Helping Hands Home Care (Beverley)

I live some distance from my mum and during the lockdown period when we were unable to visit it was a huge source of comfort to know how well supported she was by all the Helping Hands team and for us to have complete confidence in their quality of service. We hold all the carers in very high regard and have nothing but positive feedback regarding the care and support, both emotional and physical that our mum receives, especially when we were unable to be there. Time and again carers have gone over and above what we could possibly expect and we owe a huge debt of gratitude to all care staff and administrators for everything they are continuing to do through these difficult times. Thank you all.

I have recommended Helping Hands to several friends and will continue to do so.

I approached Helping Hands in Beverley privately after we had some issues with provided carers. We needed care at short notice to replace another care agency, and weren't then sure if it would be long term. Unlike other care agencies, the first step was a friendly interview (discussion) which given our circumstances was easier for me to do as a family member. Lots of attentive questions and particular attention paid to both the health needs and the personality of the person being looked after and their wishes, treating them like a person, and with respect. An introductory care visit by senior people and then regular care visits. Despite challenges, Helping Hands have provided a great and adaptable service and they've shown they care very much not only for the person they're looking after, but also for their staff and their wellbeing. Providing care is hard. Some staff have gone above and beyond on multiple occasions. I'd definitely recommend them. I wish all care agencies were as good.

It is a real testimony to the Helping Hands staff that they have been fully accepted and welcomed by my parents who have always been independent and self-sufficient and it has been hard to let some of that go.

So have to say big thank you to all concerned, living over 100 miles away, I have comfort in knowing my parents are very well cared for.

My father has advanced dementia and was becoming difficult for our previous care provider to manage. We turned to Helping Hands, and their experienced carer has really made a positive change to his life and helped improve his general wellbeing. Their administration is also first class. They make sure all the necessary procedures are in place prior to commencing care, and they regularly contact us to provide updates and to see if we have any concerns. It really improves my peace of mind to know my father is receiving quality care from Helping Hands.

Helping Hands have been very reliable when looking after my father. The carers are friendly and efficient. On occasions when an overnight stay was needed due to lack of mobility, this was put in place the same day. They have also gone beyond what was necessary in their remit to assist, for example queueing for prescriptions outside the pharmacy for a considerable time during the covid lockdown.

From start to finish Helping Hands has been amazing. They helped my granny when we were really struggling to cope. After months of trying to get some help, the manager came and had set up a care plan for my granny within a week. Everyone I have come across in the company has been exceptionally pleasant and helpful. My granny's carer has changed her life, and there is no-one else I would trust to look after granny than Helping Hands.

A little difficult to comment as I have not been able to visit mother since early March. She has carers coming in 4x a day, and I am extremely grateful to know that this service has continued unbroken throughout the lockdown period. I am also grateful for one of the carers contacting me when she wishes to update me about Mum's condition or when she would like me to sort something out for her.

For me, knowing I have Helping Hands to help me care for my Mum at home is a godsend.