RUMAX Ltd

Cornwallis House, Unit 2, Howard Chase, Basildon SS14 3BB
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9.8 65 Reviews
  • RUMAX Ltd, Basildon
RUMAX LIMITED was established in 2010 and has two branches, Clinical Trial Services and Domiciliary Care Services, which operate under a centralised management structure.

Their Domiciliary Care Service enables clients to continue living independently in their own homes, as opposed to care homes or hospitals. Domiciliary Care Services include personal care (support with toileting, dressing, bathing), laundry, shopping, day companionship, respite care, palliative care, night sleep in service and working night duty.

Their Mission is to provide care that is centred around the client's needs and choices.

Their Aim is to provide the best care possible, measured by both clients and employees.

Their Values are focused on quality, service user involvement, teamwork and mutual respect.
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Care Provided by RUMAX Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

Fees may vary following an assessment, type of care needed, duration and frequency

Contact RUMAX Ltd to get a personalised quote.

Contact RUMAX Ltd to get a personalised quote.

Good to Know

Owner

  • RUMAX Ltd
  • Privately Owned

Person in Charge

  • Maxwell Masuku (Director)

RUMAX Ltd Reviews (65)

9.8

RUMAX Ltd has a Review Score of 9.8 (9.791) out of 10, based on 42 reviews in the last 2 years.
Over all time RUMAX Ltd has 65 reviews.

Overall Experience
  • 53
  • 12
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Date Published
  • 65
  • 9
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  • 42
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Reviewer Connection to RUMAX Ltd
  • 35
  • 10
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Total of 65, showing 1-20
Review from Joanne J (Client) published on 17 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always cheerful and as punctual as possible considering the journey she has to take, respectful very good and dedicated to her job.
Always wears the appropriate PPE and very organised and professional at all times.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you very much for taking the time to share your feedback.
We are pleased to hear such positive comments about our nurse's professionalism, organisation, punctuality, and dedication. Maintaining high standards of care, including the appropriate use of PPE and a respectful, reassuring approach, is extremely important to us.
Your kind words will be shared with the nurse and the wider team, and we truly appreciate your trust in our service.
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Review from Alison B (Client) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have received a First class service from the nurses. They are always punctual, friendly and reassuring. They are efficient and professional, always having the correct equipment . They are always cheerful and very organised and I feel that I am in the best hands possible !
Reply from Maxwell Masuku, Director at RUMAX LtdThank you very much for your kind feedback.
We are delighted to hear that you have received such a positive experience from our nursing team. Your comments about their punctuality, professionalism, organisation, and reassuring manner are truly appreciated and will be shared with the team.
Providing safe, compassionate, and high-quality care is our priority, and it is wonderful to know that you feel confident and well supported. Thank you for taking the time to share your experience.
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Review from J H (Client) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had David come to my home to do bloods for several months now sometimes three times a week. He is very friendly, and always puts me at ease. He manages appointments around my time constraints and is always amenable. The home service is a Godsend.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for your kind words. We're delighted to hear that David's professionalism, flexibility, and friendly manner have made your experience so positive. We're glad our home service has been helpful and convenient for you.
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Review from H S (Daughter of Client) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manager of Rumax is very approachable, very efficient & has dealt with everything brilliantly enabling great care to be given to our Mum. The girls providing the care were also very friendly, efficient & caring.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you so much for taking the time to share such wonderful feedback about Rumax and the care your Mum received. It means a great deal to us to hear that you found our Manager approachable and efficient, and that their efforts enabled such great care. We are also incredibly proud of our care team, and it's truly rewarding to know that their friendly, efficient, and caring approach made a positive difference. Providing excellent care is at the heart of everything we do, and your kind words affirm the dedication of our entire team. We are so pleased we could support your Mum and your family.
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Review from M P (Client) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am having weekly blood tests for the next few months and so far everything has been fine. I am always informed the day and time of the test in advance and given an expected time of arrival on the day itself. The process is always quick and efficient and there have been no problems so far.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for taking the time to share your feedback. We're delighted to hear that you've had a positive experience with our service and that everything has been running smoothly. Our team works hard to ensure visits are well-coordinated, timely, and efficient, so it's wonderful to know this has been reflected in your experience. Please don't hesitate to reach out if there's ever anything we can do to make your visits even better.
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Review from C C (Client) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has been convenient and reassuring to receive homecare visits. This has given me peace of mind, knowing that I am monitored regularly without the need for hospital visits. The visits to my home are always planned in advance which helps with busy family schedules. I appreciate the seamless continuity
of the service.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you so much for your thoughtful feedback. We're delighted to hear that our homecare visits have provided convenience and peace of mind, and that the advance scheduling works well with your family's routine. It's wonderful to know you've experienced the service as seamless. We appreciate your trust and will continue to do our best to support you with reliable, well-coordinated service. If there's ever anything more we can do, please let us know.
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Review from L A (Daughter of Client) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Peggy has been outstanding with her work towards my father. She has addressed his concerns, needs and kept continuous contact with me in regards to my fathers needs. She has been helpful, caring and professional with her role working with the community.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for taking the time to share your kind feedback. We are delighted to hear that Peggy "Registered Manager" has provided such outstanding care and support to your father. Your comments reflect the high standards of compassion, professionalism, and communication that we strive to maintain in our service.
We will ensure that Peggy is recognised for her excellent work, feedback like yours reinforces our commitment to delivering person-centred care that makes a real difference to the families we support.
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Review from Nomjikelo Barbara O (Daughter of Client) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very efficient service. The carers and managers always comunicate with us about any aspect of mum's care. They show genuine care and concern about mums health. Very good care company, highly recommend.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you so much for your kind words and recommendation. We're truly grateful for your trust, and it's a privilege to care for your mum. We'll continue doing our best to provide consistent, compassionate support.
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Review from I D (Client) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good all round.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for your feedback! Were delighted you had a great experience all round.
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Review from L W (Mother of Client) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have have the pleasure of being visited 3 times.
This has been in relation to a clinical trial and has saved us so much stress with time and travel to a hospital which is a 6 hour round trip.
Communications have been excellent throughout.
The care and compassion has been first class.
We could
not have asked for a better experience.
Thank you so much.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you so much for your wonderful feedback. We're delighted to hear that our home visits saved you time and stress, and that our communication and care met your expectations. It is our pleasure to support you throughout the trial.
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Review from Susan T (Mother of Client) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent professionalism, punctuality and service. The same service provider visited 3 times over 2 months, established excellent rapport which helped build trust and relax our child for procedures. Being able to be visited at home is so valuable, thank you
Reply from Maxwell Masuku, Director at RUMAX Ltd"Thank you so much for your kind words! We're thrilled to hear about your positive experience and are so glad our team could provide professional, punctual, and caring service for your child. Building trust and comfort is so important to us, and we're happy that home visits made a difference. We truly appreciate your feedback!"
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Review from Kelly S (Mother of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nurse who helped my daughter was very professional. Was friendly and kind. He was on time after arranging best times with us and was very flexible to suit our needs. No concerns and very happy with the service.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you so much for your kind words! We're thrilled to hear that the nurse provided such a professional and supportive experience for your daughter. It's great to know that the flexibility and timely service met your needs. We appreciate your feedback and are glad you're happy with the service.
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Review from Natalie W (Mother of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our home nurse has been first class. He is punctual, professional, respectful and caring towards our son and the rest of our family. The whole experience has been very positive. I am grateful for this service and highly recommend our home nurse to anyone.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for your wonderful feedback! We're glad your home nurse has positively impacted your son and family. It's great to know that his punctuality, professionalism, and care have met your expectations. We truly appreciate your recommendation and are grateful for the opportunity to support your family.
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Review from Sharon T (Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Service was fantastic very attentive explained everything they were doing. Courteous and polite made me feel at ease. Arrived on time when they said they would arrive. Would recommend company they went above and beyond.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you so much for your kind review! We're delighted you had such a positive experience with our service. It's great to know that our team was able to make you feel at ease and provide clear explanations throughout the process. Your recommendation means a lot to our team, and we truly appreciate you recognizing the effort we put into going above and beyond. If there's anything else we can assist with, please don't hesitate to reach out!
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Review from Anne-Marie S (Client) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent service and very efficient.
The two nurses are very friendly and accommodating.
They have a long way to come but are always punctual.
It is a pleasure to receive them in my home every week.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you so much for your kind and thoughtful review! We're delighted to hear that you've had such a positive experience with our service and that our mobile research nurses have been friendly, accommodating, and punctual. Providing excellent care is our top priority, and it's truly rewarding to know that their efforts have made a difference. We appreciate your warm words and look forward to continuing to support you.
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Review from Sheila B (Wife of Client) published on 12 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
RUMAX was caring for my husband for two and a half years. Sadly he has passed away now, but the care he got from this company was excellent. I can't praise the carers enough, always very patient with him, always had a smile on their faces, nothing was too much trouble for them. Office staff were very
easy to reach if you needed them, would recommend.
Reply from Maxwell Masuku, Director at RUMAX LtdWe sincerely appreciate you taking the time to share your experience with us. It means so much to us to know that the care we provided to your husband was meaningful to you. Our carers are dedicated to delivering compassionate, patient-centered support and we are truly grateful for your kind words about their efforts and kindness. We're also glad to hear that our office team was readily available and supportive whenever you needed them. Your recommendation is deeply valued and we are honored to have been a part of your husband's care journey.
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Review from Julie W (Daughter-in-law of Client) published on 12 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were amazing, so friendly and caring.
They treated her with love, kindness and respect.
We had reviews to ensure my mother-in-law's needs were being met and increased care as needed.
We couldn't have cared for my mother-in-law at home without them, they were a great help and a credit to
the company.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for your thoughtful words and for sharing your experience with us. We are truly touched to know that our care had such a meaningful impact on your mother-in-law and your family. Our mission is to provide every individual with the love, kindness and respect they deserve and it means so much to hear that our team fulfilled that commitment. We're also pleased that the regular reviews and adjustments to her care plan provided the support your family needed during this time. Your trust in us is deeply valued and we are honored to have been a part of your mother-in-law's care journey.
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Review from L S (Client) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff, always nice, cheerful and kind. They make my life workable, they are very hard-working, and charming girls.
I do find the billing system confusing (nightmare) and difficult to work, on what has paid for and when. The bills seem to be weeks behind.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for your kind words about our team. We're glad to hear they've been so helpful. We appreciate your feedback regarding the billing system and apologise for any confusion it's caused. Rest assured, we're working to simplify and improve it to ensure a smoother experience.
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Review from L C (Son of Client) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All carers have a pleasant manner. They treat Mum with respect and dignity. Managers are very cooperative and very helpful. Nothing it too much trouble and Mum looks forward to her visits.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you so much for your kind words. We're delighted that our carers and managers meet your expectations and that your mum feels respected and cared for. Ensuring her comfort and well-being is our top priority, and we look forward to continuing to provide the support she needs.
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Review from Maria D (Daughter of Client) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Starting with the management side at Rumax Ltd, I have never had such excellent contact or management services. They answer all queries speedily and efficiently and are my favourite carers to date, I wouldn't want anyone else. With regards to the actual carers, they are the kindest, nicest, efficient
carers yet. Always on time with a smith and pleasant nature. Mum and I love them all.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you so much for your kind words and thoughtful review. We're delighted to hear that both our management team and carers have made such a positive impact. It's truly our pleasure to support you and your mum and we're honoured to be your preferred carers. Your appreciation means the world to us.
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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for RUMAX Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.791 for RUMAX Ltd is calculated as follows: ( (191 Excellents x 5) + (31 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 230 Ratings = 4.791
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for RUMAX Ltd is based on 42 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Pelagia Soko

Job Title: Registered Manager Joined: 2022

Pelagia Soko is an NVQ Level 5 CQC (Care Quality Commission) registered manager employed by RUMAX LIMITED and is responsible for overseeing the management and delivery of care services. Peggy is a holder Train the Trainer qualification.


Pelagia is involved in a variety of key responsibilities and tasks:


1. Regulatory Compliance: As a registered manager Pelagia ensures that the RUMAX LIMITED's services are in compliance with the CQC's standards and regulations. This includes maintaining high standards of care, safety, and quality for the individuals receiving services.


2. Leadership and Management: Pelagia is responsible for leading and managing RUMAX LIMITED's staff, Care workers, administrative personnel, and other staff members. Peggy provides guidance, supervision, and training to ensure that staff members are competent and well-prepared to provide effective care.


3. Service Planning and Delivery: Pelagia collaborates with the RUMAX's team to develop care plans, assess individuals' needs, and ensure that services are tailored to meet those needs. They monitor the delivery of care services to ensure that they align with established plans and that individuals' well-being is maintained.


4. Quality Assurance: A crucial aspect of Pelagia's role is to maintain and improve the quality of care provided. This involves monitoring service outcomes, gathering feedback from service users and their families, and implementing changes as necessary to enhance the overall quality of care.


5. Health and Safety: Pelagia is responsible for maintaining a safe and healthy environment for both staff and service users. This includes adhering to health and safety regulations, implementing infection control measures, and addressing any concerns related to safety.


6. Communication: Effective communication is vital. Pelagia communicates with service users, their families, staff, and external stakeholders. Pelagia's clear and open communication ensures that all parties are informed and involved in decisions related to care provision.


7. Continuous Improvement: Pelagia is committed to continuous improvement. Pelagia and her team continuously analyse data, identify areas for enhancement, and implement strategies to address any shortcomings in the RUMAX's services.

Frequently Asked Questions about RUMAX Ltd

What Type of Services does RUMAX Ltd offer?

RUMAX Ltd offers Home Care.

How many Carers does RUMAX Ltd employ?

RUMAX Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact RUMAX Ltd to verify any information. View our terms and conditions. RUMAX Ltd has an Enhanced Service - more info.