Fees may vary following an assessment, type of care needed, duration and frequency
RUMAX Ltd has a Review Score of 9.8 (9.796) out of 10, based on 46 reviews in the last 2 years.
Over all time RUMAX Ltd has 62 reviews.
5.0 out of 5
Thank you so much for your kind words and recommendation. We're truly grateful for your trust, and it's a privilege to care for your mum. We'll continue doing our best to provide consistent, compassionate support.
5.0 out of 5
Thank you for your feedback! Were delighted you had a great experience all round.
5.0 out of 5
Thank you so much for your wonderful feedback. We're delighted to hear that our home visits saved you time and stress, and that our communication and care met your expectations. It is our pleasure to support you throughout the trial.
5.0 out of 5
"Thank you so much for your kind words! We're thrilled to hear about your positive experience and are so glad our team could provide professional, punctual, and caring service for your child. Building trust and comfort is so important to us, and we're happy that home visits made a difference. We truly appreciate your feedback!"
5.0 out of 5
Thank you so much for your kind words! We're thrilled to hear that the nurse provided such a professional and supportive experience for your daughter. It's great to know that the flexibility and timely service met your needs. We appreciate your feedback and are glad you're happy with the service.
5.0 out of 5
Thank you for your wonderful feedback! We're glad your home nurse has positively impacted your son and family. It's great to know that his punctuality, professionalism, and care have met your expectations. We truly appreciate your recommendation and are grateful for the opportunity to support your family.
5.0 out of 5
Thank you so much for your kind review! We're delighted you had such a positive experience with our service. It's great to know that our team was able to make you feel at ease and provide clear explanations throughout the process. Your recommendation means a lot to our team, and we truly appreciate you recognizing the effort we put into going above and beyond. If there's anything else we can assist with, please don't hesitate to reach out!
5.0 out of 5
Thank you so much for your kind and thoughtful review! We're delighted to hear that you've had such a positive experience with our service and that our mobile research nurses have been friendly, accommodating, and punctual. Providing excellent care is our top priority, and it's truly rewarding to know that their efforts have made a difference. We appreciate your warm words and look forward to continuing to support you.
5.0 out of 5
We sincerely appreciate you taking the time to share your experience with us. It means so much to us to know that the care we provided to your husband was meaningful to you. Our carers are dedicated to delivering compassionate, patient-centered support and we are truly grateful for your kind words about their efforts and kindness. We're also glad to hear that our office team was readily available and supportive whenever you needed them. Your recommendation is deeply valued and we are honored to have been a part of your husband's care journey.
5.0 out of 5
Thank you for your thoughtful words and for sharing your experience with us. We are truly touched to know that our care had such a meaningful impact on your mother-in-law and your family. Our mission is to provide every individual with the love, kindness and respect they deserve and it means so much to hear that our team fulfilled that commitment. We're also pleased that the regular reviews and adjustments to her care plan provided the support your family needed during this time. Your trust in us is deeply valued and we are honored to have been a part of your mother-in-law's care journey.
5.0 out of 5
Thank you for your kind words about our team. We're glad to hear they've been so helpful. We appreciate your feedback regarding the billing system and apologise for any confusion it's caused. Rest assured, we're working to simplify and improve it to ensure a smoother experience.
4.0 out of 5
Thank you so much for your kind words. We're delighted that our carers and managers meet your expectations and that your mum feels respected and cared for. Ensuring her comfort and well-being is our top priority, and we look forward to continuing to provide the support she needs.
5.0 out of 5
Thank you so much for your kind words and thoughtful review. We're delighted to hear that both our management team and carers have made such a positive impact. It's truly our pleasure to support you and your mum and we're honoured to be your preferred carers. Your appreciation means the world to us.
5.0 out of 5
Thank you for your kind words. Were delighted to hear that you feel well cared for with patience and dignity. Providing compassionate and respectful care is our top priority. Please don't hesitate to reach out if there is anything more we can do for you.
5.0 out of 5
Thank you for your kind feedback. We are thrilled to hear that you have consistently received an excellent standard of care and found our team to be professional, polite, and approachable. Providing clear communication and ensuring that participants feel valued are priorities for us, and it's wonderful to know that this has been your experience. Your positive words will be shared with the team, and we are grateful for your participation in the trial. Please don't hesitate to reach out if there is anything more we can do to support you.
5.0 out of 5
Thank you for your wonderful feedback. We are delighted to hear that your experience with our home care service exceeded your expectations. Providing efficient, professional, and compassionate care is at the heart of what we do, and it's fantastic to know that our nurse made you feel comfortable and at ease. Your kind words mean a lot to us, and we will ensure they are shared with the team. Please don't hesitate to reach out if there's anything more we can do for you. Wishing you continued health and well-being!
5.0 out of 5
Thank you for your kind feedback. Were delighted to hear that you've been happy with the care your husband has received and that our team has made a positive difference. Providing professional and friendly support is our priority, and it's heart warming to know it has been helpful to you both. Please don't hesitate to reach out if there's ever anything more we can do.
4.0 out of 5
Thank you so much for sharing your feedback. We are truly grateful for your kind words and thoughtful observations. It's wonderful to hear that our team's professionalism and dedication have made a positive impression on you. We take great pride in the training and passion our carers bring to their work, and it's heartening to know that this shines through in their care and attention to your needs. Your recognition of their ability to understand and address your particular concerns is greatly appreciated, as we strive to provide personalised care for each individual. If there's anything further we can do to enhance your experience, please don't hesitate to let us know. We're committed to ensuring your comfort and well-being. Thank you again for your feedback!
5.0 out of 5
Thank you so much for your kind words and detailed feedback! We're thrilled to hear that you've had such a positive experience with Rumax. It's our top priority to provide reliable, compassionate care, and we are glad that our time management and consistency have made a difference for you and your dad. We understand how important it is for him to feel comfortable with familiar faces, especially given his condition. Your trust and appreciation mean the world to us, and we are grateful to have the opportunity to support your family. Thank you for choosing Rumax!
5.0 out of 5
Thank you so much for your kind words! We are thrilled to hear that our team member provided you with such a positive experience. We pride ourselves on our flexibility and communication, and it's wonderful to know that it made a difference for you. Your recommendation means a lot to us, and we look forward to continuing to meet your expectations in the future!
The Review Score of 9.8 (9.796) out of 10 for RUMAX Ltd is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for RUMAX Ltd is based on 46 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Pelagia Soko is an NVQ Level 5 CQC (Care Quality Commission) registered manager employed by RUMAX LIMITED and is responsible for overseeing the management and delivery of care services. Peggy is a holder Train the Trainer qualification.
Pelagia is involved in a variety of key responsibilities and tasks:
1. Regulatory Compliance: As a registered manager Pelagia ensures that the RUMAX LIMITED's services are in compliance with the CQC's standards and regulations. This includes maintaining high standards of care, safety, and quality for the individuals receiving services.
2. Leadership and Management: Pelagia is responsible for leading and managing RUMAX LIMITED's staff, Care workers, administrative personnel, and other staff members. Peggy provides guidance, supervision, and training to ensure that staff members are competent and well-prepared to provide effective care.
3. Service Planning and Delivery: Pelagia collaborates with the RUMAX's team to develop care plans, assess individuals' needs, and ensure that services are tailored to meet those needs. They monitor the delivery of care services to ensure that they align with established plans and that individuals' well-being is maintained.
4. Quality Assurance: A crucial aspect of Pelagia's role is to maintain and improve the quality of care provided. This involves monitoring service outcomes, gathering feedback from service users and their families, and implementing changes as necessary to enhance the overall quality of care.
5. Health and Safety: Pelagia is responsible for maintaining a safe and healthy environment for both staff and service users. This includes adhering to health and safety regulations, implementing infection control measures, and addressing any concerns related to safety.
6. Communication: Effective communication is vital. Pelagia communicates with service users, their families, staff, and external stakeholders. Pelagia's clear and open communication ensures that all parties are informed and involved in decisions related to care provision.
7. Continuous Improvement: Pelagia is committed to continuous improvement. Pelagia and her team continuously analyse data, identify areas for enhancement, and implement strategies to address any shortcomings in the RUMAX's services.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact RUMAX Ltd to verify any information. View our terms and conditions. RUMAX Ltd has an Enhanced Service - more info.
