RUMAX Ltd

Cornwallis House, Unit 2, Howard Chase, Basildon SS14 3BB
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9.8 65 Reviews
  • RUMAX Ltd, Basildon
RUMAX LIMITED was established in 2010 and has two branches, Clinical Trial Services and Domiciliary Care Services, which operate under a centralised management structure.

Their Domiciliary Care Service enables clients to continue living independently in their own homes, as opposed to care homes or hospitals. Domiciliary Care Services include personal care (support with toileting, dressing, bathing), laundry, shopping, day companionship, respite care, palliative care, night sleep in service and working night duty.

Their Mission is to provide care that is centred around the client's needs and choices.

Their Aim is to provide the best care possible, measured by both clients and employees.

Their Values are focused on quality, service user involvement, teamwork and mutual respect.
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Care Provided by RUMAX Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

Fees may vary following an assessment, type of care needed, duration and frequency

Contact RUMAX Ltd to get a personalised quote.

Contact RUMAX Ltd to get a personalised quote.

Good to Know

Owner

  • RUMAX Ltd
  • Privately Owned

Person in Charge

  • Maxwell Masuku (Director)

RUMAX Ltd Reviews (65)

9.8

RUMAX Ltd has a Review Score of 9.8 (9.791) out of 10, based on 42 reviews in the last 2 years.
Over all time RUMAX Ltd has 65 reviews.

Overall Experience
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Date Published
  • 65
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  • 42
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Reviewer Connection to RUMAX Ltd
  • 35
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Total of 65, showing 41-60
Review from Leslie W (Client) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff member arrived on time and was very thoughtful and professional throughout. She was clearly knowledgeable about what had to be done during the session and explained everything in full as we progressed.
Reply from Maxwell Masuku, Director at RUMAX LtdWe appreciate your positive feedback! Our homecare nurse is committed to professionalism and expertise, ensuring a thoughtful and informative experience for our patients. Thank you for highlighting our homecare nurse's punctuality and dedication to making your session a success.
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Review from Max A (Client) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Arrived on time and efficiently went through the checkup process. Reviewed reports, found some omissions that I needed to rectify, took required samples and picked up already taken self-administered samples. All done with no fuss or problems. Left no mess.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for your positive feedback! We're glad to hear that nurse provided a timely and efficient checkup experience for you, addressing any concerns with diligence. Your appreciation for the seamless handling of samples and the overall cleanliness of the process is valuable to us. If you have any further comments or suggestions, we'd love to hear them. We look forward to serving you again in the future.
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Review from Andrew B (Client) published on 15 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home care provider had contacted me in advance to arrange a suitable day and time to visit.


The home care provider arrived at the appointed time, introduced herself and explained the format of the visit including conducting questionnaires, performing tests and taking of swabs.


The visit was

conducted as outlined above, at all times I had complete confidence in the Home Care Provider. The visit was completed efficiently and within the time frame discussed at the outset of the visit. At all times the visit was conducted in a friendly, polite and mutually respectful way.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for sharing your positive experience! We're glad our homecare nurse met your expectations and look forward to continuing to provide excellent care.
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Review from David I (Client) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although coming a long way to visit me even though the weather was unpleasant and was very professional, caring and efficient in all her work. She was a pleasure to have in my home. She does a demanding job and handles it well.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you sincerely for your kind words and taking the time to share your experience with us. We greatly appreciate your feedback and are thrilled to hear about the positive impact our nurse had during her visit.

Your words are a true testament to her professionalism, care, and dedication in ensuring top-notch service, even in challenging conditions. We're honoured to have been entrusted with your care and are delighted that your experience was a positive one.

We'll ensure your commendation reaches our nurse, motivating and inspiring her to continue delivering exceptional care to all our patients.
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Review from Linda G (Client) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nurse arrived on time. She was both very friendly and professional. She made me feel at ease and explained everything she needed to do on arrival. All in all a pleasure to have in my home. I would recommend this service.
Reply from Maxwell Masuku, Director at RUMAX LtdWe're thrilled that the nurse provided such a positive experience for you. Your comfort and understanding of the process are truly important to us. Thank you for recommending our service, we're grateful for your kind words and look forward to continuing to provide excellent care and support. If you need anything else, please don't hesitate to reach out!
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Review from D P (Daughter of Client) published on 9 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been having care since her strokes.
At first it was difficult for my mum and my dad to adjust to having care as she was so independent before the strokes. Since we had a family meeting with the care company, we have had no problems. They have been so supportive.
My mum seems a lot happier
and is always telling me how nice they all are.
I get a text to let me know about her medication being low so I’m able to request them before she runs out.
Well done and thank you to you all, you are all amazing.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you so much for taking the time to share your experience. We're truly touched by your kind words. It's wonderful to hear that your mum's transition to receiving care has become smoother, and that the support provided by our team has made a positive difference. We're dedicated to ensuring our clients feel comfortable and happy with our services. It's great to know that your mum is feeling happier and appreciates the care she's receiving. We're glad the medication reminders are helpful as well. Your feedback means a lot to us, and we're here to support your mum and your family in any way we can. Thank you for entrusting us with her care!
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Review from P H (Client) published on 9 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional and very respectful at all times.
Timings didn’t always suit the client although it was much better in the end.
Would recommend the team we had!
Very helpful although the client is very independent- they always wanted to help more!
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for sharing your review! We're delighted to hear that you found our team to be professional and respectful throughout your experience. We understand that scheduling can sometimes be a challenge, but we're glad to hear that it improved as the process went on. It's great to know that you would recommend our team, and we appreciate your kind words. We take pride in being helpful, even when clients are independent, as our goal is to provide the best possible service. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help in any way we can!
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Review from Gwyneth D (Client) published on 6 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely service they provide, it was so relaxing, questions and answers were dealt with properly, very informal, felt totally at ease. My mental health was taken into consideration too, have a few issues with it.
Reply from Maxwell Masuku, Director at RUMAX LtdI'm glad to hear that you had a positive experience with the service! It's wonderful that you found it relaxing and that your questions were handled in a proper and informal manner. It's also great to know that they took your mental health into consideration.
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Review from Louise C (Client) published on 4 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My nurse was very nice and treated me well. Personal protective equipment was used correctly. Unfortunately, a lot of things went wrong but as far as I can gather nothing to do with the nurse. A courier arrived late with the equipment needed minus the dry ice. This had to be arranged for a later time
which originally was 2 hours later which then turned into 4 hours later by notification but in total, it was 4 and a half hours later when it finally arrived. Nurse was patient throughout. Thank you.
Reply from Maxwell Masuku, Director at RUMAX LtdWe appreciate your feedback, and we're glad to hear that your nurse provided excellent care and used personal protective equipment correctly. We apologize for the inconvenience caused by the issues with the equipment delivery, and we understand how frustrating it must have been to experience such delays.

We take your feedback seriously and will work to improve our equipment logistics partners and delivery processes to prevent such delays in the future. We're pleased to hear that your nurse remained patient and attentive throughout this challenging situation.

Thank you for acknowledging the dedication of our healthcare professionals. Your well-being is our top priority, and we're committed to providing you with the best possible care. If you have any further concerns or suggestions, please don't hesitate to reach out to us. We value your input and are always looking for ways to enhance the patient experience.
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Review from Ian C (Son of Client) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has carers four times a day, they help Mum with making her meals. stoma bag and oversee her taking her medication. The carers treat Mum with dignity, patience and love. The carers are prompt.
Reply from Maxwell Masuku, Director at RUMAX LtdIt's wonderful to hear about the exceptional care your Mum receives from the Carers. Their dedication to assisting with meals, stoma care, and medication, while treating her with dignity, patience, and love, speaks volumes about their commitment. The punctuality of the Carers is also commendable, ensuring Mum's needs are consistently met. It's clear they are making a positive impact, providing not only physical support but also emotional comfort. Kudos to the Carers for their outstanding service!
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Review from Ronald T (Client) published on 18 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Excellent service. Very friendly and professional. Arrived on time, after excellent communications after travelling quite a long distance. Would have no problem about using this service again. Wore all the correct PPE for a home visit.
Reply from Maxwell Masuku, Director at RUMAX LtdWe're thrilled to hear about your positive experience with our service! Thank you for taking the time to share your feedback. Our clinical trials nursing team takes pride in being friendly, professional and punctual and we're delighted to know that our communication efforts met your expectations, especially considering the distance involved. Safety is a top priority for us, so we always ensure our staff wears the appropriate PPE during home visits. We look forward to serving you again in the future and appreciate your trust in our services. If you have any further needs or questions, please don't hesitate to reach out. Thank you for using our service!
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Review from Joyce W (Client) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every carer that has come to my home has been excellent. I couldn't ask for better, they can't do enough to make my life as comfortable and bearable as possible, they are so tender and understanding of my needs. My respect and dignity are maintained at all times and I feel I am important to them.
Reply from Maxwell Masuku, Director at RUMAX LtdI'm truly glad to hear that you've had such positive experiences with your carers. It's heartwarming to know that they've been able to provide you with the support and comfort you need. Their dedication to maintaining your respect and dignity is truly commendable. It's clear they genuinely care about your well-being. If there's ever anything specific you'd like to highlight about their excellent care, please don't hesitate to share.
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Review from A K (Husband of Client) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have found everything very good and all who visited my wife do what is required and very friendly staff.
Reply from Maxwell Masuku, Director at RUMAX LtdWe're delighted to hear that you've had such a positive experience with our care services. Our team strives to provide top-notch care while maintaining a friendly and supportive environment. If there's anything specific you'd like to highlight or any suggestions you have for us to further improve, please feel free to share. Your feedback is invaluable to us. Thank you for entrusting us with your wife's care!
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Review from Claire R (Client) published on 8 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been having carers from Rumax Ltd assisting her for several months now and I have to say that the ladies that come are kind, patient, warm and caring to mum. Mum has Alzheimer’s and we are going through such a difficult, scary and challenging time right now but for my sister and I, knowing
that the carers who attend mum are being so lovely to her, is such a relief. The two ladies who organise everything are so professional yet approachable and kind and nothing is too much bother. Their communication is excellent and any issues are dealt with immediately. I highly recommend Rumax.
Reply from Maxwell Masuku, Director at RUMAX LtdI'm so glad to hear that your mum is receiving such wonderful care from Rumax Ltd. It's heartwarming to know that the carers are providing such kindness and support during this challenging time. It sounds like the whole team is doing an exceptional job. Thank you for sharing your positive experience!
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Review from Audrey H (Client) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with all the care they provide. They are always ready to do anything that is needed and more. I am ninety seven years old. And all I can say is I am very pleased with the care they give me.
Reply from Maxwell Masuku, Director at RUMAX LtdWe're delighted to hear that you're pleased with the care we provide. Your well-being is our top priority, and we're here to support you in every way we can. Thank you for your kind words and for choosing our services.
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Review from M L (Client) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Service always with a smile and very professional and efficient.
The carer arrived at the specified time, and I would highly recommend this brilliant service.
The carer is always very clean, tidy and friendly.
Reply from Maxwell Masuku, Director at RUMAX LtdThank you for your positive feedback! We're delighted to hear about your excellent experience with our service. Our team is dedicated to providing professional and efficient care with a smile. We appreciate your recommendation and look forward to continuing to meet your needs.
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Review from Colin B (Husband of Client) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Competent care given by a small nucleus of regular carers which is important to us.The carers show a lot of patience to my wife and always try to engage with her which is not always easy given her condition. Visit times have become more regulated and this helps my wife. Rumax management are proactive
and readily available.
Reply from Maxwell Masuku, Director at RUMAX LtdWe truly appreciate your thoughtful review. It warms our hearts to know that our dedicated team of carers has been providing competent and compassionate care to your wife. We understand the significance of having a consistent and caring nucleus of carers, and we're glad to hear that their patience and efforts to engage with your wife have made a positive impact. We're committed to ensuring that our visit times are well-regulated to benefit your wife's comfort and routine. Your kind words about our proactive management mean a lot to us, and we're always here and ready to assist. Thank you for entrusting us with your wife's care.
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Review from I W (Son of Client) published on 1 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My parents are satisfied with the service they have received. The young lady is prompt, polite and efficient. She helps my father to shower and dress and does so with a cheerful and pleasant approach.
Reply from Maxwell Masuku, Director at RUMAX LtdWe're delighted to hear that your parents are finding our service satisfactory! It's wonderful to know that our caregiver is making a positive impact by being prompt, polite, and efficient. We truly value their well-being and comfort. Your kind words about our caregiver's cheerful and pleasant approach to assisting your father with showering and dressing warm our hearts. If there's ever anything else we can do to enhance their experience, please don't hesitate to let us know. Your parents' happiness and care are our top priorities. Thank you for entrusting us with their care.
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Review from G C (Son of Client) published on 30 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is very happy with the personal care she receives from her Rumax carers. Mum has received care support from Rumax since June 2023 and although she was not keen at first the carers worked hard to build a relationship with her and she now speaks very highly of them. The carer visited today and
is a really lovely lady, Mum really likes her visits, she is so friendly and caring. Another of Mum's regular carers is also fantastic.
Reply from Maxwell Masuku, Director at RUMAX LtdWe're delighted to hear about your mum's positive experience with RUMAX carers. It's heartwarming to know that despite initial reservations, the carers put in dedicated effort to establish a meaningful connection with her. We're thrilled that your mum now holds them in high regard and values their visits. It's wonderful to hear that today's carer left such a positive impression with her friendly and caring demeanor. We appreciate your kind words and are committed to providing the best care possible for your mum.
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Review from Denise M (Daughter of Client) published on 30 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has Alzheimer’s and Rumax have been caring for her at home since May 2023.
Over the last few months, the team of wonderful carers has built and continue to nurture what can only be described as a beautiful rapport with Mum, treating her like she is their own family member, always with respect,
kindness, care and love.
We couldn’t recommend Rumax more highly if you are looking for at-home care for your vulnerable family member. The Rumax team will deliver above and beyond with grace, humour and love.
At what was a stressful and anxious time for everyone, the whole team have been truly fantastic, the team are proactive, reactive and excellent at keeping us informed of anything needing our attention. There is obviously a brilliant training scheme in place as all carers who visit Mum are all exceptional at their jobs.
We can’t thank you all enough, truly. To know that our Mum is not just cared for, but cared for with such love is a true blessing.
Reply from Maxwell Masuku, Director at RUMAX LtdWe are deeply grateful for your kind words and trust in our care for your mum. It's heartwarming to know that our team's dedication and compassion have made a positive impact. Your appreciation means the world to us. Thank you for your heartfelt recommendation and for allowing us to be a part of your mum's journey.
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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for RUMAX Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.791 for RUMAX Ltd is calculated as follows: ( (191 Excellents x 5) + (31 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 230 Ratings = 4.791
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for RUMAX Ltd is based on 42 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Pelagia Soko

Job Title: Registered Manager Joined: 2022

Pelagia Soko is an NVQ Level 5 CQC (Care Quality Commission) registered manager employed by RUMAX LIMITED and is responsible for overseeing the management and delivery of care services. Peggy is a holder Train the Trainer qualification.


Pelagia is involved in a variety of key responsibilities and tasks:


1. Regulatory Compliance: As a registered manager Pelagia ensures that the RUMAX LIMITED's services are in compliance with the CQC's standards and regulations. This includes maintaining high standards of care, safety, and quality for the individuals receiving services.


2. Leadership and Management: Pelagia is responsible for leading and managing RUMAX LIMITED's staff, Care workers, administrative personnel, and other staff members. Peggy provides guidance, supervision, and training to ensure that staff members are competent and well-prepared to provide effective care.


3. Service Planning and Delivery: Pelagia collaborates with the RUMAX's team to develop care plans, assess individuals' needs, and ensure that services are tailored to meet those needs. They monitor the delivery of care services to ensure that they align with established plans and that individuals' well-being is maintained.


4. Quality Assurance: A crucial aspect of Pelagia's role is to maintain and improve the quality of care provided. This involves monitoring service outcomes, gathering feedback from service users and their families, and implementing changes as necessary to enhance the overall quality of care.


5. Health and Safety: Pelagia is responsible for maintaining a safe and healthy environment for both staff and service users. This includes adhering to health and safety regulations, implementing infection control measures, and addressing any concerns related to safety.


6. Communication: Effective communication is vital. Pelagia communicates with service users, their families, staff, and external stakeholders. Pelagia's clear and open communication ensures that all parties are informed and involved in decisions related to care provision.


7. Continuous Improvement: Pelagia is committed to continuous improvement. Pelagia and her team continuously analyse data, identify areas for enhancement, and implement strategies to address any shortcomings in the RUMAX's services.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact RUMAX Ltd to verify any information. View our terms and conditions. RUMAX Ltd has an Enhanced Service - more info.