Holistic Care Services

Mum never wanted or thought she needed care support, and her comments about the carers "only giving me my tablets" are, I believe, only a reflection of her cognitive impairment and her inability to see or assess her own needs. The care visits have provided structure and prompting and allowed Mum to prove her own abilities to herself. Although she may not always recognise the extra value provided for her in terms of time spent chatting and having someone else on hand to deal with little problems which arise, Mum has become more settled and occasionally gratefully accepting of what is being done for her.

My father has dementia and was in hospital before Christmas. The care provider were the only company who had capacity to offer care visits at his home and have looked after him since then.

The care received has been nothing short of outstanding generally from keeping his living areas tidy to his personal care and assisting him to eat drink encouraging and being patient with him.

My father is prone to infections and prior to this care provider was hospitalised over and over with UTIs whilst in the care of other companies.

Since this care provider have taken over he hasn’t had one infection or hospital admission which is testament to the consistent high quality care received.

Most carers my father has had from other companies go after 15 mins and have not provided the care to meet my fathers needs but this care provider always stay the full hours consistently every day.

Special thanks to the Owner and Manager who have been brilliant throughout and their very effective team.

I have had a really positive experience with the home care agency. From the outset, they have been very proactive in looking to solve any issues and have kept me informed around the care package in place. I would recommend them to anyone.

Excellent communication, very good attention to detail, quick and efficient response to any questions or concerns, good record keeping, high standards in relation to e.g. medication safety. Friendly and understanding staff. The quality of care is reassuring and gives family confidence their loved one is being properly looked after.

The carers were friendly, efficient and overall professional. Very helpful and did their job well.

Carers are professional and thoughtful, and I'm treated with kindness and dignity. Would recommend to friends and family.

I was very nervous about employing carers for my dad who had become unwell. The staff were amazing, I know this because my dad told me so. He was so grateful for their help and we couldn't be happier with the care provided. We are forever grateful to all you did for my dad. Thank you.

I have found the Home Care agency to be very efficient. Their staff are kind, caring and support not only to their clients but the clients family. I would highly recommend their service.

New to the company, wary as had a very bad experience previously. Manager spot on in recruiting and training staff. Staff consistency very good. Do what is expected and more. Company very accommodating. Would recommend. my mother treated very well and by association, so am I. The only con is the invoicing system.

The organisation is very efficient, management is being flexible when trying to meet our needs. Carers are friendly and respectful. They can be relied upon to arrive on time, at times that suit Mum. This reduces the stress and pressure on the close and extended family. We appreciate the care and support being given.

The staff have been helpful and flexible in enabling me to change their usual attendance times to be able to enjoy family visits and outings.