Fees may vary following an assessment, type of care needed, duration and frequency
RUMAX Ltd has a Review Score of 9.8 (9.804) out of 10, based on 44 reviews in the last 2 years.
Over all time RUMAX Ltd has 62 reviews.
5.0 out of 5
Thank you for your kind words and valuable feedback. We're delighted to hear that our carers are meeting your needs so well and appreciate your suggestion about their schedule. Your recommendation and understanding mean a lot to us. Thank you!
5.0 out of 5
Thank you for sharing your positive experience! We're delighted to hear that our homecare nurse has been punctual and clear during your home blood tests. Your satisfaction is our priority, and it's wonderful to know that we've met your expectations consistently. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing our service!
4.0 out of 5
Thank you for your feedback. We're pleased to hear that you find our nurse excellent. We apologise for any inconvenience caused by the process and assure you that we follow protocol to ensure the best care. We would never conduct homecare visits without the proper equipment and we're sorry this issue occurred. We will certainly look into this matter and make the necessary corrections to prevent it from happening again. Thank you for bringing this to our attention.
5.0 out of 5
It's fantastic to hear about your positive experience with your carer! Their dedication to going above and beyond, coupled with excellent communication skills, truly sets a high standard for professionalism and quality care. Their flexibility and willingness to accommodate your needs demonstrate a genuine commitment to your well-being. It's clear that they approach their work with a positive attitude and a caring demeanour, which undoubtedly contributes to a supportive and uplifting environment for you. Thank you for sharing your praise for their outstanding service!
5.0 out of 5
Thank you for sharing your experience! We're glad to hear that the carers are providing polite and professional support and that the care package is working well for your mum's needs. Ensuring her well-being and independence in her own home is our top priority.
5.0 out of 5
We're thrilled to hear that our carers are bringing brightness and cheer to your home, treating your husband with respect and kindness. Thank you for sharing your experience, and we're glad to know that our team is delivering compassionate and efficient care.
5.0 out of 5
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our staff. We're committed to maintaining this level of service and look forward to serving you again in the future.
5.0 out of 5
We're glad to hear that our service has helped reduce the need for hospital visits and provided you with the convenience of care at home. Your comfort and well-being are important to us, and we're committed to providing excellent care tailored to your needs. Thank you for sharing your positive experience with us!
5.0 out of 5
Thank you for your kind words! We're delighted to hear about your positive experience with our care team. Providing compassionate and professional care is at the heart of what we do, and we're glad to have been able to support your mother during her recovery. Your feedback means a lot to us, and we're grateful for the opportunity to make a positive difference in your family's life. If there's anything else we can do to assist you further, please don't hesitate to let us know.
5.0 out of 5
Thank you for your positive review! We're delighted to hear that our team of Carers has been efficient, pleasant, and thoughtful in their care. We strive to create a comfortable and engaging environment for our clients, and it's wonderful to know that the banter and rapport between our male Carers and the client have been enjoyable. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your feedback and look forward to continuing to provide excellent care and service.
4.0 out of 5
Thank you for your positive feedback! We're glad you had a pleasant experience with us. Regarding your mention of cost, we apologise if it wasn't explicitly discussed during your interaction. We understand that transparency about pricing is important, and we'll take your feedback into consideration to ensure that future interactions include clear information about the value for money, feel free to reach out. We're here to help!
5.0 out of 5
Thank you for sharing your positive experience! We're delighted to hear that your dad is receiving excellent care from our team. Providing compassionate and attentive care is our top priority, and we're glad to hear that your mum feels comfortable with our carers as well. We strive to offer fair and reasonable pricing while maintaining the highest standards of care. We appreciate your feedback and are here to support you and your family every step of the way.
4.0 out of 5
Thank you for your kind words! We're thrilled to hear that your mum is receiving excellent care from our team. We'll continue to prioritise professionalism, approachability, and effectiveness in meeting her needs. Your trust means everything to us.
4.0 out of 5
Thank you for taking the time to share your thoughts. We deeply appreciate your feedback and are delighted to hear about the positive bond between our staff and your loved one. Creating a warm and welcoming environment where clients feel comfortable and cared for is our top priority. Rest assured, we are committed to maintaining high standards of care and ensuring that our staff continuously strive to meet the needs and preferences of each individual. Your concerns about complacency are noted, and we assure you that ongoing training and supervision are integral parts of our approach to providing excellent care. We look forward to continuing to serve your loved one with the utmost dedication and compassion.
5.0 out of 5
Thank you for taking the time to share your experience with us. We're delighted to hear that our nurse provided efficient and polite service during your visit. Ensuring timely and thorough care is a top priority for us, and we appreciate your feedback regarding the professionalism and effectiveness of our staff. If you have any further comments or concerns, please don't hesitate to reach out. We look forward to serving you again in the future.
5.0 out of 5
We're delighted to hear about your positive experience! Thank you for choosing our service, and we appreciate your kind words about our professional and friendly carers. If there's anything specific you'd like to share or if we can further enhance your experience, please feel free to reach out. Your satisfaction is our priority.
5.0 out of 5
We appreciate your positive feedback! Our homecare nurse is committed to professionalism and expertise, ensuring a thoughtful and informative experience for our patients. Thank you for highlighting our homecare nurse's punctuality and dedication to making your session a success.
5.0 out of 5
Thank you for your positive feedback! We're glad to hear that nurse provided a timely and efficient checkup experience for you, addressing any concerns with diligence. Your appreciation for the seamless handling of samples and the overall cleanliness of the process is valuable to us. If you have any further comments or suggestions, we'd love to hear them. We look forward to serving you again in the future.
5.0 out of 5
The home care provider arrived at the appointed time, introduced herself and explained the format of the visit including conducting questionnaires, performing tests and taking of swabs.
The visit was
Thank you for sharing your positive experience! We're glad our homecare nurse met your expectations and look forward to continuing to provide excellent care.
5.0 out of 5
Thank you sincerely for your kind words and taking the time to share your experience with us. We greatly appreciate your feedback and are thrilled to hear about the positive impact our nurse had during her visit.
Your words are a true testament to her professionalism, care, and dedication in ensuring top-notch service, even in challenging conditions. We're honoured to have been entrusted with your care and are delighted that your experience was a positive one.
We'll ensure your commendation reaches our nurse, motivating and inspiring her to continue delivering exceptional care to all our patients.
The Review Score of 9.8 (9.804) out of 10 for RUMAX Ltd is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for RUMAX Ltd is based on 44 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Pelagia Soko is an NVQ Level 5 CQC (Care Quality Commission) registered manager employed by RUMAX LIMITED and is responsible for overseeing the management and delivery of care services. Peggy is a holder Train the Trainer qualification.
Pelagia is involved in a variety of key responsibilities and tasks:
1. Regulatory Compliance: As a registered manager Pelagia ensures that the RUMAX LIMITED's services are in compliance with the CQC's standards and regulations. This includes maintaining high standards of care, safety, and quality for the individuals receiving services.
2. Leadership and Management: Pelagia is responsible for leading and managing RUMAX LIMITED's staff, Care workers, administrative personnel, and other staff members. Peggy provides guidance, supervision, and training to ensure that staff members are competent and well-prepared to provide effective care.
3. Service Planning and Delivery: Pelagia collaborates with the RUMAX's team to develop care plans, assess individuals' needs, and ensure that services are tailored to meet those needs. They monitor the delivery of care services to ensure that they align with established plans and that individuals' well-being is maintained.
4. Quality Assurance: A crucial aspect of Pelagia's role is to maintain and improve the quality of care provided. This involves monitoring service outcomes, gathering feedback from service users and their families, and implementing changes as necessary to enhance the overall quality of care.
5. Health and Safety: Pelagia is responsible for maintaining a safe and healthy environment for both staff and service users. This includes adhering to health and safety regulations, implementing infection control measures, and addressing any concerns related to safety.
6. Communication: Effective communication is vital. Pelagia communicates with service users, their families, staff, and external stakeholders. Pelagia's clear and open communication ensures that all parties are informed and involved in decisions related to care provision.
7. Continuous Improvement: Pelagia is committed to continuous improvement. Pelagia and her team continuously analyse data, identify areas for enhancement, and implement strategies to address any shortcomings in the RUMAX's services.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact RUMAX Ltd to verify any information. View our terms and conditions. RUMAX Ltd has an Enhanced Service - more info.
