RUMAX LIMITED was established in 2010 and has two branches, Clinical Trial Services and Domiciliary Care Services, which operate under a centralised management structure.
Their Domiciliary Care Service enables clients to continue living independently in their own homes, as opposed to care homes or hospitals. Domiciliary Care Services include personal care (support with toileting, dressing, bathing), laundry, shopping, day companionship, respite care, palliative care, night sleep in service and working night...
RUMAX LIMITED was established in 2010 and has two branches, Clinical Trial Services and Domiciliary Care Services, which operate under a centralised management structure.
Their Domiciliary Care Service enables clients to continue living independently in their own homes, as opposed to care homes or hospitals. Domiciliary Care Services include personal care (support with toileting, dressing, bathing), laundry, shopping, day companionship, respite care, palliative care, night sleep in service and working night duty.
Their Mission is to provide care that is centred around the client's needs and choices.
Their Aim is to provide the best care possible, measured by both clients and employees.
Their Values are focused on quality, service user involvement, teamwork and mutual respect.
Care Provided by RUMAX Ltd
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Nursing/Nurse Led Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Nursing / Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Wound Dressing
Catheter Care
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £25
Fees may vary following an assessment, type of care needed, duration and frequency
The price(s) shown are provided by the agency. Contact RUMAX Ltd for full pricing details and T&Cs.
Review from A K (Husband of Client) published on 8 September 2023 Submitted via Postal Card•
Overall Experience
Have found everything very good and all who visited my wife do what is required and very friendly staff.
Have found everything very good and all who visited my wife do what is required and very friendly staff.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
We're delighted to hear that you've had such a positive experience with our care services. Our team strives to provide top-notch care while maintaining a friendly and supportive environment. If there's anything specific you'd like to highlight or any suggestions you have for us to further improve,...
We're delighted to hear that you've had such a positive experience with our care services. Our team strives to provide top-notch care while maintaining a friendly and supportive environment. If there's anything specific you'd like to highlight or any suggestions you have for us to further improve, please feel free to share. Your feedback is invaluable to us. Thank you for entrusting us with your wife's care!
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Review from Claire R (Client / Service User) published on 8 September 2023 Submitted via Website•
Overall Experience
My mum has been having carers from Rumax Ltd assisting her for several months now and I have to say that the ladies that come are kind, patient, warm and caring to mum. Mum has Alzheimer’s and we are going through such a difficult, scary and challenging time right now but for my sister and I,...
My mum has been having carers from Rumax Ltd assisting her for several months now and I have to say that the ladies that come are kind, patient, warm and caring to mum. Mum has Alzheimer’s and we are going through such a difficult, scary and challenging time right now but for my sister and I, knowing that the carers who attend mum are being so lovely to her, is such a relief. The two ladies who organise everything are so professional yet approachable and kind and nothing is too much bother. Their communication is excellent and any issues are dealt with immediately. I highly recommend Rumax.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
I'm so glad to hear that your mum is receiving such wonderful care from Rumax Ltd. It's heartwarming to know that the carers are providing such kindness and support during this challenging time. It sounds like the whole team is doing an exceptional job. Thank you for sharing your positive experience!
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Review from Audrey H (Client / Service User) published on 6 September 2023 Submitted via Website•
Overall Experience
I am very pleased with all the care they provide. They are always ready to do anything that is needed and more. I am ninety seven years old. And all I can say is I am very pleased with the care they give me.
I am very pleased with all the care they provide. They are always ready to do anything that is needed and more. I am ninety seven years old. And all I can say is I am very pleased with the care they give me.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
We're delighted to hear that you're pleased with the care we provide. Your well-being is our top priority, and we're here to support you in every way we can. Thank you for your kind words and for choosing our services.
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No Rating
Review from M L (Client / Service User) published on 1 September 2023 Submitted via Website•
Overall Experience
Service always with a smile and very professional and efficient. The carer arrived at the specified time, and I would highly recommend this brilliant service.
The carer is always very clean, tidy and friendly.
Service always with a smile and very professional and efficient. The carer arrived at the specified time, and I would highly recommend this brilliant service.
The carer is always very clean, tidy and friendly.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for your positive feedback! We're delighted to hear about your excellent experience with our service. Our team is dedicated to providing professional and efficient care with a smile. We appreciate your recommendation and look forward to continuing to meet your needs.
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Review from Colin B (Husband of Client) published on 1 September 2023 Submitted via Website•
Overall Experience
Competent care given by a small nucleus of regular carers which is important to us.The carers show a lot of patience to my wife and always try to engage with her which is not always easy given her condition. Visit times have become more regulated and this helps my wife. Rumax management are...
Competent care given by a small nucleus of regular carers which is important to us.The carers show a lot of patience to my wife and always try to engage with her which is not always easy given her condition. Visit times have become more regulated and this helps my wife. Rumax management are proactive and readily available.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
We truly appreciate your thoughtful review. It warms our hearts to know that our dedicated team of carers has been providing competent and compassionate care to your wife. We understand the significance of having a consistent and caring nucleus of carers, and we're glad to hear that their patience...
We truly appreciate your thoughtful review. It warms our hearts to know that our dedicated team of carers has been providing competent and compassionate care to your wife. We understand the significance of having a consistent and caring nucleus of carers, and we're glad to hear that their patience and efforts to engage with your wife have made a positive impact. We're committed to ensuring that our visit times are well-regulated to benefit your wife's comfort and routine. Your kind words about our proactive management mean a lot to us, and we're always here and ready to assist. Thank you for entrusting us with your wife's care.
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Review from I W (Son of Client) published on 1 September 2023 Submitted via Website•
Overall Experience
My parents are satisfied with the service they have received. The young lady is prompt, polite and efficient. She helps my father to shower and dress and does so with a cheerful and pleasant approach.
My parents are satisfied with the service they have received. The young lady is prompt, polite and efficient. She helps my father to shower and dress and does so with a cheerful and pleasant approach.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
We're delighted to hear that your parents are finding our service satisfactory! It's wonderful to know that our caregiver is making a positive impact by being prompt, polite, and efficient. We truly value their well-being and comfort. Your kind words about our caregiver's cheerful and pleasant...
We're delighted to hear that your parents are finding our service satisfactory! It's wonderful to know that our caregiver is making a positive impact by being prompt, polite, and efficient. We truly value their well-being and comfort. Your kind words about our caregiver's cheerful and pleasant approach to assisting your father with showering and dressing warm our hearts. If there's ever anything else we can do to enhance their experience, please don't hesitate to let us know. Your parents' happiness and care are our top priorities. Thank you for entrusting us with their care.
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Review from G C (Son of Client) published on 30 August 2023 Submitted via Website•
Overall Experience
My mum is very happy with the personal care she receives from her Rumax carers. Mum has received care support from Rumax since June 2023 and although she was not keen at first the carers worked hard to build a relationship with her and she now speaks very highly of them. The carer visited today and...
My mum is very happy with the personal care she receives from her Rumax carers. Mum has received care support from Rumax since June 2023 and although she was not keen at first the carers worked hard to build a relationship with her and she now speaks very highly of them. The carer visited today and is a really lovely lady, Mum really likes her visits, she is so friendly and caring. Another of Mum's regular carers is also fantastic.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
We're delighted to hear about your mum's positive experience with RUMAX carers. It's heartwarming to know that despite initial reservations, the carers put in dedicated effort to establish a meaningful connection with her. We're thrilled that your mum now holds them in high regard and values their...
We're delighted to hear about your mum's positive experience with RUMAX carers. It's heartwarming to know that despite initial reservations, the carers put in dedicated effort to establish a meaningful connection with her. We're thrilled that your mum now holds them in high regard and values their visits. It's wonderful to hear that today's carer left such a positive impression with her friendly and caring demeanor. We appreciate your kind words and are committed to providing the best care possible for your mum.
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Review from Denise M (Daughter of Client) published on 30 August 2023 Submitted via Website•
Overall Experience
Mum has Alzheimer’s and Rumax have been caring for her at home since May 2023.
Over the last few months, the team of wonderful carers has built and continue to nurture what can only be described as a beautiful rapport with Mum, treating her like she is their own family member, always with...
Mum has Alzheimer’s and Rumax have been caring for her at home since May 2023. Over the last few months, the team of wonderful carers has built and continue to nurture what can only be described as a beautiful rapport with Mum, treating her like she is their own family member, always with respect, kindness, care and love. We couldn’t recommend Rumax more highly if you are looking for at-home care for your vulnerable family member. The Rumax team will deliver above and beyond with grace, humour and love. At what was a stressful and anxious time for everyone, the whole team have been truly fantastic, the team are proactive, reactive and excellent at keeping us informed of anything needing our attention. There is obviously a brilliant training scheme in place as all carers who visit Mum are all exceptional at their jobs.
We can’t thank you all enough, truly. To know that our Mum is not just cared for, but cared for with such love is a true blessing.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
We are deeply grateful for your kind words and trust in our care for your mum. It's heartwarming to know that our team's dedication and compassion have made a positive impact. Your appreciation means the world to us. Thank you for your heartfelt recommendation and for allowing us to be a part of your mum's journey.
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Review from Denise D (Daughter-in-law of Client) published on 25 August 2023 Submitted via Website•
Overall Experience
All regularly visiting staff that we have met have been very caring and compassionate and keen to make sure that they understand my mother-in-law’s needs. They always report any concerns they may have and clearly have her best interests at heart. Any issues we have experienced have been when a...
All regularly visiting staff that we have met have been very caring and compassionate and keen to make sure that they understand my mother-in-law’s needs. They always report any concerns they may have and clearly have her best interests at heart. Any issues we have experienced have been when a different carer first attends or attends as a one-off, and is unfamiliar with her needs. The main problem has usually been with her hearing aids not being put in correctly and dentures not being put in, and prior to obtaining blister packs, occasionally her medication. I have found the coordinator very responsive and quick to address any concerns. A suggestion for an improvement would be to provide a weekly schedule at the beginning of each week, detailing the carer expected to attend and scheduled times for each visit. I understand times and staff are subject to last-minute changes. Overall, we are very happy with the service received.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
We appreciate your positive feedback about our regularly visiting staff and their dedication to understanding and meeting your mother-in-law's needs. It's great to hear that their caring and compassionate approach has resonated with you. We acknowledge your feedback regarding unfamiliar caregivers...
We appreciate your positive feedback about our regularly visiting staff and their dedication to understanding and meeting your mother-in-law's needs. It's great to hear that their caring and compassionate approach has resonated with you. We acknowledge your feedback regarding unfamiliar caregivers occasionally facing challenges with her specific requirements, such as hearing aids, dentures, and medication. We're glad that our coordinator's responsiveness has been reassuring to you, and we're always committed to addressing any concerns promptly. Thank you for your suggestion regarding a weekly schedule – we understand the importance of consistency and clear communication. While we do our best to maintain schedules, we also understand the possibility of last-minute changes.
Your overall satisfaction with our service means a lot to us, and we'll continue striving to provide the best care and support for your mother-in-law.
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No Rating
Review from June A (Client / Service User) published on 24 August 2023 Submitted via Website•
Overall Experience
I have found the carers to be accommodating, pleasant and helpful.
They have shown respect and dignity in the personal aspects of care. They get down to organising medication and making sure that things I need are to hand. They help to keep things tidy. They intervene when I need help but are...
I have found the carers to be accommodating, pleasant and helpful. They have shown respect and dignity in the personal aspects of care. They get down to organising medication and making sure that things I need are to hand. They help to keep things tidy. They intervene when I need help but are prepared to just safeguard for safety when I can't do things by myself.
I have appreciated having them help me.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
I'm delighted to hear about your positive experience with the carers. It's wonderful to know that they have been accommodating, pleasant, and helpful throughout your interactions. Their commitment to treating you with respect and dignity in your personal care is truly commendable. The fact that...
I'm delighted to hear about your positive experience with the carers. It's wonderful to know that they have been accommodating, pleasant, and helpful throughout your interactions. Their commitment to treating you with respect and dignity in your personal care is truly commendable. The fact that they take the initiative to organize your medication and ensure your essential items are within reach showcases their dedication to your well-being. Moreover, their approach of intervening when you require assistance while also allowing you space to maintain your independence when possible reflects a thoughtful and balanced caregiving style. It's heartening to learn that their priority is not only your immediate safety but also your overall comfort and self-sufficiency.
Reviews like yours not only provide valuable feedback but also acknowledge the efforts of the carers who work tirelessly to make a positive difference in the lives of the individuals they care for.
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Review from D O (Client / Service User) published on 23 August 2023 Submitted via Website•
Overall Experience
I feel confident with the carer's attention to me. They do not appear rushed and offer help whenever possible although I am quite an independent person their help is invaluable.
A good and caring job is done.
I feel confident with the carer's attention to me. They do not appear rushed and offer help whenever possible although I am quite an independent person their help is invaluable.
A good and caring job is done.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
It's wonderful to hear that you've had such a positive experience with the carer's support. Their attentive and non-rushed approach seems to have made a significant impact on your confidence and comfort. It's great that they strike a balance between respecting your independence while also offering...
It's wonderful to hear that you've had such a positive experience with the carer's support. Their attentive and non-rushed approach seems to have made a significant impact on your confidence and comfort. It's great that they strike a balance between respecting your independence while also offering invaluable assistance when needed. This kind of caring and considerate approach truly makes a difference, and it's heartening to know that they're doing such a good job. Thank you for taking the time to share your feedback, and I'm sure others will find your review valuable when considering their own care options.
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Review from Kathryn C (Wife of Client) published on 23 August 2023 Submitted via Website•
Overall Experience
All of the carers are kind and professional. They come on time and when expected and are helpful. They are all friendly and ensure my husband’s dignity at all times. They appear well trained and I find them reliable.
All of the carers are kind and professional. They come on time and when expected and are helpful. They are all friendly and ensure my husband’s dignity at all times. They appear well trained and I find them reliable.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
I'm delighted to hear about your positive experience with our team of carers. Ensuring the well-being and dignity of your loved one is our top priority, and it's great to know that our carers have consistently met your expectations. We take pride in their professionalism, punctuality, and...
I'm delighted to hear about your positive experience with our team of carers. Ensuring the well-being and dignity of your loved one is our top priority, and it's great to know that our carers have consistently met your expectations. We take pride in their professionalism, punctuality, and helpfulness. Your feedback about their kindness, friendliness, and reliability is greatly appreciated and reinforces our commitment to delivering high-quality care. Thank you for taking the time to share your thoughts, and please don't hesitate to reach out if there's anything else we can do to assist you and your husband.
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Review from David H (Husband of Client) published on 23 August 2023 Submitted via Website•
Overall Experience
Very pleased with the service and the treatment of my wife. They are very considerate and helpful and patience with her. My wife is always pleased to see them and compatible when they have finished. Well done.
Very pleased with the service and the treatment of my wife. They are very considerate and helpful and patience with her. My wife is always pleased to see them and compatible when they have finished. Well done.
↩Reply from Maxwell Masuku, Director at RUMAX Ltd
I'm delighted to hear that you and your wife had such a positive experience with the service! It's heartwarming to know that the staff treated your wife with consideration, patience, and helpfulness. It's clear that their efforts made a lasting impression, and your wife's satisfaction speaks...
I'm delighted to hear that you and your wife had such a positive experience with the service! It's heartwarming to know that the staff treated your wife with consideration, patience, and helpfulness. It's clear that their efforts made a lasting impression, and your wife's satisfaction speaks volumes about the quality of care provided. Your kind words are truly appreciated, and it's wonderful to see that their efforts have resulted in a positive and compatible outcome.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 March 2019
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for RUMAX Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for RUMAX Ltd.
Accreditations
There are no accreditations posted yet for RUMAX Ltd.
Meet the Team (1)
Pelagia SokoJob Title Registered ManagerJoined 2022
Pelagia Soko is an NVQ Level 5 CQC (Care Quality Commission) registered manager employed by RUMAX LIMITED and is responsible for overseeing the...
Pelagia Soko is an NVQ Level 5 CQC (Care Quality Commission) registered manager employed by RUMAX LIMITED and is responsible for overseeing the management and delivery of care services. Peggy is a holder Train the Trainer qualification.
Pelagia is involved in a variety of key responsibilities and tasks:
1. Regulatory Compliance: As a registered manager Pelagia ensures that the RUMAX LIMITED's services are in compliance with the CQC's standards and regulations. This includes maintaining high standards of care, safety, and quality for the individuals receiving services.
2. Leadership and Management: Pelagia is responsible for leading and managing RUMAX LIMITED's staff, Care workers, administrative personnel, and other staff members. Peggy provides guidance, supervision, and training to ensure that staff members are competent and well-prepared to provide effective care.
3. Service Planning and Delivery: Pelagia collaborates with the RUMAX's team to develop care plans, assess individuals' needs, and ensure that services are tailored to meet those needs. They monitor the delivery of care services to ensure that they align with established plans and that individuals' well-being is maintained.
4. Quality Assurance: A crucial aspect of Pelagia's role is to maintain and improve the quality of care provided. This involves monitoring service outcomes, gathering feedback from service users and their families, and implementing changes as necessary to enhance the overall quality of care.
5. Health and Safety: Pelagia is responsible for maintaining a safe and healthy environment for both staff and service users. This includes adhering to health and safety regulations, implementing infection control measures, and addressing any concerns related to safety.
6. Communication: Effective communication is vital. Pelagia communicates with service users, their families, staff, and external stakeholders. Pelagia's clear and open communication ensures that all parties are informed and involved in decisions related to care provision.
7. Continuous Improvement: Pelagia is committed to continuous improvement. Pelagia and her team continuously analyse data, identify areas for enhancement, and implement strategies to address any shortcomings in the RUMAX's services.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact RUMAX Ltd to verify any information. View our terms and conditions. RUMAX Ltd has an Enhanced Service -what an Enhanced Service includes.
