Fees may vary following an assessment, type of care needed, duration and frequency
RUMAX Ltd has a Review Score of 9.8 (9.786) out of 10, based on 62 reviews in the last 2 years. Over all time RUMAX Ltd has 62 reviews.
Review from Linda G (Client) published on 14 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
We're thrilled that the nurse provided such a positive experience for you. Your comfort and understanding of the process are truly important to us. Thank you for recommending our service, we're grateful for your kind words and look forward to continuing to provide excellent care and support. If you need anything else, please don't hesitate to reach out!
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Review from D P (Daughter of Client) published on 9 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you so much for taking the time to share your experience. We're truly touched by your kind words. It's wonderful to hear that your mum's transition to receiving care has become smoother, and that the support provided by our team has made a positive difference. We're dedicated to ensuring our clients feel comfortable and happy with our services. It's great to know that your mum is feeling happier and appreciates the care she's receiving. We're glad the medication reminders are helpful as well. Your feedback means a lot to us, and we're here to support your mum and your family in any way we can. Thank you for entrusting us with her care!
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Review from P H (Client) published on 9 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for sharing your review! We're delighted to hear that you found our team to be professional and respectful throughout your experience. We understand that scheduling can sometimes be a challenge, but we're glad to hear that it improved as the process went on. It's great to know that you would recommend our team, and we appreciate your kind words. We take pride in being helpful, even when clients are independent, as our goal is to provide the best possible service. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help in any way we can!
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Review from Joanne J (Client) published on 6 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
I'm glad to hear that you had such a positive experience with the nurse! It's wonderful to know that she was not only friendly and competent but also went the extra mile to find your address. It's important to feel comfortable and at ease during medical visits and it sounds like you're in good hands with this nurse. If you have any further visits scheduled, I'm sure you'll be well taken care of. Thank you for taking the time to share your feedback!
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Review from Gwyneth D (Client) published on 6 October 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
I'm glad to hear that you had a positive experience with the service! It's wonderful that you found it relaxing and that your questions were handled in a proper and informal manner. It's also great to know that they took your mental health into consideration.
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Review from Louise C (Client) published on 4 October 2023
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
We appreciate your feedback, and we're glad to hear that your nurse provided excellent care and used personal protective equipment correctly. We apologize for the inconvenience caused by the issues with the equipment delivery, and we understand how frustrating it must have been to experience such delays.
We take your feedback seriously and will work to improve our equipment logistics partners and delivery processes to prevent such delays in the future. We're pleased to hear that your nurse remained patient and attentive throughout this challenging situation.
Thank you for acknowledging the dedication of our healthcare professionals. Your well-being is our top priority, and we're committed to providing you with the best possible care. If you have any further concerns or suggestions, please don't hesitate to reach out to us. We value your input and are always looking for ways to enhance the patient experience.
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Review from Ian C (Son of Client) published on 19 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
It's wonderful to hear about the exceptional care your Mum receives from the Carers. Their dedication to assisting with meals, stoma care, and medication, while treating her with dignity, patience, and love, speaks volumes about their commitment. The punctuality of the Carers is also commendable, ensuring Mum's needs are consistently met. It's clear they are making a positive impact, providing not only physical support but also emotional comfort. Kudos to the Carers for their outstanding service!
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Review from Ronald T (Client) published on 18 September 2023
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
We're thrilled to hear about your positive experience with our service! Thank you for taking the time to share your feedback. Our clinical trials nursing team takes pride in being friendly, professional and punctual and we're delighted to know that our communication efforts met your expectations, especially considering the distance involved. Safety is a top priority for us, so we always ensure our staff wears the appropriate PPE during home visits. We look forward to serving you again in the future and appreciate your trust in our services. If you have any further needs or questions, please don't hesitate to reach out. Thank you for using our service!
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Review from Joyce W (Client) published on 14 September 2023
Submitted via Postal Card •
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5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
I'm truly glad to hear that you've had such positive experiences with your carers. It's heartwarming to know that they've been able to provide you with the support and comfort you need. Their dedication to maintaining your respect and dignity is truly commendable. It's clear they genuinely care about your well-being. If there's ever anything specific you'd like to highlight about their excellent care, please don't hesitate to share.
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Review from A K (Husband of Client) published on 8 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
We're delighted to hear that you've had such a positive experience with our care services. Our team strives to provide top-notch care while maintaining a friendly and supportive environment. If there's anything specific you'd like to highlight or any suggestions you have for us to further improve, please feel free to share. Your feedback is invaluable to us. Thank you for entrusting us with your wife's care!
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Review from Claire R (Client) published on 8 September 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
I'm so glad to hear that your mum is receiving such wonderful care from Rumax Ltd. It's heartwarming to know that the carers are providing such kindness and support during this challenging time. It sounds like the whole team is doing an exceptional job. Thank you for sharing your positive experience!
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Review from Audrey H (Client) published on 6 September 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
We're delighted to hear that you're pleased with the care we provide. Your well-being is our top priority, and we're here to support you in every way we can. Thank you for your kind words and for choosing our services.
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Review from M L (Client) published on 1 September 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for your positive feedback! We're delighted to hear about your excellent experience with our service. Our team is dedicated to providing professional and efficient care with a smile. We appreciate your recommendation and look forward to continuing to meet your needs.
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Review from Colin B (Husband of Client) published on 1 September 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
We truly appreciate your thoughtful review. It warms our hearts to know that our dedicated team of carers has been providing competent and compassionate care to your wife. We understand the significance of having a consistent and caring nucleus of carers, and we're glad to hear that their patience and efforts to engage with your wife have made a positive impact. We're committed to ensuring that our visit times are well-regulated to benefit your wife's comfort and routine. Your kind words about our proactive management mean a lot to us, and we're always here and ready to assist. Thank you for entrusting us with your wife's care.
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Review from I W (Son of Client) published on 1 September 2023
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
We're delighted to hear that your parents are finding our service satisfactory! It's wonderful to know that our caregiver is making a positive impact by being prompt, polite, and efficient. We truly value their well-being and comfort. Your kind words about our caregiver's cheerful and pleasant approach to assisting your father with showering and dressing warm our hearts. If there's ever anything else we can do to enhance their experience, please don't hesitate to let us know. Your parents' happiness and care are our top priorities. Thank you for entrusting us with their care.
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Review from G C (Son of Client) published on 30 August 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
We're delighted to hear about your mum's positive experience with RUMAX carers. It's heartwarming to know that despite initial reservations, the carers put in dedicated effort to establish a meaningful connection with her. We're thrilled that your mum now holds them in high regard and values their visits. It's wonderful to hear that today's carer left such a positive impression with her friendly and caring demeanor. We appreciate your kind words and are committed to providing the best care possible for your mum.
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Review from Denise M (Daughter of Client) published on 30 August 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
We are deeply grateful for your kind words and trust in our care for your mum. It's heartwarming to know that our team's dedication and compassion have made a positive impact. Your appreciation means the world to us. Thank you for your heartfelt recommendation and for allowing us to be a part of your mum's journey.
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Review from Denise D (Daughter-in-law of Client) published on 25 August 2023
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
We appreciate your positive feedback about our regularly visiting staff and their dedication to understanding and meeting your mother-in-law's needs. It's great to hear that their caring and compassionate approach has resonated with you. We acknowledge your feedback regarding unfamiliar caregivers occasionally facing challenges with her specific requirements, such as hearing aids, dentures, and medication.
We're glad that our coordinator's responsiveness has been reassuring to you, and we're always committed to addressing any concerns promptly. Thank you for your suggestion regarding a weekly schedule – we understand the importance of consistency and clear communication. While we do our best to maintain schedules, we also understand the possibility of last-minute changes.
Your overall satisfaction with our service means a lot to us, and we'll continue striving to provide the best care and support for your mother-in-law.
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Review from June A (Client) published on 24 August 2023
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
I'm delighted to hear about your positive experience with the carers. It's wonderful to know that they have been accommodating, pleasant, and helpful throughout your interactions. Their commitment to treating you with respect and dignity in your personal care is truly commendable. The fact that they take the initiative to organize your medication and ensure your essential items are within reach showcases their dedication to your well-being.
Moreover, their approach of intervening when you require assistance while also allowing you space to maintain your independence when possible reflects a thoughtful and balanced caregiving style. It's heartening to learn that their priority is not only your immediate safety but also your overall comfort and self-sufficiency.
Reviews like yours not only provide valuable feedback but also acknowledge the efforts of the carers who work tirelessly to make a positive difference in the lives of the individuals they care for.
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Review from D O (Client) published on 23 August 2023
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
It's wonderful to hear that you've had such a positive experience with the carer's support. Their attentive and non-rushed approach seems to have made a significant impact on your confidence and comfort. It's great that they strike a balance between respecting your independence while also offering invaluable assistance when needed. This kind of caring and considerate approach truly makes a difference, and it's heartening to know that they're doing such a good job. Thank you for taking the time to share your feedback, and I'm sure others will find your review valuable when considering their own care options.
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The Review Score of 9.8 (9.786) out of 10 for RUMAX Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 62 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 62 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.786 for RUMAX Ltd is calculated as follows: ( (277 Excellents x 5) + (47 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 336 Ratings = 4.786
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for RUMAX Ltd is based on 62 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Mar 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2022
Pelagia Soko is an NVQ Level 5 CQC (Care Quality Commission) registered manager employed by RUMAX LIMITED and is responsible for overseeing the management and delivery of care services. Peggy is a holder Train the Trainer qualification.
Pelagia is involved in a variety of key responsibilities and tasks:
1. Regulatory Compliance: As a registered manager Pelagia ensures that the RUMAX LIMITED's services are in compliance with the CQC's standards and regulations. This includes maintaining high standards of care, safety, and quality for the individuals receiving services.
2. Leadership and Management: Pelagia is responsible for leading and managing RUMAX LIMITED's staff, Care workers, administrative personnel, and other staff members. Peggy provides guidance, supervision, and training to ensure that staff members are competent and well-prepared to provide effective care.
3. Service Planning and Delivery: Pelagia collaborates with the RUMAX's team to develop care plans, assess individuals' needs, and ensure that services are tailored to meet those needs. They monitor the delivery of care services to ensure that they align with established plans and that individuals' well-being is maintained.
4. Quality Assurance: A crucial aspect of Pelagia's role is to maintain and improve the quality of care provided. This involves monitoring service outcomes, gathering feedback from service users and their families, and implementing changes as necessary to enhance the overall quality of care.
5. Health and Safety: Pelagia is responsible for maintaining a safe and healthy environment for both staff and service users. This includes adhering to health and safety regulations, implementing infection control measures, and addressing any concerns related to safety.
6. Communication: Effective communication is vital. Pelagia communicates with service users, their families, staff, and external stakeholders. Pelagia's clear and open communication ensures that all parties are informed and involved in decisions related to care provision.
7. Continuous Improvement: Pelagia is committed to continuous improvement. Pelagia and her team continuously analyse data, identify areas for enhancement, and implement strategies to address any shortcomings in the RUMAX's services.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact RUMAX Ltd to verify any information. View our terms and conditions. RUMAX Ltd has an Enhanced Service - more info.
