Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth

Kibworth Business Park, 6 Nursery Court, Kibworth, Leicester LE8 0EX
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9.8 31 Reviews
  • Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth, Leicester
Bluebird homecare is different because they put your happiness at the heart of their service.

Their tailored home care services support you to maintain your lifestyle and independence in the comfort of your own home.

They are a private home care company, with extensive personal experience of caring for their own loved ones. Their focus is ensuring you are as comfortable with your carers, as you would feel with your family.

It may be that you would like additional support with housekeeping or more extensive care to manage multiple complex health conditions such as Dementia, diabetes, heart disease and restricted mobility. The team of trained and compassionate professionals will be by your side to support you with daily visits though to 24-hour live-in care.

Their kind, responsive care assistants work closely alongside you and as a team they adapt to any changing needs.

Delivering the very best homecare is their passion, each and every day.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

Prices are available upon request

Good to Know

Group/Owner

Person in charge

  • Justine Burke (Registered Manager)

Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth Reviews (31)

Total of 31, showing 1-20
9.8

Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth has a Review Score of 9.8 (9.788) out of 10, based on 20 reviews in the last 2 years. Over all time Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth has 31 reviews.

Overall Experience

  • 27
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Date Published

31
5
13
20
11

Review from V H (Daughter of Client) published on 20 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial contact I have been very impressed with the manager and the team. My mum was reluctant to accept help but after the carer taking her to a hospital appointment and shopping she loves it.
Bluebird Care have given her independance to choose and everything was explained very well. A very
professional, highly organised friendly flexible team. I cannot thank them enough.

Reply from Ami Parmar, Director at Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth

Thank you for your wonderful feedback.We're so pleased to hear that you've had a positive experience with our team. Supporting people to maintain their independence and feel confident with care is exactly what we strive for every day.Our team takes great pride in being professional, well-organised, and flexible to individual needs, so it's fantastic to know this has been reflected in your experience.Thank you again for your kind words, they truly mean a lot to all of us at Bluebird Care.

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Review from Michael R (Son of Client) published on 13 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed by the character and professionalism of the 'Bluebirds' whose continuing cheerfulness and compassion is talked up by professionalism and sharp-eyed experience of eldercare. On an administrative level the Bluebird organisation is flexible and responsive. It is helpful when they
can ramp up care provision to respond to personal circumstances of family/carers. Each one does seem to have a rather demanding case load which might be alleviated by bringing in extra staff.

Reply from Ami Parmar, Director at Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth

Thank you so much for your review. We're delighted to hear that you've been impressed by the professionalism, compassion, and experience of our Bluebird Care team-your recognition means a great deal to us. We're also pleased that you've found our office team responsive and flexible, especially during times when care needs to change quickly.We appreciate your comments regarding the demands on our care staff. While we are actively recruiting, we are committed to recruiting the right talent to ensure we have the experienced, compassionate team our customers and their loved ones deserve. Maintaining the quality of care is always our priority.Thank you again for your support and for taking the time to share your experience.

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Review from Stanley E (Husband of Client) published on 6 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nothing to add all as the ratings.

Reply from Ami Parmar, Director at Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth

Thank you for taking the time to share your feedback. We truly appreciate your positive ratings across all areas of our service.If there's ever anything you feel we could do to improve further, we'd love to hear from you-your insight helps us grow and serve our clients even better.

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Review from Jane B (Wife of Client) published on 29 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Bluebird for the last few months and have had the most excellent service from them. Their carers are kind, gentle empathetic people. Their sensitivity in the different, sometimes difficult situations has been treated with the utmost professionalism. I cannot fault them. Very knowledgeable
in all areas. Always cheerful whether first thing in the morning or last thing at night. Can recommend to anyone with a loved one needing care.

Reply from Ami Parmar, Director at Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth

Thank you so much for taking the time to share such a wonderful review. We are truly delighted to hear that you have been so pleased with the care and support provided by our team.Our carers take great pride in delivering compassionate, professional care, and it means a great deal to know their kindness and dedication have made a difference for you and your loved one. Your recommendation is the highest compliment we could receive.

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Review from S L (Daughter of Client) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From first contacting Bluebird to enquire about care to the first assessment, communication, visit schedule and care team, we have had an excellent experience. The Manager is responsive, friendly, accommodating and compassionate. The care team go above and beyond, and the care provided is of a very
high standard. She is settled, content and happy (she has advanced dementia and sometimes has been anxious and unsettled). I can now be a daughter again. Thank you.

Reply from Ami Parmar, Director at Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth

Thank you so much for your kind words. It truly means a lot to our entire team to receive such wonderful feedback. Our office staff, especially our Manager, is absolutely thrilled to hear that you've had such a positive experience. Knowing that we've helped your loved one feel settled, content, and happy makes all our hard work so worthwhile. We're grateful for the trust you've placed in us and will continue to provide the best care possible.

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Review from W R (Client) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the care. They are so kind and polite. Nothing is too much trouble.

Reply from Ami Parmar, Director at Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth

Thank you so much for your kind words! We're delighted to hear that you're very satisfied with the care and that our team's dedication have made a positive impact. If there's anything more we can do to support you, please don't hesitate to let us know.

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Review from J M (Daughter of Client) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has allowed our mother to remain in her own home and be supported with independent living. A tailored service to her needs and our requests.
The carers are all professional, respectful, polite and caring.
The portal with daily notes gives us reassurance on our mother's safety and happiness.

Reply from Ami Parmar, Director at Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth

Thank you so much for your kind words! We're delighted to hear that, our support has helped your mother maintain her independence at home. It's wonderful to know that our carers' professionalism and compassion have made a positive impact. It's also great feedback for us to know the our digital portal provides you with reassurance and peace of mind. If there's anything more we can do, please don't hesitate to let us know.

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Review from Linda N (Wife of Client) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, helpful, punctual and above all, the carer is kind. My husband, who has Parkinson's, has never talked so much and his spoken voice has greatly improved since having the Bluebird Care carer. I would highly recommend Bluebird.

Reply from Ami Parmar, Director at Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth

Thank you for your wonderful review! We're so pleased to hear that our carer's kindness and support have made such a positive difference for your husband. It's heart warming to know his confidence and communication have improved. We truly appreciate your recommendation and are always here to help in any way we can.

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Review from Kenneth L (Client) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both ladies have been punctual and willing to do what I wanted, cooking, preparing the meal and very pleasant.

Reply from Ami Parmar, Director at Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth

Thank you so much for your feedback! We're delighted to hear that our carers have been punctual and accommodating. Your kind words mean a lot to us. If there's anything we can do to make your care even better, please don't hesitate to let us know. Your satisfaction is our top priority.

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Review from Hugh H (Husband of Client) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Bluebird Care has always been excellent. The carers who come to our home are really first-class at looking after my wife and, importantly, are on time.
Contact with the office is easy and queries are always resolved to our satisfaction.

Reply from Ami Parmar, Director at Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth

Thank you so much for your kind words and continued trust in Bluebird Care! It's truly rewarding to hear that your experience with us has always been excellent. Knowing that our carers provide first-class support for your wife means a lot to us. Your positive feedback inspires us to keep delivering the high standards of care you expect. If there's ever anything we can do to enhance your experience even further, please don't hesitate to let us know.

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Review from A W (Wife of Client) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Much prefers to be washed in two halves so that he is not left naked.

Reply from Ami Parmar, Director at Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth

Thank you for taking the time to share your feedback with us. We understand the importance of respecting personal preferences and comfort, and we're glad to know that after discussing this with you over the phone, you're feeling very satisfied overall with the care provided. Our team is committed to adapting our approach to ensure each individual feels comfortable and supported. If there's anything further we can do to enhance your experience, please don't hesitate to reach out.

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Review from Roger P (Son of Client) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall we have been very happy with the care provided by Bluebird for my mother. The admin team were exceptionally adaptable and accommodating when it came to tailoring a plan to suit and all the carers have been conscientious, warm and caring.

Reply from Ami Parmar, Director at Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth

Thank you so much for your thoughtful review! We're glad to hear that you and your family have been happy with the care provided to your mother. Ensuring that we adapt to meet each family's unique needs is a priority for us, thank you for trusting Bluebird Care Market Harborough.

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Review from Gordon C (Son of Client) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird stepped in very quickly and efficiently after my mum had a bad fall and needed care. The carers are extremely friendly, helpful and take time to talk to mum on a human level, which is so important. They are also flexible and responsive to any changes we have requested and will always call with
any concerns or suggestions.

Reply from Ami Parmar, Director at Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth

Thank you so much for taking the time to share your experience. We're delighted to hear that our carers have made a positive impact on your mum's recovery and well-being. We understand how important it is to communicate openly and adapt to any changes, and we're glad to be able to support your family during this time. Please don't hesitate to reach out if there's anything more we can do to help.

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Review from D B (Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since losing my wife, I have used Bluebird Care for almost one year. I have found them very helpful and they have provided excellent care for me.
The office staff are very responsive and always try their best to accommodate my needs and timings.

Reply from Ami Parmar, Director at Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth

Thank you very much for your kind words. We are very pleased to hear you are getting on so well with the care we are providing you.

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Review from Delia C (Client) assisted by family/friend published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody is very kind and helpful and they just do what is best for you.

Reply from Ami Parmar, Director at Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth

Thank you so much for taking time out to give us your feedback. We really value your opinion, as usual we will be in touch regularly to follow up on your experience with us.

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Review from J H (Client) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service in regaining confidence following hospitalisation. Staff are extremely caring.

Reply from Ami Parmar, Director at Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth

Thank you very much for your feedback. We are very pleased to hear the care that our lovely carers are providing has helped with regaining your confidence post-hospitalisation. Your feedback means a lot to the entire team. Many thanks.

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Review from Sara G (Daughter of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has provided an excellent level of care to Mum. The staff are friendly and professional and we couldn't ask for better.
They really took the time to get to know Mum and her likes and dislikes.
One staff member especially with his cheerful smile, and another whose vigilance saved Mum from
a nasty pressure sore by noticing a slight change in skin colour.

Reply from Ami Parmar, Director at Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth

Thank you so much for your kind words. Your feedback has been shared with our staff, they are very grateful for your appreciation. We are pleased to hear we have been able to save your mother from the pressure sore. We pride ourselves on the highest level of care, it's great to hear Mum has been getting on so well with her carers.

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Review from P B (Son of Client) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy with his twice-weekly care visits. The carers are always very flexible on what they will help him with which means he gets support on things that are important to him when the carers visit. The people working behind the scenes in the office are very well-organised: the initial
assessment visit was easy to organise, people are always helpful when I call and everyone does their best to ensure that the same carers visit whenever possible.

Reply from Ami Parmar, Director at Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth

Thank you for your very kind feedback. We are delighted to hear your father is getting on so well with our carers. We understand that not all visits will be the same, therefore we do pride ourselves in being proactive to ensure the best level of care is received.
Kind regards.

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Review from Roy S (Son of Client) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went from being a reluctant care receiver to someone who enjoyed and looked forward to the carer visits in almost no time at all. She wanted company and someone to talk to, but they also had a view to doing as much home care as she would allow.
Mum is not always an easy person, and they seemed
to deal with this with infinite ease!

Reply from Ami Parmar, Director at Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth

Thank you so much for taking the time out to review our services, we're happy to hear your mother got on well without experienced carers especially as she was reluctant to care initially. Thank you for trusting Bluebird Care Market Harborough and Oadby, in providing care for your mother.
Kind regards,
Ami

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Review from Julie S (Daughter of Client) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely pleased with the level of care provided for our 91-year-old father.
Communication with the staff in the office is excellent, and all our requests are always passed on to the team of carers straight away.
We are also very pleased that regular staff visit our father, which is
reassuring and provides continuity in his care.
The daily comments in the client portal are very helpful, with the right amount of detail for both myself and my sister who both live 2.5 hours away.

Reply from Ami Parmar, Director at Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth

Dear Julie, thank you very much for your honest review. Our team will be delighted to hear your positive feedback. We always strive to deliver the highest quality of care.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth is calculated as follows: ( (95 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 118 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

Meet the Team (4)

Ami

Ami

Job Title: Director

Joined: 2018

I am delighted to be supporting the elderly in the community, it is the best feeling to know we are making a positive difference in our customers' lives. Having been through a challenging time with my own Grandmother who had dementia, we felt we had no choice but to put her in a Care home. This is why it's so important to us to make our community aware, we are here to support your loved ones in the comfort of their own home, to be able to keep them in the familiar space they know and love, for as long as possible.


We pride ourselves in being able to offer your loved ones care, as you would provide them care. We put the utmost importance in providing all customers peace of mind, in knowing their loved ones are in safe hands with our experienced carers

Justine

Justine

Job Title: Registered Manager

Joined: 2023

Justine joins Bluebird Care, with a wealth of experience in Health and Social care of 20 years.


Over the last 6 years, she has worked as a Registered and Deputy manager and has previously been qualified, as a Moving and Handling instructor.


Justine is extremely passionate about providing quality care, and the rewarding aspect of the job has kept Justine in care over the years.


Outside of work, she loves to spend quality time with her family, and dog Shana. Justine loves socialising with family and friends, she also enjoys horse riding as a hobby, she previously owned horses of her own.

Sarah

Sarah

Job Title: Care Coordinator

Joined: 2022

Sarah joined Bluebird Care Market Harborough & Oadby, back in 2022. Sarah started off as a caregiver, she then got promoted to Senior Carer in 2023, and recently in 2024, Sarah has been promoted, once again to our Care Coordinator. Sarah is loved by many clients and her team.


In her spare time, Sarah enjoys crocheting and spending time with her son, and her greyhound. Sarah's favourite fast food is KFC!


Sarah's dad has sadly been diagnosed with MS, with that in mind Sarah's hold is highly to deliver the care she wishes he had, this means a lot to Sarah.

Natalia

Natalia

Job Title: Field Care Supervisor

Joined: 2023

Natalia joined our team in November 2023. She comes with 10 years of experience in care, she has joined us as a Field Care Supervisor. Natalia previously worked in a care home as a deputy manager. Natalia likes dancing and travelling in her spare time. Her favourite pastime is being able to visit family and friends in Poland.

Frequently Asked Questions about Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth

What Type of Services does Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth offer?

Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth offers Home Care.

How many Carers does Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth employ?

Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth employs 16 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth to verify any information. View our terms and conditions. Bluebird Care Market Harborough, Oadby, Rugby & Lutterworth has an Enhanced Service - more info.