Review from C E (Daughter of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience

All staff at Holistic Care Service are very professional and exceptionally well trained.
Management is always available to contact and they have always been very accommodating to family requests.
As a family, we know we can rely on the service to care for my mother.

Reply from Nico Mthunzi, Manager at Holistic Care Services

Thank you for the feedback. We value the positive review and are happy to hear you are pleased with the care and support we are providing your mother. As a provider, we are committed to working with clients and their families to provide the best care possible to our clients.

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Review from Bernard C (Client) assisted by family/friend published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience

Overall, I am very happy with the service I get.

Reply from Nico Mthunzi, Manager at Holistic Care Services

Hello, thank you for your positive feedback. We are committed to providing you the best care possible and we are pleased you are happy with the service we are providing. It is our pleasure to support you.

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Review from T F (Son of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience

Generally good continuity of assigned carers, which was important to me as my mum has Alzheimer’s and doesn’t like change. Managers listened to and acted upon any concerns/issues I raised. Care plans are regularly updated, and very good communication, timekeeping and reporting. Carers always rang me

if they had concerns over Mum's health or welfare, and each visit was clearly documented on the access mobile app. The carers were very gentle and had a good manner with Mum, and worked hard to make her feel at ease during their visits.
I would have no hesitation in recommending them.
Thank you to two particular members of staff at this care provider.

Reply from Tola Taiwo, Director at Holistic Care Services

Thank you very much for your review. We always try to provide a person centred service that is driven by our clients. Continuity of care is very important to us and we are delighted that we were able to provide that for your mum.

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Review from M B (Daughter of Client) published on 5 May 2023
Submitted via Website • Report

Overall Experience

The care provider looked after my mum/nan for 2 years and went above and beyond for her needs and requirements. Nothing was ever too much, my mum had dementia (people with dementia and those caring for people with dementia will know how hard day-to-day caring can sometimes be) the staff were always

so kind, caring, friendly and reassuring. We liaised with the staff all the time to ensure that my mum was getting the most suitable care package. We would like to thank the girls for all that they did for us. We lost my mum in December and this care provider was there for us every step of the way until the very end, as a family we would recommend them to anyone looking for extra care for their loved ones.

Reply from Tola Taiwo, Franchise Owner at Holistic Care Services

Thank you for your feedback. We value the positive review and we are happy to hear that you were pleased with our service.

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Review from Lori H (Niece of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience

Having made last minute travel/accommodation plans I was present when 2 carers called to my aunts to complete her care plan needs. It was so lovely to hear the conversations that took place between my aunt and carers. I heard laughter too which is so reassuring that my aunt is consulted and not rushed

at any point of care.
When I mentioned to my aunt that I thought the staff were lovely she replied ”yes they all are, I’m very lucky, they look after me”. What more of a recommendation that the Home Care team are compassionate, communicative, seek consent to assist with personal care, person centred, reliable and flexible. My gratitude to you all.

Reply from Tola Taiwo, Franchise Owner at Holistic Care Services

Thank you for your feedback. We value the positive review and we are happy to hear that you are pleased with our service.

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Review from Emily C (Granddaughter of Client) published on 29 April 2023
Submitted via Website • Report

Overall Experience

Can't recommend them enough. Had some issues with other care agencies before using the care provider and we are so glad we have found them. They go above and beyond every time they visit my grandad and nothing is too much to ask of them. The care that they provide is of a great standard, they are always

on time and they are very easy to contact if you need them.

Reply from Tola Taiwo, Franchise Owner at Holistic Care Services

Thank you for your lovely review. It is a pleasure to support your grandad and we thoroughly enjoy supporting him.

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Review from L K (Niece of Client) published on 28 March 2023
Submitted via Website • Report

Overall Experience

Extremely efficient and friendly service which has put the family's mind at rest that our aunt is being cared for twice a day, by staff who have taken the time to get to know her. Communication has been excellent, any concerns or worries about medication or aspects of her care have been dealt with promptly.

My aunt looks forward to seeing her carers each day. They are always on time and if delayed, even by ten minutes, the office staff let us know. We would highly recommend the care provider.

Reply from Nico Mthunzi, Manager at Holistic Care Services

Thank you for the lovely comments, we appreciate your positive feedback. We are committed to working together with our clients and their families to provide a first-class, person-centered and holistic approach to caring and thank you for choosing us.

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Review from A L (Daughter of Client) published on 26 January 2023
Submitted via Website • Report

Overall Experience

From the start to the end of this care provider caring for my mum, I couldn't be happier. All the staff were super friendly and put Mum at ease as she was a bit wary about people coming in at first. She loved the extra company though the day and looked forward to her visits.
They were so helpful in

sorting extra hours if needed, putting my mind at rest if we were away. This let her stay in her home longer.
Top class service and I can only 100% recommend.

Reply from Nico Mthunzi, Manager at Holistic Care Services

Thank you for the positive feedback. It was always a pleasure supporting your mum and hearing the stories she would tell us. We wish you all the best as your mum moves to long-term care. Thank you for choosing us.

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Review from G F (Wife of Client) published on 25 January 2023
Submitted via Website • Report

Overall Experience

We started using these services after my husband came out of hospital. Firstly, we us a care agency via social services which did not meet our needs, on changing to this care provider, we were offered a much better package and a time convenient for my husband's care and far superior service with more

professional carers. We stopped their care when my husband was in hospital for 7 weeks but resumed their service on his discharge in August and have continued to have carers since. We particularly like that 5 days a week we have the same person and the same carer on the other 2 days, this gives us continuity. We are delighted with the standard of the service.

Reply from Nico Mthunzi, Registered Manager at Holistic Care Services

Thank you for your feedback. We value the positive review and we are happy to hear that you are pleased with our service. We strive to provide individual tailored support and continuity to our clients and thank you for choosing us.

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Review from Frederick L (Client) published on 10 January 2023
Submitted via Website • Report

Overall Experience

An excellent service carried out by true professionals. As a client, I have always been treated with dignity and have never felt embarrassed. My wishes as to my personal care are always considered. I am encouraged, with supervision, to be more independent and to play a more active part in my care. Members

of staff are always smart and well-presented. They are pleasant, courteous and encourage conversation. Staff encourage me to carry out my personal exercise programme, designed for me by Liverpool community physiotherapy service. Always on time, if there is a delay office staff inform me.

Reply from Tola Taiwo, Franchise Owner at Holistic Care Services

Thank you for your feedback. We are committed to providing person-centered support tailored to your needs and we are pleased to hear you are happy with our service. Thank you for choosing us.

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Review from R B (Client) assisted by family/friend published on 26 September 2022
Submitted via Postal Card • Report

Overall Experience

Very satisfactory.

Reply from Tola Taiwo, Director at Holistic Care Services

Thank you for your review. We take pride in always going above and beyond for all of our clients.

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Review from Austin H (Son of Client) published on 3 August 2022
Submitted via Website • Report

Overall Experience

My mother now requires double up carers twice daily.
This care provider have provided excellent flexible care.
I have to say their carers have been noticeably better than other agencies. They have been good compassionate carers with excellent communication skills. The oversight of their managers

was also impressive with good problem solving and early communication of any problems.
100% recommended.
Thank you.

Reply from Tola Taiwo, Franchise Owner at Holistic Care Services

Thank you very much for your kind words. It is really nice to hear you were happy with the service and of course, we are glad that we are able to help and support your mum.

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Review from Elaine H (Daughter of Client) published on 27 July 2022
Submitted via Website • Report

Overall Experience

The carers are efficient and friendly. Communication links are good. Feedback from the app is helpful and appreciated, and I have always felt able to raise any of my concerns with office staff. Also, individual carers have alerted me promptly to anything urgent or important, which has arisen.
Mum never

wanted or thought she needed care support, and her comments about the carers "only giving me my tablets" are, I believe, only a reflection of her cognitive impairment and her inability to see or assess her own needs. The care visits have provided structure and prompting and allowed Mum to prove her own abilities to herself. Although she may not always recognise the extra value provided for her in terms of time spent chatting and having someone else on hand to deal with little problems which arise, Mum has become more settled and occasionally gratefully accepting of what is being done for her.

Reply from Tola Taiwo, Franchise Owner at Holistic Care Services

Thank you so much for taking the time to leave a review and for your kind words. It has been an absolute pleasure to support your mum. We will ensure your comments are passed down to the staff. Thanks again and best wishes.

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Review from F W (Son of Client) published on 16 May 2022
Submitted via Website • Report

Overall Experience

My father has dementia and was in hospital before Christmas. The care provider were the only company who had capacity to offer care visits at his home and have looked after him since then.

The care received has been nothing short of outstanding generally from keeping his living areas tidy to his

personal care and assisting him to eat drink encouraging and being patient with him.

My father is prone to infections and prior to this care provider was hospitalised over and over with UTIs whilst in the care of other companies.

Since this care provider have taken over he hasn’t had one infection or hospital admission which is testament to the consistent high quality care received.

Most carers my father has had from other companies go after 15 mins and have not provided the care to meet my fathers needs but this care provider always stay the full hours consistently every day.

Special thanks to the Owner and Manager who have been brilliant throughout and their very effective team.

Reply from Tola Taiwo, Franchise Owner at Holistic Care Services

Thank you so much for your kind words, we are so pleased that we can make a difference and particularly glad to know he hasn't had any reason to visit the hospital since we started supporting your dad. We very much enjoy supporting your dad.

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Review from Maureen D (Son of Client) published on 8 May 2022
Submitted via Website • Report

Overall Experience

I have had a really positive experience with the home care agency. From the outset, they have been very proactive in looking to solve any issues and have kept me informed around the care package in place. I would recommend them to anyone.

Reply from Tola Taiwo, Franchise Partner at Holistic Care Services

Thank you very much for your kind words. It is really nice to hear you were happy with the service that we provide.

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Review from Joan H (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience

Excellent communication, very good attention to detail, quick and efficient response to any questions or concerns, good record keeping, high standards in relation to e.g. medication safety. Friendly and understanding staff. The quality of care is reassuring and gives family confidence their loved one

is being properly looked after.

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Review from P W (Client) assisted by family/friend published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience

The carers were friendly, efficient and overall professional. Very helpful and did their job well.

Reply from Tola Taiwo, Franchise Owner at Holistic Care Services

Thank you for your kind words. It's great that we were able to support and assist you. The team have all had fun supporting you!

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Review from C D (Client) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience

Carers are professional and thoughtful, and I'm treated with kindness and dignity. Would recommend to friends and family.

Reply from Tola Taiwo, Director at Holistic Care Services

Thank you for the excellent review.
Your feedback will be passed on to the relevant staff who will be delighted.

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Review from L B (Daughter of Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience

I was very nervous about employing carers for my dad who had become unwell. The staff were amazing, I know this because my dad told me so. He was so grateful for their help and we couldn't be happier with the care provided. We are forever grateful to all you did for my dad. Thank you.

Reply from Amanda Taylor-Banks, Manager at Holistic Care Services

Thank you so much for such an outstanding review. It means so much to the staff to know they are appreciated in these difficult times. We will pass on your comments to all the staff.

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Review from H W (Mother of Client) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience

I have found the Home Care agency to be very efficient. Their staff are kind, caring and support not only to their clients but the clients family. I would highly recommend their service.

Reply from Nichola Proctor, Registered Manager at Holistic Care Services

Thank you for your kind review and comments. We are very pleased to hear that you are happy with the care that we are providing.

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Holistic Care Services

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