Holistic Care Services

Unit A4B, 25 Goodlass Road, Speke, Liverpool L24 9HJ
Review Us
9.8 43 Reviews
  • Holistic Care Services, Liverpool
Holistic Care Services is an award-winning provider of quality home care services to people in the Liverpool South communities.

Care services are put together with the individual in mind. Clients are treated as the priority at all times, with staff constantly delivering truly person-centred care with dignity and respect of the individual at the centre.

Staff are carefully selected after a vigorous vetting process and are also DBS checked; the staff are chosen for compassion and professional experience and also undergo special training.

Holistic Care Services can provide support with:

- Personal care
- Meal preparations
- Medication support
- Housework and laundry
- Shopping
- Leisure activities
- Meal preparation
- Companionship
- Live-in care
- Respite

Holistic Care Services believes home care has the potential to transform people’s lives and their service supports older people to develop real relationships, meet friends and maintain their presence in the community.

Holistic Care Services carers are selected for the ability to be friendly and sociable as well as being good carers and always encourage people receiving home care to engage in a community-based activity and support any of their clients to help them find something that suits their individual needs.

The company values its care staff and offers a career which includes a comprehensive induction, ongoing training and personal development, as well as providing regular supervision together with practical and emotional support to ensure high standards are maintained.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £31.25 – £31.25

Rate list for other services can be provided at request

These prices are only a guideline, please contact Holistic Care Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Holistic Care Services

Person in charge

  • Kev Smyth (Care Manager)
9.8

Holistic Care Services has a Review Score of 9.8 (9.820) out of 10, based on 21 reviews in the last 2 years.
Over all time Holistic Care Services has 43 reviews.

Overall Experience
  • 35
  • 8
  • 0
  • 0
  • 0
Date Published
  • 43
  • 9
  • 16
  • 21
  • 22
Reviewer Connection to Holistic Care Services
  • 14
  • 9
  • 8
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from F O (Daughter of Client) published on 27 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
New to the company, wary as had a very bad experience previously. Manager spot on in recruiting and training staff. Staff consistency very good. Do what is expected and more. Company very accommodating. Would recommend. my mother treated very well and by association, so am I. The only con is the invoicing
system.
Reply from Nichola Proctor, Registered Manager at Holistic Care Services

Thank you so much for your lovely review. We're delighted you're pleased with the service and will pass on your comments to the staff who will be delighted.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ruth C (Daughter of Client) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The organisation is very efficient, management is being flexible when trying to meet our needs. Carers are friendly and respectful. They can be relied upon to arrive on time, at times that suit Mum. This reduces the stress and pressure on the close and extended family. We appreciate the care and support
being given.
Reply from Tola Taiwo at Holistic Care Services

Thank you so much for taking the time to review us. We are really pleased that we can play our small part in making life a little easier for you, and also happy with the care we provide.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Shelia D (Client) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family helped me obtain this home care provider following a stroke and hospitalisation on 1st July 2019. This service has enabled me to take advantage of NHS recuperation services and make some improvement.
The staff have been helpful and flexible in enabling me to change their usual attendance
times to be able to enjoy family visits and outings.
Reply from Tola Taiwo at Holistic Care Services

Thank you for taking the time to review us. We are pleased you are happy with the care you are receiving from us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Holistic Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.820 for Holistic Care Services is calculated as follows: ( (102 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 122 Ratings = 4.82
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Holistic Care Services is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading

Awards / Recognitions (0)

Loading...

Meet the Team (5)

Tola

Tola Taiwo

Job Title: Director Joined: 2019

Tola is one of the owners/directors who is accountable for the overall running of the business needs such as care standards and financial effectiveness.
Tola is responsible for managing the operations, ensuring compliance with the governing body.

Kev

Kev Smyth

Job Title: Care Manager Joined: 2022

Kev is responsible for the day to day operations of the service and oversees the delivery of care. Maintaining health and safety within the work environment. Kev managers budgets and ensures the business growth and compliance of the service is being met.

Paula

Paula Smith

Job Title: Field Care Supervisor Joined: 2021

Paula's role is to carry out client assessments and regular reviews to ensure clients needs are being met. The role also includes completing care plans, risk assessments and compliance of both clients and staff members.


Paula supports staff members through regular supervisions, spot checks and competency checks to ensure all staff members are trained to a high standard, competent in all areas but also keeping their overall wellbeing in a positive way within their working environment.

Kerry

Kerry Fisher

Job Title: Field Care Supervisor Joined: 2024

Kerry's role is to carry out client assessments and regular reviews to ensure clients needs are being met. The role also includes completing care plans, risk assessments and compliance of both clients and staff members.


Kerry supports staff members through regular supervisions, spot checks and competency checks to ensure all staff members are trained to a high standard, competent in all areas but also keeping their overall wellbeing in a positive way within their working environment.

No image found

Kunbi Taiwo

Job Title: Director Joined: 2019

Dr Kunbi is one of the owners/directors who is accountable for the overall running of the business needs such including care standards and financial effectiveness.


Dr Kunbi is responsible for managing the operations, ensuring compliance with the governing body.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Holistic Care Services to verify any information. View our terms and conditions. Holistic Care Services has an Enhanced Service - more info.