Fees may vary following an assessment, type of care needed, duration and frequency
RUMAX Ltd has a Review Score of 9.8 (9.786) out of 10, based on 62 reviews in the last 2 years. Over all time RUMAX Ltd has 62 reviews.
Review from Kathryn C (Wife of Client) published on 23 August 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
I'm delighted to hear about your positive experience with our team of carers. Ensuring the well-being and dignity of your loved one is our top priority, and it's great to know that our carers have consistently met your expectations. We take pride in their professionalism, punctuality, and helpfulness. Your feedback about their kindness, friendliness, and reliability is greatly appreciated and reinforces our commitment to delivering high-quality care. Thank you for taking the time to share your thoughts, and please don't hesitate to reach out if there's anything else we can do to assist you and your husband.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from David H (Husband of Client) published on 23 August 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
I'm delighted to hear that you and your wife had such a positive experience with the service! It's heartwarming to know that the staff treated your wife with consideration, patience, and helpfulness. It's clear that their efforts made a lasting impression, and your wife's satisfaction speaks volumes about the quality of care provided. Your kind words are truly appreciated, and it's wonderful to see that their efforts have resulted in a positive and compatible outcome.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.8 (9.786) out of 10 for RUMAX Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 62 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 62 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.786 for RUMAX Ltd is calculated as follows: ( (277 Excellents x 5) + (47 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 336 Ratings = 4.786
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for RUMAX Ltd is based on 62 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Mar 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2022
Pelagia Soko is an NVQ Level 5 CQC (Care Quality Commission) registered manager employed by RUMAX LIMITED and is responsible for overseeing the management and delivery of care services. Peggy is a holder Train the Trainer qualification.
Pelagia is involved in a variety of key responsibilities and tasks:
1. Regulatory Compliance: As a registered manager Pelagia ensures that the RUMAX LIMITED's services are in compliance with the CQC's standards and regulations. This includes maintaining high standards of care, safety, and quality for the individuals receiving services.
2. Leadership and Management: Pelagia is responsible for leading and managing RUMAX LIMITED's staff, Care workers, administrative personnel, and other staff members. Peggy provides guidance, supervision, and training to ensure that staff members are competent and well-prepared to provide effective care.
3. Service Planning and Delivery: Pelagia collaborates with the RUMAX's team to develop care plans, assess individuals' needs, and ensure that services are tailored to meet those needs. They monitor the delivery of care services to ensure that they align with established plans and that individuals' well-being is maintained.
4. Quality Assurance: A crucial aspect of Pelagia's role is to maintain and improve the quality of care provided. This involves monitoring service outcomes, gathering feedback from service users and their families, and implementing changes as necessary to enhance the overall quality of care.
5. Health and Safety: Pelagia is responsible for maintaining a safe and healthy environment for both staff and service users. This includes adhering to health and safety regulations, implementing infection control measures, and addressing any concerns related to safety.
6. Communication: Effective communication is vital. Pelagia communicates with service users, their families, staff, and external stakeholders. Pelagia's clear and open communication ensures that all parties are informed and involved in decisions related to care provision.
7. Continuous Improvement: Pelagia is committed to continuous improvement. Pelagia and her team continuously analyse data, identify areas for enhancement, and implement strategies to address any shortcomings in the RUMAX's services.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact RUMAX Ltd to verify any information. View our terms and conditions. RUMAX Ltd has an Enhanced Service - more info.
