Empowering U Healthcare (East Midlands)

10 Mallard Way, Pride Park, Derby DE24 8GX
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8.0 8 Reviews
  • Empowering U Healthcare (East Midlands), Derby
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Care Provided by Empowering U Healthcare (East Midlands)

Types of Home Care

  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Younger Adult Care (18-65)

Other Care Provided

  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Kaye Burton (Registered Manager)
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Empowering U Healthcare (East Midlands) Reviews (8)

8.0

Empowering U Healthcare (East Midlands) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Empowering U Healthcare (East Midlands) has 8 reviews.

Overall Experience
  • 5
  • 3
  • 0
  • 0
  • 0
Date Published
  • 8
  • 0
  • 0
  • 1
  • 7
Reviewer Connection to Empowering U Healthcare (East Midlands)
  • 7
  • 1
Total of 8, showing 1-8
Review from L W (Mother of Client) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
An amazing team of carers and brilliant management.
A care company that has a positive impact on its service users and their families.
Empowering You has given my family hope for the future.
It's been a long, hard and often distressing journey until Empowering You helped us.
Feeling lucky and privileged
to have all of their support.
Reply from Abbie Shaw, Marketing and Admin Apprentice at Empowering U Healthcare (East Midlands)

Thank you for taking the time to share your experience with Empowering U. We're thrilled to hear about the positive impact our team has had on your family. It's truly heart-warming to know that our care services have brought you and your family hope and support. We feel privileged to have been able to provide assistance to you and your family, and we're committed to continuing to offer the highest level of care and support. I will ensure to pass this along to our dedicated team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C G (Mother of Client) published on 14 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company was recommended to me by my daughter. I was quite worried about using an agency for my disabled son. However, I have been pleasantly surprised by them. The staff are so lovely, reliable and friendly, but also highly trained. Although it's early days, I feel completely confident in letting
them take care of him. Please get in touch if you're struggling for support, they won't disappoint.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A S (Mother of Client) published on 21 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Currently have only one staff from the provider. Could do another one as a backup. Very good service from staff. Ready to listen and provide the care accordingly. Adaptable to any changes in the care plan.
Very efficient.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Clem D (Mother of Client) published on 18 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Happy with the experience thus far. Company providing new staff members to complete our rota which has been on ongoing problem with other care companies. Staff friendly, helpful, and willing to learn.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Emma B (Mother of Client) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After dealing with a different care company, we have found Empowering U Healthcare to deal with. This company has been very professional, extremely knowledgeable with great communication, and I feel happy leaving my son in their care. Everything has run smoothly from day one, from this first telephone
call, to training staff up and to supporting my son in school. For the first time in a while, we, as a family, feel at ease with this company.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A K (Mother of Client) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent service, my son enjoys going.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L H (Client) published on 3 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nurse is very caring, funny, empathetic and understanding. She understands what I have been through and understands my feelings. Sheis so lovely and I already thanked her for everything she has done so far. We have so much more to work through and I can't wait to explore more of my feelings and to
succeed!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T H (Mother of Client) published on 16 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We couldn't be happier with the girls.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Empowering U Healthcare (East Midlands) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Empowering U Healthcare (East Midlands) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Empowering U Healthcare (East Midlands) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Empowering U Healthcare (East Midlands)

What Type of Services does Empowering U Healthcare (East Midlands) offer?

Empowering U Healthcare (East Midlands) offers Nursing Care.

How many Carers does Empowering U Healthcare (East Midlands) employ?

Empowering U Healthcare (East Midlands) employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Empowering U Healthcare (East Midlands) to verify any information. View our terms and conditions. Empowering U Healthcare (East Midlands) has an Basic Service - more info.