big help for our familyJanet F(Daughter of Client/Service User)
big help for our familyJanet F(Daughter of Client/Service User)
Right at Home (South Liverpool & Halton) is a high-quality, family-owned home care provider serving Allerton, Aigburth, Childwall, Cronton, Garston, Gateacre, Halewood, Calderstones, Mossley Hill, Woolton, Halton, Widnes, Runcorn, West Derby, Huyton, Grassingdale, Speke and Hale. The service is nurse-lead and overseen by Co-owner and Director of Care, a former Head of Nursing & Allied Health Professionals at Liverpool Women's Hospital, who brings over 25 years of NHS experience.
As a...
Right at Home (South Liverpool & Halton) is a high-quality, family-owned home care provider serving Allerton, Aigburth, Childwall, Cronton, Garston, Gateacre, Halewood, Calderstones, Mossley Hill, Woolton, Halton, Widnes, Runcorn, West Derby, Huyton, Grassingdale, Speke and Hale. The service is nurse-lead and overseen by Co-owner and Director of Care, a former Head of Nursing & Allied Health Professionals at Liverpool Women's Hospital, who brings over 25 years of NHS experience.
As a CQC-registered TDDI (Treatment of Disease, Disorder and Injury) Provider, Right at Home delivers both standard and complex care services. Standard home care includes companionship, personal care, medication administration, respite care and end-of-life support. Complex care includes catheter, PEG, stoma and would care, IV medication, epilepsy and diabetes management, vital sign monitoring, dementia care, spinal injury support, management of challenging behaviours and ventilation care.
The experienced care team provides person-centred support, treating every individual with dignity, respect and genuine compassion.
Care Provided by Right at Home (South Liverpool & Halton)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Nursing/Nurse Led Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
20 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Nursing / Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Wound Dressing
Catheter Care
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Weekly Live-in Care
£1,650 - £1,650
Please call our friendly team in the office for up to date rates
The price(s) shown are provided by the agency. Contact Right at Home (South Liverpool & Halton) for full pricing details and T&Cs.
Contact Right at Home (South Liverpool & Halton) to get a personalised quote:
Right at Home (South Liverpool & Halton) has a Review Score of 9.5 (9.461) out of 10, based on 15 reviews in the last 2 years. Over all time Right at Home (South Liverpool & Halton) has 57 reviews.
Reviewer Connection to Right at Home (South Liverpool & Halton)
Loading...
Showing 57 reviews matching selected criteria
Review from M D (Daughter of Client) published on 14 September 2026 Submitted via Website•
Overall Experience
My sister and I have care from Right at home for our dad and have recently started having care for our mum too Honestly they are so kind and caring we don't know how we would manage without the help we receive from the carers
We highly recommend Right at Home
My sister and I have care from Right at home for our dad and have recently started having care for our mum too Honestly they are so kind and caring we don't know how we would manage without the help we receive from the carers
We highly recommend Right at Home
↩Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)
Thank you very much for your feedback. It means a lot to us. It is a privilege to care for your Mum and Dad. Thank you for taking the time to write a review.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sandra T (Daughter of Client) published on 20 August 2026 Submitted via Website•
Overall Experience
Starting using Right at Home to care for my Dad at the end of June after using another company who we were not happy with.
Right at home have been excellent all their carers have been great, very efficient and have brightened my Dads days up so much. Definitely worth the 5 stars.
Starting using Right at Home to care for my Dad at the end of June after using another company who we were not happy with.
Right at home have been excellent all their carers have been great, very efficient and have brightened my Dads days up so much. Definitely worth the 5 stars.
↩Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)
Sandra, thank you very much for your feedback. The ultimate measure of the quality of care is the impact we are having on your Dad's life. To hear that our team brighten your Dad's days, improving the quality of his life, is wonderful. Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jane W (Niece of Client) published on 20 August 2026 Submitted via Website•
Overall Experience
Right at Home have provided the most wonderful care for my Aunt. Her needs have evolved over time and care has adapted seamlessly, increasing as required in a proactive and effective way. Each individual carer has been so kind and capable, we are immensely grateful and have total trust in the care...
Right at Home have provided the most wonderful care for my Aunt. Her needs have evolved over time and care has adapted seamlessly, increasing as required in a proactive and effective way. Each individual carer has been so kind and capable, we are immensely grateful and have total trust in the care being delivered. We cannot thank Right at Home enough for all that they have done.
↩Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)
Hi Jane. Thank you very much for your heartfelt feedback. It was a real privilege for our whole team to care for your Aunt. A truly inspirational lady. We work hard to be responsive and quickly adapt care in line with the needs of the client. I will share your feedback with the whole team. Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Paul O (Husband of Client) published on 22 July 2026 Submitted via Postal Card•
Overall Experience
Carers were on time very good company for my wife Sandra and helpful.
Carers were on time very good company for my wife Sandra and helpful.
↩Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)
Hi Paul. that you very much for your feedback. We are pleased to be able to support your wife.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Pauline O (Mother of Client) published on 22 July 2026 Submitted via Postal Card•
Overall Experience
Everything is good but I would like a permanent carer for James. No issues at all with carer, all good with James. We would like someone (local) which we have had in the past.
Everything is good but I would like a permanent carer for James. No issues at all with carer, all good with James. We would like someone (local) which we have had in the past.
↩Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)
Hi Pauline, thank you for your feedback which is noted. I will feedback to the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Robert B (Husband of Client) published on 22 July 2026 Submitted via Postal Card•
Overall Experience
Carers no complaints at all.
Carers no complaints at all.
↩Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)
Thank you for your feedback Bob. It is a real pleasure to support you both. Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sandra L (Client / Service User) published on 22 July 2026 Submitted via Postal Card•
Overall Experience
I am very pleased with your care and attention you give me @ all times. Thank you.
I am very pleased with your care and attention you give me @ all times. Thank you.
↩Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)
Thank you for your feedback. It means a lot to the team providing the care and the team supporting them in the office. Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from k D (Son of Client) published on 20 July 2026 Submitted via Website•
Overall Experience
Excellent service from company. Amazing staff.
My mum looks forward to visits. This helps put me at ease knowing she truest the staff.
Excellent service from company. Amazing staff.
My mum looks forward to visits. This helps put me at ease knowing she truest the staff.
↩Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)
Thank you very much taking the time to leave us a review. Having the right carers on the team is more than the technical aspects of care, they need to be warm, caring, trust worthy people that love making a difference in the lives of their clients. I am delighted that you Mum is experiencing just this. Thank you for your review.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C O (Client / Service User) published on 15 July 2026 Submitted via Website•
Overall Experience
I would highly recommend Right at Home having used their services for over three years for my elderly mother and also myself.
I find the carers all to be very friendly, kind, considerate and happy to help in any way they can.
I would highly recommend Right at Home having used their services for over three years for my elderly mother and also myself.
I find the carers all to be very friendly, kind, considerate and happy to help in any way they can.
↩Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)
It is always a real pleasure for the whole team to care for your Mum and yourself. We are delighted with your progress and achieving your specific goals with your care / health. Thank you very much for your feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Miranda F (Client / Service User) published on 6 July 2026 Submitted via Website•
Overall Experience
Generally, the care is excellent. There are two aspects which would really help are -
There is no care plan, apart from making an evening meal, although I have a list. This means I gave to explain it all every time I have a different carer.
If the time If a call is altered by more than, say,...
Generally, the care is excellent. There are two aspects which would really help are -
There is no care plan, apart from making an evening meal, although I have a list. This means I gave to explain it all every time I have a different carer.
If the time If a call is altered by more than, say, 15 minutes, it would be helpful if someone lets me know. Sometimes the timescales with my visitors or when I get out.
↩Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)
Thank you for your feedback. I am glad to see that you find the care excellent. I would like to point out that you do have a care plan. I have spoken to the team and asked to ensure it includes more detailed instructions regarding the preparation of your evening meal and food choices. During...
Thank you for your feedback. I am glad to see that you find the care excellent. I would like to point out that you do have a care plan. I have spoken to the team and asked to ensure it includes more detailed instructions regarding the preparation of your evening meal and food choices. During office hours we now do all that we can to call our clients about any changes to call times. This is not always possible out of office hours when there is one person managing on call.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Geraldine M (Niece of Client) published on 29 June 2026 Submitted via Website•
Overall Experience
Excellent service and amazing staff Couldn't recommend them highly enough.
Quite honestly my aunt couldn't manage at all without their care. The staff are genuinely caring and that's a great comfort to me when I can't be with her myself
Excellent service and amazing staff Couldn't recommend them highly enough.
Quite honestly my aunt couldn't manage at all without their care. The staff are genuinely caring and that's a great comfort to me when I can't be with her myself
↩Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)
Thank you very much for taking the time to share your feedback. Both our care and office teams go the extra mile for your aunt and are delighted to have the opportunity to do so. I will share your feedback with them, they will be delighted. Thank you
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Paul T (Husband of Client) published on 22 June 2026 Submitted via Website•
Overall Experience
The carers are always prompt in following the time table they are alway friendly on arrival and during my wife's care, they inform me of any issues they may come across during the visit. The cares are very respectful of the property and also the family pet.
The carers are always prompt in following the time table they are alway friendly on arrival and during my wife's care, they inform me of any issues they may come across during the visit. The cares are very respectful of the property and also the family pet.
↩Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)
Thank you Paul for taking the time to leave us some feedback and for your feedback. It means a lot to the whole team, both the carers and the office team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from T W (Wife of Client) published on 15 June 2026 Submitted via Website•
Overall Experience
The care my husband received from this care provider has been shocking to say the least mainly the office staff, don't think anyone of them knows how to tell the truth, had times when carers not turned up and lost count of how many times they put calls back to back, only 10 minutes apart sometimes...
The care my husband received from this care provider has been shocking to say the least mainly the office staff, don't think anyone of them knows how to tell the truth, had times when carers not turned up and lost count of how many times they put calls back to back, only 10 minutes apart sometimes the carers just didn't leave and care just rolled over, husband rota stopped been done for the week and was done basically day by day, some of the care received by the carers was so bad if you love your loved ones then I would definitely look somewhere else.
↩Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)
Thank you for your feedback. We take all concerns seriously, and we want to respond honestly while respecting confidentiality.
This individual received care from us for two years. We are unable to discuss personal circumstances publicly, but we can say the points raised here have previously been...
Thank you for your feedback. We take all concerns seriously, and we want to respond honestly while respecting confidentiality. This individual received care from us for two years. We are unable to discuss personal circumstances publicly, but we can say the points raised here have previously been investigated thoroughly and were not upheld: no missed calls were identified, suitably experienced and competent carers were offered throughout, and at no point was the quality or safety of care compromised. Our first duty is to provide safe, dignified care while also protecting our staff. Our carers have the right to work free from abuse and discrimination, and any decision we make about a care arrangement is taken carefully and never without good reason.
We're proud that our care is reflected in the many positive reviews families have kindly shared. Anyone wishing to discuss our service is very welcome to contact our office directly.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A W (Son of Client) published on 15 October 2025 Submitted via Website•
Overall Experience
We cannot thank Right at Home enough for the outstanding care they gave to our dad, John, and the support they offered to our whole family. From the very beginning, the team showed compassion, warmth, and professionalism that immediately put us at ease. Every carer treated Dad with dignity and...
We cannot thank Right at Home enough for the outstanding care they gave to our dad, John, and the support they offered to our whole family. From the very beginning, the team showed compassion, warmth, and professionalism that immediately put us at ease. Every carer treated Dad with dignity and respect, while also taking the time to bring comfort and reassurance to us as a family keeping in constant contact. What meant the most was how personal the care felt. They truly got to know Dad, made him feel valued, and supported us every step of the way. Their presence gave us peace of mind and comfort during a very stressful time in our lives.
Right at Home became more than just a care provider - they became like an extension of our family. Even one career took my dad out on a day out free of charge to a local football club stadium on her day off, truly wonderful person. They also proved monthly get togethers' at the local church free of charge I will always be deeply grateful.
↩Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)
Thank you so much for your feedback. I will share with the team as they were particularly fond of your Dad and will be delighted to see the impact they had on your Dad and your family. Thank you for taking the time to share your feedback, as your words will make a big difference to our care team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K W (Wife of Client) published on 2 October 2024 Submitted via Postal Card•
Overall Experience
I am extremely happy and pleased with the care my husband receives from Right At Home. The staff provides first-class care and always meets all my husband's needs. The staff are professional, friendly, and very caring at all times.
I am extremely happy and pleased with the care my husband receives from Right At Home. The staff provides first-class care and always meets all my husband's needs. The staff are professional, friendly, and very caring at all times.
↩Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)
Thank you for taking the time to share the experience of your husband receiving care from our team and your overall experience with us. It's your feedback and the impact our care has that fuels us to continue to improve.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J A (Grandmother of Client) published on 14 August 2024 Submitted via Postal Card•
Overall Experience
Cannot fault Right at Home for all the help and support they have given me regarding collecting medication and errands. I have found all the staff to be very supportive and understanding of my granddaughter's needs.
I wish I had found Right at Home from the beginning as I cannot fault anything...
Cannot fault Right at Home for all the help and support they have given me regarding collecting medication and errands. I have found all the staff to be very supportive and understanding of my granddaughter's needs.
I wish I had found Right at Home from the beginning as I cannot fault anything about this company. Thank you to all members of staff for their caring nature and kindness.
↩Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)
Thank you so much for your feedback. It is a privilege to support you in the care of your granddaughter. From the carers who take care of her to the team in the office, we are committed to delivering an excellent quality of care and customer service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M M (Nephew of Client) published on 9 April 2024 Submitted via Website•
Overall Experience
We previously had carers for my aunt, which both my aunt and myself were not happy with. Different staff every day so no continuity or engagement while they were there. So we contacted Right at Home in January and from the very first introduction to the ongoing support I can honestly say things...
We previously had carers for my aunt, which both my aunt and myself were not happy with. Different staff every day so no continuity or engagement while they were there. So we contacted Right at Home in January and from the very first introduction to the ongoing support I can honestly say things have gone far better than I expected as my aunt was very reluctant to have carers in her home. She now has regular daily visits with a small team of carers who have exceeded our expectations my aunt now looks forward to her daily visits and has warmed to the staff so much that she says she would like to adopt one of them.
We get daily reports after the visit which gives us peace of mind as to how she is. We also feel part of one big team all trying to do what’s best. The feedback they give us is both priceless and assuring. I would recommend Right at Home without any hesitation as I know how important it is to get the right people in place and they are perfect for my aunt and me.
↩Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)
Thank you for your feedback, it means a lot to all of us, particularly the caregivers. We aim to not only provide care for our clients but also by having good communication with the close family members and working as a team with them regarding care needs and objectives for your loved one, we in...
Thank you for your feedback, it means a lot to all of us, particularly the caregivers. We aim to not only provide care for our clients but also by having good communication with the close family members and working as a team with them regarding care needs and objectives for your loved one, we in some way provide care and reassurance to the family as well. I am delighted to see that we are achieving this.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Andrew W (Son of Client) published on 7 March 2024 Submitted via Website•
Overall Experience
Right at Home have been a lifeline for us over the last 2 years or so. Their patience, persistence and genuine concern for my elderly parents have been invaluable and very much appreciated. Highly recommended.
Right at Home have been a lifeline for us over the last 2 years or so. Their patience, persistence and genuine concern for my elderly parents have been invaluable and very much appreciated. Highly recommended.
↩Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)
Thank you for your feedback. It is a privilege and a pleasure to take care of your parents. It means a lot to the whole team to receive your feedback. Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Andrew B (Son of Client) published on 29 November 2023 Submitted via Website•
Overall Experience
The team at Right at Home (South Liverpool) have been supporting our Mum by providing Live in Carers and Day Carers. From our very first inquiry, the team have been supportive, informative and compassionate. All the Carers have been professional and treated Mum with love and respect.
The team at Right at Home (South Liverpool) have been supporting our Mum by providing Live in Carers and Day Carers. From our very first inquiry, the team have been supportive, informative and compassionate. All the Carers have been professional and treated Mum with love and respect.
↩Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)
Andrew, it was a real privilege for myself and my colleagues to have the care of your Mum entrusted to us. Thank you very much for your feedback. I will be sharing it with the carers and office team as I know they will really appreciate receiving your kind words. It is good to know that the hard work of the team made a real difference. Thank you, Andrew.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Brian A (Brother of Client) published on 27 September 2023 Submitted via Website•
Overall Experience
Right at Home management and staff provided excellent service in a timely, flexible and high-quality manner. In addition to high-quality care, the friendly, open way in which all of the personnel communicated with me allowed us to move forward promptly. I would not hesitate to recommend their...
Right at Home management and staff provided excellent service in a timely, flexible and high-quality manner. In addition to high-quality care, the friendly, open way in which all of the personnel communicated with me allowed us to move forward promptly. I would not hesitate to recommend their services.
↩Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)
Thank you, Brian. It was a real pleasure to have the opportunity to support your sister and in turn, yourself. Thank you for your feedback. It is very appreciated. Take care sir.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 February 2020
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Right at Home (South Liverpool & Halton).
There are no accreditations posted yet for Right at Home (South Liverpool & Halton).
Meet the Team (1)
Gavin PrestonJob Title Managing DirectorJoined 2022
Gavin and his team are passionate about making a difference in the lives of their clients. They are constantly looking for ways to improve the...
Gavin and his team are passionate about making a difference in the lives of their clients. They are constantly looking for ways to improve the quality of service they offer and are delighted that the growing number of 4* and 5* reviews on Homecare.co.uk and the increasing number of word-of-mouth referrals for clients and carers received are an indication that their commitment to constant and never-ending improvement is bearing fruit.
Gavin and his team believe that by looking after their carers they will look after Right at Home South Liverpool's clients. They provide in-house training, supervision and spot checks to ensure quality standards are upheld and look to offer career progression opportunities to carers where possible.
Gavin's view is that "we don't just take care of our clients, we look after their families as well by providing clear communication with family members and removing the worry that their loved one is receiving the right care in their home".
Frequently Asked Questions about Right at Home (South Liverpool & Halton)
How many Carers does Right at Home (South Liverpool & Halton) employ?
Right at Home (South Liverpool & Halton) employs 40 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (South Liverpool & Halton) to verify any information. View our terms and conditions. Right at Home (South Liverpool & Halton) has an Enhanced Service -what an Enhanced Service includes.
