themselves and did an evaluation of needs etc. They started the week after coming twice a week. My mother
in law was a little reluctant at first but now ...well she is thrilled. Embrace has taken the pressure off her. Now she can have some time for her instead of trying to do it all. The lovely carers cannot do enough for them. They do jobs my mother in law struggled with. Or they sit and have a chat with them both. Anything they want doing the ladies do without hesitation. All the carers are a credit to Embrace and themselves. Very professional, smart trustworthy. Would recommend to anyone who is struggling to make that choice. It was the right decision for us and I'm sure it will be for others. Fantastic glad I rang.

Reply from Debbie Easter, Director at Embrace Home Care Ltd

Thank you for your review Michelle, we are so glad they are both enjoying the visits. We are privileged to have been chosen to help.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J M (Daughter of Client) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very prompt in responding at the very start which was an emergency and continue to be excellent trying to assist and provide extra care as and when needed. Most of the staff have been excellent acting on initiative and supply great care to my dad and have become friends to us all and willing to assist
outside of their remit.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.300)

Overview of Review Score

The Review Score of 9.3 (9.300) out of 10 for Embrace Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Embrace Home Care Ltd is calculated as follows: ( (24 Excellents x 5) + (6 Goods x 4) ) ÷ 30 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Embrace Home Care Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Debra

Debra Easter

Job Title: Director

Joined: 2019

Director of Embrace Home Care.


Carly

Carly McAdams

Job Title: Director

Joined: 2019

Director of Embrace Home Care.


Rebecca

Rebecca Wilcock

Job Title: Registered Care Manager

Joined: 2021

Registered Care Manager for Embrace Home Care


Nicola

Nicola Wells

Job Title: Carer

Joined: 2019

Carer for Embrace Home Care


Tracey

Tracey Holden

Job Title: Carer

Joined: 2020

Carer for Embrace Home Care


Frequently Asked Questions about Embrace Home Care Ltd

What Type of Services does Embrace Home Care Ltd offer?

Embrace Home Care Ltd offers Home Care.

How many Carers does Embrace Home Care Ltd employ?

Embrace Home Care Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Embrace Home Care Ltd to verify any information. View our terms and conditions. Embrace Home Care Ltd has an Enhanced Service – more info.