RUMAX Ltd

Cornwallis House, Unit 2, Howard Chase, Basildon SS14 3BB
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9.8 65 Reviews
  • RUMAX Ltd, Basildon
RUMAX LIMITED was established in 2010 and has two branches, Clinical Trial Services and Domiciliary Care Services, which operate under a centralised management structure.

Their Domiciliary Care Service enables clients to continue living independently in their own homes, as opposed to care homes or hospitals. Domiciliary Care Services include personal care (support with toileting, dressing, bathing), laundry, shopping, day companionship, respite care, palliative care, night sleep in service and working night duty.

Their Mission is to provide care that is centred around the client's needs and choices.

Their Aim is to provide the best care possible, measured by both clients and employees.

Their Values are focused on quality, service user involvement, teamwork and mutual respect.
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Care Provided by RUMAX Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

Fees may vary following an assessment, type of care needed, duration and frequency

Contact RUMAX Ltd to get a personalised quote.

Contact RUMAX Ltd to get a personalised quote.

Good to Know

Owner

  • RUMAX Ltd
  • Privately Owned

Person in Charge

  • Maxwell Masuku (Director)

RUMAX Ltd Reviews (65)

9.8

RUMAX Ltd has a Review Score of 9.8 (9.791) out of 10, based on 42 reviews in the last 2 years.
Over all time RUMAX Ltd has 65 reviews.

Overall Experience
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Date Published
  • 65
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  • 42
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Reviewer Connection to RUMAX Ltd
  • 35
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Total of 65, showing 21-40
Review from P B (Client) published on 3 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with my carers. They treat me very well with patience and dignity.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for your kind words. Were delighted to hear that you feel well cared for with patience and dignity. Providing compassionate and respectful care is our top priority. Please don't hesitate to reach out if there is anything more we can do for you.
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Review from Helen B (Client) published on 24 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have received an excellent standard of care to date, and the professionalism has been outstanding. I am visited regularly for blood tests, as a participant in a drug trial, and I have never had a poor experience. The member of staff is always polite, approachable, and takes time to explain processes
and procedures. They always make me feel valued and it is a pleasure to welcome them at each visit.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for your kind feedback. We are thrilled to hear that you have consistently received an excellent standard of care and found our team to be professional, polite, and approachable. Providing clear communication and ensuring that participants feel valued are priorities for us, and it's wonderful to know that this has been your experience. Your positive words will be shared with the team, and we are grateful for your participation in the trial. Please don't hesitate to reach out if there is anything more we can do to support you.
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Review from P A (Wife of Client) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been more than happy with the care that my husband has received over the past two years of care from RUMAX. We have no complaints and the carers have always been professional and friendly in many ways. Without this care, I would not be able to manage my husband and he is so happy to have this
support.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for your kind feedback. Were delighted to hear that you've been happy with the care your husband has received and that our team has made a positive difference. Providing professional and friendly support is our priority, and it's heart warming to know it has been helpful to you both. Please don't hesitate to reach out if there's ever anything more we can do.
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Review from Desmond G (Client) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
You will easily gauge my views on the care provided to me, as seen in the ticked boxes below. The young people tending to my needs, are clear thinking, of some experience (I mean considerable). Good training shows, from body language one can tell the carer's own feelings about their profession. This
is important. The cares visiting me, are smart enough to suss my particular troubles.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you so much for sharing your feedback. We are truly grateful for your kind words and thoughtful observations. It's wonderful to hear that our team's professionalism and dedication have made a positive impression on you. We take great pride in the training and passion our carers bring to their work, and it's heartening to know that this shines through in their care and attention to your needs. Your recognition of their ability to understand and address your particular concerns is greatly appreciated, as we strive to provide personalised care for each individual. If there's anything further we can do to enhance your experience, please don't hesitate to let us know. We're committed to ensuring your comfort and well-being. Thank you again for your feedback!
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Review from Huma B (Daughter of Client) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Rumax for a few months now and I have to say the service they provide has been excellent. Every company gives approximate times for their visit the difference is with Rumax they actually stick to the times within 15 minutes. On the rare occasion when they were going to be a little
late they phoned and said they would be 10mins and actually were! Their time management is amazing and really helpful. All the carers without exception have been fantastic, really helpful, kind and considerate. I feel relieved that my dad is in such good hands. Also having a few regular people means my dad gets to know them and feels comfortable. A bonus as he has dementia and can get stressed. Whenever I've phoned the office there is always someone available and they too are helpful lovely ladies. I cannot thank all the staff at Rumax enough without a doubt the best care company I have ever dealt with and I have tried many over the years. Thank you Rumax.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you so much for your kind words and detailed feedback! We're thrilled to hear that you've had such a positive experience with Rumax. It's our top priority to provide reliable, compassionate care, and we are glad that our time management and consistency have made a difference for you and your dad. We understand how important it is for him to feel comfortable with familiar faces, especially given his condition. Your trust and appreciation mean the world to us, and we are grateful to have the opportunity to support your family. Thank you for choosing Rumax!
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Review from I R (Client) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A particular member of staff has been fantastic. She has been very flexible in terms of late notice of appointment time changes. Her communication has been excellent too. Confirming and rescheduling where needed. I would thoroughly recommend it.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you so much for your kind words! We are thrilled to hear that our team member provided you with such a positive experience. We pride ourselves on our flexibility and communication, and it's wonderful to know that it made a difference for you. Your recommendation means a lot to us, and we look forward to continuing to meet your expectations in the future!
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Review from R S (Client) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The sweet gentle girls, my carers. At first understanding one another, considering they were only in UK 1 year, they are doing their job very well. In my opinion, 2 days a week off would be nice. They work very hard in such a short time allocated to each patient, even though they feel it’s rewarding.
I recommend your kind sweet girls. They are from a completely different culture to UK, but are coping very well. Thank you.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for your kind words and valuable feedback. We're delighted to hear that our carers are meeting your needs so well and appreciate your suggestion about their schedule. Your recommendation and understanding mean a lot to us. Thank you!
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Review from Andrew R (Client) published on 24 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Nurse is excellent. Process takes longer than I think is needed. But is driven by the protocol. Nurse not supplied with the correct equipment to carry out the procedure, this needs to be sorted. It’s not just a problem in March.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for your feedback. We're pleased to hear that you find our nurse excellent. We apologise for any inconvenience caused by the process and assure you that we follow protocol to ensure the best care. We would never conduct homecare visits without the proper equipment and we're sorry this issue occurred. We will certainly look into this matter and make the necessary corrections to prevent it from happening again. Thank you for bringing this to our attention.
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Review from Julia B (Client) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My care provider always goes above and beyond and maintains great communication. She is professional, amenable and flexible in the care she provides and always has a smile on her face. She deserves high praise for the care and consideration she provides.
Reply from Maxwell Masuku, Director at RUMAX LtdIt's fantastic to hear about your positive experience with your carer! Their dedication to going above and beyond, coupled with excellent communication skills, truly sets a high standard for professionalism and quality care. Their flexibility and willingness to accommodate your needs demonstrate a genuine commitment to your well-being. It's clear that they approach their work with a positive attitude and a caring demeanour, which undoubtedly contributes to a supportive and uplifting environment for you. Thank you for sharing your praise for their outstanding service!
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Review from Pat D (Daughter of Client) published on 15 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers visit twice daily. They are always polite and professional. Any concerns, they will inform the coordinator who will let me know. The care package works well, although she does not receive much care, it is the support and ensuring Mum remains well to live independently in her own home.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for sharing your experience! We're glad to hear that the carers are providing polite and professional support and that the care package is working well for your mum's needs. Ensuring her well-being and independence in her own home is our top priority.
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Review from J W (Wife of Client) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers bright and cheerful on arrival.
My husband treated with respect and kindness.
I find them compassionate and efficient.
Reply from Maxwell Masuku, Director at RUMAX LtdWe're thrilled to hear that our carers are bringing brightness and cheer to your home, treating your husband with respect and kindness. Thank you for sharing your experience, and we're glad to know that our team is delivering compassionate and efficient care.
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Review from T N (Client) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff is very nice and friendly and carries out his job professionally. He is also punctual and respectful. I am very pleased with this experience. Hopefully, in the future, I will be able to continue enjoying such excellent service.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for your kind words! We're thrilled to hear that you had a positive experience with our staff. We're committed to maintaining this level of service and look forward to serving you again in the future.
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Review from Clive E (Son of Client) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following my mother's discharge from the hospital, a package of care was put in place starting the next day, this care/support has been provided by Rumax Ltd. We had a very thorough assessment visit by their staff. The carers visit my mother twice a day 11:00 am in the morning and 17:00 in the afternoon,
a family member is present when they are here and the young ladies that provide the care/support for Mum are very professional and punctual. They help wash and dress my mother and look after her as if she is their own mother. Lovely staff and a pleasure to welcome them into the house.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for your kind words! We're delighted to hear about your positive experience with our care team. Providing compassionate and professional care is at the heart of what we do, and we're glad to have been able to support your mother during her recovery. Your feedback means a lot to us, and we're grateful for the opportunity to make a positive difference in your family's life. If there's anything else we can do to assist you further, please don't hesitate to let us know.
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Review from Vivienne J (Wife of Client) published on 25 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very efficient - pleasant, thoughtful carers. All male so good banter with client - male. A pleasure to see in the mornings.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for your positive review! We're delighted to hear that our team of Carers has been efficient, pleasant, and thoughtful in their care. We strive to create a comfortable and engaging environment for our clients, and it's wonderful to know that the banter and rapport between our male Carers and the client have been enjoyable. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your feedback and look forward to continuing to provide excellent care and service.
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Review from E C (Client) published on 25 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, very pleasant people to be attended by, obviously knew what they were doing and did so in a professional way. I don't know if the service is valuable for money, as money was never mentioned by anyone.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for your positive feedback! We're glad you had a pleasant experience with us. Regarding your mention of cost, we apologise if it wasn't explicitly discussed during your interaction. We understand that transparency about pricing is important, and we'll take your feedback into consideration to ensure that future interactions include clear information about the value for money, feel free to reach out. We're here to help!
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Review from L S (Daughter of Client) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has had a RUMAX carer come in for a few months now, and we are really pleased with the care given to him. They are so friendly and take the greatest care of my dad. Mum feels so comfortable with the carers too.
Their prices are reasonable and one lady is so helpful.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for sharing your positive experience! We're delighted to hear that your dad is receiving excellent care from our team. Providing compassionate and attentive care is our top priority, and we're glad to hear that your mum feels comfortable with our carers as well. We strive to offer fair and reasonable pricing while maintaining the highest standards of care. We appreciate your feedback and are here to support you and your family every step of the way.
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Review from Tina M (Daughter of Client) published on 19 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Really lovely people. Mum's care coordinator is amazing, very professional, approachable and ‘gets the job done’.
I have every trust in her to take care of Mum's needs.
The carers are lovely and very patient with Mum.
Thank you.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for your kind words! We're thrilled to hear that your mum is receiving excellent care from our team. We'll continue to prioritise professionalism, approachability, and effectiveness in meeting her needs. Your trust means everything to us.
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Review from J M (Partner of Client) published on 15 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff have built up a lovely bond with him and are slowly getting to know his ways and how he likes things. It is heartwarming to hear the laughter from him and the carers when I’m upstairs, and they are getting him ready. I hope the good standards remain and the staff don’t get complacent.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for taking the time to share your thoughts. We deeply appreciate your feedback and are delighted to hear about the positive bond between our staff and your loved one. Creating a warm and welcoming environment where clients feel comfortable and cared for is our top priority. Rest assured, we are committed to maintaining high standards of care and ensuring that our staff continuously strive to meet the needs and preferences of each individual. Your concerns about complacency are noted, and we assure you that ongoing training and supervision are integral parts of our approach to providing excellent care. We look forward to continuing to serve your loved one with the utmost dedication and compassion.
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Review from Mike N (Client) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nurse was on time. She went through a series of questions associated with RSV. She checked my blood pressure and pulse. Took a sample of my snot. Called the courier. She was very efficient and polite.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for taking the time to share your experience with us. We're delighted to hear that our nurse provided efficient and polite service during your visit. Ensuring timely and thorough care is a top priority for us, and we appreciate your feedback regarding the professionalism and effectiveness of our staff. If you have any further comments or concerns, please don't hesitate to reach out. We look forward to serving you again in the future.
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Review from Linda G (Client) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using this service for about 3 months, and find the carers to be very professional and friendly. They are always on time and very polite. Nothing is too much trouble. I am always treated with dignity and respect.
Reply from Maxwell Masuku, Director at RUMAX LtdWe're delighted to hear about your positive experience! Thank you for choosing our service, and we appreciate your kind words about our professional and friendly carers. If there's anything specific you'd like to share or if we can further enhance your experience, please feel free to reach out. Your satisfaction is our priority.
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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for RUMAX Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.791 for RUMAX Ltd is calculated as follows: ( (191 Excellents x 5) + (31 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 230 Ratings = 4.791
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for RUMAX Ltd is based on 42 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Pelagia Soko

Job Title: Registered Manager Joined: 2022

Pelagia Soko is an NVQ Level 5 CQC (Care Quality Commission) registered manager employed by RUMAX LIMITED and is responsible for overseeing the management and delivery of care services. Peggy is a holder Train the Trainer qualification.


Pelagia is involved in a variety of key responsibilities and tasks:


1. Regulatory Compliance: As a registered manager Pelagia ensures that the RUMAX LIMITED's services are in compliance with the CQC's standards and regulations. This includes maintaining high standards of care, safety, and quality for the individuals receiving services.


2. Leadership and Management: Pelagia is responsible for leading and managing RUMAX LIMITED's staff, Care workers, administrative personnel, and other staff members. Peggy provides guidance, supervision, and training to ensure that staff members are competent and well-prepared to provide effective care.


3. Service Planning and Delivery: Pelagia collaborates with the RUMAX's team to develop care plans, assess individuals' needs, and ensure that services are tailored to meet those needs. They monitor the delivery of care services to ensure that they align with established plans and that individuals' well-being is maintained.


4. Quality Assurance: A crucial aspect of Pelagia's role is to maintain and improve the quality of care provided. This involves monitoring service outcomes, gathering feedback from service users and their families, and implementing changes as necessary to enhance the overall quality of care.


5. Health and Safety: Pelagia is responsible for maintaining a safe and healthy environment for both staff and service users. This includes adhering to health and safety regulations, implementing infection control measures, and addressing any concerns related to safety.


6. Communication: Effective communication is vital. Pelagia communicates with service users, their families, staff, and external stakeholders. Pelagia's clear and open communication ensures that all parties are informed and involved in decisions related to care provision.


7. Continuous Improvement: Pelagia is committed to continuous improvement. Pelagia and her team continuously analyse data, identify areas for enhancement, and implement strategies to address any shortcomings in the RUMAX's services.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact RUMAX Ltd to verify any information. View our terms and conditions. RUMAX Ltd has an Enhanced Service - more info.