1st Homecare (Kings Langley)

14 Langley Wharf, Railway Terrace, Kings Langley WD4 8JE
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9.9 62 Reviews
  • 1st Homecare (Kings Langley), Kings Langley
Part of the 1st Homecare Group, 1st Homecare Kings Langley takes pride in delivering a friendly and reliable service to people's homes in Kings Langley, Watford, Hemel Hempstead, and surrounding areas. The group also has offices based in Oxfordshire and Hertfordshire and offers a live-in service.

The provider's key values are compassion, respect & dignity, openness & honesty, collaborative working, commitment to quality of care and caring with a smile. More details of how these values work in practice are shown on their website.

In March 2025 The Group was awarded winner of the category 'Most Outstanding Regional Homecare Group in UK' by Homecare Awards. In addition the group has been one of the top 20 Groups in the country for 6 successive years (as measured by homecare.co.uk)
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Care Provided by 1st Homecare (Kings Langley)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32

These prices are only a guideline, please contact 1st Homecare (Kings Langley) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Helen Backhouse (Registered Manager)

1st Homecare (Kings Langley) Reviews (62)

9.9

1st Homecare (Kings Langley) has a Review Score of 9.9 (9.869) out of 10, based on 18 reviews in the last 2 years.
Over all time 1st Homecare (Kings Langley) has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to 1st Homecare (Kings Langley)
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Total of 62, showing 41-60
Review from J W (Client) published on 19 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are first class and therefore I have complete satisfaction.
Reply from Lesley Bignold, Registered Manager at 1st Homecare (Kings Langley)
Very many thanks for such a positive review. I'm delighted to hear you are so pleased with the service.
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Review from A D (Daughter of Client) published on 17 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers that attend to Dad are always on time, extremely friendly, always happy. They understand Dad's care needs as he is bedbound with dementia. Feel we all work well as a team. The office staff are great if we have any issues or we aren't sure about something it's sorted asap. Always polite manner
but also very cheerful and hard working. When I am not with Dad I am very happy knowing he is in good hands. Keep up the good work in these trying times.
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Review from J G (Client) published on 16 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent.
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Review from James D (Client) published on 1 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have really enjoyed the carers coming in to sit with me and have a chat. My wife goes out for an hour which gives her a break and that makes me happy.
Reply from Lesley Bignold, Manager at 1st Homecare (Kings Langley)
Many thanks for a very positive review. From all of us at 1st Homecare, we wish you a very Happy Christmas and look forward to seeing you again in the New Year.
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Review from Cathy K (Daughter of Client) published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
1st Homecare provided home care support to my elderly dad in his supported housing complex. They were pro-active in putting together his package of support, were always very prompt in responding to queries, provided consistent carers who really got to know Dad. They really did go the extra mile to help
Dad. We could not have asked for more.
Reply from Lesley Bignold, Registered manager at 1st Homecare (Kings Langley)
Thank you so much for such a very positive review - I will pass on your kind words to Dad's carers. On behalf of all at 1st Homecare, please pass on our good wishes to him and our hopes that he is…read more
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Review from P D (Client) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, the firm is good.
Reply from Lesley Bignold, Registered manager at 1st Homecare (Kings Langley)
Many thanks for taking the time to review our services. We want to make sure we are getting it right for each of our clients so your views and responses are extremely valuable.
Please don't hesitate…read more
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Review from M B (Wife of Client) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband sadly passed away on the 26th July 202, but your carers could not have been any kinder or friendly right up to the end.
I do not know how I could have coped without them over the past 3 years or more. They were all so lovely they almost became part of the family. Thank you.
Reply from Lesley Bignold, Registered Manager at 1st Homecare (Kings Langley)
Thank you for taking the time to review our care and thank you for your kind words. We were all so very sad to lose your husband and our thoughts are very much with you and your family at this time.…read more
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Review from E J (Client) published on 3 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience to date is that I am extremely likely to recommend '1st Homecare'.
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Review from Cyril M (Client) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My first contact with this company was with Ainsworth Care (now 1st Homecare) who provided the services required when my wife suffered the fatal dementia. Eventually, my own needs have been well served by 1st Homecare by providing personal care on a weekly basis and hopefully will continue to do so
that I may stay in my own home for as long as possible.
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Review from Carolyn W (Client) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
They never let you down and do what you ask.
Reply from Lesley Bignold at 1st Homecare (Kings Langley)
I understand you had support with housework for a few weeks following an operation.
I am pleased by the positive comments you have made but have to confess to being a little disappointed by the…read more
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Review from Robin S (Husband of Client) published on 14 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy.
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Review from A L (Client) assisted by family/friend published on 14 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very reliable.
Easy to contact and liaise with.
Kind and attentive carers.
Always inform of changed to schedule.
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Review from Barbara S (Client) published on 17 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Really as I expected. Everybody very pleasant and helpful.
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Review from J Z (Client) published on 3 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Regular carer on holiday so had substitutes. Most substitutes I know and they were very adequate. Only reason for a poor recommendation is that this Kings Langley Agency has changed its field of operation in the last 9 years. It no longer covers Croxley Green although it did advertise in Croxley Green
when I signed up in 2010. It does it's best for long term clients but cannot cover weekends and evenings if required. I use 2 care agencies.
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Review from L W (Daughter of Client) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The 1st Homecare carers are kind and caring. They encourage my dad to be independent where possible and remain patient with him. They are excellent at communicating with me and they are understanding and supportive during difficult periods.
The office staff are also very helpful.
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Review from J F (Client) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are very kind, thoughtful, caring and put the client's welfare first.
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Review from E D (Client) assisted by family/friend published on 28 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so pleased with the friendly service.
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Review from P H (Client) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the help that I have received. I would certainly recommend their service.
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Review from R R (Client) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service was extremely good. Thank you.
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Review from J R (Client) published on 25 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my carers. They are all very good to me and caring.
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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for 1st Homecare (Kings Langley) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.869 for 1st Homecare (Kings Langley) is calculated as follows: ( (95 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.869
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 1st Homecare (Kings Langley) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (1)

Helen

Helen Backhouse

Job Title: Office Manager Joined: 1998

Helen has been with us since 1998 and now manages the office from our office in Nash Mills, Kings Langley.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact 1st Homecare (Kings Langley) to verify any information. View our terms and conditions. 1st Homecare (Kings Langley) has an Enhanced Service - more info.