RUMAX Ltd

Cornwallis House, Unit 2, Howard Chase, Basildon SS14 3BB
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9.8 65 Reviews
  • RUMAX Ltd, Basildon
RUMAX LIMITED was established in 2010 and has two branches, Clinical Trial Services and Domiciliary Care Services, which operate under a centralised management structure.

Their Domiciliary Care Service enables clients to continue living independently in their own homes, as opposed to care homes or hospitals. Domiciliary Care Services include personal care (support with toileting, dressing, bathing), laundry, shopping, day companionship, respite care, palliative care, night sleep in service and working night duty.

Their Mission is to provide care that is centred around the client's needs and choices.

Their Aim is to provide the best care possible, measured by both clients and employees.

Their Values are focused on quality, service user involvement, teamwork and mutual respect.
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Care Provided by RUMAX Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

Fees may vary following an assessment, type of care needed, duration and frequency

Contact RUMAX Ltd to get a personalised quote.

Contact RUMAX Ltd to get a personalised quote.

Good to Know

Owner

  • RUMAX Ltd
  • Privately Owned

Person in Charge

  • Maxwell Masuku (Director)

RUMAX Ltd Reviews (65)

9.8

RUMAX Ltd has a Review Score of 9.8 (9.791) out of 10, based on 42 reviews in the last 2 years.
Over all time RUMAX Ltd has 65 reviews.

Overall Experience
  • 53
  • 12
  • 0
  • 0
  • 0
Date Published
  • 65
  • 9
  • 21
  • 42
  • 23
Reviewer Connection to RUMAX Ltd
  • 35
  • 10
  • 5
  • 5
  • 4
  • 3
  • 2
  • 1
Total of 65, showing 61-65
Review from Denise D (Daughter-in-law of Client) published on 25 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
All regularly visiting staff that we have met have been very caring and compassionate and keen to make sure that they understand my mother-in-law’s needs. They always report any concerns they may have and clearly have her best interests at heart. Any issues we have experienced have been when a different
carer first attends or attends as a one-off, and is unfamiliar with her needs. The main problem has usually been with her hearing aids not being put in correctly and dentures not being put in, and prior to obtaining blister packs, occasionally her medication. I have found the coordinator very responsive and quick to address any concerns. A suggestion for an improvement would be to provide a weekly schedule at the beginning of each week, detailing the carer expected to attend and scheduled times for each visit. I understand times and staff are subject to last-minute changes. Overall, we are very happy with the service received.
Reply from Maxwell Masuku, Director at RUMAX LtdWe appreciate your positive feedback about our regularly visiting staff and their dedication to understanding and meeting your mother-in-law's needs. It's great to hear that their caring and compassionate approach has resonated with you. We acknowledge your feedback regarding unfamiliar caregivers occasionally facing challenges with her specific requirements, such as hearing aids, dentures, and medication.
We're glad that our coordinator's responsiveness has been reassuring to you, and we're always committed to addressing any concerns promptly. Thank you for your suggestion regarding a weekly schedule – we understand the importance of consistency and clear communication. While we do our best to maintain schedules, we also understand the possibility of last-minute changes.
Your overall satisfaction with our service means a lot to us, and we'll continue striving to provide the best care and support for your mother-in-law.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from June A (Client) published on 24 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found the carers to be accommodating, pleasant and helpful.
They have shown respect and dignity in the personal aspects of care. They get down to organising medication and making sure that things I need are to hand. They help to keep things tidy. They intervene when I need help but are prepared
to just safeguard for safety when I can't do things by myself.
I have appreciated having them help me.
Reply from Maxwell Masuku, Director at RUMAX LtdI'm delighted to hear about your positive experience with the carers. It's wonderful to know that they have been accommodating, pleasant, and helpful throughout your interactions. Their commitment to treating you with respect and dignity in your personal care is truly commendable. The fact that they take the initiative to organize your medication and ensure your essential items are within reach showcases their dedication to your well-being.
Moreover, their approach of intervening when you require assistance while also allowing you space to maintain your independence when possible reflects a thoughtful and balanced caregiving style. It's heartening to learn that their priority is not only your immediate safety but also your overall comfort and self-sufficiency.
Reviews like yours not only provide valuable feedback but also acknowledge the efforts of the carers who work tirelessly to make a positive difference in the lives of the individuals they care for.
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  • Care / Support
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Review from D O (Client) published on 23 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I feel confident with the carer's attention to me.
They do not appear rushed and offer help whenever possible although I am quite an independent person their help is invaluable.
A good and caring job is done.
Reply from Maxwell Masuku, Director at RUMAX LtdIt's wonderful to hear that you've had such a positive experience with the carer's support. Their attentive and non-rushed approach seems to have made a significant impact on your confidence and comfort. It's great that they strike a balance between respecting your independence while also offering invaluable assistance when needed. This kind of caring and considerate approach truly makes a difference, and it's heartening to know that they're doing such a good job. Thank you for taking the time to share your feedback, and I'm sure others will find your review valuable when considering their own care options.
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  • Treated with Dignity
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Review from Kathryn C (Wife of Client) published on 23 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the carers are kind and professional. They come on time and when expected and are helpful. They are all friendly and ensure my husband’s dignity at all times. They appear well trained and I find them reliable.
Reply from Maxwell Masuku, Director at RUMAX LtdI'm delighted to hear about your positive experience with our team of carers. Ensuring the well-being and dignity of your loved one is our top priority, and it's great to know that our carers have consistently met your expectations. We take pride in their professionalism, punctuality, and helpfulness. Your feedback about their kindness, friendliness, and reliability is greatly appreciated and reinforces our commitment to delivering high-quality care. Thank you for taking the time to share your thoughts, and please don't hesitate to reach out if there's anything else we can do to assist you and your husband.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from David H (Husband of Client) published on 23 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the service and the treatment of my wife. They are very considerate and helpful and patience with her. My wife is always pleased to see them and compatible when they have finished. Well done.
Reply from Maxwell Masuku, Director at RUMAX LtdI'm delighted to hear that you and your wife had such a positive experience with the service! It's heartwarming to know that the staff treated your wife with consideration, patience, and helpfulness. It's clear that their efforts made a lasting impression, and your wife's satisfaction speaks volumes about the quality of care provided. Your kind words are truly appreciated, and it's wonderful to see that their efforts have resulted in a positive and compatible outcome.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for RUMAX Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.791 for RUMAX Ltd is calculated as follows: ( (191 Excellents x 5) + (31 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 230 Ratings = 4.791
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for RUMAX Ltd is based on 42 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Pelagia Soko

Job Title: Registered Manager Joined: 2022

Pelagia Soko is an NVQ Level 5 CQC (Care Quality Commission) registered manager employed by RUMAX LIMITED and is responsible for overseeing the management and delivery of care services. Peggy is a holder Train the Trainer qualification.


Pelagia is involved in a variety of key responsibilities and tasks:


1. Regulatory Compliance: As a registered manager Pelagia ensures that the RUMAX LIMITED's services are in compliance with the CQC's standards and regulations. This includes maintaining high standards of care, safety, and quality for the individuals receiving services.


2. Leadership and Management: Pelagia is responsible for leading and managing RUMAX LIMITED's staff, Care workers, administrative personnel, and other staff members. Peggy provides guidance, supervision, and training to ensure that staff members are competent and well-prepared to provide effective care.


3. Service Planning and Delivery: Pelagia collaborates with the RUMAX's team to develop care plans, assess individuals' needs, and ensure that services are tailored to meet those needs. They monitor the delivery of care services to ensure that they align with established plans and that individuals' well-being is maintained.


4. Quality Assurance: A crucial aspect of Pelagia's role is to maintain and improve the quality of care provided. This involves monitoring service outcomes, gathering feedback from service users and their families, and implementing changes as necessary to enhance the overall quality of care.


5. Health and Safety: Pelagia is responsible for maintaining a safe and healthy environment for both staff and service users. This includes adhering to health and safety regulations, implementing infection control measures, and addressing any concerns related to safety.


6. Communication: Effective communication is vital. Pelagia communicates with service users, their families, staff, and external stakeholders. Pelagia's clear and open communication ensures that all parties are informed and involved in decisions related to care provision.


7. Continuous Improvement: Pelagia is committed to continuous improvement. Pelagia and her team continuously analyse data, identify areas for enhancement, and implement strategies to address any shortcomings in the RUMAX's services.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact RUMAX Ltd to verify any information. View our terms and conditions. RUMAX Ltd has an Enhanced Service - more info.