Helping Hands Home Care (Beverley)

32 Butcher Row, Beverley HU17 0AB
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9.5 30 Reviews
  • Helping Hands Home Care (Beverley), Beverley
Helping Hands' Beverley and Hull branch provides individually tailored support that is completely unique to you and your requirements.

Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, the branch is home to highly experienced and skilled professionals who pride themselves in the person-centred care they provide.

The aim is to deliver an unrivalled service with compassion at the forefront of its delivery.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Whatever it is you need, the team at Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

The dedicated team works closely with each service user to provide bespoke and tailored home care services, covering Beverley, Brandesburton, Hull, Market Weighton, Seaton, Skirlaugh, Walkington and the surrounding areas.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £33.05
  • Weekly Live-in Care Fees: from £1595

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Beverley) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Susan Sharp (Branch Care Manager)

Helping Hands Home Care (Beverley) Reviews (30)

Total of 30, showing 1-20
9.5

Helping Hands Home Care (Beverley) has a Review Score of 9.5 (9.474) out of 10, based on 8 reviews in the last 2 years. Over all time Helping Hands Home Care (Beverley) has 30 reviews.

Overall Experience

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Date Published

30
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Review from David W (Client) published on 8 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are all, minus one, excellent. Totally reliable, prompt, and see jobs which need doing. One young carer is especially good, and following a conversation with the Beverley office yesterday, she will visit us every weekday morning in the future. There are two others whom we relate to, and they
will visit at weekends. The one carer we had problems with will not visit us any more. She was pleasant enough, but due her own physical problems, she could not do enough for us. We have care for one hour each morning, from 7.30 am. We originally had half an hour each evening, but found that we did not need this.

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Review from Mike G (Son of Client) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Special mention and recognition to be given to a particular staff member who currently cares for my mother and father in her attentive, professional and more importantly down to earth friendly manner. Nothing is too much trouble for her and always makes them smile.

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Review from S H (Son of Client) published on 27 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Some timings are a bit out (understandable) and attention to dental health is inconsistent.
More effort required to ensure good diet, although fluids are provided as required.
Mum likes the company as much as the service.

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Review from Richard O (Son of Client) published on 26 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Helping Hands for live in care for my, now, 100 year old father.
The main requirement has been for someone to be with my father, keep him company as well as cook and look after him and take him out and about the village from time to time.
My father and I have been happy with the
carers provided over that time. They all are professionals and have that certain quality that provides real friendly care.
I have no doubt in recommending them to you.

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Review from Rose H (Client) published on 26 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will simply say that I am happy so far and have no complaints at all.  Everyone connected with Helping Hands seem helpful and compassionate. And importantly not patronizing but instead, respectful with a welcome sense of humor .

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Review from Doreen S (Client) published on 19 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

No problems cater very polite etc we discussed my needs and chatted which was the reason for the visit.I seemed to do most of the talk.she is from the town so I could tell her about living in a village.

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Review from Moya A (Wife of Client) published on 19 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carer who came to look after my husband who has dementia and can be quite difficult, she really went above and beyond. Excellent service, would recommend them to anyone. Really pleased as it gives me the break I need.

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Review from H B (Daughter of Client) published on 19 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous domiciliary job done at my Mothers.
The carer is a pleasure to have in the home.
Takes care of general cleaning and ironing bed changes etc.
Mum and Dad look forward to their visit and always on time and enjoy a little chat.
A fab job done.

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Review from J F (Friend of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After an initial period, the service has settled into an efficient and very satisfying person, with all carers arriving on time and being attentive, patient and caring.
Your care person was particularly thoughtful and caring and went "the extra mile".

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Review from Alan W (Client) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service I receive and I would not be without it.

Reply from Susan Sharp, Branch Care Manager at Helping Hands Home Care (Beverley)

Hi Alan, thank you so much for leaving such a lovely review for us! I'm delighted to hear how pleased you are with our service - we're always happy to help!
Best wishes.

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Review from Audrey S (Client) assisted by family/friend published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is to confirm we have had excellent service from Helping Hands Home Care (Beverley) since starting with them first over two years ago. All the carers who carry out the visits each morning for domiciliary care are very pleasant, thoughtful and professional in their work. We have had Helping Hands
Home Care (Beverley) name mentioned are the church we normally attend.

Reply from Susan Sharp, Branch Care Manager at Helping Hands Home Care (Beverley)

Hi Audrey,
Thank you very much for leaving such a wonderful review! I'm delighted to hear that you consider our service to be so excellent that you've mentioned us at your church - that's fantastic! It is our absolute pleasure to provide you with support, and we couldn't be more grateful for your feedback.

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Review from S H (Daughter of Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some carers are very good. Overall service is let down by the increasing number of different carers visiting each week which since our mother lives with Alzheimer's is not helpful. Communication between the office and the client's daughters could improve, please.

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Review from R H (Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after and very kind and caring.

Reply from Susan Sharp, Branch Care Manager at Helping Hands Home Care (Beverley)

Thank you so much for leaving such a lovely review! I'm pleased to hear how happy you are with our service!
Best wishes.

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Review from Linda G (Daughter of Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and caring. Performs duties with good effort and good time management. Pleasant and approachable.

Reply from Susan Sharp, Branch Care Manager at Helping Hands Home Care (Beverley)

Hi Linda,
Thank you so much for leaving such a kind review for us! It's great to hear that you're pleased with our service and we are ever so grateful for your feedback!
Best wishes.

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Review from A M (Daughter of Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reliable and useful service.

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Review from D A (Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carers have been excellent and looked after me well. I like having the same ones when possible and we get to know each other. Well done to them all.

Reply from Susan Sharp, Branch Care Manager at Helping Hands Home Care (Beverley)

Thank you so much for leaving such a wonderful review for us! I'm thrilled to hear how happy you are with our carers and we're ever so grateful for your lovely feedback! Best wishes.

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Review from S A (Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helping Hands Home Care (Beverley) has been used by me over the last few years from three different sources. Helping Hands Home Care (Beverley) is much the best organisation of those 3 locally obtained services. At a recent crisis for my daughter/carer's return during the rail strikes Helping Hands
Home Care (Beverley) were very flexible in changing/covering my already arranged slots of staff so I was looked after (hard job organising variable needs/part-time staff/wide travel area) Most carers are very good.

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Review from A C (Daughter of Client) assisted by family/friend published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your staff are very kind and caring and always willing to do anything required we as a family really appreciate the help you provide to our mother since she fell and broke he hip.

Reply from Susan Sharp, Branch Care Manager at Helping Hands Home Care (Beverley)

Thank you so much for leaving this lovely review! It's fantastic to hear how much kind and caring our staff have been towards you and your family and I'm pleased we've been able to support your mother. Best wishes.

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Review from J W (Husband of Client) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have now got the arrangements we require and are quite happy with the service and care my wife is receiving.

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Review from Matthew S (Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with Helping Hands Home Care (Beverley & Hull), very easy to book a carer. The carers always on time and very polite. I get a break every 4 weeks from caring for my wife so I book helping hands for 2 one hour visit every 4 weeks. My wife gets on with the carer very good, she is outstanding
and very caring. I don't need to worry if there going to turn up because I know they will turn up, when I get in from my trip there is nothing for me to do because the carer has done everything needed.I rate helping hands 10/10 service is outstanding and great.

Reply from Kirsty Winship, Branch Care Manager at Helping Hands Home Care (Beverley)

Hi Matthew,
Thank you so much for leaving such an excellent review! It's great to hear that you can be fully reliant on our carers, and it is our absolute pleasure to provide care for your wife. We really can't thank you enough for your kind words!
Best wishes.

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Current Review Score: 9.5 (9.474)

Overview of Review Score

The Review Score of 9.5 (9.474) out of 10 for Helping Hands Home Care (Beverley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.674 for Helping Hands Home Care (Beverley) is calculated as follows: ( (31 Excellents x 5) + (15 Goods x 4) ) ÷ 46 Ratings = 4.674

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Beverley) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Susan

Susan Sharp

Job Title: Branch Care Manager

I joined the domiciliary care sector in 2001 as a carer, gradually working my way up to
become a registered manager. My job is incredibly rewarding, knowing we make a positive
impact on people’s lives by supporting them to remain in their own homes.
In addition to managing at Helping Hands, I‘m a qualified aesthetics practitioner,
which I enjoy in my spare time.

Frequently Asked Questions about Helping Hands Home Care (Beverley)

What Type of Services does Helping Hands Home Care (Beverley) offer?

Helping Hands Home Care (Beverley) offers Home Care.

How many Carers does Helping Hands Home Care (Beverley) employ?

Helping Hands Home Care (Beverley) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Beverley) to verify any information. View our terms and conditions. Helping Hands Home Care (Beverley) has an Enhanced Service - more info.