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1st Homecare (Kings Langley)

14 Langley Wharf, Railway Terrace, Kings Langley, Hertfordshire WD4 8JE
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1st Homecare (Kings Langley) logo
1st Homecare (Kings Langley), Kings Langley
1st Homecare (Kings Langley), Kings Langley
1st Homecare (Kings Langley), Kings Langley

Part of the 1st Homecare Group, 1st Homecare Kings Langley takes pride in delivering a friendly and reliable service to people's homes in Kings Langley, Watford, Hemel Hempstead, and surrounding areas. The group also has offices based in Oxfordshire and Hertfordshire and offers a live-in service.

The provider's key values are compassion, respect & dignity, openness & honesty, collaborative working, commitment to quality of care and caring with a smile....  

Care Provided by 1st Homecare (Kings Langley)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £32
The price(s) shown are provided by the agency. Contact 1st Homecare (Kings Langley) for full pricing details and T&Cs.

Contact 1st Homecare (Kings Langley) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Helen Backhouse (Registered Manager)

1st Homecare (Kings Langley) Reviews (68)

9.9

1st Homecare (Kings Langley) has a Review Score of 9.9 (9.863) out of 10, based on 15 reviews in the last 2 years. Over all time 1st Homecare (Kings Langley) has 68 reviews.

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Showing 68 reviews matching selected criteria
Review from F M (Client / Service User) published on 5 February 2024 Submitted via Postal Card
Overall Experience

My hearing and mobility are somewhat impaired but the carers make allowances. The times which they come are irregular and sometimes they find it hard to say when they will be coming the next day. They are always polite. On the whole, I am satisfied with the service. I find it a little expensive and dealing with Hertfordshire Councty Council on the phone is very frustrating.

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for this review, I am pleased that you are satisfied with our service. Our carers will always be able to let you know what time the next visit is scheduled for so please do ask them. We can of course send a rota on a weekly basis if that makes planning easier.

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Review from M J (Client / Service User) published on 5 February 2024 Submitted via Postal Card
Overall Experience

Very satisfied with care. Carers are punctual and pleasant, like friends. I could not stay in my home without them - I am very grateful.

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for this review, I am pleased that you continue to be satisfied with your care with the changes that you have been through recently.

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Review from David M (Son of Client) published on 2 February 2024 Submitted via Postal Card
Overall Experience

1st Homecare are outstanding as a service provider. The whole service from management to individual carers is excellent. Thank you!

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for this review, I know how much you value the care our carers provide to Mum and thank you for your continued support and compliments to our carers.

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Review from James D (Client / Service User) published on 18 December 2023 Submitted via Postal Card
Overall Experience

1st Homecare? 1st class! Very happy with the service.

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Many thanks for this review; lots of changes for you at the moment, and I am pleased we have been able to support you both so well.

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Review from G C (Client / Service User) published on 10 August 2023 Submitted via Postal Card
Overall Experience

I have only been using care for one month and am very pleased with the help.

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for your review. I am pleased we have been able to help you. I will let your carers know that you have given them 5/5 for the care they give you, it is very much appreciated.

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Review from Valerie K (Client / Service User) published on 28 June 2023 Submitted via Postal Card
Overall Experience

I am very pleased and happy with the help I have received from 1st Homecare. They are always ready to help and greet you with a smile and kind words, they always ask if you need anything else. If I do or did need anything else, I would not be afraid to say so, they are so easy to talk to. I feel so safe knowing I have them at my side, you could not ask for more.

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for your review. We are delighted you are happy with our services and that you are so positive about our carers. I am especially pleased to hear that you feel safe knowing you have them at your side.

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Review from A B (Wife of Client) published on 14 May 2023 Submitted via Postal Card
Overall Experience

The ladies are all lovely, efficient and treat my husband with dignity and respect.

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for your review, your comments are appreciated and I will pass these on to our staff.

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Review from Stella F (Daughter of Client) published on 12 May 2023 Submitted via Postal Card
Overall Experience

We have been using 1st Homecare for several years, our carers have been wonderful and consistent. Our changing needs have been well supported with help from one member of staff with occupational health. We have full confidence and trust in the care we receive.

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you very much for such a positive review of our service. I will pass your kind comments on to all our team.

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Review from R R (Wife of Client) published on 16 January 2023 Submitted via Postal Card
Overall Experience

This has proved very good in all ways and we have felt at ease from the start. The staff have been helpful to get him back on his feet again. Still quite a bit to go but we feel sure it will all come right. All kind and thoughtful people.

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Many thanks for your review, I am pleased that we have been able to provide a good service to support you and your husband.

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Review from J J (Client / Service User) published on 16 November 2022 Submitted via Postal Card
Overall Experience

In the short time that I was able to use your services, I found the experience extremely helpful and efficient. The staff were understanding of my needs, compassionate and always friendly and helpful. I would not hesitate to recommend 1st Homecare and it is only my personal circumstances changing, that means I can't continue with them.

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Review from Ruby B (Client / Service User) published on 31 October 2022 Submitted via Postal Card
Overall Experience

To date, the service provided has been very, very good and I have no complaints. All of the staff are very polite and competent.

Reply from Lesley Bignold, Registered Manager at 1st Homecare (Kings Langley)

Thank you so much for taking the time to review the service we give you. I am delighted to see you are happy with it and look forward to continuing supporting you in the future.

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Review from Pat D (Wife of Client) published on 7 September 2022 Submitted via Postal Card
Overall Experience

My husband's carers are great. This has been a recent experience for us and we were not sure what to expect but my husband is happy with his personal care and chatting to others. His dignity is respected and all his needs are catered for. This makes me happy and I also benefit from help given to me with light housework etc.

Reply from Lesley Bignold, Manager at 1st Homecare (Kings Langley)

Thank you for your very positive response. I am delighted you are happy with our services. Please don't hesitate to let us know if we can help in any other way.

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Review from Shirley H (Client / Service User) published on 11 July 2022 Submitted via Postal Card
Overall Experience

Everyone is friendly and efficient. Cannot thank them enough.

Reply from Lesley Bignold, Registered Manager at 1st Homecare (Kings Langley)

Many thanks for your very positive review - we are delighted your experience with 1st Homecare has been a good one.

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Review from Nicholas R (Client / Service User) published on 5 July 2022 Submitted via Postal Card
Overall Experience

Punctual, cheery, helpful and patient. I looked forward to my daily visit.

Reply from Lesley Bignold, Registered Manager at 1st Homecare (Kings Langley)

Many thanks for your very positive review. I am so pleased that we could help you for the time you needed support but glad that you have recovered from your op and no longer need us.

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Review from I H (Client / Service User) published on 2 March 2022 Submitted via Postal Card
Overall Experience

Very friendly and helpful.

Reply from Lesley Bignold, Registered Manager at 1st Homecare (Kings Langley)

Thank you so much for taking the time to submit a review for our organisation. I am delighted that you are happy with our service. Please don't hesitate to contact us, if we can help in any other way.

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Review from Linda B (Client / Service User) published on 10 February 2022 Submitted via Postal Card
Overall Experience
Most helpful.
Grateful for support to get in and out of the bath and get dressed.

It's very comforting to have this support.

Reply from Lesley Bignold, Registered manager at 1st Homecare (Kings Langley)

Many thanks for your positive response - we are so glad we can support you in your daily life.

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Review from J F (Client / Service User) published on 2 February 2022 Submitted via Postal Card
Overall Experience

I have had help from 1st Homecare for some time. My husband had care from them, a first like me, he was very grateful and happy to have such kind staff. He and I were very pleased as I am now to have their assistance. My husband died, 10 years ago, but the kindness is still as good as it was then.

Reply from Lesley Bignold, Registered Manager at 1st Homecare (Kings Langley)

Thank you for taking the time to give us such a lovely review. Our carers are delighted that we have been able to support both you and your husband and I know they enjoy reminiscing about him with you when they visit.

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Review from B C (Client / Service User) published on 12 January 2022 Submitted via Postal Card
Overall Experience

Very good care firstly for my wife over two and a half years, then for myself over four years and counting.

Reply from Lesley Bignold, Manager at 1st Homecare (Kings Langley)

Many thanks for taking the time to provide us with such a positive review.

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Review from J A (Client / Service User) published on 12 January 2022 Submitted via Postal Card
Overall Experience

After having a bilateral hip replacement, a friend recommended. I had some care for a few weeks to aid my recovery... finding 1st Homecare online, my daughter called them and arranged a prompt visit the day after I came home. A package was set up immediately for my requirements. I used their service for three weeks. The carer always arrived on time being kind, caring - helping me to shower and dress in the morning. I highly recommend them!

Reply from Lesley Bignold, Manager at 1st Homecare (Kings Langley)

Many thanks for your very positive review. We are delighted that you have recovered so well that you no longer need our support!

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Review from B L (Client / Service User) published on 8 July 2021 Submitted via Postal Card
Overall Experience

I receive excellent service from my individual carers and also on any occasion I have needed the office.

Reply from Lesley Bignold, Manager at 1st Homecare (Kings Langley)

Thank you for your very positive review, which I will pass on to all the staff involved with your care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for 1st Homecare (Kings Langley).

Awards / Recognitions (7)

Meet the Team (1)

Helen Backhouse Job Title: Office Manager Joined: 1998
Helen Backhouse

Helen has been with us since 1998 and now manages the office from our office in Nash Mills, Kings Langley.

Frequently Asked Questions about 1st Homecare (Kings Langley)

How many Carers does 1st Homecare (Kings Langley) employ?

1st Homecare (Kings Langley) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact 1st Homecare (Kings Langley) to verify any information. View our terms and conditions. 1st Homecare (Kings Langley) has an Enhanced Service - more info.