1st Homecare (Kings Langley)

Thank you. 1st Homecare has been very accommodating and straightforward to work with regarding my mother's care package. Consistency of carers, notice given of any change in personnel, approachable and helpful management/office staff.

I have found the staff at 1st Homecare to be very professional, very thorough, and extremely caring. After 8 weeks in hospital and a care home, I required care twice a day for my 88-year-old mother to enable her to return home after testing positive for covid. 1st Homecare have provided an excellent service and I am happy in the knowledge that mum is being well looked after and is safe back in the environment she recognises.

I have the expert carers early for weekly local shopping. (one hour) and lately for house cleaning. I am satisfied with the service and all the carers are very pleasant and efficient.

Carers are very friendly and helpful. They use their time efficiently, but do not hurry Mum. I've witnessed them asking Mum what she would prefer for her lunch/dinner. They always leave her with a cold drink. Mum says that they always have a little chat with her and she looks forward to them coming.

We are very pleased with every element of support from our regular carer and from her employees. Recognition of our own way of life has been and is acknowledged and we greatly appreciate that factor.

I am extremely satisfied with the service. It couldn't be better.

The staff are first class and therefore I have complete satisfaction.

Carers that attend to Dad are always on time, extremely friendly, always happy. They understand Dad's care needs as he is bedbound with dementia. Feel we all work well as a team. The office staff are great if we have any issues or we aren't sure about something it's sorted asap. Always polite manner but also very cheerful and hard working. When I am not with Dad I am very happy knowing he is in good hands. Keep up the good work in these trying times.

Excellent.

I have really enjoyed the carers coming in to sit with me and have a chat. My wife goes out for an hour which gives her a break and that makes me happy.

1st Homecare provided home care support to my elderly dad in his supported housing complex. They were pro-active in putting together his package of support, were always very prompt in responding to queries, provided consistent carers who really got to know Dad. They really did go the extra mile to help Dad. We could not have asked for more.

Generally, the firm is good.

I do not know how I could have coped without them over the past 3 years or more. They were all so lovely they almost became part of the family. Thank you.

My experience to date is that I am extremely likely to recommend '1st Homecare'.

My first contact with this company was with Ainsworth Care (now 1st Homecare) who provided the services required when my wife suffered the fatal dementia. Eventually, my own needs have been well served by 1st Homecare by providing personal care on a weekly basis and hopefully will continue to do so that I may stay in my own home for as long as possible.

They never let you down and do what you ask.

Very happy.

Always inform of changed to schedule.

Really as I expected. Everybody very pleasant and helpful.

Regular carer on holiday so had substitutes. Most substitutes I know and they were very adequate. Only reason for a poor recommendation is that this Kings Langley Agency has changed its field of operation in the last 9 years. It no longer covers Croxley Green although it did advertise in Croxley Green when I signed up in 2010. It does it's best for long term clients but cannot cover weekends and evenings if required. I use 2 care agencies.