RUMAX LIMITED was established in 2010 and has two branches, Clinical Trial Services and Domiciliary Care Services, which operate under a centralised management structure.
Their Domiciliary Care Service enables clients to continue living independently in their own homes, as opposed to care homes or hospitals. Domiciliary Care Services include personal care (support with toileting, dressing, bathing), laundry, shopping, day companionship, respite care, palliative care, night sleep in service and working night...
RUMAX LIMITED was established in 2010 and has two branches, Clinical Trial Services and Domiciliary Care Services, which operate under a centralised management structure.
Their Domiciliary Care Service enables clients to continue living independently in their own homes, as opposed to care homes or hospitals. Domiciliary Care Services include personal care (support with toileting, dressing, bathing), laundry, shopping, day companionship, respite care, palliative care, night sleep in service and working night duty.
Their Mission is to provide care that is centred around the client's needs and choices.
Their Aim is to provide the best care possible, measured by both clients and employees.
Their Values are focused on quality, service user involvement, teamwork and mutual respect.
Care Provided by RUMAX Ltd
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
•Specialist Care Needs
Nursing/Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Wound Dressing
Catheter Care
•Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £25
Contact RUMAX Ltd to get a personalised quote:
Fees may vary following an assessment, type of care needed, duration and frequency
The price(s) shown are provided by the agency. Contact RUMAX Ltd for full pricing details and T&Cs.
Funding Types Accepted
Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)
Consultations
Home Consultation of RUMAX LtdUsually available on Mon, Tue, Wed, Thu, Fri, Sat, Sun(between 8:00 AM to 6:00 PM)Consultation may include client's family and friend.
Review from Pat D (Daughter of Client) published on 15 April 2024 Date of experience: March 2024•Submitted via Website•
Overall Experience
The carers visit twice daily. They are always polite and professional. Any concerns, they will inform the coordinator who will let me know. The care package works well, although she does not receive much care, it is the support and ensuring Mum remains well to live independently in her own home.
The carers visit twice daily. They are always polite and professional. Any concerns, they will inform the coordinator who will let me know. The care package works well, although she does not receive much care, it is the support and ensuring Mum remains well to live independently in her own home.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for sharing your experience! We're glad to hear that the carers are providing polite and professional support and that the care package is working well for your mum's needs. Ensuring her well-being and independence in her own home is our top priority.
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Value for Money
Review from J W (Wife of Client) published on 15 April 2024 Date of experience: March 2024•Submitted via Postal Review Card•
Overall Experience
Carers bright and cheerful on arrival. My husband treated with respect and kindness.
I find them compassionate and efficient.
Carers bright and cheerful on arrival. My husband treated with respect and kindness.
I find them compassionate and efficient.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
We're thrilled to hear that our carers are bringing brightness and cheer to your home, treating your husband with respect and kindness. Thank you for sharing your experience, and we're glad to know that our team is delivering compassionate and efficient care.
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Review from T N (Client / Service User) published on 3 April 2024 Date of experience: March 2024•Submitted via Website•
Overall Experience
The staff is very nice and friendly and carries out his job professionally. He is also punctual and respectful. I am very pleased with this experience. Hopefully, in the future, I will be able to continue enjoying such excellent service.
The staff is very nice and friendly and carries out his job professionally. He is also punctual and respectful. I am very pleased with this experience. Hopefully, in the future, I will be able to continue enjoying such excellent service.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our staff. We're committed to maintaining this level of service and look forward to serving you again in the future.
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Review from Clive E (Son of Client) published on 27 March 2024 Date of experience: March 2024•Submitted via Postal Review Card•
Overall Experience
Following my mother's discharge from the hospital, a package of care was put in place starting the next day, this care/support has been provided by Rumax Ltd. We had a very thorough assessment visit by their staff. The carers visit my mother twice a day 11:00 am in the morning and 17:00 in the...
Following my mother's discharge from the hospital, a package of care was put in place starting the next day, this care/support has been provided by Rumax Ltd. We had a very thorough assessment visit by their staff. The carers visit my mother twice a day 11:00 am in the morning and 17:00 in the afternoon, a family member is present when they are here and the young ladies that provide the care/support for Mum are very professional and punctual. They help wash and dress my mother and look after her as if she is their own mother. Lovely staff and a pleasure to welcome them into the house.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for your kind words! We're delighted to hear about your positive experience with our care team. Providing compassionate and professional care is at the heart of what we do, and we're glad to have been able to support your mother during her recovery. Your feedback means a lot to us, and...
Thank you for your kind words! We're delighted to hear about your positive experience with our care team. Providing compassionate and professional care is at the heart of what we do, and we're glad to have been able to support your mother during her recovery. Your feedback means a lot to us, and we're grateful for the opportunity to make a positive difference in your family's life. If there's anything else we can do to assist you further, please don't hesitate to let us know.
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Review from Vivienne J (Wife of Client) published on 25 March 2024 Date of experience: February 2024•Submitted via Postal Review Card•
Overall Experience
Very efficient - pleasant, thoughtful carers. All male so good banter with client - male. A pleasure to see in the mornings.
Very efficient - pleasant, thoughtful carers. All male so good banter with client - male. A pleasure to see in the mornings.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for your positive review! We're delighted to hear that our team of Carers has been efficient, pleasant, and thoughtful in their care. We strive to create a comfortable and engaging environment for our clients, and it's wonderful to know that the banter and rapport between our male Carers...
Thank you for your positive review! We're delighted to hear that our team of Carers has been efficient, pleasant, and thoughtful in their care. We strive to create a comfortable and engaging environment for our clients, and it's wonderful to know that the banter and rapport between our male Carers and the client have been enjoyable. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your feedback and look forward to continuing to provide excellent care and service.
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Review from E C (Client / Service User) published on 25 March 2024 Date of experience: March 2024•Submitted via Postal Review Card•
Overall Experience
Generally, very pleasant people to be attended by, obviously knew what they were doing and did so in a professional way. I don't know if the service is valuable for money, as money was never mentioned by anyone.
Generally, very pleasant people to be attended by, obviously knew what they were doing and did so in a professional way. I don't know if the service is valuable for money, as money was never mentioned by anyone.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for your positive feedback! We're glad you had a pleasant experience with us. Regarding your mention of cost, we apologise if it wasn't explicitly discussed during your interaction. We understand that transparency about pricing is important, and we'll take your feedback into consideration...
Thank you for your positive feedback! We're glad you had a pleasant experience with us. Regarding your mention of cost, we apologise if it wasn't explicitly discussed during your interaction. We understand that transparency about pricing is important, and we'll take your feedback into consideration to ensure that future interactions include clear information about the value for money, feel free to reach out. We're here to help!
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Review from L S (Daughter of Client) published on 19 March 2024 Date of experience: January 2024•Submitted via Website•
Overall Experience
My dad has had a RUMAX carer come in for a few months now, and we are really pleased with the care given to him. They are so friendly and take the greatest care of my dad. Mum feels so comfortable with the carers too.
Their prices are reasonable and one lady is so helpful.
My dad has had a RUMAX carer come in for a few months now, and we are really pleased with the care given to him. They are so friendly and take the greatest care of my dad. Mum feels so comfortable with the carers too.
Their prices are reasonable and one lady is so helpful.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for sharing your positive experience! We're delighted to hear that your dad is receiving excellent care from our team. Providing compassionate and attentive care is our top priority, and we're glad to hear that your mum feels comfortable with our carers as well. We strive to offer fair...
Thank you for sharing your positive experience! We're delighted to hear that your dad is receiving excellent care from our team. Providing compassionate and attentive care is our top priority, and we're glad to hear that your mum feels comfortable with our carers as well. We strive to offer fair and reasonable pricing while maintaining the highest standards of care. We appreciate your feedback and are here to support you and your family every step of the way.
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Review from Tina M (Daughter of Client) published on 19 March 2024 Date of experience: February 2024•Submitted via Website•
Overall Experience
Really lovely people. Mum's care coordinator is amazing, very professional, approachable and ‘gets the job done’. I have every trust in her to take care of Mum's needs. The carers are lovely and very patient with Mum.
Thank you.
Really lovely people. Mum's care coordinator is amazing, very professional, approachable and ‘gets the job done’. I have every trust in her to take care of Mum's needs. The carers are lovely and very patient with Mum.
Thank you.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for your kind words! We're thrilled to hear that your mum is receiving excellent care from our team. We'll continue to prioritise professionalism, approachability, and effectiveness in meeting her needs. Your trust means everything to us.
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Review from J M (Partner of Client) published on 15 March 2024 Date of experience: November 2023•Submitted via Website•
Overall Experience
Staff have built up a lovely bond with him and are slowly getting to know his ways and how he likes things. It is heartwarming to hear the laughter from him and the carers when I’m upstairs, and they are getting him ready. I hope the good standards remain and the staff don’t get complacent.
Staff have built up a lovely bond with him and are slowly getting to know his ways and how he likes things. It is heartwarming to hear the laughter from him and the carers when I’m upstairs, and they are getting him ready. I hope the good standards remain and the staff don’t get complacent.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for taking the time to share your thoughts. We deeply appreciate your feedback and are delighted to hear about the positive bond between our staff and your loved one. Creating a warm and welcoming environment where clients feel comfortable and cared for is our top priority. Rest assured,...
Thank you for taking the time to share your thoughts. We deeply appreciate your feedback and are delighted to hear about the positive bond between our staff and your loved one. Creating a warm and welcoming environment where clients feel comfortable and cared for is our top priority. Rest assured, we are committed to maintaining high standards of care and ensuring that our staff continuously strive to meet the needs and preferences of each individual. Your concerns about complacency are noted, and we assure you that ongoing training and supervision are integral parts of our approach to providing excellent care. We look forward to continuing to serve your loved one with the utmost dedication and compassion.
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Review from Mike N (Client / Service User) published on 15 March 2024 Date of experience: February 2024•Submitted via Website•
Overall Experience
The nurse was on time. She went through a series of questions associated with RSV. She checked my blood pressure and pulse. Took a sample of my snot. Called the courier. She was very efficient and polite.
The nurse was on time. She went through a series of questions associated with RSV. She checked my blood pressure and pulse. Took a sample of my snot. Called the courier. She was very efficient and polite.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for taking the time to share your experience with us. We're delighted to hear that our nurse provided efficient and polite service during your visit. Ensuring timely and thorough care is a top priority for us, and we appreciate your feedback regarding the professionalism and effectiveness...
Thank you for taking the time to share your experience with us. We're delighted to hear that our nurse provided efficient and polite service during your visit. Ensuring timely and thorough care is a top priority for us, and we appreciate your feedback regarding the professionalism and effectiveness of our staff. If you have any further comments or concerns, please don't hesitate to reach out. We look forward to serving you again in the future.
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Review from Linda G (Client / Service User) published on 13 March 2024 Date of experience: February 2024•Submitted via Website•
Overall Experience
I have been using this service for about 3 months, and find the carers to be very professional and friendly. They are always on time and very polite. Nothing is too much trouble. I am always treated with dignity and respect.
I have been using this service for about 3 months, and find the carers to be very professional and friendly. They are always on time and very polite. Nothing is too much trouble. I am always treated with dignity and respect.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
We're delighted to hear about your positive experience! Thank you for choosing our service, and we appreciate your kind words about our professional and friendly carers. If there's anything specific you'd like to share or if we can further enhance your experience, please feel free to reach out. Your satisfaction is our priority.
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Review from Leslie W (Client / Service User) published on 16 January 2024 Date of experience: January 2024•Submitted via Website•
Overall Experience
Staff member arrived on time and was very thoughtful and professional throughout. She was clearly knowledgeable about what had to be done during the session and explained everything in full as we progressed.
Staff member arrived on time and was very thoughtful and professional throughout. She was clearly knowledgeable about what had to be done during the session and explained everything in full as we progressed.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
We appreciate your positive feedback! Our homecare nurse is committed to professionalism and expertise, ensuring a thoughtful and informative experience for our patients. Thank you for highlighting our homecare nurse's punctuality and dedication to making your session a success.
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Review from Max A (Client / Service User) published on 12 January 2024 Date of experience: January 2024•Submitted via Website•
Overall Experience
Arrived on time and efficiently went through the checkup process. Reviewed reports, found some omissions that I needed to rectify, took required samples and picked up already taken self-administered samples. All done with no fuss or problems. Left no mess.
Arrived on time and efficiently went through the checkup process. Reviewed reports, found some omissions that I needed to rectify, took required samples and picked up already taken self-administered samples. All done with no fuss or problems. Left no mess.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for your positive feedback! We're glad to hear that nurse provided a timely and efficient checkup experience for you, addressing any concerns with diligence. Your appreciation for the seamless handling of samples and the overall cleanliness of the process is valuable to us. If you have...
Thank you for your positive feedback! We're glad to hear that nurse provided a timely and efficient checkup experience for you, addressing any concerns with diligence. Your appreciation for the seamless handling of samples and the overall cleanliness of the process is valuable to us. If you have any further comments or suggestions, we'd love to hear them. We look forward to serving you again in the future.
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Review from Andrew B (Client / Service User) published on 15 December 2023 Date of experience: December 2023•Submitted via Website•
Overall Experience
The home care provider had contacted me in advance to arrange a suitable day and time to visit.
The home care provider arrived at the appointed time, introduced herself and explained the format of the visit including conducting questionnaires, performing tests and taking of swabs.
The visit...
The home care provider had contacted me in advance to arrange a suitable day and time to visit.
The home care provider arrived at the appointed time, introduced herself and explained the format of the visit including conducting questionnaires, performing tests and taking of swabs.
The visit was conducted as outlined above, at all times I had complete confidence in the Home Care Provider. The visit was completed efficiently and within the time frame discussed at the outset of the visit. At all times the visit was conducted in a friendly, polite and mutually respectful way.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for sharing your positive experience! We're glad our homecare nurse met your expectations and look forward to continuing to provide excellent care.
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Review from David I (Client / Service User) published on 7 December 2023 Date of experience: December 2023•Submitted via Website•
Overall Experience
Although coming a long way to visit me even though the weather was unpleasant and was very professional, caring and efficient in all her work. She was a pleasure to have in my home. She does a demanding job and handles it well.
Although coming a long way to visit me even though the weather was unpleasant and was very professional, caring and efficient in all her work. She was a pleasure to have in my home. She does a demanding job and handles it well.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you sincerely for your kind words and taking the time to share your experience with us. We greatly appreciate your feedback and are thrilled to hear about the positive impact our nurse had during her visit.
Your words are a true testament to her professionalism, care, and dedication in...
Thank you sincerely for your kind words and taking the time to share your experience with us. We greatly appreciate your feedback and are thrilled to hear about the positive impact our nurse had during her visit.
Your words are a true testament to her professionalism, care, and dedication in ensuring top-notch service, even in challenging conditions. We're honoured to have been entrusted with your care and are delighted that your experience was a positive one.
We'll ensure your commendation reaches our nurse, motivating and inspiring her to continue delivering exceptional care to all our patients.
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Review from Linda G (Client / Service User) published on 14 November 2023 Date of experience: November 2023•Submitted via Website•
Overall Experience
The nurse arrived on time. She was both very friendly and professional. She made me feel at ease and explained everything she needed to do on arrival. All in all a pleasure to have in my home. I would recommend this service.
The nurse arrived on time. She was both very friendly and professional. She made me feel at ease and explained everything she needed to do on arrival. All in all a pleasure to have in my home. I would recommend this service.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
We're thrilled that the nurse provided such a positive experience for you. Your comfort and understanding of the process are truly important to us. Thank you for recommending our service, we're grateful for your kind words and look forward to continuing to provide excellent care and support. If you need anything else, please don't hesitate to reach out!
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Review from D P (Daughter of Client) published on 9 November 2023 Date of experience: October 2023•Submitted via Website•
Overall Experience
My mum has been having care since her strokes. At first it was difficult for my mum and my dad to adjust to having care as she was so independent before the strokes. Since we had a family meeting with the care company, we have had no problems. They have been so supportive.
My mum seems a lot...
My mum has been having care since her strokes. At first it was difficult for my mum and my dad to adjust to having care as she was so independent before the strokes. Since we had a family meeting with the care company, we have had no problems. They have been so supportive. My mum seems a lot happier and is always telling me how nice they all are. I get a text to let me know about her medication being low so I’m able to request them before she runs out.
Well done and thank you to you all, you are all amazing.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you so much for taking the time to share your experience. We're truly touched by your kind words. It's wonderful to hear that your mum's transition to receiving care has become smoother, and that the support provided by our team has made a positive difference. We're dedicated to ensuring our...
Thank you so much for taking the time to share your experience. We're truly touched by your kind words. It's wonderful to hear that your mum's transition to receiving care has become smoother, and that the support provided by our team has made a positive difference. We're dedicated to ensuring our clients feel comfortable and happy with our services. It's great to know that your mum is feeling happier and appreciates the care she's receiving. We're glad the medication reminders are helpful as well. Your feedback means a lot to us, and we're here to support your mum and your family in any way we can. Thank you for entrusting us with her care!
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Review from P H (Client / Service User) published on 9 November 2023 Date of experience: October 2023•Submitted via Website•
Overall Experience
Professional and very respectful at all times. Timings didn’t always suit the client although it was much better in the end. Would recommend the team we had!
Very helpful although the client is very independent- they always wanted to help more!
Professional and very respectful at all times. Timings didn’t always suit the client although it was much better in the end. Would recommend the team we had!
Very helpful although the client is very independent- they always wanted to help more!
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for sharing your review! We're delighted to hear that you found our team to be professional and respectful throughout your experience. We understand that scheduling can sometimes be a challenge, but we're glad to hear that it improved as the process went on. It's great to know that you...
Thank you for sharing your review! We're delighted to hear that you found our team to be professional and respectful throughout your experience. We understand that scheduling can sometimes be a challenge, but we're glad to hear that it improved as the process went on. It's great to know that you would recommend our team, and we appreciate your kind words. We take pride in being helpful, even when clients are independent, as our goal is to provide the best possible service. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help in any way we can!
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Review from Gwyneth D (Client / Service User) published on 6 October 2023 Date of experience: September 2023•Submitted via Website•
Overall Experience
What a lovely service they provide, it was so relaxing, questions and answers were dealt with properly, very informal, felt totally at ease. My mental health was taken into consideration too, have a few issues with it.
What a lovely service they provide, it was so relaxing, questions and answers were dealt with properly, very informal, felt totally at ease. My mental health was taken into consideration too, have a few issues with it.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
I'm glad to hear that you had a positive experience with the service! It's wonderful that you found it relaxing and that your questions were handled in a proper and informal manner. It's also great to know that they took your mental health into consideration.
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Review from Louise C (Client / Service User) published on 4 October 2023 Date of experience: September 2023•Submitted via Website•
Overall Experience
My nurse was very nice and treated me well. Personal protective equipment was used correctly. Unfortunately, a lot of things went wrong but as far as I can gather nothing to do with the nurse. A courier arrived late with the equipment needed minus the dry ice. This had to be arranged for a later...
My nurse was very nice and treated me well. Personal protective equipment was used correctly. Unfortunately, a lot of things went wrong but as far as I can gather nothing to do with the nurse. A courier arrived late with the equipment needed minus the dry ice. This had to be arranged for a later time which originally was 2 hours later which then turned into 4 hours later by notification but in total, it was 4 and a half hours later when it finally arrived. Nurse was patient throughout. Thank you.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
We appreciate your feedback, and we're glad to hear that your nurse provided excellent care and used personal protective equipment correctly. We apologize for the inconvenience caused by the issues with the equipment delivery, and we understand how frustrating it must have been to experience such...
We appreciate your feedback, and we're glad to hear that your nurse provided excellent care and used personal protective equipment correctly. We apologize for the inconvenience caused by the issues with the equipment delivery, and we understand how frustrating it must have been to experience such delays.
We take your feedback seriously and will work to improve our equipment logistics partners and delivery processes to prevent such delays in the future. We're pleased to hear that your nurse remained patient and attentive throughout this challenging situation.
Thank you for acknowledging the dedication of our healthcare professionals. Your well-being is our top priority, and we're committed to providing you with the best possible care. If you have any further concerns or suggestions, please don't hesitate to reach out to us. We value your input and are always looking for ways to enhance the patient experience.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 March 2019
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for RUMAX Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for RUMAX Ltd.
Accreditations
There are no accreditations posted yet for RUMAX Ltd.
Meet the Team (1)
Pelagia SokoJob Title Registered ManagerJoined 2022
Pelagia Soko is an NVQ Level 5 CQC (Care Quality Commission) registered manager employed by RUMAX LIMITED and is responsible for overseeing the...
Pelagia Soko is an NVQ Level 5 CQC (Care Quality Commission) registered manager employed by RUMAX LIMITED and is responsible for overseeing the management and delivery of care services. Peggy is a holder Train the Trainer qualification.
Pelagia is involved in a variety of key responsibilities and tasks:
1. Regulatory Compliance: As a registered manager Pelagia ensures that the RUMAX LIMITED's services are in compliance with the CQC's standards and regulations. This includes maintaining high standards of care, safety, and quality for the individuals receiving services.
2. Leadership and Management: Pelagia is responsible for leading and managing RUMAX LIMITED's staff, Care workers, administrative personnel, and other staff members. Peggy provides guidance, supervision, and training to ensure that staff members are competent and well-prepared to provide effective care.
3. Service Planning and Delivery: Pelagia collaborates with the RUMAX's team to develop care plans, assess individuals' needs, and ensure that services are tailored to meet those needs. They monitor the delivery of care services to ensure that they align with established plans and that individuals' well-being is maintained.
4. Quality Assurance: A crucial aspect of Pelagia's role is to maintain and improve the quality of care provided. This involves monitoring service outcomes, gathering feedback from service users and their families, and implementing changes as necessary to enhance the overall quality of care.
5. Health and Safety: Pelagia is responsible for maintaining a safe and healthy environment for both staff and service users. This includes adhering to health and safety regulations, implementing infection control measures, and addressing any concerns related to safety.
6. Communication: Effective communication is vital. Pelagia communicates with service users, their families, staff, and external stakeholders. Pelagia's clear and open communication ensures that all parties are informed and involved in decisions related to care provision.
7. Continuous Improvement: Pelagia is committed to continuous improvement. Pelagia and her team continuously analyse data, identify areas for enhancement, and implement strategies to address any shortcomings in the RUMAX's services.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact RUMAX Ltd to verify any information. View our terms and conditions. RUMAX Ltd has an Enhanced Service -what an Enhanced Service includes.
