Helping Hands Home Care (Beverley)

32 Butcher Row, Beverley HU17 0AB

9.5 30 Reviews

Care Provided

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care

Contract Durations

Ongoing / Long Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Companionship

Household Services

Food Preparation & Serving

Other Care Provided

Dementia
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment

Funding & Fees

Hourly Visiting Care Fees: from £33.05
Weekly Live-in Care Fees: from £1595

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Beverley) to find out the exact price for your requirements.

Funding Types Accepted

Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)

Explain these funding types

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Review from Jenny W (Daughter of Client) published on 28 July 2020
Submitted via Website • Report

Overall Experience

I live some distance from my mum and during the lockdown period when we were unable to visit it was a huge source of comfort to know how well supported she was by all the Helping Hands team and for us to have complete confidence in their quality of service. We hold all the carers in very high regard

and have nothing but positive feedback regarding the care and support, both emotional and physical that our mum receives, especially when we were unable to be there. Time and again carers have gone over and above what we could possibly expect and we owe a huge debt of gratitude to all care staff and administrators for everything they are continuing to do through these difficult times. Thank you all.

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Review from Gillian H (Client) published on 20 July 2020
Submitted via Website • Report

Overall Experience

I have been using Helping Hands for a year now. I have had occasional changes of carers due to carers having to move on for personal reasons but if possible Helping Hands maintain continuity and send me the same carer so that I don’t continually have to repeat instructions. I can honestly say that I

have very much liked all my carers. They have been excellent at timekeeping and extremely reliable. They have been totally professional in their care.
The manager is extremely well organised, communication between us is easy and she usually replies immediately to any queries. She matches me up with carers very well so that we usually have one or more interests in common.
I was greatly comforted when Helping Hands assured us that they would continue to care for us at home during this COVID period. The carers have been meticulously using their PPE.
I have recommended Helping Hands to several friends and will continue to do so.

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Review from D A (Son of Client) published on 17 July 2020
Submitted via Website • Report

Overall Experience

I approached Helping Hands in Beverley privately after we had some issues with provided carers. We needed care at short notice to replace another care agency, and weren't then sure if it would be long term. Unlike other care agencies, the first step was a friendly interview (discussion) which given

our circumstances was easier for me to do as a family member. Lots of attentive questions and particular attention paid to both the health needs and the personality of the person being looked after and their wishes, treating them like a person, and with respect. An introductory care visit by senior people and then regular care visits. Despite challenges, Helping Hands have provided a great and adaptable service and they've shown they care very much not only for the person they're looking after, but also for their staff and their wellbeing. Providing care is hard. Some staff have gone above and beyond on multiple occasions. I'd definitely recommend them. I wish all care agencies were as good.

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Review from Jill P (Daughter of Client) published on 22 June 2020
Submitted via Website • Report

Overall Experience

Although my parents, both in their 90's, are still in their own home, it came to a point a year or so ago when my dad needed a bit more help with bathing. If he had fallen, my mum wouldn't have been able to lift him. So, after calling into the Beverley office of Helping Hands for some advice, we decided

this was the right route to go.
My dad is a very private and proud man but the two main carers who visit, fully respect my dad's dignity and he has grown to trust them, even to the point of sharing a few laughs!
We now have extra visits as time has gone on to help my mum with a bit of housework and some shopping during the coronavirus pandemic. It is also a bit of company for my mum as she is unable to get away from home as often as she used to.
It is a real testimony to the Helping Hands staff that they have been fully accepted and welcomed by my parents who have always been independent and self-sufficient and it has been hard to let some of that go.

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Review from Stephen M (Son of Client) published on 19 June 2020
Submitted via Website • Report

Overall Experience

Engagement for care, of both parents, was really supportive and empathetic from the manager, she covered all details, many I didn't think of.
Start of service was immediate, the relationship between parents and carer was a big concern for me, as without this I didn't feel it would work. I didn't need

to worry, carer matched with my parents was excellent. She is totally caring by nature and is professional and precise, whether with medicine administration or personal care. Always providing agreed hours and not rushing parents to get things done.
Costs are fair, as I know some providers can short change on time on site, but our carer is always on time. Corona was a particular worry, but due to full PPE and full hygiene process, my parents are safe.
So have to say big thank you to all concerned, living over 100 miles away, I have comfort in knowing my parents are very well cared for.

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Review from Lee C (Son of Client) published on 18 June 2020
Submitted via Website • Report

Overall Experience

My father has advanced dementia and was becoming difficult for our previous care provider to manage. We turned to Helping Hands, and their experienced carer has really made a positive change to his life and helped improve his general wellbeing. Their administration is also first class. They make sure

all the necessary procedures are in place prior to commencing care, and they regularly contact us to provide updates and to see if we have any concerns. It really improves my peace of mind to know my father is receiving quality care from Helping Hands.

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Review from Andrew C (Son of Client) published on 16 June 2020
Submitted via Website • Report

Overall Experience

Helping Hands have been very reliable when looking after my father. The carers are friendly and efficient. On occasions when an overnight stay was needed due to lack of mobility, this was put in place the same day. They have also gone beyond what was necessary in their remit to assist, for example queueing

for prescriptions outside the pharmacy for a considerable time during the covid lockdown.

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Review from Sarah A (Granddaughter of Client) published on 16 June 2020
Submitted via Website • Report

Overall Experience

From start to finish Helping Hands has been amazing. They helped my granny when we were really struggling to cope. After months of trying to get some help, the manager came and had set up a care plan for my granny within a week. Everyone I have come across in the company has been exceptionally pleasant

and helpful. My granny's carer has changed her life, and there is no-one else I would trust to look after granny than Helping Hands.

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Review from Hazel C (Daughter of Client) published on 15 June 2020
Submitted via Website • Report

Overall Experience

A little difficult to comment as I have not been able to visit mother since early March. She has carers coming in 4x a day, and I am extremely grateful to know that this service has continued unbroken throughout the lockdown period. I am also grateful for one of the carers contacting me when she wishes

to update me about Mum's condition or when she would like me to sort something out for her.

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Review from Deborah D (Daughter of Client) published on 15 June 2020
Submitted via Website • Report

Overall Experience

From the outset, the carers and management, have been wonderful. All of the staff we have come into contact with have been kind, helpful and understanding. They deal with my Mum with dignity and genuine care, and she always has good to say about them. She enjoys having a chat too, though it's the carers

who have to do most of the talking as she has difficulty with speech! But she enjoys the interaction, which is the main thing.
For me, knowing I have Helping Hands to help me care for my Mum at home is a godsend.

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Helping Hands Home Care (Beverley)