1st Homecare (Kings Langley)

14 Langley Wharf, Railway Terrace, Kings Langley WD4 8JE
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9.9 60 Reviews
  • 1st Homecare (Kings Langley), Kings Langley
Part of the 1st Homecare Group, 1st Homecare Kings Langley takes pride in delivering a friendly and reliable service to people's homes in Kings Langley, Watford, Hemel Hempstead, and surrounding areas. The group also has offices based in Oxfordshire and Hertfordshire and offers a live-in service.

The provider's key values are compassion, respect & dignity, openness & honesty, collaborative working, commitment to quality of care and caring with a smile. More details of how these values work in practice are shown on their website.

In March 2025 The Group was awarded winner of the category 'Most Outstanding Regional Homecare Group in UK' by Homecare Awards.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Domestic Services / Home Help
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £30

These prices are only a guideline, please contact 1st Homecare (Kings Langley) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Helen Backhouse (Office manager)

1st Homecare (Kings Langley) Reviews (60)

Total of 60, showing 21-40
9.9

1st Homecare (Kings Langley) has a Review Score of 9.9 (9.853) out of 10, based on 16 reviews in the last 2 years. Over all time 1st Homecare (Kings Langley) has 60 reviews.

Overall Experience

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Date Published

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Review from R R (Wife of Client) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has proved very good in all ways and we have felt at ease from the start. The staff have been helpful to get him back on his feet again. Still quite a bit to go but we feel sure it will all come right. All kind and thoughtful people.

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Many thanks for your review, I am pleased that we have been able to provide a good service to support you and your husband.

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Review from J J (Client) assisted by family/friend published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time that I was able to use your services, I found the experience extremely helpful and efficient. The staff were understanding of my needs, compassionate and always friendly and helpful. I would not hesitate to recommend 1st Homecare and it is only my personal circumstances changing, that
means I can't continue with them.

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Review from Ruby B (Client) assisted by family/friend published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To date, the service provided has been very, very good and I have no complaints. All of the staff are very polite and competent.

Reply from Lesley Bignold, Registered Manager at 1st Homecare (Kings Langley)

Thank you so much for taking the time to review the service we give you. I am delighted to see you are happy with it and look forward to continuing supporting you in the future.

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Review from Pat D (Wife of Client) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's carers are great. This has been a recent experience for us and we were not sure what to expect but my husband is happy with his personal care and chatting to others. His dignity is respected and all his needs are catered for. This makes me happy and I also benefit from help given to me
with light housework etc.

Reply from Lesley Bignold, Manager at 1st Homecare (Kings Langley)

Thank you for your very positive response. I am delighted you are happy with our services. Please don't hesitate to let us know if we can help in any other way.

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Review from Shirley H (Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is friendly and efficient. Cannot thank them enough.

Reply from Lesley Bignold, Registered Manager at 1st Homecare (Kings Langley)

Many thanks for your very positive review - we are delighted your experience with 1st Homecare has been a good one.

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Review from Nicholas R (Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Punctual, cheery, helpful and patient. I looked forward to my daily visit.

Reply from Lesley Bignold, Registered Manager at 1st Homecare (Kings Langley)

Many thanks for your very positive review. I am so pleased that we could help you for the time you needed support but glad that you have recovered from your op and no longer need us.

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Review from I H (Client) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful.

Reply from Lesley Bignold, Registered Manager at 1st Homecare (Kings Langley)

Thank you so much for taking the time to submit a review for our organisation. I am delighted that you are happy with our service. Please don't hesitate to contact us, if we can help in any other way.

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Review from Linda B (Client) assisted by family/friend published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most helpful.
Grateful for support to get in and out of the bath and get dressed.
It's very comforting to have this support.

Reply from Lesley Bignold, Registered manager at 1st Homecare (Kings Langley)

Many thanks for your positive response - we are so glad we can support you in your daily life.

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Review from J F (Client) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had help from 1st Homecare for some time. My husband had care from them, a first like me, he was very grateful and happy to have such kind staff. He and I were very pleased as I am now to have their assistance. My husband died, 10 years ago, but the kindness is still as good as it was then.

Reply from Lesley Bignold, Registered Manager at 1st Homecare (Kings Langley)

Thank you for taking the time to give us such a lovely review. Our carers are delighted that we have been able to support both you and your husband and I know they enjoy reminiscing about him with you when they visit.

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Review from B C (Client) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care firstly for my wife over two and a half years, then for myself over four years and counting.

Reply from Lesley Bignold, Manager at 1st Homecare (Kings Langley)

Many thanks for taking the time to provide us with such a positive review.

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Review from J A (Client) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a bilateral hip replacement, a friend recommended. I had some care for a few weeks to aid my recovery... finding 1st Homecare online, my daughter called them and arranged a prompt visit the day after I came home. A package was set up immediately for my requirements. I used their service
for three weeks. The carer always arrived on time being kind, caring - helping me to shower and dress in the morning. I highly recommend them!

Reply from Lesley Bignold, Manager at 1st Homecare (Kings Langley)

Many thanks for your very positive review. We are delighted that you have recovered so well that you no longer need our support!

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Review from B L (Client) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I receive excellent service from my individual carers and also on any occasion I have needed the office.

Reply from Lesley Bignold, Manager at 1st Homecare (Kings Langley)

Thank you for your very positive review, which I will pass on to all the staff involved with your care.

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Review from Caroline H (Daughter of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you. 1st Homecare has been very accommodating and straightforward to work with regarding my mother's care package. Consistency of carers, notice given of any change in personnel, approachable and helpful management/office staff.

Reply from Lesley Bignold, Manager at 1st Homecare (Kings Langley)

Thank you very much for a very positive review. We look forward to continuing to provide a service to your mother.

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Review from Carol T (Daughter of Client) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at 1st Homecare to be very professional, very thorough, and extremely caring. After 8 weeks in hospital and a care home, I required care twice a day for my 88-year-old mother to enable her to return home after testing positive for covid. 1st Homecare have provided an excellent
service and I am happy in the knowledge that mum is being well looked after and is safe back in the environment she recognises.

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Review from J F (Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have the expert carers early for weekly local shopping. (one hour) and lately for house cleaning. I am satisfied with the service and all the carers are very pleasant and efficient.

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Review from Christine J (Daughter of Client) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very friendly and helpful. They use their time efficiently, but do not hurry Mum. I've witnessed them asking Mum what she would prefer for her lunch/dinner. They always leave her with a cold drink. Mum says that they always have a little chat with her and she looks forward to them coming.

Reply from Lesley Bignold, Registered Manager at 1st Homecare (Kings Langley)

I'm so pleased Mum is enjoying the company of the ladies who visit her and has settled so well. Many thanks for taking the time to review our services and giving such positive feedback.

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Review from Jim W (Client) published on 6 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with every element of support from our regular carer and from her employees. Recognition of our own way of life has been and is acknowledged and we greatly appreciate that factor.

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Review from I W (Client) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the service. It couldn't be better.

Reply from Lesley Bignold, Registered Manager at 1st Homecare (Kings Langley)

I am delighted to know you are pleased with your care. Very many thanks for the positive review

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Review from J W (Client) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are first class and therefore I have complete satisfaction.

Reply from Lesley Bignold, Registered Manager at 1st Homecare (Kings Langley)

Very many thanks for such a positive review. I'm delighted to hear you are so pleased with the service.

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Review from A D (Daughter of Client) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers that attend to Dad are always on time, extremely friendly, always happy. They understand Dad's care needs as he is bedbound with dementia. Feel we all work well as a team. The office staff are great if we have any issues or we aren't sure about something it's sorted asap. Always polite manner
but also very cheerful and hard working. When I am not with Dad I am very happy knowing he is in good hands. Keep up the good work in these trying times.

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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for 1st Homecare (Kings Langley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for 1st Homecare (Kings Langley) is calculated as follows: ( (83 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 95 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 1st Homecare (Kings Langley) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (1)

Helen

Helen Backhouse

Job Title: Office Manager

Joined: 1998

Helen has been with us since 1998 and now manages the office from our lovely new premises.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact 1st Homecare (Kings Langley) to verify any information. View our terms and conditions. 1st Homecare (Kings Langley) has an Enhanced Service - more info.