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Their Domiciliary Care Service enables clients to continue living independently in their own homes, as opposed to care homes or hospitals. Domiciliary Care Services include personal care (support with toileting, dressing, bathing), laundry, shopping, day companionship, respite care, palliative care, night sleep in service and working night...
RUMAX LIMITED was established in 2010 and has two branches, Clinical Trial Services and Domiciliary Care Services, which operate under a centralised management structure.
Their Domiciliary Care Service enables clients to continue living independently in their own homes, as opposed to care homes or hospitals. Domiciliary Care Services include personal care (support with toileting, dressing, bathing), laundry, shopping, day companionship, respite care, palliative care, night sleep in service and working night duty.
Their Mission is to provide care that is centred around the client's needs and choices.
Their Aim is to provide the best care possible, measured by both clients and employees.
Their Values are focused on quality, service user involvement, teamwork and mutual respect.
Care Provided by RUMAX Ltd
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Duration of Care
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Level of Care
Personal Care
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Help at Home
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Specialist Care Needs
- Nursing/Nurse Led Care
- PEG Feeding
- Stoma Care
- Medication Assistance (Intravenous)
- Wound Dressing
- Catheter Care
Specialist Care Conditions
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact RUMAX Ltd to get a personalised quote:
Fees may vary following an assessment, type of care needed, duration and frequency
The price(s) shown are provided by the agency. Contact RUMAX Ltd for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Owner
- RUMAX Ltd
- Private Owned
Person in charge
- Maxwell Masuku (Director)
RUMAX Ltd Reviews (76)
RUMAX Ltd has a Review Score of 9.9 (9.851) out of 10, based on 34 reviews in the last 2 years.
Over all time RUMAX Ltd has 76 reviews.
The Rumax team came to the rescue in amazingly quick fashion with their first visit starting the evening of the request
We have had around 10 different carers and quite...
The Rumax team came to the rescue in amazingly quick fashion with their first visit starting the evening of the request
We have had around 10 different carers and quite frankly could not fault any one of them
My mum, brought up in a traditional north east environment, was very wary but within a day she had befriended them and they were absolutely fabulous with her. She looks forward to their visits They are kind, gentle, attentive and genuinely 'care' for her
For me and my brother it has been tough letting go but we have absolute faith in the team who have been responsive to any 'quirks' we ask of them for our mum
Put simply, if you are wanting your loved one to be well looked after I would have no qualms about recommending Rumax
Thank you for your heartfelt review. We are so pleased that your mum has welcomed the team and looks forward to their visits. It means a great deal to know you and your brother feel reassured by the care she receives.
The lovely carers who come round to my mum have been respectful, on time and so caring. Always ready to...
The lovely carers who come round to my mum have been respectful, on time and so caring. Always ready to listen and take on how mum likes things done.
Amazing people, would not hesitate to recommend this company. Thank you Remus for making us feel listened too and mum always comes first with you.
Thank you so much for your kind words and recommendation. We are delighted that Peggy and the carers have helped you feel listened to and ensured that your mum's wishes come first. We will be sure to share your thanks with the team.
We have noticed such a lovely change in nan's mood....
We have noticed such a lovely change in nan's mood. She seems much calmer and happier, and it is wonderful to see her smiling again. The team also show great respect for her home and always make sure everything is kept nice and tidy.
We are so grateful for the kindness, care and support they have shown nan. Thank you all so much for everything you do. It really does mean a lot to us.
Thank you so much for your lovely review. We are delighted to hear your nan is happier and feeling well cared for. Your kind words mean a lot to the whole team.
Nothing was too much trouble for them, they went above and beyond.
They attended to my...
Nothing was too much trouble for them, they went above and beyond.
They attended to my dad's every need, were very experienced and answered any questions we had.
The carers were all so friendly and they treated my dad like their own relative. I can't recommend them enough!
We are truly moved to hear how our team of Carers was able to care for your dad in his own home and bring peace of mind to your family. It means everything to us that they treated him like their own and went above and beyond. Thank you for trusting us. Your kind words are the greatest compliment we could receive.
As a family we are very pleased with the care my nan is receiving. We have been in Rumax LTD for nearly 1 year now and we can't fault their service. Staff and management go above and beyond staff always arrive with a smile and are very patient and sufficient.
As a family we are very pleased with the care my nan is receiving. We have been in Rumax LTD for nearly 1 year now and we can't fault their service. Staff and management go above and beyond staff always arrive with a smile and are very patient and sufficient.
Thank you for such kind words! We are delighted that your nan and family are happy with her care. We will be sure to share this with the team. It will make their day. Thank you for trusting Rumax.
Every carer has been wonderful with our Dad. They have treated him with kindness, respect and care. They have been very attentive to his every need, friendly whenever we have been to visit and write detailed reports of every interaction with Dad. The level of service and attention to detail gives...
much.
We're truly grateful that our carers have provided such compassionate, attentive care for your Dad. It means everything to know you're feeling reassured and at peace. We'll continue to uphold these high standards. Please don't hesitate to reach out if there's anything more we can do.
The carers from Rumax are very friendly and professional. They treat my mum with care and respect and always let me know if they have any issues or concerns. I am very happy with the care they give to my mum and Peggy at the office is very helpful and reliable. I would thoroughly recommend Rumax.
The carers from Rumax are very friendly and professional. They treat my mum with care and respect and always let me know if they have any issues or concerns. I am very happy with the care they give to my mum and Peggy at the office is very helpful and reliable. I would thoroughly recommend Rumax.
Thank you so much for your kind words. It means a great deal to our team to know your mum feels cared for and respected, that is always our priority. We are glad our carers' communication gives you peace of mind, and we'll be sure to pass your lovely feedback on to our manager and the care team. Thank you for recommending Rumax.
They are always upbeat and smiling, and listen to any worries I have ..They are always well prepared and have to hand all the equipment they need. I couldn't have wished to have had such wonderful...
They are always upbeat and smiling, and listen to any worries I have ..They are always well prepared and have to hand all the equipment they need. I couldn't have wished to have had such wonderful professionals administering my treatment.
**Thank you so much!**
We're delighted to hear such wonderful feedback. It's fantastic to know our nurses are making your treatment a positive experience. Comments like yours mean a lot to the whole team.
Wishing you continued smooth progress with your care.
Nurses are kind and patient. They are always on time and ready for me and chat throughout to reduce any nerves. I never feel rushed through the appointment and I feel like I am taken care of well. Thank you
Nurses are kind and patient. They are always on time and ready for me and chat throughout to reduce any nerves. I never feel rushed through the appointment and I feel like I am taken care of well. Thank you
Thank you for your wonderful feedback. Were delighted to hear that our nurses kindness, punctuality, and attentive approach help put you at ease during your appointments. Providing compassionate, unhurried care is always our goal, and your appreciation means a great deal to our team. Thank you for trusting us with your care.
Great carers mum likes that they are not English more interesting conversation. Very caring. Sometimes some cultural differences like making scrambled egg in microwave, etc. Mum is bedbound and sometimes they forget to give her back her things after changing her, tablet, tissues, etc. But overall...
Great carers mum likes that they are not English more interesting conversation. Very caring. Sometimes some cultural differences like making scrambled egg in microwave, etc. Mum is bedbound and sometimes they forget to give her back her things after changing her, tablet, tissues, etc. But overall can't complain.
Thank you for your honest feedback. We're glad your mum enjoys engaging in conversations with our carers and that you're overall satisfied with the care provided. We apologise for the occasional lapses in returning personal items and any cultural differences in meal preparation. We'll reinforce...
Thank you for your honest feedback. We're glad your mum enjoys engaging in conversations with our carers and that you're overall satisfied with the care provided. We apologise for the occasional lapses in returning personal items and any cultural differences in meal preparation. We'll reinforce attention to these details with our team to ensure a more consistent and respectful experience moving forward. Your input is greatly appreciated.
Rumax have been caring for my mother for the past three years.
The carers are always cheerful and friendly. They seem genuinely fond of her. They are responsive to Mum's needs and liaise with the family via Rumax administration.
The administrators are accessible and approachable. They work hand...
Rumax have been caring for my mother for the past three years.
The carers are always cheerful and friendly. They seem genuinely fond of her. They are responsive to Mum's needs and liaise with the family via Rumax administration.
The administrators are accessible and approachable. They work hand in hand with the family to help get the best care provision for Mum.
We are very happy with the way Mum is cared for by Rumax.
Thank you so much for taking the time to share this wonderful review. It truly means the world to our entire team.
It is a privilege to have been entrusted with your mother's care over the past three years, and we are so pleased to hear that her experience with RUMAX has been positive. Knowing...
Thank you so much for taking the time to share this wonderful review. It truly means the world to our entire team.
It is a privilege to have been entrusted with your mother's care over the past three years, and we are so pleased to hear that her experience with RUMAX has been positive. Knowing that our carers bring cheerfulness and warmth to every visit, and that your mother feels genuinely cared for, is exactly what we strive for each and every day.
We also deeply value the relationship we have built with your family. Care is always most effective when delivered in close partnership with loved ones, and your kind words about our administrative team are a wonderful reflection of the collaborative approach we work hard to maintain.
Reviews like yours remind us why we do what we do, and they serve as a real source of motivation for everyone at RUMAX. Please do not hesitate to reach out to us at any time.
I get on with certain carers. I don't like the evening call which is a 7pm. I can only relax when the last call has been. The carers are good at informing me if there is a medical issue with my mum.
I get on with certain carers. I don't like the evening call which is a 7pm. I can only relax when the last call has been. The carers are good at informing me if there is a medical issue with my mum.
Regarding your 7:00 pm call, I have looked into...
Thank you for taking the time to share your feedback. We are pleased to hear that you get on well with your carers and that they keep you informed of any medical issues regarding your mum. This is exactly the standard of care we strive to provide.Regarding your 7:00 pm call, I have looked into this personally. I understand you originally requested this timing to better suit your schedule, and it has been adjusted three times at your request (from 8:00 pm to 7:30 pm, then to 7:00 pm) to provide greater flexibility.
I appreciate you bringing this to our attention again, as it allows us to revisit your needs. Having discussed this further, I am pleased we have agreed to move the bedtime call to 6:30pm, which we hope will better balance your evening plans with your mum's overnight needs.
Thank you again for your honesty. Please do not hesitate to contact us if there is anything else.
Always wears the appropriate PPE and very organised and professional at all times.
Always wears the appropriate PPE and very organised and professional at all times.
We are pleased to hear such positive comments about our nurse's professionalism, organisation, punctuality, and dedication. Maintaining high standards of care, including the appropriate use of PPE and a respectful, reassuring...
Thank you very much for taking the time to share your feedback.We are pleased to hear such positive comments about our nurse's professionalism, organisation, punctuality, and dedication. Maintaining high standards of care, including the appropriate use of PPE and a respectful, reassuring approach, is extremely important to us.
Your kind words will be shared with the nurse and the wider team, and we truly appreciate your trust in our service.
I have had David come to my home to do bloods for several months now sometimes three times a week. He is very friendly, and always puts me at ease. He manages appointments around my time constraints and is always amenable. The home service is a Godsend.
I have had David come to my home to do bloods for several months now sometimes three times a week. He is very friendly, and always puts me at ease. He manages appointments around my time constraints and is always amenable. The home service is a Godsend.
Thank you for your kind words. We're delighted to hear that David's professionalism, flexibility, and friendly manner have made your experience so positive. We're glad our home service has been helpful and convenient for you.
The Manager of Rumax is very approachable, very efficient & has dealt with everything brilliantly enabling great care to be given to our Mum. The girls providing the care were also very friendly, efficient & caring.
The Manager of Rumax is very approachable, very efficient & has dealt with everything brilliantly enabling great care to be given to our Mum. The girls providing the care were also very friendly, efficient & caring.
Thank you so much for taking the time to share such wonderful feedback about Rumax and the care your Mum received. It means a great deal to us to hear that you found our Manager approachable and efficient, and that their efforts enabled such great care. We are also incredibly proud of our care...
Thank you so much for taking the time to share such wonderful feedback about Rumax and the care your Mum received. It means a great deal to us to hear that you found our Manager approachable and efficient, and that their efforts enabled such great care. We are also incredibly proud of our care team, and it's truly rewarding to know that their friendly, efficient, and caring approach made a positive difference. Providing excellent care is at the heart of everything we do, and your kind words affirm the dedication of our entire team. We are so pleased we could support your Mum and your family.
I am having weekly blood tests for the next few months and so far everything has been fine. I am always informed the day and time of the test in advance and given an expected time of arrival on the day itself. The process is always quick and efficient and there have been no problems so far.
I am having weekly blood tests for the next few months and so far everything has been fine. I am always informed the day and time of the test in advance and given an expected time of arrival on the day itself. The process is always quick and efficient and there have been no problems so far.
Thank you for taking the time to share your feedback. We're delighted to hear that you've had a positive experience with our service and that everything has been running smoothly. Our team works hard to ensure visits are well-coordinated, timely, and efficient, so it's wonderful to know this has...
Thank you for taking the time to share your feedback. We're delighted to hear that you've had a positive experience with our service and that everything has been running smoothly. Our team works hard to ensure visits are well-coordinated, timely, and efficient, so it's wonderful to know this has been reflected in your experience. Please don't hesitate to reach out if there's ever anything we can do to make your visits even better.
It has been convenient and reassuring to receive homecare visits. This has given me peace of mind, knowing that I am monitored regularly without the need for hospital visits. The visits to my home are always planned in advance which helps with busy family schedules. I appreciate the seamless...
It has been convenient and reassuring to receive homecare visits. This has given me peace of mind, knowing that I am monitored regularly without the need for hospital visits. The visits to my home are always planned in advance which helps with busy family schedules. I appreciate the seamless continuity of the service.
Thank you so much for your thoughtful feedback. We're delighted to hear that our homecare visits have provided convenience and peace of mind, and that the advance scheduling works well with your family's routine. It's wonderful to know you've experienced the service as seamless. We appreciate your...
Thank you so much for your thoughtful feedback. We're delighted to hear that our homecare visits have provided convenience and peace of mind, and that the advance scheduling works well with your family's routine. It's wonderful to know you've experienced the service as seamless. We appreciate your trust and will continue to do our best to support you with reliable, well-coordinated service. If there's ever anything more we can do, please let us know.
Peggy has been outstanding with her work towards my father. She has addressed his concerns, needs and kept continuous contact with me in regards to my fathers needs. She has been helpful, caring and professional with her role working with the community.
Peggy has been outstanding with her work towards my father. She has addressed his concerns, needs and kept continuous contact with me in regards to my fathers needs. She has been helpful, caring and professional with her role working with the community.
Thank you for taking the time to share your kind feedback. We are delighted to hear that Peggy "Registered Manager" has provided such outstanding care and support to your father. Your comments reflect the high standards of compassion, professionalism, and communication that we strive to maintain in...
Thank you for taking the time to share your kind feedback. We are delighted to hear that Peggy "Registered Manager" has provided such outstanding care and support to your father. Your comments reflect the high standards of compassion, professionalism, and communication that we strive to maintain in our service.We will ensure that Peggy is recognised for her excellent work, feedback like yours reinforces our commitment to delivering person-centred care that makes a real difference to the families we support.
Very efficient service. The carers and managers always comunicate with us about any aspect of mum's care. They show genuine care and concern about mums health. Very good care company, highly recommend.
Very efficient service. The carers and managers always comunicate with us about any aspect of mum's care. They show genuine care and concern about mums health. Very good care company, highly recommend.
Thank you so much for your kind words and recommendation. We're truly grateful for your trust, and it's a privilege to care for your mum. We'll continue doing our best to provide consistent, compassionate support.
Very good all round.
Very good all round.
Thank you for your feedback! Were delighted you had a great experience all round.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 March 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for RUMAX Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for RUMAX Ltd.
Accreditations
There are no accreditations posted yet for RUMAX Ltd.
Meet the Team (1)

Pelagia Soko is an NVQ Level 5 CQC (Care Quality Commission) registered manager employed by RUMAX LIMITED and is responsible for overseeing the...
Pelagia Soko is an NVQ Level 5 CQC (Care Quality Commission) registered manager employed by RUMAX LIMITED and is responsible for overseeing the management and delivery of care services. Peggy is a holder Train the Trainer qualification.
Pelagia is involved in a variety of key responsibilities and tasks:
1. Regulatory Compliance: As a registered manager Pelagia ensures that the RUMAX LIMITED's services are in compliance with the CQC's standards and regulations. This includes maintaining high standards of care, safety, and quality for the individuals receiving services.
2. Leadership and Management: Pelagia is responsible for leading and managing RUMAX LIMITED's staff, Care workers, administrative personnel, and other staff members. Peggy provides guidance, supervision, and training to ensure that staff members are competent and well-prepared to provide effective care.
3. Service Planning and Delivery: Pelagia collaborates with the RUMAX's team to develop care plans, assess individuals' needs, and ensure that services are tailored to meet those needs. They monitor the delivery of care services to ensure that they align with established plans and that individuals' well-being is maintained.
4. Quality Assurance: A crucial aspect of Pelagia's role is to maintain and improve the quality of care provided. This involves monitoring service outcomes, gathering feedback from service users and their families, and implementing changes as necessary to enhance the overall quality of care.
5. Health and Safety: Pelagia is responsible for maintaining a safe and healthy environment for both staff and service users. This includes adhering to health and safety regulations, implementing infection control measures, and addressing any concerns related to safety.
6. Communication: Effective communication is vital. Pelagia communicates with service users, their families, staff, and external stakeholders. Pelagia's clear and open communication ensures that all parties are informed and involved in decisions related to care provision.
7. Continuous Improvement: Pelagia is committed to continuous improvement. Pelagia and her team continuously analyse data, identify areas for enhancement, and implement strategies to address any shortcomings in the RUMAX's services.
Frequently Asked Questions about RUMAX Ltd
How much does RUMAX Ltd cost?
The agency lists fees from £25 for hourly visiting care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does RUMAX Ltd employ?
RUMAX Ltd employs 30 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact RUMAX Ltd to verify any information. View our terms and conditions. RUMAX Ltd has an Enhanced Service -what an Enhanced Service includes.