RUMAX LIMITED was established in 2010 and has two branches, Clinical Trial Services and Domiciliary Care Services, which operate under a centralised management structure.
Their Domiciliary Care Service enables clients to continue living independently in their own homes, as opposed to care homes or hospitals. Domiciliary Care Services include personal care (support with toileting, dressing, bathing), laundry, shopping, day companionship, respite care, palliative care, night sleep in service and working night...
Care Provided by RUMAX Ltd
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Medication Assistance (Intravenous)
- Wound Dressing
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £25
Fees may vary following an assessment, type of care needed, duration and frequency
Contact RUMAX Ltd to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Owner
- RUMAX Ltd
- Private Owned
Person in charge
- Maxwell Masuku (Director)
RUMAX Ltd Reviews (69)
RUMAX Ltd has a Review Score of 9.8 (9.784) out of 10, based on 32 reviews in the last 2 years.
Over all time RUMAX Ltd has 69 reviews.
I have every trust in her to take care of Mum's needs.
The carers are lovely and very patient with Mum.
Thank you.
Thank you for your kind words! We're thrilled to hear that your mum is receiving excellent care from our team. We'll continue to prioritise professionalism, approachability, and effectiveness in meeting her needs. Your trust means everything to us.
Staff have built up a lovely bond with him and are slowly getting to know his ways and how he likes things. It is heartwarming to hear the laughter from him and the carers when I’m upstairs, and they are getting him ready. I hope the good standards remain and the staff don’t get complacent.
Thank you for taking the time to share your thoughts. We deeply appreciate your feedback and are delighted to hear about the positive bond between our staff and your loved one. Creating a warm and welcoming environment where clients feel comfortable and cared for is our top priority. Rest assured,...
The nurse was on time. She went through a series of questions associated with RSV. She checked my blood pressure and pulse. Took a sample of my snot. Called the courier. She was very efficient and polite.
Thank you for taking the time to share your experience with us. We're delighted to hear that our nurse provided efficient and polite service during your visit. Ensuring timely and thorough care is a top priority for us, and we appreciate your feedback regarding the professionalism and effectiveness...
I have been using this service for about 3 months, and find the carers to be very professional and friendly. They are always on time and very polite. Nothing is too much trouble. I am always treated with dignity and respect.
We're delighted to hear about your positive experience! Thank you for choosing our service, and we appreciate your kind words about our professional and friendly carers. If there's anything specific you'd like to share or if we can further enhance your experience, please feel free to reach out. Your satisfaction is our priority.
Staff member arrived on time and was very thoughtful and professional throughout. She was clearly knowledgeable about what had to be done during the session and explained everything in full as we progressed.
We appreciate your positive feedback! Our homecare nurse is committed to professionalism and expertise, ensuring a thoughtful and informative experience for our patients. Thank you for highlighting our homecare nurse's punctuality and dedication to making your session a success.
Arrived on time and efficiently went through the checkup process. Reviewed reports, found some omissions that I needed to rectify, took required samples and picked up already taken self-administered samples. All done with no fuss or problems. Left no mess.
Thank you for your positive feedback! We're glad to hear that nurse provided a timely and efficient checkup experience for you, addressing any concerns with diligence. Your appreciation for the seamless handling of samples and the overall cleanliness of the process is valuable to us. If you have...
The home care provider had contacted me in advance to arrange a suitable day and time to visit.
The home care provider arrived at the appointed time, introduced herself and explained the format of the visit including conducting questionnaires, performing tests and taking of swabs.
The visit was conducted as outlined above, at all times I had complete confidence in the Home Care Provider. The visit was completed efficiently and within the time frame discussed at the outset of the visit. At all times the visit was conducted in a friendly, polite and mutually respectful way.
Thank you for sharing your positive experience! We're glad our homecare nurse met your expectations and look forward to continuing to provide excellent care.
Although coming a long way to visit me even though the weather was unpleasant and was very professional, caring and efficient in all her work. She was a pleasure to have in my home. She does a demanding job and handles it well.
Thank you sincerely for your kind words and taking the time to share your experience with us. We greatly appreciate your feedback and are thrilled to hear about the positive impact our nurse had during her visit.
Your words are a true testament to her professionalism, care, and dedication in...
The nurse arrived on time. She was both very friendly and professional. She made me feel at ease and explained everything she needed to do on arrival. All in all a pleasure to have in my home. I would recommend this service.
We're thrilled that the nurse provided such a positive experience for you. Your comfort and understanding of the process are truly important to us. Thank you for recommending our service, we're grateful for your kind words and look forward to continuing to provide excellent care and support. If you need anything else, please don't hesitate to reach out!
At first it was difficult for my mum and my dad to adjust to having care as she was so independent before the strokes. Since we had a family meeting with the care company, we have had no problems. They have been so supportive.
My mum seems a lot happier and is always telling me how nice they all are.
I get a text to let me know about her medication being low so I’m able to request them before she runs out.
Well done and thank you to you all, you are all amazing.
Thank you so much for taking the time to share your experience. We're truly touched by your kind words. It's wonderful to hear that your mum's transition to receiving care has become smoother, and that the support provided by our team has made a positive difference. We're dedicated to ensuring our...
Timings didn’t always suit the client although it was much better in the end.
Would recommend the team we had!
Very helpful although the client is very independent- they always wanted to help more!
Thank you for sharing your review! We're delighted to hear that you found our team to be professional and respectful throughout your experience. We understand that scheduling can sometimes be a challenge, but we're glad to hear that it improved as the process went on. It's great to know that you...
What a lovely service they provide, it was so relaxing, questions and answers were dealt with properly, very informal, felt totally at ease. My mental health was taken into consideration too, have a few issues with it.
I'm glad to hear that you had a positive experience with the service! It's wonderful that you found it relaxing and that your questions were handled in a proper and informal manner. It's also great to know that they took your mental health into consideration.
My nurse was very nice and treated me well. Personal protective equipment was used correctly. Unfortunately, a lot of things went wrong but as far as I can gather nothing to do with the nurse. A courier arrived late with the equipment needed minus the dry ice. This had to be arranged for a later time which originally was 2 hours later which then turned into 4 hours later by notification but in total, it was 4 and a half hours later when it finally arrived. Nurse was patient throughout. Thank you.
We appreciate your feedback, and we're glad to hear that your nurse provided excellent care and used personal protective equipment correctly. We apologize for the inconvenience caused by the issues with the equipment delivery, and we understand how frustrating it must have been to experience such...
Mum has carers four times a day, they help Mum with making her meals. stoma bag and oversee her taking her medication. The carers treat Mum with dignity, patience and love. The carers are prompt.
It's wonderful to hear about the exceptional care your Mum receives from the Carers. Their dedication to assisting with meals, stoma care, and medication, while treating her with dignity, patience, and love, speaks volumes about their commitment. The punctuality of the Carers is also commendable,...
Excellent service. Very friendly and professional. Arrived on time, after excellent communications after travelling quite a long distance. Would have no problem about using this service again. Wore all the correct PPE for a home visit.
We're thrilled to hear about your positive experience with our service! Thank you for taking the time to share your feedback. Our clinical trials nursing team takes pride in being friendly, professional and punctual and we're delighted to know that our communication efforts met your expectations,...
Every carer that has come to my home has been excellent. I couldn't ask for better, they can't do enough to make my life as comfortable and bearable as possible, they are so tender and understanding of my needs. My respect and dignity are maintained at all times and I feel I am important to them.
I'm truly glad to hear that you've had such positive experiences with your carers. It's heartwarming to know that they've been able to provide you with the support and comfort you need. Their dedication to maintaining your respect and dignity is truly commendable. It's clear they genuinely care...
Have found everything very good and all who visited my wife do what is required and very friendly staff.
We're delighted to hear that you've had such a positive experience with our care services. Our team strives to provide top-notch care while maintaining a friendly and supportive environment. If there's anything specific you'd like to highlight or any suggestions you have for us to further improve,...
My mum has been having carers from Rumax Ltd assisting her for several months now and I have to say that the ladies that come are kind, patient, warm and caring to mum. Mum has Alzheimer’s and we are going through such a difficult, scary and challenging time right now but for my sister and I, knowing that the carers who attend mum are being so lovely to her, is such a relief. The two ladies who organise everything are so professional yet approachable and kind and nothing is too much bother. Their communication is excellent and any issues are dealt with immediately. I highly recommend Rumax.
I'm so glad to hear that your mum is receiving such wonderful care from Rumax Ltd. It's heartwarming to know that the carers are providing such kindness and support during this challenging time. It sounds like the whole team is doing an exceptional job. Thank you for sharing your positive experience!
I am very pleased with all the care they provide. They are always ready to do anything that is needed and more. I am ninety seven years old. And all I can say is I am very pleased with the care they give me.
We're delighted to hear that you're pleased with the care we provide. Your well-being is our top priority, and we're here to support you in every way we can. Thank you for your kind words and for choosing our services.
The carer arrived at the specified time, and I would highly recommend this brilliant service.
The carer is always very clean, tidy and friendly.
Thank you for your positive feedback! We're delighted to hear about your excellent experience with our service. Our team is dedicated to providing professional and efficient care with a smile. We appreciate your recommendation and look forward to continuing to meet your needs.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 March 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for RUMAX Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for RUMAX Ltd.
Meet the Team (1)
Pelagia Soko is an NVQ Level 5 CQC (Care Quality Commission) registered manager employed by RUMAX LIMITED and is responsible for overseeing the management and delivery of care services. Peggy is a holder Train the Trainer qualification.
Pelagia is involved in a variety of key responsibilities and tasks:
1. Regulatory Compliance: As a registered manager Pelagia ensures that the RUMAX LIMITED's services are in compliance with the CQC's standards and regulations. This includes maintaining high standards of care, safety, and quality for the individuals receiving services.
2. Leadership and Management: Pelagia is responsible for leading and managing RUMAX LIMITED's staff, Care workers, administrative personnel, and other staff members. Peggy provides guidance, supervision, and training to ensure that staff members are competent and well-prepared to provide effective care.
3. Service Planning and Delivery: Pelagia collaborates with the RUMAX's team to develop care plans, assess individuals' needs, and ensure that services are tailored to meet those needs. They monitor the delivery of care services to ensure that they align with established plans and that individuals' well-being is maintained.
4. Quality Assurance: A crucial aspect of Pelagia's role is to maintain and improve the quality of care provided. This involves monitoring service outcomes, gathering feedback from service users and their families, and implementing changes as necessary to enhance the overall quality of care.
5. Health and Safety: Pelagia is responsible for maintaining a safe and healthy environment for both staff and service users. This includes adhering to health and safety regulations, implementing infection control measures, and addressing any concerns related to safety.
6. Communication: Effective communication is vital. Pelagia communicates with service users, their families, staff, and external stakeholders. Pelagia's clear and open communication ensures that all parties are informed and involved in decisions related to care provision.
7. Continuous Improvement: Pelagia is committed to continuous improvement. Pelagia and her team continuously analyse data, identify areas for enhancement, and implement strategies to address any shortcomings in the RUMAX's services.
Frequently Asked Questions about RUMAX Ltd
How many Carers does RUMAX Ltd employ?
RUMAX Ltd employs 30 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact RUMAX Ltd to verify any information. View our terms and conditions. RUMAX Ltd has an Enhanced Service - more info.