Taunton Homecare Services Ltd

Prioryfield House, 20/21 Canon Street, Taunton TA1 1SW
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9.5 45 Reviews
  • Taunton Homecare Services Ltd, Taunton
Taunton Homecare Services is a high quality small local homecare provider that prides itself on giving Service Users the very best of personal care.

Compassionate, efficient and quality support retains the dignity and wellbeing of each client in their care. The small but dedicated team supported by their experienced manager maintains the excellence to which they aspire.

Training is key to the quality of both staff and the care they deliver and Taunton Homecare Services support their staff through all their additional training. The team works in Taunton, Norton Fitzwarren, Cotford St Luke and Bishops Lydeard and will extend their areas as they grow - whilst retaining their high standards.

Registered with the CQC August 2019.
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Care Provided by Taunton Homecare Services Ltd

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Owner

  • Taunton Homecare Services Ltd
  • Privately Owned

Person in Charge

  • Jo Long (Care Manager)

Taunton Homecare Services Ltd Reviews (45)

9.5

Taunton Homecare Services Ltd has a Review Score of 9.5 (9.476) out of 10, based on 11 reviews in the last 2 years.
Over all time Taunton Homecare Services Ltd has 45 reviews.

Overall Experience
  • 38
  • 6
  • 1
  • 0
  • 0
Date Published
  • 45
  • 4
  • 11
  • 11
  • 34
Reviewer Connection to Taunton Homecare Services Ltd
  • 16
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Total of 45, showing 1-20
Review from J D (Client) published on 15 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They support both me and my husband and cheer us up after the many hospital admissions. If they didn't visit us every day, we would be very vulnerable. They make a cracking cup of tea too!
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Review from M D (Client) published on 15 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am truly grateful for the support these young people give us. Me and Ma (my wife) would be scuppered. I love the meals they make us - true home-cooked meals. We can laugh together, even when they visit in fancy dress! Our wonderful carers make so much effort to make our lives that much easier. I don't
know what we'd do without them.
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Review from Sharon D (Daughter-in-law of Client) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started with Taunton homecare in September this year and we were very apprehensive as mum didn't really want carers but as I'm classed as disabled it was becoming too much for me to shower mum, so we met Nikki what a wonderful woman she is and all the carers we have are an absolute god send, they're
all wonderful, polite, happy considerate and just beautiful human beings, we love them all xx
Reply from Jo Long, Care Manager at Taunton Homecare Services LtdThank you so much for your beautiful review. We understand how difficult it can be inviting carers into your home, especially when its a big change for you and your mum. Were truly delighted to hear how comfortable she has become and how supported youre feeling.
Nikki and the whole team will be over the moon to know the difference theyre making. They all take great pride in providing care that is not only professional but genuinely compassionate, and your words mean a great deal to them.
Thank you for trusting us to support you both. Its a privilege to be part of your mums care, and were always here if you need anything at all.
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Review from Judith N (Client) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good, friendly carers. Times sometimes vary but not a problem.
Reply from Jo Long, taunton homecare at Taunton Homecare Services LtdThank you so much for your kind words about our carers - I'm really pleased to hear you've had a positive experience with them. We're proud to have such a dedicated and friendly team.Regarding the timing variations, we truly appreciate your understanding. While we always aim to keep visits consistent, occasional changes can happen due to unforeseen circumstances. Please know we do our best to minimise any disruption and keep you informed.
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Review from P H (Client) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management very obliging if I make any special requests. Care staff on the whole very good and efficient. They put patient dignity and respect first.
Reply from Jo Long, Taunton Homecare at Taunton Homecare Services LtdThank you for your kind feedback. We're delighted to hear that our management team and care staff have met your expectations and that you feel your dignity and respect are prioritised. Your recognition means a great deal to us and encourages our continued commitment to providing high-quality care.
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Review from David W (Client) published on 26 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall Taunton Homecare provides a good service . My needs are very well met. The carers do a good job, fairly consistently but occasionally forget some of the jobs I need doing and do need reminding. Sadly I find it frustrating that changes to timings are not always communicated .
Reply from Jo Long, taunton homecare at Taunton Homecare Services LtdThank you for your feedback - we truly appreciate you taking the time to share your experience with Taunton Homecare. We're pleased to hear that your needs are well met and that you're happy with the consistency and quality of care provided by our team.We're sorry to hear, however, that there have been occasional lapses in task completion and communication regarding schedule changes. Please be assured that we take this seriously and will look into ways to improve both consistency and communication. Your input helps us continue to refine and enhance our service.
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Review from C G (Daughter of Client) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
2 years ago mum started having Taunton Homecare .. The pink ladies , I really don't know what we would do with out them ,they are always there for mum , helping her each step of the way with kindness and consideration of her needs , from the carers to the office staff , nothing is to much trouble ,
Both mum and I really appreciate them all .
Reply from Jo Long, taunton homecare at Taunton Homecare Services LtdThank you for your heartfelt feedback. We're deeply grateful for your kind words and are delighted to have been able to support your mum over the past two years. At Taunton Homecare Services, we pride ourselves on delivering compassionate, personalised care that respects each individual's dignity and independence. Our team is committed to providing the highest standard of service, and your appreciation reinforces the dedication we strive for every day.
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Review from William M (Husband of Client) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found them to be very pleasant and caring people. Never a problem with booking and changing times even at very short notice and I have no hesitation in recommending them in all aspects of how they conduct their services.
Reply from Jo Long, Care Manager at Taunton Homecare Services LtdThank you so much for your kind words. I truly appreciate your support and am glad to hear that your experience with us has been positive. We always strive to be flexible and accommodating, and it's great to know that our efforts have made a difference. Your recommendation means a lot to us.
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Review from A M (Daughter of Client) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Taunton Homecare has helped us to take care of mum on a respite basis for almost a year. I live with her for most of the time but every couple of months, I return to my own home for 3 weeks or so. During this time the team visit her daily for an hour or so to check that she is okay and support her as
needed.
Mum is very happy with the support she is given and the kindness of all the carers who come in.
When I unexpectedly had to stay away for a slightly longer time than expected, the team managers were very supportive and extended their time for us.
We are happy with all aspects of your service. Thank you.
Reply from Jo Long, Care Manager at Taunton Homecare Services LtdThank you so much for your kind words. We're thrilled to hear that Mum is happy with the support she's receiving and that our team has been able to assist you during your time away. It's wonderful to know that our carers have made a positive impact, and were always here to support you whenever needed. Your feedback means a lot to us!
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Review from Diane S (Daughter of Client) published on 17 March 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
We have not been as satisfied with your service for the last 5 months due to the transfer from the client folder updates on mums condition and the care received on a daily basis. To the new app/online updates of which we have never been able to access. Therefore leaving us unaware in knowing how mum
is.
Also over this period we have had to chase for a Rota covering the following week.
We would however like to praise the actual Carers as they do a tremendous job which is a shame that your new online system is failing the overall experience.
Reply from Jo Long, Care Manager at Taunton Homecare Services LtdThank you for the feedback. We know that service levels have not been what we require and have not been for the last few months. Because of this, we took action to change things. As a result, we now have a totally new management team. We have invested in new systems, training, and new managers who have already made an enormous difference in the running of the service, staff contentment, and our clients' happiness. A recent inspection from Somerset Council praised the new management team for their tremendous improvement in such a short period. However, we are not stopping there. Our new management team's desire to not only correct the legacy issues and improve but to be the very best will continue. Our new manager will shortly be visiting all of our clients in person to ensure that our service is not just meeting but exceeding their expectations.
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Review from J R (Client) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had Taunton Homecare for the past two years and I am very happy with the service I get, they are very friendly and efficient with what they have to do, sometimes they go over their allotted time, they always clean up after themselves. I would go as far as to say they are brilliant.
Reply from Jo Long, Taunton Homecare at Taunton Homecare Services LtdI'm so glad to hear that you've had such a positive experience here at Taunton Homecare! The team strive to go the extra mile, even beyond their allotted time, and maintain a high standard of service.
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Review from Christopher C (Client) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been treated with the utmost dignity.
Been offered good advice regarding my condition from all carers.
Received very punctual home visits.
Very happy with the service provided.
Reply from Sarah Hutchings, Registered Manager at Taunton Homecare Services LtdWe appreciate your kind review and very pleased you are happy with our support.
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Review from D B (Client) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What can I say, the visitors are fast becoming friends. All are so friendly (and efficient) and brighten up my day.
Reply from Sarah Hutchings, Registered Manager at Taunton Homecare Services LtdWe are so pleased you are happy with our service and enjoy seeing your team of carers. Thank you for taking the time in giving us a review.
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Review from David D (Son of Client) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My true and honest review. I had helped look after my parents who were in their nineties for many years until my own health required a period of convalescence. I thought that my brother and I were the only ones that could look after Mum and Dad and that any other carers wouldn't care to the same high
standard we wanted to provide for our much-loved parents. I was very wrong. Back in September 2021, I was searching for help! I was worried about my cancer and the fact that Mum and Dad were unable to manage without considerable help. 1st November 21 was fast approaching, the date of my operation and the date that loving care was going to be considerably reduced. I was very worried. A medical friend told me of a small care company that became my pink gems. A care company that appreciated the needs of my parents. A meeting with the team principal set my mind at ease. We never looked back. Grateful thanks to all these special carers that continue their wonderful teamwork with us today.
Reply from Sarah Hutchings, Registered Manager at Taunton Homecare Services LtdThank you so much for your kind review. It's been an absolute pleasure and privilege to support your mum and dad and know they are very special to the care team. We are very pleased you are happy with the service provided by Taunton Homecare Services.
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Review from Elizabeth L (Wife of Client) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent in washing and dressing my husband Eric, and managing his catheter, which was inserted in November. They chat him up and make him more cheerful. It gives him somebody else to talk to besides me. The timekeeping is good and convenient for us, as any problems bring an immediate
response from the manager or her deputy. I am glad of their help and advice.
Reply from Sarah Hutchings, Registered Manager at Taunton Homecare Services LtdThank you for taking the time to send a review. I am so pleased you are happy with our service. It is a pleasure to support your husband and I know the girls enjoy their visits and chats.
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Review from Tina M (Client) published on 25 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with all that is done for me by this company. The carers are always pleasant and helpful.
Reply from Sarah Hutchings, Registered Manager at Taunton Homecare Services LtdThank you for taking the time to complete a review and we are very pleased you are happy with our service. I shall pass this on to your care team who I know, always look forward to seeing you.
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Review from D L (Client) assisted by family/friend published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and caring and very gentle, will also do "things" for me and never leave before asking if anything else to do. Can't fault the carers or the company.
Reply from Sarah Hutchings, Registered Manager at Taunton Homecare Services LtdThank you for your kind review. The team of carers that support you always enjoy their calls and we are pleased you are happy with our service.
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Review from Claire D (Daughter-in-law of Client) published on 2 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have received wonderful care from the carers at Taunton Homecare Services. As my father-in-law has dementia continuity of carer is of the utmost importance. I have been so impressed by the small team of regular carers that be been to deliver care to my father in law. They engage with him effectively
with time and patience, ensuring all needs are met at each visit. We would highly recommend.
Reply from Sarah Hutchings, Registered Manager at Taunton Homecare Services LtdThank you so much for your kind review and pleased you are happy with our service.
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Review from D W (Client) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ever since I have been using this company, I have had nothing but good care and the most kindest of consideration. Nothing is too much trouble. The management is of the highest you can get. I would recommend them to anybody. They listen to how you feel and your needs very carefully.
Reply from Sarah Hutchings, Registered Manager at Taunton Homecare Services LtdThank you for your kind review. We are pleased that you are happy with the support from the team and know they enjoy their time with you.
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Review from Colin P (Husband of Client) published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been lucky enough to have used this provider in the past, as well as now. We could not recommend them any more highly. The standard of care is of the highest quality and they exceed all normal expectations. Their professional care, kindness, respect and all aspects of their service is beyond
reproach. We have no hesitation in recommending them to anyone. If you are able to retain their services, count yourself extremely fortunate.
Reply from Sarah Hutchings, Registered Manager at Taunton Homecare Services LtdThank you so much for your kind words and for taking the time to complete a review. I know your wife's care team enjoy their visits and am so pleased we are able to support you both.
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Current Review Score: 9.5 (9.476)

Overview of Review Score

The Review Score of 9.5 (9.476) out of 10 for Taunton Homecare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Taunton Homecare Services Ltd is calculated as follows: ( (48 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 62 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Taunton Homecare Services Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 4.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (3)

Jo

Jo Long

Job Title: Care Manager Joined: 2024

With over 30 years of experience in the care industry, Jo leads with compassion, empathy, and expertise. Her dedication ensures every individual receives personalized, high-quality care, with a focus on both comfort and well-being. Jo’s leadership fosters a team committed to providing the best care possible.

Sharon

Sharon Daniels

Job Title: Office Manager Joined: 2019

Sharon is multi-talented and the mainstay of the office. She manages rotas and all the admin around staff and service users - she is the fountain of all knowledge at THS!

Louise

Louise Walker

Job Title: Director -Nominated Individual Joined: 2019

With over 30 years of running and supporting small business, Louise was perfectly placed to support and develop this small high-quality domiciliary care business with the help of her administrative team at Prioryfield House. As Director of the company overseeing finance and staffing her person centric approach to business makes her a great match for a company that really cares about both staff and Service Users

Frequently Asked Questions about Taunton Homecare Services Ltd

What Type of Services does Taunton Homecare Services Ltd offer?

Taunton Homecare Services Ltd offers Home Care.

How many Carers does Taunton Homecare Services Ltd employ?

Taunton Homecare Services Ltd employs 36 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Taunton Homecare Services Ltd to verify any information. View our terms and conditions. Taunton Homecare Services Ltd has an Enhanced Service - more info.